Review Insights · App Store
TikTok - Videos, Shop & LIVE
TikTok Ltd. · 18,311,374 ratings · ★ 4.7
4.7
★★★★★
18,311,374 ratings
🎯 Build a better version
Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"tiktok"
17 negative reviews mention this · 37% of all complaints
★★★★★ "Guidelines. Tiktok’s guidelines are a joke. Bots with usernames like “foidraper” apparently are within guidelines and people can publicly post videos degrading and harassing women with absolutely no violations. But god forbid you mention pedophilia i…" - rivaaaa3333
2
"account"
10 negative reviews mention this · 22% of all complaints
★★★★★ "Always age restricting. I’m 16 and I keep vetted age restricted and I can never get my accounts back after" - Somaya sanchez
3
"nothing"
7 negative reviews mention this · 15% of all complaints
★★★★★ "No free speech unless you a liberal. Now they’re going after me when I don’t even post politics how does this violate anything. “"Has she even paid any bills or rent at all. I can't wrap my head around someone not having a job/steady income to support themselves but yet try t…" - JAT34
4
"banned"
7 negative reviews mention this · 15% of all complaints
★★★★★ "I can't get my accounts back cuz I got banned for nothing. 1/10" - Jaden0321
5
"videos"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Guidelines. Tiktok’s guidelines are a joke. Bots with usernames like “foidraper” apparently are within guidelines and people can publicly post videos degrading and harassing women with absolutely no violations. But god forbid you mention pedophilia i…" - rivaaaa3333
6
"been"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Please fix this. Hi I want to say that I haven’t been able to get on this app because everything time I open it it kicks me off please fix this it has my only picture of my dead grandmother😭" - phia💕
7
"support"
5 negative reviews mention this · 11% of all complaints
★★★★★ "No free speech unless you a liberal. Now they’re going after me when I don’t even post politics how does this violate anything. “"Has she even paid any bills or rent at all. I can't wrap my head around someone not having a job/steady income to support themselves but yet try t…" - JAT34
8
"doesn"
5 negative reviews mention this · 11% of all complaints
★★★★★ "No free speech unless you a liberal. Now they’re going after me when I don’t even post politics how does this violate anything. “"Has she even paid any bills or rent at all. I can't wrap my head around someone not having a job/steady income to support themselves but yet try t…" - JAT34
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
mắc đái
đang lướt thì mắc đái,khá bức xục
Guidelines
Tiktok’s guidelines are a joke. Bots with usernames like “foidraper” apparently are within guidelines and people can publicly post videos degrading and harassing women with absolutely no violations. But god forbid you mention pedophilia in an appropriate context. Facilitating the harassment of your users is disgusting but if you’re gonna let them stop censoring me. double standard😒 0 stars
Please stop this
Please don’t shipping any characters on this app on this TikTok? Makes me uncomfortable and want to make me deleted app and over over and over and over please don’t ship. Any characters the worst part is forsaken. If I see one more time, I’m going to kill myself.
Please fix this
Hi I want to say that I haven’t been able to get on this app because everything time I open it it kicks me off please fix this it has my only picture of my dead grandmother😭
No free speech unless you a liberal
Now they’re going after me when I don’t even post politics how does this violate anything.
“"Has she even paid any bills or rent at all. I can't wrap my head around someone not having a job/steady income to support themselves but yet try to rent an apartment and live in a city on their own. This chick reminds of my SIL she's an "artist" and acts the same way, can't get a real job and do art on the side because she "doesn't want to work for the man" blah blah. Just wants to do art - But my in laws enable her.
Update got a violation for again for saying nothing bad just different of belief and opinion from the liberals and get a violations but some guy is calling people idiots and morons in a video about a girl buying a new car and it gets no violations found. It’s getting as bad as Reddit
You get violations and strikes for posting facts. But yet liberals are allowed to threaten you, make fun of someone who was assassinated or an attempted assassination and no violation found. Heck a known pedo was on the app and wasn’t even violated but you post a fact that proves something wrong and get a violations.
“"Has she even paid any bills or rent at all. I can't wrap my head around someone not having a job/steady income to support themselves but yet try to rent an apartment and live in a city on their own. This chick reminds of my SIL she's an "artist" and acts the same way, can't get a real job and do art on the side because she "doesn't want to work for the man" blah blah. Just wants to do art - But my in laws enable her.
Update got a violation for again for saying nothing bad just different of belief and opinion from the liberals and get a violations but some guy is calling people idiots and morons in a video about a girl buying a new car and it gets no violations found. It’s getting as bad as Reddit
You get violations and strikes for posting facts. But yet liberals are allowed to threaten you, make fun of someone who was assassinated or an attempted assassination and no violation found. Heck a known pedo was on the app and wasn’t even violated but you post a fact that proves something wrong and get a violations.
Jew app
I heard if you look up jewish app on the app store that tiktok shows up
Помочьте
У меня история с огонками не выкладываеться в история
They don’t follow through on protecting creators.
They have all these guidelines and things they don’t tolerate yet they allow them to happen. This app and management needs to be help accountable!
