Review Insights · App Store
The Home Depot
The Home Depot, Inc. · 3,326,903 ratings · ★ 4.8
4.8
★★★★★
3,326,903 ratings
🎯 Build a better version
Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"store"
5 negative reviews mention this · 17% of all complaints
★★★★★ "New customer. No discount for using the store credit card? Lowe’s 1, Home Depot 0." - ridiculous game!
2
"order"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Checkout has a bug. 6/30/2026 checkout has a bug with new iOS from Apple. Can’t review items to be ordered. Screen reboot of death." - daBoogsterNC
3
"home"
4 negative reviews mention this · 13% of all complaints
★★★★★ "The App is terrible. My shipping address (my home) is different from my billing address (a PO BOX) The app at check out does not accept a PO BOX billing address because Home Depot does not ship to a PO BOX. This has been a problem for YEARS! Fix it for crying…" - #%*£'gfx
4
"depot"
4 negative reviews mention this · 13% of all complaints
★★★★★ "The App is terrible. My shipping address (my home) is different from my billing address (a PO BOX) The app at check out does not accept a PO BOX billing address because Home Depot does not ship to a PO BOX. This has been a problem for YEARS! Fix it for crying…" - #%*£'gfx
5
"home depot"
4 negative reviews mention this · 13% of all complaints
★★★★★ "The App is terrible. My shipping address (my home) is different from my billing address (a PO BOX) The app at check out does not accept a PO BOX billing address because Home Depot does not ship to a PO BOX. This has been a problem for YEARS! Fix it for crying…" - #%*£'gfx
6
"items"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Checkout has a bug. 6/30/2026 checkout has a bug with new iOS from Apple. Can’t review items to be ordered. Screen reboot of death." - daBoogsterNC
7
"slow"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Slow. The app is ok. But it kept freezing up on me." - DON-DIEGO1
8
"online"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Store does not honor online price. Even though the online price for an item is listed as a set price, and the item is in store on the shelf, the local store will not honor the online price. No, the price was not an online only price. It was apart of the holiday sale. Beware …" - robertohurtosgirl
9
"item"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Checkout has a bug. 6/30/2026 checkout has a bug with new iOS from Apple. Can’t review items to be ordered. Screen reboot of death." - daBoogsterNC
10
"place"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Why the app won’t work. I used the app to place a purchase it knows my name and sent verification code to my phone then it ask for my name 1st and last and address and phone numbers again Why when the app has all this information already This is stupid" - kh1000
11
"every"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Can’t create login. No matter the phone, computer, browser, or day, every time I try to set up an account it says there are “temporary” technical difficulties." - RexDarwin
12
"account"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Can’t create login. No matter the phone, computer, browser, or day, every time I try to set up an account it says there are “temporary” technical difficulties." - RexDarwin
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can’t create login
No matter the phone, computer, browser, or day, every time I try to set up an account it says there are “temporary” technical difficulties.
The App is terrible
My shipping address (my home) is different from my billing address (a PO BOX) The app at check out does not accept a PO BOX billing address because Home Depot does not ship to a PO BOX. This has been a problem for YEARS! Fix it for crying out loud.
Checkout has a bug
6/30/2026 checkout has a bug with new iOS from Apple. Can’t review items to be ordered. Screen reboot of death.
New customer
No discount for using the store credit card? Lowe’s 1, Home Depot 0.
So glitchy
All lag and glitch
Too many privacy invading trackers & camera barcode reader doesn’t work!
Too many privacy invading trackers & camera barcode reader doesn’t work nor brings up by camera icon w this version. And WHY do you need access to my FRONT camera (WHEN the camera ACTUALLY works?! creeps. Privacy by Design 1st.
Paying for items stinks
You have to jump through hoops
The app needs to be fixed
The app needs to be fixed
This app is dog water
This app blows. Utter horse manure.
Store does not honor online price
Even though the online price for an item is listed as a set price, and the item is in store on the shelf, the local store will not honor the online price. No, the price was not an online only price. It was apart of the holiday sale. Beware and don’t fall in their traps causing you to pay more than needed.
Poor timing
Constant ads of deals with limited to no available items.
Online shopping
Man send out more tool deals stop playing games . People need to eat
SLOW AF
The app runs so laggy
Can select pickup
Can select pickup
Buggy
Constantly crashes. Won’t load half the time.
Buggy
Highly unintuitive, slow and buggy
Bad app
Screen jumps around all the time, search is terrible. This app is worse every update. I also hate the 70 times they make you review your order before placing it. It’s ridiculous. Bad app overall.
I paid 20$ to Oder from Lowe’s instead
Nonfunctional app!!! Couldn’t order anything because I could not sign in or create a new account.
Online ordering
Pathetic
Distilled water
Why so many restrictions on this item every time I buy it it changes.This is very frustrating
On line order difficult!
I have spent three hours trying to place an order on my iPhone. After trying last week to place the order which failed because I could not get final security code without having a second device with which to receive it! Tonight I made a second attempt to make the $700+ order for a lift chair, and used a laptop to get security code! Entered my Home Depot credit Card Number, but the order would not go through! I called the help line, but got no help no help, as helper could not see my order! She directed me to sign in by backing out of order, and I had to put all information again! That got me back to same place I was when I called for help! She told me to call the store next day, since it was now after midnight!
After she hung up, I deleted Home Depot card and used a different card, which also sent a security code to my email, but the order went through!!! At least that is what my message was on my iPhone. Time will tell!?
After she hung up, I deleted Home Depot card and used a different card, which also sent a security code to my email, but the order went through!!! At least that is what my message was on my iPhone. Time will tell!?
Developer feedback
Could you please make it easier to switch stores while viewing an item? Currently, I have to select "Change Location," enter a ZIP code, choose the new store, and add the item to my cart. However, when I go back to the item description page, the app reverts to my default store instead of keeping the store I selected.
This is really frustrating because it makes it difficult to find items in-store. The aisle and bay information shown is for the default store rather than the store I selected, which defeats the purpose of changing locations in the first place. It would be much more user-friendly if the app remembered the selected store while browsing items.
This is really frustrating because it makes it difficult to find items in-store. The aisle and bay information shown is for the default store rather than the store I selected, which defeats the purpose of changing locations in the first place. It would be much more user-friendly if the app remembered the selected store while browsing items.
Worst experience
This app is good and all but honestly it just mad me mad ash today how are yall gonna have a app and then when I try to use it in store you get 0 service had to walk outside the store got service but then the app didn’t want to load up
So many glitches
Any time I leave the app & return to it, even within 30 seconds I am logged out and my cart is emptied.
Free delivery is a scam
Because Home Depot decided to make one order into 2 separate deliveries the Free Delivery was changed to a $35 fee.
Slow
The app is ok. But it kept freezing up on me.
Too dang many steps
You have to find the item you want, with the delivery date, separate from the installation date. And then it doesn’t always stay when you checkout. Some parts ship, some parts are installed, just too dang many steps. Spent hours trying to just find a toilet with today or tomorrow installation, with positive reviews and the specifications I wanted.
Why the app won’t work
I used the app to place a purchase it knows my name and sent verification code to my phone then it ask for my name 1st and last and address and phone numbers again
Why when the app has all this information already
This is stupid
Why when the app has all this information already
This is stupid
Annoying to use
If you have contractor account with a linked card this app is almost a nightmare to use for quick administrative tasks like paying balances and such. Only recommend for noncommercial use
App needs work
This app needs work. Too slow and wonky
Online Ordering
Terrible time trying to order toilet as the site on my computer and iPhone kept messaging with error try again and refresh. It took me 45 minutes to get through and place order!
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)