Review Insights · App Store
The Walking Dead: Survivors
Galaxy Play Technology Limited · 93,264 ratings · ★ 4.6
4.6
★★★★★
93,264 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
16 negative reviews mention this · 84% of all complaints
★★★★★ "Deceptive advertising. The game looks nothing like the pictures in the advertisement" - Nazzinator
2
"money"
5 negative reviews mention this · 26% of all complaints
★★★★★ "Money machine game. This is a very expensive game to play if you wanna keep up with the others. The developers are making tons of money out of this game. Very few freebies given away." - Quittttting
3
"play"
5 negative reviews mention this · 26% of all complaints
★★★★★ "Money machine game. This is a very expensive game to play if you wanna keep up with the others. The developers are making tons of money out of this game. Very few freebies given away." - Quittttting
4
"customer"
5 negative reviews mention this · 26% of all complaints
★★★★★ "Account stealing with help from customer service. Dm me for the account name and clan names. Support does nothing" - PapaRTK95
5
"nothing"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Deceptive advertising. The game looks nothing like the pictures in the advertisement" - Nazzinator
6
"give"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Money machine game. This is a very expensive game to play if you wanna keep up with the others. The developers are making tons of money out of this game. Very few freebies given away." - Quittttting
7
"support"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Account stealing with help from customer service. Dm me for the account name and clan names. Support does nothing" - PapaRTK95
8
"money game"
3 negative reviews mention this · 16% of all complaints
9
"sure"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Pay Attention to the bad reviews. I was a player for about 3 years. I took a break and came back to reconnect with old friends and I was reminded why I initially left. At the beginning, the game is engaging and very fun. They’ve got the strategy down. Before I had played th…" - Bandi0305
10
"account"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Account stealing with help from customer service. Dm me for the account name and clan names. Support does nothing" - PapaRTK95
11
"help"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Account stealing with help from customer service. Dm me for the account name and clan names. Support does nothing" - PapaRTK95
12
"service"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Account stealing with help from customer service. Dm me for the account name and clan names. Support does nothing" - PapaRTK95
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Deceptive advertising
The game looks nothing like the pictures in the advertisement
Money machine game
This is a very expensive game to play if you wanna keep up with the others. The developers are making tons of money out of this game. Very few freebies given away.
Scam app from bajamin
Scam app from bajamin
Account stealing with help from customer service
Dm me for the account name and clan names. Support does nothing
Mismanaged servers, will screw you out of full value of any purchases
The game seemed fun at first, but they don’t manage the servers and active users well and it creates dead servers, and massively mismatched opponents in events which kills the fun that was had on a brand new server originally. They’ll give you chances to relocate, but won’t tell you that it’ll kill your event standings you dumped all your paid for resources into until after you’ve already locked in your application - at which point you forfeit everything invested in your event standings or remain stuck in a desolate server. Then they’ll remove daily events that are needed to earn the full benefit of monthly passes, shortchanging you on those investments. It’s basically fraud/theft, and Apple did nothing when it was reported.
Deletion process is dumb and feels invasive
Asking for sever ID and Town Hall coordinates is fine, but why the hell does the customer service need to grant you that permission, why not just have an email sending a code. Asking for Country and City (IP address) is very odd and never have I ever seen a game ask for that. Even bind an email or an account from Apple doesn’t work with deletion. And then asking for Original Sever number and date registration. How are we supposed to remember when we registered if it’s not even told in the account of the game, and I just found out my screen time on my iPad wasn’t on so that’s even more inconvenient. This was a very stressful process and I’m not even sure if I’ll ever get my account deleted
Forced pvp
Another game where ya can’t just enjoy it without forced pvp.
Can’t get my account back
So I made a new iCloud on my phone and I can’t get back my game with 87-88 hero’s and 149mill power and I made in game purchase
Like I tryed everything and can’t get it back and the support people don’t even help bc there bots
Like I tryed everything and can’t get it back and the support people don’t even help bc there bots
Not what is advertised
The game is a basic base clicker builder . The videos for advertisement are not what there selling and the game reminds me of another similar game with Twd s name slapped on it. Don’t let it fool you.
The wore Customer Service
I have been a loyal player of this game for several years and have spent a significant amount of real money on it by choice. Unfortunately, my experience with customer service has been extremely disappointing and has completely changed how I view this game and the company behind it.
When an event description misled me into spending money under incorrect assumptions, customer service refused to take responsibility for the outcome. Instead of addressing the issue fairly, they repeatedly denied accountability, relied on scripted responses, and offered a token in-game compensation that did not come close to reflecting the real financial loss caused by their misleading information.
