Review Insights · App Store
Ticketmaster－Buy, Sell Tickets
Ticketmaster · 4,066,671 ratings · ★ 4.8
4.8
★★★★★
4,066,671 ratings
🎯 Build a better version
Top complaints - extracted from 70 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"tickets"
32 negative reviews mention this · 46% of all complaints
★★★★★ "Fees. This service is not bad but it gets a low rating because the fees it charges are outrageous. I paid almost $30 in fees for $60 in tickets. Explain to me how that makes any sense." - Tallahassee 1
2
"ticketmaster"
18 negative reviews mention this · 26% of all complaints
★★★★★ "Tickets aren’t in the ticket app!?. My ticket should be in one place in the app. I should not need to go to another website or app to open my Ticketmaster ticket" - Astro200
3
"ticket"
15 negative reviews mention this · 21% of all complaints
★★★★★ "Fees. This service is not bad but it gets a low rating because the fees it charges are outrageous. I paid almost $30 in fees for $60 in tickets. Explain to me how that makes any sense." - Tallahassee 1
4
"service"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Fees. This service is not bad but it gets a low rating because the fees it charges are outrageous. I paid almost $30 in fees for $60 in tickets. Explain to me how that makes any sense." - Tallahassee 1
5
"terrible"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible System!. You get stuck in refresh and end up not getting your tickets! Shame on you! It’s 2026 fix your system!" - newmomma2017
6
"fees"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Fees. This service is not bad but it gets a low rating because the fees it charges are outrageous. I paid almost $30 in fees for $60 in tickets. Explain to me how that makes any sense." - Tallahassee 1
7
"trying"
10 negative reviews mention this · 14% of all complaints
★★★★★ "horrible servers. keeps telling my service is suspicious when i’m just trying to get tickets , horrible app" - Slothyedwin
8
"account"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Account Incorrectly Flagged While Receiving Ticket Transfers. This is the second time in a single week that my account has been paused for supposedly suspicious activity or inappropriate behavior. In both cases, I was simply receiving ticket transfers for different events. The problem is that Ticketm…" - Femtoo
9
"been"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Account Incorrectly Flagged While Receiving Ticket Transfers. This is the second time in a single week that my account has been paused for supposedly suspicious activity or inappropriate behavior. In both cases, I was simply receiving ticket transfers for different events. The problem is that Ticketm…" - Femtoo
10
"purchase"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Ticket confirmation froze, still charged on credit card. As stated in the title, froze and timed out after submitting payment. Credit card was charged but after closing the app, checking email, and reopening the app, there was no record of the purchase. Had to start over. Now have two charges on …" - ambitiousfeet
11
"times"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Massive grift. I had to sign in like eight times just now to get one ticket. Constant harassment for biometric data (do not give it up people! Do not trust these guys). I am incredibly sad venues do business with this company. No one should. The fees a…" - Mef24🎥
12
"website"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Tickets aren’t in the ticket app!?. My ticket should be in one place in the app. I should not need to go to another website or app to open my Ticketmaster ticket" - Astro200
📋 All 70 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible System!
You get stuck in refresh and end up not getting your tickets! Shame on you! It’s 2026 fix your system!
Massive grift
I had to sign in like eight times just now to get one ticket. Constant harassment for biometric data (do not give it up people! Do not trust these guys). I am incredibly sad venues do business with this company. No one should. The fees are completely unfair.
horrible servers
keeps telling my service is suspicious when i’m just trying to get tickets , horrible app
Fees, Fees, Fees
Too many fees
Tickets aren’t in the ticket app!?
My ticket should be in one place in the app. I should not need to go to another website or app to open my Ticketmaster ticket
Trash company
They force you to download the app to get your tickets.
Terrible App interface
App is terrible to use, constantly has issues, doesn’t allow ticket transfers or sales half the time, just forced to use a substandard product
Account Incorrectly Flagged While Receiving Ticket Transfers
This is the second time in a single week that my account has been paused for supposedly suspicious activity or inappropriate behavior.
In both cases, I was simply receiving ticket transfers for different events. The problem is that Ticketmaster does not allow me to fully accept transferred tickets within the app. Instead, I have to open an external browser, accept the transfer there, and only then can I view the ticket in the app.
Switching back and forth between the Ticketmaster app and an external mobile browser appears to trigger your security system, which then incorrectly flags my account and blocks access. This is extremely frustrating and creates unnecessary stress for legitimate users.
Please fix this issue. If users need to receive transferred tickets, the entire process should work directly within the app rather than forcing them to use an external browser. Your current system is causing problems for customers who are simply trying to access tickets that were legitimately transferred to them.
In both cases, I was simply receiving ticket transfers for different events. The problem is that Ticketmaster does not allow me to fully accept transferred tickets within the app. Instead, I have to open an external browser, accept the transfer there, and only then can I view the ticket in the app.
