Review Insights · App Store
textPlus: Text Message + Call
textPlus, Inc. · 271,266 ratings · ★ 4.6
4.6
★★★★★
271,266 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"text"
13 negative reviews mention this · 25% of all complaints
★★★★★ "Hidden fees and no support. So far, in the past 2 days this app has taken approximately $50. (At least) they somehow applied the purchases I made to an account I had used in 2024 and no longer have access to. I wasn’t signed into the app with that account and I made …" - Maullywhoo509
2
"free"
13 negative reviews mention this · 25% of all complaints
★★★★★ "Scam, not free. I wasn’t expecting to get all the features for free, but you can’t even get a number without paying!" - .everjade
3
"number"
12 negative reviews mention this · 23% of all complaints
★★★★★ "Scam, not free. I wasn’t expecting to get all the features for free, but you can’t even get a number without paying!" - .everjade
4
"account"
11 negative reviews mention this · 21% of all complaints
★★★★★ "Hidden fees and no support. So far, in the past 2 days this app has taken approximately $50. (At least) they somehow applied the purchases I made to an account I had used in 2024 and no longer have access to. I wasn’t signed into the app with that account and I made …" - Maullywhoo509
5
"call"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Made me cry. I would use it and one time I was on call with my cousin and it just hanged up and my cousin tried calling me back and it said that I have been suspended but I didn’t do nothing" - Bhgjmfdytffwxunijuhrf
6
"trial"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Hidden fees and no support. So far, in the past 2 days this app has taken approximately $50. (At least) they somehow applied the purchases I made to an account I had used in 2024 and no longer have access to. I wasn’t signed into the app with that account and I made …" - Maullywhoo509
7
"trash"
7 negative reviews mention this · 13% of all complaints
★★★★★ "ABSOLUTE GARBAGE. It’s free to get a number but the second I tried to call someone it told me I had to upgrade my subscription to do so. Every text app on the market is absolute trash except TextNow and textfree. Do not waste your time." - Kaylahkat
8
"subscription"
6 negative reviews mention this · 12% of all complaints
★★★★★ "ABSOLUTE GARBAGE. It’s free to get a number but the second I tried to call someone it told me I had to upgrade my subscription to do so. Every text app on the market is absolute trash except TextNow and textfree. Do not waste your time." - Kaylahkat
9
"getting"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Account login issues. I can’t login to my account with my registered email address, I was logged out because of region change, now I’m back to the states and still having issues logging in to my account. Please I need help getting back into my account. I use it …" - EdnaWhit2101
10
"reason"
6 negative reviews mention this · 12% of all complaints
★★★★★ "BS. The block and close accounts without a reason. When contact them they say they can’t tell you why they canceled the account." - LIL GIRLS 5
11
"messages"
6 negative reviews mention this · 12% of all complaints
★★★★★ "I hate this app, why messages are suspending. I hate this app, why messages are suspending" - malen Mary
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Hidden fees and no support
So far, in the past 2 days this app has taken approximately $50. (At least) they somehow applied the purchases I made to an account I had used in 2024 and no longer have access to. I wasn’t signed into the app with that account and I made the purchases thru the App Store, which I had used to sign into the account when setting up text plus. It said 3 day trial and
Then $39.99 yearly for unlimited talk and text. So
I signed up, it charges me immediately(today is day 2 of that trial) and then never credited my account with the purchase…so I bought credits and it did the same thing and support just gives me the run around.
Then $39.99 yearly for unlimited talk and text. So
I signed up, it charges me immediately(today is day 2 of that trial) and then never credited my account with the purchase…so I bought credits and it did the same thing and support just gives me the run around.
Made me cry
I would use it and one time I was on call with my cousin and it just hanged up and my cousin tried calling me back and it said that I have been suspended but I didn’t do nothing
Scam, not free
I wasn’t expecting to get all the features for free, but you can’t even get a number without paying!
Charge
This app scam me I cancel my free trial still got charged I never use it again
Waste of money
I asked my friend if he wants me to send him a picture not nude or anything mentioned just pic I was banned for 24 hrs waste of money don’t subscribe I promise you you’ll regret
ABSOLUTE GARBAGE
It’s free to get a number but the second I tried to call someone it told me I had to upgrade my subscription to do so. Every text app on the market is absolute trash except TextNow and textfree. Do not waste your time.
HORRIBLE
Says my new email i'm trying to register to my already existing account already belongs to an account when it's a brand new email address and my first time using the app. Tried a different one, said the same thing. and i signed up for the $39.99 free trial. won't send texts. won't call. won't load contacts. this app sucks!!!!! can't do anything!
BS
The block and close accounts without a reason. When contact them they say they can’t tell you why they canceled the account.
I hate this app, why messages are suspending
I hate this app, why messages are suspending
Not working
I pay for this app and all of a sudden I can’t send text. I can only receive them.
Xx
Some of my messages aren’t going through to my friends but it’s showing sent on my end
Wants payment
Why do I need a form of payment for a free app
Major scam
I canceled my free trial subscription 2days early and they are still trying to charge me for the year it’s got me blocked on the App Store from downloading anything due to a pending charge from this app yall ain’t getting a dime outta me bruh
The Nightmare has begun 05.29.2026
App is a nightmare.it started off fine.i purchased it mainly to receive texts. Since it came with a free call number and it liked the number after the trial I paid to keep the number after a few weeks. Once I paid I was able to 2fa text. Then all hell broke loose. All of a sudden I receiving 60 plus calls a day from random numbers every few minutes with no one saying anything when I answer that have had to disable the calls. Now I keep getting ads trying to force me to pay for an. Upgrade. Also I blocked 50 numbers/ calls apparently that is the max. The calls are still coming. So my free number is basically useless for incoming calls.