Trash
TikTok updates without consent and also takes all stickers
Won’t let me access playlist
When ever I try to look at a playlist/group of videos someone posted it says I have no internet connection when I do. Very annoying. Comments also won’t load.
I can't get my accounts back cuz I got banned for nothing
1/10
Awful support
If you try reporting objectively offensive comments or posts, no violations are ever found. Nothing is done to stop harassment or straight up bullying on the platform because dogpiling is allowed.
L TikTok🤮
This app doesn't deserve a rating higher than 1 star. The moderation is terrible; even on Instagram, you feel much freer and safer.
UniUni
This isn’t about tiktok but rather the tiktok shop. Why the hell would you partner up with a failure of a company that got 1/5 star rating? This shipping company is KNOWN for tossing the packages on the floor (best case scenario) but also them drivers STEALING the packages themselves!!! I’ve got mine saying “out for delivery” at 10:40 am but it’s almost 12 hours now. BEWARE OF UNIUNI!!!
Incorrect LIVE violation and reduced reach
My LIVE was removed for “Hate Speech and Hateful Behavior” after I made a self-referential comment about my own height. The comment was not directed at anyone or any protected group, and I did not intend to harass or discriminate against anyone. My appeal was denied despite the context.
Since these moderation actions, I’ve also noticed a significant decrease in the reach of my videos and LIVEs compared to what I was previously experiencing. I don’t know whether these issues are related, but I would appreciate more transparency about my account status and how moderation decisions affect content distribution. I hope TikTok can improve its review process so context is considered when enforcing policies.
Since these moderation actions, I’ve also noticed a significant decrease in the reach of my videos and LIVEs compared to what I was previously experiencing. I don’t know whether these issues are related, but I would appreciate more transparency about my account status and how moderation decisions affect content distribution. I hope TikTok can improve its review process so context is considered when enforcing policies.
Every time I want to enter the app gets me out and it doesn't open
Every time I want to enter the app gets me out and it doesn't open
TikTok Kept Crashing after this new Update
The App Kept Crashing since i updated the app, What The Heck TikTok
Scam / fraud
This app is a scam and designed to keep you on and addicted at all times. They won’t let you stay off. And you have to buy your followers. They limit new content creators so you’re forced to spend money to grow. Can’t do it organically if you’re not a celebrity. It’s a scam and it dangerous to kids.
Edit: since posting this my views have vanished. Like I said, it’s a Chinese scam.
Edit: since posting this my views have vanished. Like I said, it’s a Chinese scam.
Support
I have been trying to resolve an issue with my TikTok account after it was suspended, but I have never received a response. I was informed that if the issue was not resolved within 30 days, I would permanently lose my account. If that happens, it will be because I was never given the opportunity to resolve the problem due to the lack of support.
I am simply asking for assistance and clear guidance on what I need to do to recover my account.
Thank you.
I am simply asking for assistance and clear guidance on what I need to do to recover my account.
Thank you.
Age
Tiktok as removed my messages but I'm trying to verify my age but won't let me
No sirve
Para subir videos el algoritmo por cualquier cosa te vota el video
Reported me for a wrong reason
So basically I was on the app and this person added me and they gave me a bad attitude and we started arguing then they reported me for “Eating disorders” even tho there was NOTHING abt eating disorders..
(@Dvnconic is my user)
(@Dvnconic is my user)
Arbitrary Policies
Creators are not treated as equals to other creators, based on race, gender, age, ethnicity, religious affiliation, and a number of other factors. Apple should remove from the App Store.
Racist app!!!!
Crazy how this app isn’t even attempting to hide how racist you all are anymore. Why do my comments using Black artists in pics/stickers keep getting flagged as violating community guidelines?!?! I have all the proof too. I’m not using inappropriate language. My account is being targeted. This app is a joke 😒
Tik tok #1 hater
Not letting me make another acc and also getting band for no reason a lot
Banned
TikTok confuses me so much I love the app but all three of my accounts got banned for no reason so if I go and try to make a new account I cannot and it’s irritating
playlist broken
have not been able to view creators saved playlist in a month . even with the newest update it still says no internet connection . online app support seems to be no help thus far
Bug needs to be fixed
The ok is good I guess but I would get banned from my account multiple times for no reason at all and it’s gotten into a point that I’m temporarily banned for reasons that aren’t even my fault and just reporting people who deserve to get banned but instead I get banned for doing nothing but just defending myself now that I’m temporarily banned, I can’t make another account
Terrible
Tiktok will ban any account without any warning nor strikes and will refuse to give your account back even if you can appeal. My account was banned because i was “underage” even though i had an ID and im over 18. Terrible app!
My TikTok crashes all the time even after reporting to TikTok through safari
Hi, I’ve been experiencing a persistent issue with TikTok on my iPhone 7. The app crashes after showing the logo, even after multiple reports. Other apps work fine, and my friend with the same device doesn’t have this problem. Please help me resolve this as soon as possible. Thank you.
Not working
Ok I’m not sure if my phone is the problem or if it’s the app but I am not able to make an account, or log into an account. It says “unable to authorize “ no matter what i do.
