Review Insights · App Store
The Escapists: Prison Escape
Team17 Digital Limited · 3,310 ratings · ★ 4.4
4.4
★★★★★
3,310 ratings
🎯 Build a better version
Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
17 negative reviews mention this · 63% of all complaints
★★★★★ "Fix your damn game. Please fix this game it just crashs for the stupidist reasons. Doesn’t work" - MADREVIEWER240
2
"crashes"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Crashes. The game constantly crashes on iphone" - 19392929838227
3
"prison"
4 negative reviews mention this · 15% of all complaints
★★★★★ "There is too much glitches.. There is a big glitch. I lose all of my stuffs basically what when I got knocked out I was teleported to the evening Call I was about to leave the prison but I died no biggie right well no I got teleported in the metal detector usually if y…" - gamer3592
4
"play"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Good game but... I was playing this game, and had lots of things in my inventory that were important, like a sock mace, hammer, etc. but when someone attacked me, the game fought back for me, even tho I didn’t want to fight back. This made the guards mad, a…" - Mason10507
5
"game game"
3 negative reviews mention this · 11% of all complaints
6
"randomly"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Disappearing Items. Items randomly disappear even when I just started using them to chip" - Zchloi
7
"guards"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Good game but... I was playing this game, and had lots of things in my inventory that were important, like a sock mace, hammer, etc. but when someone attacked me, the game fought back for me, even tho I didn’t want to fight back. This made the guards mad, a…" - Mason10507
8
"progress"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Good game but... I was playing this game, and had lots of things in my inventory that were important, like a sock mace, hammer, etc. but when someone attacked me, the game fought back for me, even tho I didn’t want to fight back. This made the guards mad, a…" - Mason10507
9
"escape"
3 negative reviews mention this · 11% of all complaints
★★★★★ "What is going on?!?☹️. I can’t even escape the first level!!! I keep going in solitary!!! I kind of want a refund because I’m doing what the game says to do but it keeps putting me in solitary!!!😡😡😡 Please fix and make me escape the super easy level! I mean li…" - popouajjaj
10
"refund"
3 negative reviews mention this · 11% of all complaints
★★★★★ "What is going on?!?☹️. I can’t even escape the first level!!! I keep going in solitary!!! I kind of want a refund because I’m doing what the game says to do but it keeps putting me in solitary!!!😡😡😡 Please fix and make me escape the super easy level! I mean li…" - popouajjaj
11
"keeps"
3 negative reviews mention this · 11% of all complaints
★★★★★ "What is going on?!?☹️. I can’t even escape the first level!!! I keep going in solitary!!! I kind of want a refund because I’m doing what the game says to do but it keeps putting me in solitary!!!😡😡😡 Please fix and make me escape the super easy level! I mean li…" - popouajjaj
12
"glitches"
3 negative reviews mention this · 11% of all complaints
★★★★★ "There is too much glitches.. There is a big glitch. I lose all of my stuffs basically what when I got knocked out I was teleported to the evening Call I was about to leave the prison but I died no biggie right well no I got teleported in the metal detector usually if y…" - gamer3592
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Fix your damn game
Please fix this game it just crashs for the stupidist reasons. Doesn’t work
Disappearing Items
Items randomly disappear even when I just started using them to chip
The idiom
The idiom can’t be only English, this is so bad
Missing Crucial Mechanic
You can’t have your fellow inmates who are in good relation with you attack other people. You could do this on PC and Console, but not here. Immediate regret in purchasing this app over that alone, but whatever.
Please fix aspect ratio
For newer phones please make it wider please please
Crashes
The game constantly crashes on iphone
30 fps
I don’t know if it is my fault but once I boot up the game I am getting extremely low fps and frame drops, I would understand if I had an outdated phone but I have an newer phone In the pro max model.
Bugged out
Bugged out within the first few minutes and couldn’t continue. :(
Good game but..
