Review Insights · App Store
Tokyo Disney Resort App
Oriental Land Co., Ltd. · 490 ratings · ★ 2.3
2.3
★★★★★
490 ratings
🎯 Build a better version
Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"disney"
18 negative reviews mention this · 36% of all complaints
★★★★★ "Terrible user experience. The app was constantly glitching and slow. It’s incredibly frustrating to use a credit card, which is required to do almost anything within the app. A foreign credit card will work one time, and then later requiring an SMS verification the…" - Kappakari
2
"load"
11 negative reviews mention this · 22% of all complaints
★★★★★ "Booo. Actually the worst app ever I couldn’t even buy my ticket because it was stuck loading for an hour 🙂" - princessmiiii
3
"park"
11 negative reviews mention this · 22% of all complaints
★★★★★ "Not good. Probably one of the worst apps I've ever used. The map doesn't even stay oriented the same direction it randomly spins. None of the rides are labeled. It's worthless. Makes for a frustrating day at a big park." - fwmike
4
"slow"
10 negative reviews mention this · 20% of all complaints
★★★★★ "Terrible user experience. The app was constantly glitching and slow. It’s incredibly frustrating to use a credit card, which is required to do almost anything within the app. A foreign credit card will work one time, and then later requiring an SMS verification the…" - Kappakari
5
"times"
9 negative reviews mention this · 18% of all complaints
★★★★★ "Randomly stopped working. App worked fine for a few hours, then continued to error/time out to the point that it was nonfunctional to use for anything - map, wait times, mobile ordering. I had full cellular signal, I tried resetting my device, tried uninstalling and…" - FriendsofPiglet
6
"hard"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Fix this terrible app. Me and my friends spent hours of our time in Disney trying to manage and figure out this confusing app. There was multiple instances were we would entering card information and be ready to check out and had to redo it because the slot was t…" - Cammiemc
7
"terrible"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible user experience. The app was constantly glitching and slow. It’s incredibly frustrating to use a credit card, which is required to do almost anything within the app. A foreign credit card will work one time, and then later requiring an SMS verification the…" - Kappakari
8
"experience"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible user experience. The app was constantly glitching and slow. It’s incredibly frustrating to use a credit card, which is required to do almost anything within the app. A foreign credit card will work one time, and then later requiring an SMS verification the…" - Kappakari
9
"anything"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible user experience. The app was constantly glitching and slow. It’s incredibly frustrating to use a credit card, which is required to do almost anything within the app. A foreign credit card will work one time, and then later requiring an SMS verification the…" - Kappakari
10
"user"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Terrible user experience. The app was constantly glitching and slow. It’s incredibly frustrating to use a credit card, which is required to do almost anything within the app. A foreign credit card will work one time, and then later requiring an SMS verification the…" - Kappakari
11
"frustrating"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Terrible user experience. The app was constantly glitching and slow. It’s incredibly frustrating to use a credit card, which is required to do almost anything within the app. A foreign credit card will work one time, and then later requiring an SMS verification the…" - Kappakari
12
"ticket"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Booo. Actually the worst app ever I couldn’t even buy my ticket because it was stuck loading for an hour 🙂" - princessmiiii
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible user experience
The app was constantly glitching and slow. It’s incredibly frustrating to use a credit card, which is required to do almost anything within the app. A foreign credit card will work one time, and then later requiring an SMS verification the next. We can’t receive SMS verification, and there’s no option for any alternative, like an email. When almost every ride requires Disney Premier access pass, but I can’t actually login and pay for them, it really diminishes the entire experience. And I can’t create and verify a card ahead of time. Super disappointed with using this app.
Booo
Actually the worst app ever I couldn’t even buy my ticket because it was stuck loading for an hour 🙂
Randomly stopped working
App worked fine for a few hours, then continued to error/time out to the point that it was nonfunctional to use for anything - map, wait times, mobile ordering. I had full cellular signal, I tried resetting my device, tried uninstalling and reinstalling the app. Definitely not a highlight of the Disney visit.
Fix this terrible app
Me and my friends spent hours of our time in Disney trying to manage and figure out this confusing app. There was multiple instances were we would entering card information and be ready to check out and had to redo it because the slot was taken. There was MUTIPLE times were the app wouldn’t even load past the home screen leaving more time spent trying to figure out this app than actually walking around Disney. Worst app for ANY Disney app and I regret spending my own hard earned dollar supporting this non functioning app. I wish I could give this app negative starts honestly worst use of my phone battery ever.
FIX THIS APP
it is genuinely slowest, hardest to use, most frustrating app in the entire world. it is literally taking away from our disney experience. if i could give it zero stars believe me i would.
垃圾app
只有英文日文
地图莫名其妙自己乱转
搞一堆花里胡哨的图案 怎么走都不知道
地图莫名其妙自己乱转
搞一堆花里胡哨的图案 怎么走都不知道
Terrible app
Map is impossible to navigate and takes forever to load. Can’t even buy tickets in a timely fashion with this app. Waste of time to try to use this.