объективно - плохое приложение. В особенности огорчает работа модерации
Хочу поделиться 7 летним опытом пользования данного приложения. Раньше выкладывать контент на данную площадку было более-менее адекватно, сейчас же видео блокируют абсолютно за всё, в модерации сидят какие-то необразованные люди, которые банят видео, комментарии, обуславливая это описанием, которое вовсе отсутствует, или же приписывают наличие водяных знаков или QR-кодов на видео, которые также отсутствуют, апелляции с этим не справляются. Разумеется признать свои ошибки сложнее, чем пересмотреть заявку по видео. В общем надеюсь что в скором времени у кого-нибудь появится нормальная платформа для того, чтобы выкладывать видео, с адекватной командой модераторов.
Данная проблема коснулась меня, и некоторых моих знакомых, кто тоже выкладывает видео. Не описать насколько я в последнее время огорчена данным приложением и недовольна его работой, в особенности модерацией.
То есть буквально видео с голыми женщинами, кадрами из фильмов для взрослых, какими-то скримерами и страшными фильмами, или просто правдоподобными страшными образами - такие видео не блокируют, а вовсе продвигают в топ. А обычное видео где ты что-то рассказываешь без нецензурной лексики, или где ты снимаешь себя в зеркале полностью одетого, или танцуешь обычный танец - такие видео разумеется блокируют и удаляют аккаунт, либо же аккаунт попадает в теневой бан.
В общем данное приложение не рекомендую, если вы собираетесь снимать контент. Уж лучше вести блог в Reels или YouTube shorts
Данная проблема коснулась меня, и некоторых моих знакомых, кто тоже выкладывает видео. Не описать насколько я в последнее время огорчена данным приложением и недовольна его работой, в особенности модерацией.
То есть буквально видео с голыми женщинами, кадрами из фильмов для взрослых, какими-то скримерами и страшными фильмами, или просто правдоподобными страшными образами - такие видео не блокируют, а вовсе продвигают в топ. А обычное видео где ты что-то рассказываешь без нецензурной лексики, или где ты снимаешь себя в зеркале полностью одетого, или танцуешь обычный танец - такие видео разумеется блокируют и удаляют аккаунт, либо же аккаунт попадает в теневой бан.
В общем данное приложение не рекомендую, если вы собираетесь снимать контент. Уж лучше вести блог в Reels или YouTube shorts
i hate this stupid dumb ahh app
ITS HORRIBLE I DID NOTHING AND I GOT MY CHATS TAKEN AWAY AND I GOT MY ACCOUNTS SOMEHOW BANNED??? LIKE BEFR TIKTOK DO BETTER . (yes im really mad if you cant tell..) (please fix my chats tiktok..)
Terrible wait time
I’ve been waiting for several minutes and I still haven’t gotten a response. My account was hacked, and I need to confirm an appeal with an id. I’m 16 and I just started the second part of drivers ed, so I don’t have an id.
Tiktok
After the latest update, TikTok is not working on my iPhone 7 Plus (iOS 15.8.8). The app opens for a few seconds, shows the logo, then crashes immediately. It seems the new version is not compatible with older devices anymore. I use this app for my small business, so this issue is very difficult for me. Please consider improving support for older iOS devices or providing a stable version for users like me. Thank you.
App won’t load
For over a week now this app has decided to no longer function. I have deleted and reinstalled, and I have cleared cache, etc. even reset my iPad and tried from scratch. This app no longer functions. I am not alone in this as I see others sharing the same issue. I now don’t have access to saved videos/ recipes, etc and I am truly livid. The web browser version is garbage and functions with huge limitations. Please repair this app to the version it was months ago, so people can actually enjoy it.
Always age restricting
I’m 16 and I keep vetted age restricted and I can never get my accounts back after
Reporte
Tik tok no aplica los reportes y penalizan a los perfiles por reportes falsos
Warning
Don’t fall for the discount things it just a scam so don’t even bother trying ,at the end it will just ask u for what type of credit card are u paying with. So don’t bother trying. I don’t know why they do it but it’s just a scam.
I liked it but now…
Ok I loved this app until it deleted my account out of nowhere and I can’t get it back😡😡😡😡
🤦♀️🤦♀️🤦♀️🤦♀️
I got banned, and I logged in again and got a temu fake version of TikTok
banned my account
banned my account for nothing
Tiktok 😐
i do not recommend using this app, they will literally restrict your live for a simple thing. they suspended me from going live for having a dark screen? even after i appealed my age i gave them all the info they needed but no, now i can’t go live anymore send gift none of that like. this app is way too strict.
Internet problems
There are problems with the Internet within the application when searching or browsing sometimes, please solve the problem as soon as possible, it is more than limited
Very disappointing
You guys claim to care about the safety of others. But whenever I see a live, I’ll report some that talk about wanting others to “off” themselves, or the way there’s so many roblox “streamers” asking questions like “is 15 and 22 okay” like really?
glitching
it wont let me open the app and i have tried re download it and restart my device and it still doesn't work fix this please
Sentiment summary
93%
Positive (4-5★)
1%
Neutral (3★)
6%
Negative (1-2★)