Switching back and forth between the Ticketmaster app and an external mobile browser appears to trigger your security system, which then incorrectly flags my account and blocks access. This is extremely frustrating and creates unnecessary stress for legitimate users.
Please fix this issue. If users need to receive transferred tickets, the entire process should work directly within the app rather than forcing them to use an external browser. Your current system is causing problems for customers who are simply trying to access tickets that were legitimately transferred to them.
Browsing activity Paused
Wont let me buy tickets
Ticket confirmation froze, still charged on credit card
As stated in the title, froze and timed out after submitting payment. Credit card was charged but after closing the app, checking email, and reopening the app, there was no record of the purchase. Had to start over. Now have two charges on card for the exact same tickets/seats. Will be reaching out to customer service tomorrow.
Too Complicated
I haven’t been able to get a valid receipt from Ticketmaster for my tickets since purchasing them. I haven’t been able to get answers regarding alternatives to Apple Pay, which only supports FaceID. Not a pleasant experience.
Scam Artists
Overcharge, force you to download application to access your tickets. Unable to receive tickets via email or save to Apple Wallet even though the website and App both “claim” you can. Total garbage scammers.
BMW
Too many add ons and took 4 try’s to buy tickets
M
The bot detection is awful I’ve bought 1 ticket and viewed 5 events in the past month and my browsing activity is paused so now I have to use another app to buy tickets
issue
once they flag your account is over this app sucks
App sux
Confusing. Very oriented towards the Ticketmaster bloodsuckers. Terrible user experience.
Awful
Customer service is awful, and even when admitting they banned your account for no reason, they refuse to do anything about it. Don’t trust Ticketmaster unless you want to have to worry constantly about losing tickets you payed for and losing an account you’ve had for years over genuinely nothing. Their “safety” assurances do nothing but harm their customers.
Horrible app
One of the worst apps I have used
boooo
they got a monopoly on ticketing. no bueno
Garbage
terrible business run by immoral greedy garbage people
Never No Problem
Never have I ever used this app without experiencing one problem or another
Ticketmaster is a rapacious evil monopoly
Never use them if you have any alternative.
Buying
Your app sucks
This site sucks
This site really sucks
Horrible
Never can buy a ticket. App crashes whenever I try to buy any event. When I try to purchase a ticket, I always get the same error saying the ticket has been purchased already.
The most incompetent ticket selling service
I have had a very terrible experience trying to get tickets for high demand concerts. I was flagged as a bot when I was trying to buy tickets that sold out quickly. I have been asked to submit IDs twice to verify I’m a real human and I’ve done it both times, but not reply whatsoever. I risk exposing my identity data to verify I’m a real human just to receive unsatisfying replies and incompetence. Extremely outraged and disgusted.
Credit card
I DO NOT store my credit card in sites. I DO NOT appreciate being forced to store my card, just so I can purchase these tickets. I will frequent Avondale much less, if at all. I will make sure to let their management know that it is because of ticketmaster policy.
locks you out of your account
has locked me out of my account in the middle of trying to buy tickets to a show, it keeps saying suspicious activity and clearly thinks i’m a bot. i understand the wanting to prevent the use of bots and resellers from getting tickets but you’re preventing REAL people from getting tickets legitimately.. i’ve been locked out of my account for over an hour now and freaking out cause ive tried using the website or app and neither will let me purchase 2 tickets for me and my friend. ticketmaster needs to have a better method to prevent bots or at the VERYYY LEAST have a way to reclaim your account by proving you’re not a bot cause this is ridiculous.
Extremely Disappointing
Sat on Ticketmaster for 8 hours trying to get concert tickets. So many glitches and time outs. Even when I finally was able to get tickets in my cart on 3 occasions, each time I got a checkout error and lost the tickets. Could not be more disappointed
Very frustrating
I can’t stand how tickets bought from SeatGeek are transferred to Ticketmaster, and how difficult they make things
Creating an account
If you’re going to make an app for smartphones then it should work with smartphones. If you can’t full create an account using the app on the smartphone then what’s the point of the app. You’d think a major company like this would be able to do it. Customer service was no help as well.
If I wasn’t given tickets to an event I’d never use this stupid app.
If I wasn’t given tickets to an event I’d never use this stupid app.
Glitchy chat UI and terrible support
I spent 45 minutes trapped in an app support loop trying to do a simple seat exchange, resulting in zero resolution and endless waiting.
The interface is completely broken:
Glitchy UI & Accessibility Failures: The mobile keyboard constantly glitches and fails to pop up unless you repeatedly exit and re-enter the menu. Once you can type, the chat uses a light gray font that is difficult to read and violates WCAG contrast guidelines.
Outdated App Integration: Despite being logged in, the app failed to pass my account or order history to the chat. In this day and age, forcing a user to manually provide data the app already has is either pure technical laziness or intentional friction designed to make getting help as slow as possible.
Completely Unresponsive Support: The agent, Joan, relied entirely on rigid scripts and didn’t seem to actually read or process anything I typed. I had to provide the exact same information three times because she was just copy-pasting canned responses instead of engaging in the conversation, causing massive delays between every reply.
Because this app is plagued by technical bugs and agonizingly slow support that doesn't actually listen, the tickets I wanted were sold out while I was waiting. Ticketmaster needs to fix these glitches and build a self-service exchange button.
The interface is completely broken:
Glitchy UI & Accessibility Failures: The mobile keyboard constantly glitches and fails to pop up unless you repeatedly exit and re-enter the menu. Once you can type, the chat uses a light gray font that is difficult to read and violates WCAG contrast guidelines.
Outdated App Integration: Despite being logged in, the app failed to pass my account or order history to the chat. In this day and age, forcing a user to manually provide data the app already has is either pure technical laziness or intentional friction designed to make getting help as slow as possible.
Completely Unresponsive Support: The agent, Joan, relied entirely on rigid scripts and didn’t seem to actually read or process anything I typed. I had to provide the exact same information three times because she was just copy-pasting canned responses instead of engaging in the conversation, causing massive delays between every reply.
Because this app is plagued by technical bugs and agonizingly slow support that doesn't actually listen, the tickets I wanted were sold out while I was waiting. Ticketmaster needs to fix these glitches and build a self-service exchange button.
Resellers
Resellers are freaking trippin bro … their overpricing is through the roof and then they have the audacity to charge like $30 in fees you gmfu .. thats WITHOUT “ticket protection”
Awful
Awful app. The site is just as bad.
Slow
It’s being stupid af
Glitchy and annoying
This app throws me into an endless loop of trying to authenticate, and not loading. I just want to buy tickets. It’s virtually impossible with this stupid glitch.
Horrible
Horrible app, terrible customer service, I have nothing nice to say
Poor Customer Service
Had issues placing two orders back to back on website and attempted to contact customer service and the caller kept telling us that there were no tickets available for the event. After being on the phone for over 20 minutes I hung up and logged back into the website and got the tickets I wanted and just a different payment method. Customer support was absolutely clueless.
Browsing activity paused
Suspended on my browser for no reason. This needs to be fixed.
This app is junk
It took over an hour to buy two tickets to Josh Groban
Always Something
It seems like there’s some ‘issue’ most times when I use Ticketmaster. This time they needed to verify my ID- on the same account with the same card I’ve used for at least 10’years. Two phone calls and over an hour wait later, no one could tell me the issue. Last time, my husband couldn’t transfer tix to me. It’s just so frustrating!
Unpaid tickets
They haven’t paid me for my sold tickets. It’s been over two months. I’ve called support several times and they keep saying it is being escalated, but nothing has happened yet.
Terrible
The worst online buying experience I’ve ever had. After trying several times to buy 6 concert tickets and the tickets suddenly being not available 5 minutes after I reserved them and my payment method being removed my browsing activity was paused for “unusual behavior”. The headache that comes with Ticketmaster has made me reconsider even going to the concert. And the fees are a bit ridiculous.
Mobile app
Mobile app is so difficult to use. Use your record profits and rebuild your app there’s no reason why I should have to create a new password every time I need the app and there’s no way for me to update my phone number when I don’t have access not it anymore
Totally inconvenient
Worst ticket app. Locks you out, clears your credit card, doesn’t tell you in advance that parking is not available and resets your order, cannot purchase multiple parking passes for big groups. Pain in the rear to use. Hate it!
Can’t filter by date fix it
Filter by date broken guys
The App Sucks
The app sucks. The website sucks. Ticketmaster sucks. I hope they go out of business.
FEES!!!
$34 in fees for what. I pay more in fees now than what I used to pay for two concert tickets.
Eternal Loading to Sign In
Because what do you mean I have to go into settings-> apps-> safari-> advanced-> turn off block all cookies to sign in!
Make sure to check your app and tickets every day
Me and someone purchased concert tickets, we were lucky enough to be able to get tickets before they sold out. Fast forward a month before the trip. Ticketmaster voided our tickets due to us not completing a security check. Mind you we had no issues buying the tickets and never received an email which Ticketmaster says they sent. Ontop of that on their website when talking about this security check says “This won’t affect fans from signing into their Ticketmaster account or managing existing tickets” which is just a lie as our tickets are voided and Ticketmaster told us the only way to get tickets is to buy more, which are now priced at 3k. An entire week long trip planned around this concert ruined. Not to mention when you call Ticketmaster, they tell you to talk to Persona Security. THERES ISNT EVEN A SUPPORT NUMBER TO CONTACT THEM. Live and learn, I’ve learned not to even think about using Ticketmaster.
+ 20 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)