Scam fraud
U have charged me annual fee for a free trial subscription which I cancelled the same day! Shame on u!!
Ads make it unusable
You get bombarded with ads you can’t skip… this is horrendous! Avoid! Anything is better than this. Deleting this garbage after less than 24 hours. Greedy!
It’s a great app but I’m having issues to send a text
When I sent a text message, it doesn’t deliver….
Trash
App is trash! Paid for premium can’t receive calls or texts. Can’t record a vm. Can’t even create a help ticket! Just money down the drain! Deleting this app! Don’t download this app!
Ads
It’s just to many ads
Trash service really.
Had trouble with this app for months but stuck with it as I used it for years. Then get banned for no reason and no explanation as to why.
Worthless
I set up a phone number and was using it for my business. All of a sudden, without any kind of warning, they canceled the phone number. I cannot get it back. Google Voice is 1 billion times better.
Not enough services for difrent numbers
Bad
?
Does it need a number?
Liars!
They said one week free but then tried to charge my card 3999 immediately and now I can’t download any other apps because I haven’t paid that and I don’t use it. I just downloaded it an hour ago and then unsubscribe right away And they still won’t let me until I pay that!! Thieves!!!
Spam pub
Ask u sign’up then spam 1000 Ads finaly your region no work
Trash sms
You can use other app that don’t require a subscription. This also doesn’t allow google verification.
Terrible service
The app keeps suspending my account for no reason at all.
Trash
I purchase the app then I proceeded to use the app and it said I couldn’t use it some type of identity. If that was the case why did they set my money? This is an alternate phone. I don’t want to give up my identity. Best defeats the whole purpose.
Suspended Account
This text app is sketchy. I paid for a subscription and they suspended my account for unusual activity. I only made 3 text messages. Where are they getting this data from???? There is no point of suspending someone’s account for no reason and there’s no way for you to contact someone to dispute it.
Unclaimed Number After 3 Yrs
I have been using this app for 3 years same number, frequently using. This morning 4/21/2026 after the update it unclaimed my number and now won’t allow me to get another one. This is not good for me. I was using this number for important things. Now it wants me to pay premium to get any number no longer free.
Suspension
I didn’t violent your guideline but still you block me from text for 2 days that is unfair
Scam
Said that it was a free trial for a week then it charged me 39.99 and didn’t let me get the phone number
Incompetent and thieves
Why are you guys always suspending my account just because I make a call or someone calls me. For a whole 1 day you’ll be suspending someone account for what reason exactly and my regrets now is that I did 1 year premium subscription 😤😤😤😤
Horrible
They banned my account for no reason. It constantly had bug and would log out mid use. They refused to acknowledge this or fix bugs just banned accounts and could not say why. Many other apps so much better
Wtf
This app is not functional on the free version you can barely even use it. There’s so many ads. And then the number doesn’t even work.
Pretty much the worst text app
Every single day it will just stop sending my texts. It doesn’t really notify you very well that it stopped. I’ll be messaging and messaging and they’re not getting any of it. This app is trash. 0/10 fuq this app
0 star rating
Subscript premium after payment done, show errors and not getting the number. But the money is deducted. Complete trash!
Text plus
I don’t know why pics ain’t going through that pieces me off
Wish for answers
I have had this number for about a year. It worked great but suddenly I quit being able to call out. I followed everything I was told to do but so far nothing helps. The team answered my emails promptly.
So I hope it starts working because I like the app
So I hope it starts working because I like the app
Can’t make no calls
If I want to call a person for instant i just got someone number an try to call them it says the person number is not supported or real which the numbers are real i woulda like to pay for a year but I’m reconsidering if I can’t even call somebody
Nudity in ads
You exposed my child to naked people in your ads. What is wrong with you
Doesn't Even Work
I can't even make an account and it claims I may be using vpn when I'm not.
Text messages does not always work
The person on the receiving in tells me they are not receiving my messages. So I’m paying for services that barely work.
ZERO STARS
If TextPlus can 1.)suspend my service, 2.)continue charging my card without providing me service, & 3.)reroute a bank blocked merchant transaction by manipulating the descriptor - then TextPlus is 4.)fraudulently misrepresenting their services to their customers as well as 5.)diffusing all liability to Apple & Google by 6.)claiming zero control over TextPlus subscriptions. TextPlus is violating CashApp merchant rules, Google Play billing policies, Apple App Store billing policies, Visa/Mastercard billing policies, and Consumer Protection policies, & Federal Trade Commission. ZERO STARS
Lost phone/text services
So logged into my account and it just goes in circles. Can not make a phone call nor text. Called to verify and that works but nothing else. What’s going on???
It not sending messages
I will send messages, but it will not deliver,, please fix this issue
Free to chat with people
Block all spam content contacts
Account login issues
I can’t login to my account with my registered email address, I was logged out because of region change, now I’m back to the states and still having issues logging in to my account. Please I need help getting back into my account. I use it mostly for business.
Text messages
Can’t receive texts. They disappear before I can read them
I don’t know why I can’t able to open an account on this app
I don’t know why I can’t able to open an account on this app
+ 2 more in the clipboard copy
Sentiment summary
89%
Positive (4-5★)
4%
Neutral (3★)
7%
Negative (1-2★)