Review Insights · App Store
ToonMe: AI Cartoon Face Maker
Informe Laboratories, Inc. · 115,360 ratings · ★ 4.7
4.7
★★★★★
115,360 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"trial"
6 negative reviews mention this · 27% of all complaints
★★★★★ "Misleading charge. I was offered a trial, but got charged $7.99. Submitted a refund request, but received only partially what I was charged - around $3. Honestly, I could never use the app, as they don’t provide what I needed: videos. Very frustrating. Shady…" - FadaCarmen
2
"free"
6 negative reviews mention this · 27% of all complaints
★★★★★ "Garbage. Glad I got a free trial because this app does not look anything like the photos. I think it picks totally random photos to give you images of. never saw something so bad." - #%$&^%$#
3
"anything"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Garbage. Glad I got a free trial because this app does not look anything like the photos. I think it picks totally random photos to give you images of. never saw something so bad." - #%$&^%$#
4
"charge"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Misleading charge. I was offered a trial, but got charged $7.99. Submitted a refund request, but received only partially what I was charged - around $3. Honestly, I could never use the app, as they don’t provide what I needed: videos. Very frustrating. Shady…" - FadaCarmen
5
"free trial"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Garbage. Glad I got a free trial because this app does not look anything like the photos. I think it picks totally random photos to give you images of. never saw something so bad." - #%$&^%$#
6
"every"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Trial. I was trying the app to see if it was worth purchasing. Every time I try to upload a photo there were some strange anomaly in the middle of the photo." - Delilah K C
7
"upload"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Trial. I was trying the app to see if it was worth purchasing. Every time I try to upload a photo there were some strange anomaly in the middle of the photo." - Delilah K C
8
"photo"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Garbage. Glad I got a free trial because this app does not look anything like the photos. I think it picks totally random photos to give you images of. never saw something so bad." - #%$&^%$#
9
"doesn"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Unsubscribing not built into the App. I downloaded the app for trial. The app doesn’t let you cancel the subscription within easily. I ended up getting billed despite not really wanting to keep the App" - Charlie70GH
10
"white"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Not diverse. Every time I upload my black family, it turns us white." - MandersHwy
11
"person"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Waste of time. This is clearly just an app that seems to be in it to gain your personal information. What is so simple is made absolutely complicated with this mess of a creation." - