Review Insights · App Store
TOKTOQ
bemyfriends · 153 ratings · ★ 2.6
2.6
★★★★★
153 ratings
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Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"translation"
21 negative reviews mention this · 44% of all complaints
★★★★★ "Extremely disappointing. This app is sooo disappointing for international fans. I’ve read reviews for it from 2 years ago complaining that there’s no translation feature. 2 years! There is still no translation feature & the app has had many improvement updates sinc…" - Heather8586
2
"international"
20 negative reviews mention this · 42% of all complaints
★★★★★ "Extremely disappointing. This app is sooo disappointing for international fans. I’ve read reviews for it from 2 years ago complaining that there’s no translation feature. 2 years! There is still no translation feature & the app has had many improvement updates sinc…" - Heather8586
3
"fans"
18 negative reviews mention this · 38% of all complaints
★★★★★ "Extremely disappointing. This app is sooo disappointing for international fans. I’ve read reviews for it from 2 years ago complaining that there’s no translation feature. 2 years! There is still no translation feature & the app has had many improvement updates sinc…" - Heather8586
4
"live"
17 negative reviews mention this · 35% of all complaints
★★★★★ "Needs Translation. Unless you’re Korean, the POP Live feature is useless as it does not include live translation like Weverse. Also, it would be helpful if the announcements were translated to the user’s language." - bashful_143
5
"ateez"
15 negative reviews mention this · 31% of all complaints
★★★★★ "Extremely disappointing. This app is sooo disappointing for international fans. I’ve read reviews for it from 2 years ago complaining that there’s no translation feature. 2 years! There is still no translation feature & the app has had many improvement updates sinc…" - Heather8586
6
"feature"
12 negative reviews mention this · 25% of all complaints
★★★★★ "Extremely disappointing. This app is sooo disappointing for international fans. I’ve read reviews for it from 2 years ago complaining that there’s no translation feature. 2 years! There is still no translation feature & the app has had many improvement updates sinc…" - Heather8586
7
"translate"
12 negative reviews mention this · 25% of all complaints
★★★★★ "Needs Translation. Unless you’re Korean, the POP Live feature is useless as it does not include live translation like Weverse. Also, it would be helpful if the announcements were translated to the user’s language." - bashful_143
8
"lives"
12 negative reviews mention this · 25% of all complaints
★★★★★ "Pop live. Please add an auto-translate features for international Atiny. 🙏🙏🙏 We would love to have know what Ateez are saying so we can join the conversations too. Also add a split screen feature so that other members can join each other’s pop liv…" - meda17
9
"international fans"
11 negative reviews mention this · 23% of all complaints
★★★★★ "Extremely disappointing. This app is sooo disappointing for international fans. I’ve read reviews for it from 2 years ago complaining that there’s no translation feature. 2 years! There is still no translation feature & the app has had many improvement updates sinc…" - Heather8586
10
"translations"
11 negative reviews mention this · 23% of all complaints
★★★★★ "Needs translations. Overall it’s fine, but most social media apps have translation for posts and I’d like to see that here. It’s annoying to have to copy/paste it every time I want to read it. Life translation would be amazing too. But one step at a time I g…" - Me123456789sm
11
"membership"
11 negative reviews mention this · 23% of all complaints
★★★★★ "Love the app but it doesn’t work well. I tried to buy the membership but when I tried to pay it made me go to settings and put in my password and after I did it I went back to the app and it says the sever doesn’t work no more and I keep trying again but the same thing keeps hap…" - Kamiyaaa126
12
"paywall"
11 negative reviews mention this · 23% of all complaints
★★★★★ "lacking in many aspects. it’s gotten slightly better since the first time i downloaded it but its very clear the company does not care about making things accessible for fans that aren’t korean. the lack of translations in any language, the fact that lives aren’t s…" - hELLO???FRESH??
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Extremely disappointing
This app is sooo disappointing for international fans. I’ve read reviews for it from 2 years ago complaining that there’s no translation feature. 2 years! There is still no translation feature & the app has had many improvement updates since then. Why hasn’t this been addressed by now? Ateez is a pretty successful group & has a lot of international fans. Those fans deserve Ateez content too
Love the app but it doesn’t work well
I tried to buy the membership but when I tried to pay it made me go to settings and put in my password and after I did it I went back to the app and it says the sever doesn’t work no more and I keep trying again but the same thing keeps happening.
notifs constantly turn off
i miss my man posting and going live bc notifs decide to turn off randomly smh 😓
Translation
This app is useless for international fans who cannot translate to their native languages in order to communicate with ateez. Why isn’t their a translation option? I will not purchase this apps membership unless changes are done. Also the membership price is too expensive.
