Review Insights · App Store
Ticket to Ride®
Marmalade Game Studio · 10,804 ratings · ★ 4.6
4.6
★★★★★
10,804 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
20 negative reviews mention this · 74% of all complaints
★★★★★ "When will it work again?. Can’t play it at all and it has been such a long time!!! Why pay money for game that does not or will not work. Can I get a refund? When will this game work or will it never be fixed? If it will be fixed how long does it take? Why so long? …" - Super Fun Girl
2
"play"
11 negative reviews mention this · 41% of all complaints
★★★★★ "When will it work again?. Can’t play it at all and it has been such a long time!!! Why pay money for game that does not or will not work. Can I get a refund? When will this game work or will it never be fixed? If it will be fixed how long does it take? Why so long? …" - Super Fun Girl
3
"been"
9 negative reviews mention this · 33% of all complaints
★★★★★ "When will it work again?. Can’t play it at all and it has been such a long time!!! Why pay money for game that does not or will not work. Can I get a refund? When will this game work or will it never be fixed? If it will be fixed how long does it take? Why so long? …" - Super Fun Girl
4
"issues"
9 negative reviews mention this · 33% of all complaints
★★★★★ "Wonderful game, terrible app & service. The board game is my all time favorite. It’s a great game, easy to learn and fun to play forever. The first app was good, was a great iteration of the game. This new version is just terrible. It looks fancy, but doesn’t work 70% of the time…" - Reppyy
5
"fixed"
7 negative reviews mention this · 26% of all complaints
★★★★★ "When will it work again?. Can’t play it at all and it has been such a long time!!! Why pay money for game that does not or will not work. Can I get a refund? When will this game work or will it never be fixed? If it will be fixed how long does it take? Why so long? …" - Super Fun Girl
6
"weeks"
7 negative reviews mention this · 26% of all complaints
★★★★★ "I want a refund. For a game that cost money, it shouldn’t be this hard to just play. The glitches and constant disconnections have become unbearable. It’s almost been three weeks and I’m still unable to play a game I paid for because I keep getting discount…" - Robinhood876
7
"work"
6 negative reviews mention this · 22% of all complaints
★★★★★ "Awful. New marmalade app would not work when put onto 2 iPads next to each other. Not sure if they’re both “days of wonder”, but the old days of wonder app was so user-friendly and it worked well. Very unhappy. I regret purchasing two apps, one …" - bffsdbj
8
"money"
6 negative reviews mention this · 22% of all complaints
★★★★★ "When will it work again?. Can’t play it at all and it has been such a long time!!! Why pay money for game that does not or will not work. Can I get a refund? When will this game work or will it never be fixed? If it will be fixed how long does it take? Why so long? …" - Super Fun Girl
9
"marmalade"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Awful. New marmalade app would not work when put onto 2 iPads next to each other. Not sure if they’re both “days of wonder”, but the old days of wonder app was so user-friendly and it worked well. Very unhappy. I regret purchasing two apps, one …" - bffsdbj
10
"long"
5 negative reviews mention this · 19% of all complaints
★★★★★ "When will it work again?. Can’t play it at all and it has been such a long time!!! Why pay money for game that does not or will not work. Can I get a refund? When will this game work or will it never be fixed? If it will be fixed how long does it take? Why so long? …" - Super Fun Girl
11
"server"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Cards Not Random. I'd give this game a 3 or 4 out of 5 (losing stars for terrible server lag) but ALL stars are taken away for the non-random nature of the card draws. Is that cheating or just a lame way of tipping the scales for a crummy AI model? Either wa…" - Gdjdondhxjbsvavagdbdjjsbsb
12
"getting"
5 negative reviews mention this · 19% of all complaints
★★★★★ "I want a refund. For a game that cost money, it shouldn’t be this hard to just play. The glitches and constant disconnections have become unbearable. It’s almost been three weeks and I’m still unable to play a game I paid for because I keep getting discount…" - Robinhood876
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Awful
New marmalade app would not work when put onto 2 iPads next to each other. Not sure if they’re both “days of wonder”, but the old days of wonder app was so user-friendly and it worked well. Very unhappy. I regret purchasing two apps, one for myself, and my grandson.