Not good
Probably one of the worst apps I've ever used. The map doesn't even stay oriented the same direction it randomly spins. None of the rides are labeled. It's worthless. Makes for a frustrating day at a big park.
Can’t search the map
Unintuitive
Bad Functionality
Nice to be able to see where you are in the park and ride times. The app has to reload every time it opens. You can’t search a ride to see where it is. That is really a pain. The overall functionality is just very poor.
Horrible App
Horrible user experience and interface.. I am stunned that Disney allowed an app interface this bad to be approved.. Fire your Product Owner and Designer..
Absolute trash
Expected this app to be professional. It continually drops your ticket after scanning the QR code. Couldn’t do anything with it. Went to buy a premier pass and it wanted me to rescan my QR code. Couldn’t book or schedule shi…Disney should pull their license for this alone!
App isn’t useable
I downloaded this to prep for a trip and the app isn’t even use able. If you select one park you have to close out of the app and reopen to go look at the other park. Once you do select a park the map starts flipping around like crazy, you can’t control it, can’t stop it, can’t select anything. It makes me not even want to go to the park if this is how they run things.
Barely usable
Why QR codes are so small? They’re extremely hard to read. Why I have to scan my own ticket to buy premier access?? Map gets rotated on its own.
Slow, hard to use
Map is hard to navigate- it automatically spins when you zoom in so the spot is lost. The app routinely freezes leading me to flee quit. Disney is obviously always crowded which means cell data is slow. Pretty much forcing your customers to use the app but not providing WiFi sucks.
Slow, drains battery
The app is very slow to load content. Anytime you want realtime data or try reserve something, it has to reload. I feel like it drains my battery easily. Given most will use this at the park they should make it so that it uses the least amount of battery as possible.
NOT USER FRIENDLY
The app is set up in a way to make you spend more time on your phone looking and clicking through to only to find options hidden/in areas that do not make sense. Multiple steps must be taken to access everything. Unable to load credit card prior to having a ticket scanned in, and ticket must be for the day. Mobile orders/reservation times go insanely fast at the park due to the limited amount of foods available at the park. Terrible experience.
Garbage
Absolutely horrible app. Takes forever for anything to load and on the second day we couldn’t purchase ANYTHING on the app. It kept erring out. Which is extremely problematic in Tokyo DisneySea because you *have* to mobile order food- a lot of places won’t even let you walk in without a mobile order.
Buggy & Slow
Constantly throwing errors, endless load times and syncing whether it’s on initial load, into map, menus, DPAs, etc, etc. i don’t know who the developer is but this has vast room for improvement. I work in Product so would be happy to provide more specific feedback if requested.
Unprofessional service
It is aboustly stupid how it is one at a time of booking a ride they need to fix this system and how waiting is the most stupid thing ever
Worst app for any Disney Park
It’s slow. Confusing to navigate. Having the home buttons and panel slide up on modern iPhones results in closing the app far too often. Booking attractions and dining reservations errors out far too often. For a resort with such excellence in show and innovation, this is simply embarrassing.
Actually the worst
Makes everything more difficult with dining, even then had issues! What happened to jus sitting down ordering and eating
The most terrible app
You guys make so much money and only can make this horrible app what a shame
Slow
It was slow and kept switching to Disney world and Disney sea
For a Disney Product, this is embarrassing
Outside of using it for fast passes and seeing the wait time for lines, this app is abysmal. It constantly does a 180 turn while trying to view the park you’re in and there’s no search function for rides/food stands. After we booked our fast passes we only used the app to access the passes for the rides.
They also don’t do military time correctly on the app, 00:53 is not 12:53pm… we understood what they’re trying to say but that’s just another example of how poor this app is
They also don’t do military time correctly on the app, 00:53 is not 12:53pm… we understood what they’re trying to say but that’s just another example of how poor this app is
Accessibility is broken with VoiceOver screen reader
I hope someone at Oriental land company looks into adding voiceover support to the app. It is currently full of unlabeled buttons and a user interface that doesn’t make sense when using VoiceOver. I would highly encourage the oriental land company to go to Apple‘s website and look at the various voiceover accessibility guides they have published for software developers.
Extremely frustrating to use
It's hard to imagine it being worse.
Log in Issues
I can’t even get through the log in screen. After I enter my code, it just stays on the login screen and can’t get in the app. This is useless
Terrible & crashing
The map auto turns when you’re trying to pin point an area to view. The app also constantly resets and you have to choose between Disney sea or Disneyland (takes forever to load after load) I’m surprised Tokyo Disney has such a trash app
Horrible
Paid so much money to come here on a vacation package and did a ton of research beforehand so I knew I had to reserve premier passes and whatnot, but the app consistently crashed and gave me error messages, or just simply would never load the page. Now all the passes are sold out. I’m surprised Disney put out such a horrible app.