Unusable
Very unusable app because of how many separate purchases there are. Very inaccessible? Every single thing is behind a paywall so the free context left over is very lackluster and not enjoyable. It is too expensive to justify. If everything was one price or the prices were lower, this app would be much more enjoyable and usable.
bug issues and payments
charging for monthly subscription on top of the membership subscription that clearly stated we will have certain benefits on an app that has so many bug issues and problems is not okay.
Translation
Translations are added but it’s not as accurate nor does it generate properly for example during the lives the translation generator doesn’t work for me at all and the live chats aren’t as accurate either
I know it’s new but they have too many fans for this mess
Look I know this ain’t weverse. But the quality of the live stream is horrible and the streams are deleted without ever uploading subtitles. I’m not Korean but I love watching live in the moment without subtitles, but I like to go back and watch with subtitles so I can go back and match the moments to what was said. I think the most important thing is video quality and subtitles released in a timely matter. I love Ateez so much and I want the best for them but this app ain’t it.
Needs to be more inclusive
Make livestreams free, ateez are all about keeping atiny happy and involved but you guys are doing the complete opposite. Like is KQ in debt again? Is is everything they do involve money these days?
everything is behind a paywall.
the greed is really starting to show.
An app for ktiny
-No translations?
-PAY FOR LIVES?? I can understand if maybe for “special lives” but regular lives that people with no money can never see? There’s a disconnect from Ateez and international fans now and it’s not the first time. How are they supposed to become more popular amongst other fans if you just shut everyone out?
-then charging $12 just for people to get more money taken from them? Ur sick KQ..
-PAY FOR LIVES?? I can understand if maybe for “special lives” but regular lives that people with no money can never see? There’s a disconnect from Ateez and international fans now and it’s not the first time. How are they supposed to become more popular amongst other fans if you just shut everyone out?
-then charging $12 just for people to get more money taken from them? Ur sick KQ..
Paywall. Zero Translations. Lack of Transparency
I find it so sad that there is a pay wall for people to see their favorite idols live… And the most frustrating thing is the fact that once you go in the live, there are no translation features for text chat. Across the app, there are no translation features, but why would you put a pay wall on some thing when people can’t even understand everything knowing that specifically the majority of ATEEZ fans are international.
Also, can we please mention the fact that multiple ATINY got $100-$1000 plus stolen from them when transferring the information? I also noticed that the terms of service on b.stage is the same for TokToq and I am completely not sure if my data is the same that I shared with b.stage knowing that my account was hacked.
After my friends rent money getting stolen and the fact that I had to replace my card (knowing that I can’t get my medication, pay my bills on time, etc., until I get my new debit card from this data breach), I will never be trusting any Korean company ever again with my information. I don’t like to loop everyone together, but this was way too traumatic.
Also, the fact that there was a little to no transparency from b.stage/TOKTOQ ABOUT ANY QUESTIONS FANS HAD ABOUT THE DATA TRANSFER, THAT SHOULD SAY EVERYTHING. THEY DIDN’T ANSWER ANY QUESTIONS, AND ONLY KQ ENT MADE A SORRY STATEMENT THAT ADDRESSED ABSOLUTELY NOTHING.
Also, can we please mention the fact that multiple ATINY got $100-$1000 plus stolen from them when transferring the information? I also noticed that the terms of service on b.stage is the same for TokToq and I am completely not sure if my data is the same that I shared with b.stage knowing that my account was hacked.
After my friends rent money getting stolen and the fact that I had to replace my card (knowing that I can’t get my medication, pay my bills on time, etc., until I get my new debit card from this data breach), I will never be trusting any Korean company ever again with my information. I don’t like to loop everyone together, but this was way too traumatic.
Also, the fact that there was a little to no transparency from b.stage/TOKTOQ ABOUT ANY QUESTIONS FANS HAD ABOUT THE DATA TRANSFER, THAT SHOULD SAY EVERYTHING. THEY DIDN’T ANSWER ANY QUESTIONS, AND ONLY KQ ENT MADE A SORRY STATEMENT THAT ADDRESSED ABSOLUTELY NOTHING.