What makes this worse is not just the loss itself, but how the situation was handled. Customer support acknowledged that the rules and descriptions needed improvement for future events, which confirms that the information was not clear. Yet they still refused to correct the harm already done. The same response was repeated over and over, requests for escalation were ignored, and no meaningful resolution was ever offered.
This shows a serious problem with how this company treats its paying players. They are willing to take your money, but when something goes wrong due to their own design or wording, they avoid responsibility instead of standing behind their product and their players.
I strongly advise anyone considering spending money in this game to be cautious. If you encounter a problem, do not expect fair treatment or accountability from customer service.
When an event description misled me into spending money under incorrect assumptions, customer service refused to take responsibility for the outcome. Instead of addressing the issue fairly, they repeatedly denied accountability, relied on scripted responses, and offered a token in-game compensation that did not come close to reflecting the real financial loss caused by their misleading information.
What makes this worse is not just the loss itself, but how the situation was handled. Customer support acknowledged that the rules and descriptions needed improvement for future events, which confirms that the information was not clear. Yet they still refused to correct the harm already done. The same response was repeated over and over, requests for escalation were ignored, and no meaningful resolution was ever offered.
This shows a serious problem with how this company treats its paying players. They are willing to take your money, but when something goes wrong due to their own design or wording, they avoid responsibility instead of standing behind their product and their players.
I strongly advise anyone considering spending money in this game to be cautious. If you encounter a problem, do not expect fair treatment or accountability from customer service.
Pay to play
The game is fun at first, but then you can’t keep up, without spending money. We’re not taking just some money! If you want to stay relevant, we’re talking thousands of $. The adds are misleading and the videos and pictures in the game info have nothing to do with the real game. Do not waste your time to try this.
If I could give 0 stars I would. Good luck not finding a dead server.
💀
Not what it seems
To play this game you need to collect resources to advance and for some dumb reason customer support tells me I can’t collect resources for my level or any level below me so basically I can never advance in the game. What a waste of my time!! I’d give zero stars if possible!!
Communist game
CSR randomly mutes players for poor understanding of English. Game doesn’t function on IPad as advertised. Lag is so bad on handheld devices the game isn’t playable
Pay to play as everyone else says.
Title says all as well as what others are saying. It’s fun to play at first but after a while you can’t keep up. There’s a lot of bullying, sexual suggestions, and clan leaders controlling your play. I was logging in several times a day playing and asking questions to learn because the clan advertised “we’ll help new players”. I was booted and then not allowed to join any others. Not sure why the game isn’t moderated for better enjoyment. I’d be tempted to spend money but not with the vile that goes on and being at the mercy of someone else. Avoid and don’t waste time.
Too small
The screen is to small to make out anything. No zoom, so I deleted the game
Horrible now
To many game glitches over the yrs …not worth playing anymore and customer serverice can’t do a thing anymore …don’t wast your time or money on a game that constantly has glitches
Pay Attention to the bad reviews
I was a player for about 3 years. I took a break and came back to reconnect with old friends and I was reminded why I initially left. At the beginning, the game is engaging and very fun. They’ve got the strategy down. Before I had played three servers until I stayed with one due to a great group of people.
But this game is very PTW. You can have servers or people who spend a down payment for a house on this game to get ahead. I’m not being dramatic. I’ve known friends spend close to 6 figures on this game. Just to be ahead. It’s insane that you could put that much and still have the capacity to spend more so you can get further ahead. Sure the game has fun mechanics but you’ll soon feel the overwhelming shadow of those who overspend. Creating a big mismatch.
Play at your own risk. There’s better games with the same MO that don’t give way to this issue. Sad to come back and see the change hasn’t changed. Just new ways spend
But this game is very PTW. You can have servers or people who spend a down payment for a house on this game to get ahead. I’m not being dramatic. I’ve known friends spend close to 6 figures on this game. Just to be ahead. It’s insane that you could put that much and still have the capacity to spend more so you can get further ahead. Sure the game has fun mechanics but you’ll soon feel the overwhelming shadow of those who overspend. Creating a big mismatch.
Play at your own risk. There’s better games with the same MO that don’t give way to this issue. Sad to come back and see the change hasn’t changed. Just new ways spend
It’s a game
Meh
Sentiment summary
92%
Positive (4-5★)
5%
Neutral (3★)
3%
Negative (1-2★)