I was playing this game, and had lots of things in my inventory that were important, like a sock mace, hammer, etc. but when someone attacked me, the game fought back for me, even tho I didn’t want to fight back. This made the guards mad, and I lost all my materials. Please fix this bug, as it ruined my progress.
What is going on?!?☹️
I can’t even escape the first level!!! I keep going in solitary!!!
I kind of want a refund because I’m doing what the game says to do but it keeps putting me in solitary!!!😡😡😡
Please fix and make me escape the super easy level!
I mean like it’s not super easy it’s super hard!🥺
I kind of want a refund because I’m doing what the game says to do but it keeps putting me in solitary!!!😡😡😡
Please fix and make me escape the super easy level!
I mean like it’s not super easy it’s super hard!🥺
There is too much glitches.
There is a big glitch. I lose all of my stuffs basically what when I got knocked out I was teleported to the evening Call I was about to leave the prison but I died no biggie right well no I got teleported in the metal detector usually if you only spent like one second nobody will fight you what I was stuck in the metal detector for the cut scene to be gone so all of the officers we’re beating me up even though I could not move
too many glitches
the interacting is too glitchy, it crashes randomly, and loading a save it too risky and brings up all the copa anger bar for no reason
Help
This game is soooooo hard. I haven’t even figured out to get out of the first prison!
Your game is trash
The game is trash
Glitches ruin progress
In the jungle prison during food periods I would be sitting at the table and the guards heat would keep sky rocketing as they kept saying that I needed to go to where I’m supposed to be (which I was where I was supposed to be). Then I’d get shot and loose all my items which were needed to escape. Also there was a time where I loaded back to a save so I could hide my things as I knew I was going to be called for roll call. When the game loaded back it had me at 100% heat and I got shot and lost all of my things. No matter how many times I reloaded the game it kept my heat at 100%. Once again all of the items on my person were very important to escape. I had previously had issues that I could ignore but the game glitching me to 100% at completely random and nonsensical things made me delete the app. I truly don’t remember having these problems when I first downloaded the app a few years ago. I’ll still play the second game on Xbox but to anyone thinking about downloading this remember that glitches especially with guards will completely ruin game progress. Ask yourself if that’s worth paying for this game. If you like this game like I do, DONT play on the phone use the console or PC.
So bad
I’ve encountered so many issues the main one is that I will be sent to isolation for no reason. I want a refund please
Says it works on this iPad but it keeps crashing
In the second prison I get my intelligence up to 80 try to copy a key in the whole game resets without saving my progress
The game is not optimized for my screen size
I current own an iPhone XR and the game will only fit part of the screen. The buttons are very small and unoptimized for the iPhone XR and 11
This game has been out forever and there’s still obvious bugs
As soon as I stared playing the dialogue box that’s supposed to tell me how to play the game appeared halfway off the screen. Why is this a paid game if they can’t even put in effort to fix a simple problem like that? It takes two seconds to play the game and figure out that bug but clearly they aren’t checking the game
help
how do you get a refund? can anyone tell me pls?
Crap level 3
Level three is so stupid how can they see you digging if you put bed sheets up randomly prisoners just attack you and the guards one hit you so stupid it’s impossible
NEVER STOPS CRASHISNG
I would not recommend getting this, unless you want to waste your money on a game where it is good but when you try to change the controls it crashes all the time
Can you fix this?
Can you fix the crash at the loading screen. Every time I try to play I end up crashing. I know you had an update on this but it still happens. Can you find out why and fix it so I can play my $2 game?
It good but does not let me play
So when I do not play for a couple days it just makes me load for a long long time for no reason cease I’m trying to play but it keeps making me stay at the menu for a long time and this would get 5 but I will need to get in the game this is the worst game ever it used to let me play and it doesn’t work
Bad game
I can’t escape I tried everything.
Meh but it crashes
The game crashes so many times it is not playable and it is so annoying
Like the game but trouble
I would like the game more but it always crashes on me is why I would like it more
Sentiment summary
86%
Positive (4-5★)
5%
Neutral (3★)
10%
Negative (1-2★)