쓰레기
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literally no way to translate
I get that adding a translation button might take some time, but the fact that we can't even highlight any of the text the members post to copy/paste into a translator on our own is downright absurd.
So many problems
It is truly astonishing to me that the app makes you pay for every single little thing, including lives? It is genuinely outlandish. On top of all that, there is no translation either and that is also EXTREMELY confusing since there are so many international atiny. This is an exceptionally disappointing app.
No translation :(
Thank you for making this platform! I’m excited :) The POP feature is cool, but it is not possible to translate the messages :( Please add a translation feature or allow copying/highlighting of the text so we can translate!! Thank you!
Bad
There are no translations despite ATEEZ having a large international fandom. You have to pay to access anything
Please add a translation feature!
Would really love a translation feature for the live private messaging!
Not User Friendly
I love ateez so much and i was so excited for an app where i could finally have pms but this app has been below expectations… firstly there is no translate options and you can’t even copy text to put it into a translator yourself. second a lot of the content is behind a paywall which is not standard to the industry at all. 3rd the pm isn’t even pm more like a live stream chatbox? I really hope they make improvements to this app so atinys can have a better experience with ateez!
Many Issues for a “Global” App
It pains me to write this but I hope things can change.
The “Pop” functionality for both artists and fans is painful to use. The chat moves too fast and unlike other artist to fan subscription services, fans cannot message if the artist isn’t online. Also unlike other artist to fan subscription messaging services, there is no rate limit. Meaning trolls are free to spam and flood the chat.
This doesn’t even touch in the lack of translation option which, again, is provided by other subscription messaging apps.
I would be more likely to recommend purchasing a subscription in the future if these fixes were implemented. As it stands, once the free month is up I likely will let my subscription lapse.
The “Pop” functionality for both artists and fans is painful to use. The chat moves too fast and unlike other artist to fan subscription services, fans cannot message if the artist isn’t online. Also unlike other artist to fan subscription messaging services, there is no rate limit. Meaning trolls are free to spam and flood the chat.
This doesn’t even touch in the lack of translation option which, again, is provided by other subscription messaging apps.
I would be more likely to recommend purchasing a subscription in the future if these fixes were implemented. As it stands, once the free month is up I likely will let my subscription lapse.
For the privileged few
This app is pay for play for a group that needs all the support their international fanbase can give since their native speaking fanbase is nearly non-existent. Yet, you must pay for content that other groups joyfully give freely and if you do pay, you won’t feel a connection to the group since there’s no translation feature. Only a company who’s short sighted, unrealistic and unnecessarily greedy would create a platform that alienates the very lifeblood and revenue stream of its artist. This is one of the most counterproductive platforms I’ve see any company put out and is unimaginably stupid for it concept. You are biting the hand that feeds you KQ, turn back before it’s too late.
changes
respectfully this app needs changes. for example when the members go live, everyone has to see it because it is a basic interaction between artists and fans, hiding lives behind a membership/paywall and leaves so many precious memories gone especially when you can’t screen record it and the replay is gone in 48 hours. ateez has a lot of international fans, so a transition feature would be so nice so we could know what they are saying.
Everything is behind a paywall
KQent, shame on you for being so greedy and forcing lives, the most basic form of communication an artist can have with fans, be paid content. Having everything be behind a paywall is going to be your company's downfall
this needs more accessibility.
there are no ways to quickly translate messages in the app, not even through copy and paste, which severely limits international fans’ ability to comfortably interact with the artists.
livestreams have also become a paid feature, which i don’t believe is a good idea. every other K-POP group has free livestreams. they are a basic tool for interacting with fans and it is not smart to put that behind a paywall.
fans have also stated that they do not enjoy the live chat being visible while the artist is chatting. it is less intimate, and the screen is too large and distracts from what the artist is typing.
please fix this.
livestreams have also become a paid feature, which i don’t believe is a good idea. every other K-POP group has free livestreams. they are a basic tool for interacting with fans and it is not smart to put that behind a paywall.
fans have also stated that they do not enjoy the live chat being visible while the artist is chatting. it is less intimate, and the screen is too large and distracts from what the artist is typing.
please fix this.
a bummer :(
pretty much everything is locked behind a paywall, even livestreams which used to be free on youtube and are the bare minimum for most kpop groups to communicate with fans. there’s no translate button and you can’t even highlight to translate in the instant messaging, which is a huge problem for a very diverse and international fanbase.