Incredibly frustrating user experience…
The amount of hoops I have to jump through just trying to register in the app (which barely functions) is insane. I have had to verify my email over 6 times just for the app to freeze in the middle of the purchasing process. Do you not want money, Disney? I was under the impression you would do anything for money but I guess an app that actually works is where the line is drawn. Also, stop requiring your customers to make accounts and give you their personal information just for the privilege of giving you their money. I will never visit another Disney theme park if this is the barrier to entry.
No way to log in
I have a MyDisney account and it immediately recognizes me but then wants to send me a one time code. When I enter the code, it just goes back to wanting to send me a one time code again. I can never get logged in. This app is broken.
Useless App
Very poorly designed. If you want to submit a negative review, the app does not accept your nickname. Censorship.
App is so clunky and hard to use
Impossible to navigate anywhere, can’t use the search function to filter rides, just overall a horrible experience
Annoying app
Very slow and confusing.
CANT LOG IN!!
code to log in never gets sent to email🤢
Trash - cannot log in
Login system is broken AF.
iOS 26.2 error
App fails to open on the iOS 26.2 beta. There is no solution.
Wouldn’t open
iPhone 17 max pro, could never get it open
No app support, while it won’t even start
There is no app support. Trying to start it, getting “URL SessionTask failed with error: The request timed out”. Tried reinstalling, restarting phone etc. Nothing works. Iphone 17 pro max, newest software.
Fosters a 200 minute wait culture due to their bad efficiency. A reflection on society
Not worth it. One of the worst theme parks in the world. Ultimate greed by Disney and the Japan subsidiary. They let in 10x people compared to even LA Disneyland. So you are lining up all day. All the rides quality are like the 10-20 minute wait time rides in LA but the lines in Tokyo are 200 minutes.. no joke. Food is cheaper and passable and that’s all you have time for since every decent ride is 200 minutes. App is just bad and that’s why it’s a 2 star.
Terrible app
This app really needs a redesign. It is so hard to navigate and just plain hard to use. I’ve been to Disneyland and Disney world in the states and used their app which was way more user friendly, so I’m not sure why they can’t just use the same design.
Slow, Frustrating, not Disney Quality
Very hard to use and book things. Needs a desperate redesign. Takes too long to load anything.
Not a happy app
This app is where the happiness goes to die. Fire everyone responsible for it. From the C level all the way down.
And when hiring new team, send them with their families to the park for a day. Experience it first hand what every single visitor has to deal with every single day.
And when hiring new team, send them with their families to the park for a day. Experience it first hand what every single visitor has to deal with every single day.
Worst app Disney has ever made
Call it a skill issue absolutely nothing worked on the app everything about it was confusing won’t allow you to add any card I tried 3 different ones from 3 different banks. It’s better to go in blind than to use this absolute monstrosity of an app. Even the workers themselves couldn’t figure it out.
It’s as bad as they say
Constantly rotating; slow; plus how do you switch between parks after picking one? Hire someone to redesign and rebuild from scratch
Need to take notes from other park apps
There is no reason this app should be as bad as it is. The navigation is useless. Why is the arrow indicting what direction you need to travel so small you can still barely see it when you zoom in as far as you can? Why does the app keep switching between parks? Why can’t you filter by park and then attractions or character meet and greet, or shows
and then see a LIST of things and the wait times? Instead you have to try to navigate on the map which things you might want to see and then zoom to see what the wait times are.
Compared to the apps for the other parks, this one is garbage.
and then see a LIST of things and the wait times? Instead you have to try to navigate on the map which things you might want to see and then zoom to see what the wait times are.
Compared to the apps for the other parks, this one is garbage.
Useful but not fun
The app does show wait times for attractions, and it shows a general map of the parks, but the maps are hard to use, especially when they rotate automatically without you wanting them to. It would be nice if they added the ability to use Apple Pay for ticket purchase. The apps load time is slow, and it always shows an error message telling you that the data is not completely loaded and that you should reload it.
Not to Disney standards
Tokyo DisneySea is an absolutely incredible park. The app is the worst of the three park apps I’ve used by far. It burns through my battery and everything takes forever to load. TDR leadership should try taking someone through the park for a day using the app.
Needs work
I can totally see why this app gets mixed or bad reviews. I just downloaded it and logged into my account to buy tickets. During the ticket buying process it asked me to login 3 different additional times, including changing my password one time inexplicably, all to get to the end and have it “not work please close and try again”.
So yes, this app has issues. It can’t seem to keep you logged in or know if you are. Hopefully it gets better as I retry. Ironically, I even ahead had an account.
So yes, this app has issues. It can’t seem to keep you logged in or know if you are. Hopefully it gets better as I retry. Ironically, I even ahead had an account.
Sentiment summary
29%
Positive (4-5★)
3%
Neutral (3★)
68%
Negative (1-2★)