When will it work again?
Can’t play it at all and it has been such a long time!!! Why pay money for game that does not or will not work. Can I get a refund? When will this game work or will it never be fixed? If it will be fixed how long does it take? Why so long? We should all ask for refunds!!!
Cards Not Random
I'd give this game a 3 or 4 out of 5 (losing stars for terrible server lag) but ALL stars are taken away for the non-random nature of the card draws. Is that cheating or just a lame way of tipping the scales for a crummy AI model? Either way, it's deceitful and unlike the board game.
I'll never consider buying a game from Marmalade Game Studios again and will reconsider buying anything from Asmodee or Days of Wonder, in general.
Now get ready for the uninspired boilerplate response from the company....
I'll never consider buying a game from Marmalade Game Studios again and will reconsider buying anything from Asmodee or Days of Wonder, in general.
Now get ready for the uninspired boilerplate response from the company....
India map is not vertical DO NOT BUY!
I expected the India map to be vertical like the previous version of this app. It’s horizontal and it is TERRIBLE! It’s so tiny it’s ridiculous. DO NOT BUY!
Help
Hi, I’m really frustrated trying to access my account. I’ve invested a lot of money into this app for various features and characters, but I’m unable to log in using my email address. Each time I try, it keeps prompting me to create a new account instead of letting me sign in.
Can you please help me recover or access my existing account as soon as possible?
Can you please help me recover or access my existing account as soon as possible?
Wonderful game, terrible app & service
The board game is my all time favorite. It’s a great game, easy to learn and fun to play forever. The first app was good, was a great iteration of the game. This new version is just terrible. It looks fancy, but doesn’t work 70% of the time. Always seems to be down and some features just don’t work. It sucks to say but I would not recommend purchasing, even now, years after release, when you think the issues would have been ironed out.
APP does not work at all
DO NOT BUY!!!! it's a scam! 2 months and still not working. requesting refund
Do not purchase until server issues are resolved!!
This game is far too expensive to have such prolonged server issues. I wanted to play this game with friends but that’s impossible to do with the repeated disconnections.
You’ve been working to fix the server issues for weeks now.
Would love to rate the game a 5 but I can’t do that while multiplayer is broken.
You’ve been working to fix the server issues for weeks now.
Would love to rate the game a 5 but I can’t do that while multiplayer is broken.
Rarely Works Correctly
I used to love this game/app. Sure, there were “bugs” a couple times a month, but they were far and few in between and fixed in a timely manner. It has now been WEEKS since I’ve been able to make it through a full game without the game closing due to an “error”. I really wish they would figure this out. Seems like the same problem repeatedly occurring.
Server and Connection Issues Constantly
This app keeps crashing for whatever reason. Has constant server and crashing issues. Really sucks.
Virtually Unusable Now
Loved three game for years, but at this point it is disconnecting constantly. Marmalade took over a great product and added new and enjoyable maps, but game play is now impossible as you have to unload the game and reconnect constantly, at least on iOS.
APP NOT WORKING
This game is fun and the app would have great potential if it worked. The game disconnects completely every few minutes which is horrible in the middle of a game. They keep saying it’ll be fixed soon but it’s been like this ever since I got the app months ago. They charge money for other countries but the damn app doesn’t even work? Makes no sense. I’ve requested a refund from Apple.
App is Broken
DO NOT PURCHASE THIS GAME UNTIL IT IS FIXED - IT HAS BEEN BROKEN FOR OVER A MONTH AND APP DEVS SEEM INCOMPETENT.
For weeks, the app has crashed 20+ times per game.
Today? I can’t get into an actual game, I can’t start a game, if I get into the waiting area of a game it never starts and I can’t press any buttons to get back to the lobby and am forced to quit and restart the app. The lobby is FULL of the same frozen games, like 50 games just stuck.