Useless
I purchased my renewal of ATEEZ ATINY membership and was super excited for the live chat function as it said in the description accessible for members I paid for the membership I would like to use this feature but it’s going to be a monthly subscription change it and make it functioning for everybody who has membership accessibility as it was originally intended
kq do better
everything is behind a paywall and while this is normal for private messages having it for livestreams too greatly turned me away from the app. there is also no translate feature on the app and in private messages this is even worse as you can’t highlight the text for a google translate them either. if these things do not change i will not be renewing my membership or paying for the pop chats as it serves me no purpose to have either as an international fan. i would give this zero stars if i could.
Do not download. Deserves less than one star.
This app is very inaccessible to international fans, and to fans in general. In order to get the most basic of interactions, you have to pay. You have to pay for everything. Lives, chats, pictures, and they don’t have a translation option for anything. The lives also expire, so even if you pay for it, you’ll eventually lose access. This app is a money hungry way to bar fans from interacting with their idols unless they pay money every time they turn around. Other companies allow their artists fans to have access to photos and lives for free, but we are not given this privilege on TOKTOQ. This is a horrible move on the companies part. No new fans will be able to join in and view any content, and even existing fans won’t either. Lives are a big way fans connect with the idols, and this app puts a wall between that connection. This app is only for Korean fans, and it’s pretty obvious that KQ believes the Korean fanbase is the only one that matters. KQ do better. Your international fanbase is the one keeping that company, and those groups afloat.
Money Hungry Company....
Firstly, I'd like to say that I'm very happy that Ateez now has a way of communicating with Atiny. My issue is that KQ has completely disregarded International Atiny (a large part of their fanbase) by not adding a translation option for the chat. We pay money to what? See messages in a different language and see the chatroom as well?? It's so stupid. In no way am I expecting them to speak in English, all I want is a google translate button that allows me to understand what they're saying. On top of that, why are lives locked behind a paywall? KQ, are you that desperate for money??? All in all, as an international atiny now I know that KQ does not give a crap about us and is using us as a cash cow. I have uninstalled and deleted the app since I can get translations elsewhere. KQ ignoring I-Tiny time and time again is getting on my nerves and I'm considering leaving the fanbase and just listening to the music. This is my last straw with this company.
Needs translations
Overall it’s fine, but most social media apps have translation for posts and I’d like to see that here. It’s annoying to have to copy/paste it every time I want to read it.
Life translation would be amazing too. But one step at a time I guess.
Life translation would be amazing too. But one step at a time I guess.
Needs Translation
Unless you’re Korean, the POP
Live feature is useless as it does not include live translation like Weverse. Also, it would be helpful if the announcements were translated to the user’s language.
Live feature is useless as it does not include live translation like Weverse. Also, it would be helpful if the announcements were translated to the user’s language.
Pop live
Please add an auto-translate features for international Atiny. 🙏🙏🙏 We would love to have know what Ateez are saying so we can join the conversations too. Also add a split screen feature so that other members can join each other’s pop lives.
lacking in many aspects
it’s gotten slightly better since the first time i downloaded it but its very clear the company does not care about making things accessible for fans that aren’t korean. the lack of translations in any language, the fact that lives aren’t saved to watch later if we’ve missed them in real time. it’s obvious that they’re catering to only one part of an ever growing fandom. putting things like lives behind a paywall and making us pay for untranslated content AND we’re paying to miss lives if we don’t live in the same time zone as the boys whenever they are when they’re able to go live… either kp needs to step up their p*ssy UP or make lives free so we aren’t wasting our time and more importantly, our money.
$$$$
I appreciate this app allowing me to view my favorite artists, but I don’t like that I need to pay for lives. So silly. Weverse allows us to view artists’ lives without paying extra. What is the purpose if paying a membership fee!
subscription for what??
paying for a membership and then paying to see live videos and messages for an additional fee PER MEMBER when the app doesn't even send notifs (yes i've checked in-app and in settings to see if notifs are on) so i miss everything that i am literally paying for.
it’s a bit sad
notifications don’t work for me. b.stage notifications used to work perfectly fine for me & i was notified when the members were online. but now i have no clue when they chat or come by except through the email option which usually only notifies of popchat. which is a bit useless for us non-members. with all these new inclusions of popchat and poplives, for those of us who are non-members, we are getting pretty much nothing. personally i can’t help but feel left out.
