Review Insights · App Store
The Criterion Channel
The Criterion Collection, Inc. · 13,190 ratings · ★ 4.8
4.8
★★★★★
13,190 ratings
🎯 Build a better version
Top complaints - extracted from 8 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"watch"
3 negative reviews mention this · 38% of all complaints
★★★★★ "Password loser. It keeps losing my password so I have to reset everytime to watch," - Kit Krash
2
"movie"
3 negative reviews mention this · 38% of all complaints
★★★★★ "Broken downloads. Great content but buggy app. Downloaded a bunch of movies for a long trip with limited connectivity and get an error trying to play back any of them. Support’s suggestion was to delete and download again, which is of course impossible." - tnj925
📋 All 8 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Password loser
It keeps losing my password so I have to reset everytime to watch,
Perpetual Loading State
I want to use and like this app, but I forever see only a loading indicator any time I try to watch any movie on it
Do not subscribe through the app
If you subscribe through the app, they will be unable to link your subscription to any other device, Vimeo support will keep sending you the same canned response, and you will be stuck. Subscribe online if you want to.
Error code -11800
Keep getting this error code while trying to watch a downloaded movie on my iPad, but there is no explanation or fix (that I can find).
No history list
Can’t find easily a movie I am watching now. Do I have to use a search. Ridiculous
Broken downloads
Great content but buggy app. Downloaded a bunch of movies for a long trip with limited connectivity and get an error trying to play back any of them. Support’s suggestion was to delete and download again, which is of course impossible.
Terrible app
I have subscribed and paid and yet it keeps asking me to subscribe
Projection
If Apple Computer has to allow for customers to be able to use their services with others devices so should the Criterion Channel {like being able to project
movies on a wall in your own living room which it doesn’t allow)?!?!
movies on a wall in your own living room which it doesn’t allow)?!?!
Sentiment summary
95%
Positive (4-5★)
1%
Neutral (3★)
4%
Negative (1-2★)