The game is actually just broken now, it isn’t simply “some issues” like app developers have been saying for over a month.
For weeks, the app has crashed 20+ times per game.
Today? I can’t get into an actual game, I can’t start a game, if I get into the waiting area of a game it never starts and I can’t press any buttons to get back to the lobby and am forced to quit and restart the app. The lobby is FULL of the same frozen games, like 50 games just stuck.
The game is actually just broken now, it isn’t simply “some issues” like app developers have been saying for over a month.
Server issues
Constantly kicks you ok and required restart. Same issues with Luna ticket to ride too
Problems
What’s up with the game? Love to play but am having problems the last week or so. Will it be fixed. When making a game it says there’s a problem. Check with support. Sad to pay for a game that doesn’t work.
This game can gargle my gonads
This game hasn’t worked for weeks!!
Game constantly experiences, connection issues
How long can it take to fix this? It’s been going on for over a month now. Maybe it’s time to hire an in team.
SUCKS
Such a great game, but it’s impossible to get through a game without getting kicked out. How do i get my money back?
Great game that’s constantly broken
I bought the full package on release and while it had loads of bugs it got better. Then two months ago online play started having lots of issues. Now it’s so bad that the game is basically unplayable. Marmalade promises fixes and thanks people for their patience while it gets worse. I would avoid this game and possibly developer until they get things figured out but I don’t think they are trying.
DO NOT BUY
this app has so many glitches all the time. they say they are fixing it but they said that WEEKS ago. honestly since I’ve downloaded the app there has been problems. now I can’t even go through a full game without getting kicked off every other turn. it’s been weeks. and every month it’s a new glitch.
Server issues for weeks
When you pay 30 dollars for an expansion pack, you expect to be able to play the game! Server issues plaguing online play for weeks now, absolutely ridiculous. The “thanks for your patience” messages are laughable. Issue refunds if you can’t get it fixed.
Cannot shut off the application when finished
Running on apple ipad
Slow. Slow. Slow.
The app is slow to load. The menus are slow to load. The games are slow to load. Establishing turn order and dealing tickets is slow. Computer opponents play slowly. Every animation is so slow. Hope you don’t have to wait for multiple players to try to build a tunnel. It’s as though tunnel-building was designed to take as long as possible! And yes, the this is all with the Game Speed set to ”Fast.”
I want a refund
For a game that cost money, it shouldn’t be this hard to just play. The glitches and constant disconnections have become unbearable. It’s almost been three weeks and I’m still unable to play a game I paid for because I keep getting discounted.
At this point it’s been far too long for this issue not to be fixed. Especially because this game cost MONEY. Not to mentioned the in app purchases made that you can’t use either!!!
The game itself is fun, but how can it be enjoyable if you cannot actually play it.
At this point it’s been far too long for this issue not to be fixed. Especially because this game cost MONEY. Not to mentioned the in app purchases made that you can’t use either!!!
The game itself is fun, but how can it be enjoyable if you cannot actually play it.
Unexpected Errors Have Become Very Expected
Attempts to play this game are usually interrupted by getting kicked out of whatever lobby you’re in. Trying to play this with my long distance relationship is absolutely maddening. Fix your app, Marmalade.
Distruption of service
Bought this game to play during our cabin weekend- has had a message about "disruption of service" for several days now (if not longer).
I understand that tech issues happen, but beware! you can't rely on this developer to fix them quickly if you're hoping to actually use what you bought.
Too bad. It was a good game when it worked.
I understand that tech issues happen, but beware! you can't rely on this developer to fix them quickly if you're hoping to actually use what you bought.
Too bad. It was a good game when it worked.
Love the game but the app isn’t working well
This game was working amazingly you know I was happy to spend money on it, but then it stopped working correctly. I keep getting unexpected error message and there’s an app wide thing saying certain things aren’t working right. I think it should be going better especially since we paid for this app.
Sentiment summary
89%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)