Needs Improvement
I’m glad this app exists, but it needs a lot of improvements. The live chat feature gives waaay too much real estate to fan comments when all we want to see is the artist chat. Live comments from fans should either only be visible to the artist, like the old Universe private messaging feature, or should always be collapsible.
The live pop video also does not always work. Sometimes the artist will switch to a live video, but the stream is frozen/silent/etc. The videos also go away after a few days, which honestly makes me really sad. Fans can’t always watch a replay right away, so we’re missing out on content. That’s super disheartening, especially since this is a paid service.
Also, there is no translation, so the live chat is super limited for any fans who do not speak Korean.
The live pop video also does not always work. Sometimes the artist will switch to a live video, but the stream is frozen/silent/etc. The videos also go away after a few days, which honestly makes me really sad. Fans can’t always watch a replay right away, so we’re missing out on content. That’s super disheartening, especially since this is a paid service.
Also, there is no translation, so the live chat is super limited for any fans who do not speak Korean.
Poor Notifications
The app itself is decent if you are a member. The notifications are not good. Notifications used to come through and popup on my phone screen like a text would but now they just get sent by email. Email notifications are slower so by the time you get it the love chat or video is over…the push notifications to the phone and Lock Screen need to be brought back.
Issues
I had many issues with the app. At first I had B.Stage which I had the membership for. When I switched to Toktoq, it cancelled my membership and made me pay again. To me, another $12 isn’t much even though I’m a college student. I have enough saved to spend an extra $12, but that’s not where the major problem occurred. When I tried getting the Membership again, it said error a total of 9 times before it went through, and by the 10th time when it did go through, it ended up being past the period of the POP free subscription. Are you kidding me? I tried paying for the membership over the course of 3 days and it had NOTHING to do with my card, it was the app itself. And by the third day the POP free period was over and now I have to pay extra for each members subscriptions. None of this was my fault and it’s extremely frustrating that they’re making me pay more. Super money hungry.
Add translations
Honestly this whole app feels like a scam with a the random payments. I know myself and many other international fans feel quite isolated especially with the lack of any translation features. Kq please do better especially since your groups have a large international fan base 😕
this app is okay!
it’s exactly like bstage which isn’t bad at all. we still get to message ateez, do live chats with them, see lives of them, buy things from here, and speak to them. although, i really hope things such as translate and free lives will be added. international fans cannot really speak to ateez as much without knowing the context of what they’re talking about! so please add features that will benefit EVERY atiny and not just some!!! 감사합니다!
international fans
would love to see a translation option for international fans
Translations Please
The app works fine and it is a great way to engage and stay updated with the artists. But for international fans there needs to be improving in the way we can translate the artists comments.
Could be better
It’s a very nice way to interact with the idols. But unless you have the membership, you can’t participate in live chatting or some of their lives. Even with chatting, there isn’t a translation feature so it’s going to be difficult for International fans.
Translation
Please consider adding a real-time translator for private messages, so that audiences can better understand artists while they’re talking/to be more inclusive. Similar to bubble, universe, etc.
Add translations.
Its a really great app to connect with ateez but having no translation at all and having to go back and forth through another app to translate what they are saying is annoying. Please add translation in the app, this will really make it more enjoyable.
Issues
It’s a great app just like B.stage, But the fact that International Atinys cant even get a simple translation button to understand the members is bizarre. Wanting to watch a live stream on ToKToQ You Have to have a membership. And if you do have a membership, You can’t record, The chat takes up way too much space, and the app sometimes lags. Its unfair to some of us Atinys who can’t pay to even watch live streams on the app that’s dedicated to Atinys who want to communicate with ateez to begin with. So please fix this issue, Its very unfair and also unfair to atinys who have payed but cant even get simple translation nor record live streams. Thank you
Translations needed
This app would be so much more improved if we had translations for the pop chat. We can’t even highlight and use translator making it very hard for I-atiny.
Sentiment summary
33%
Positive (4-5★)
12%
Neutral (3★)
56%
Negative (1-2★)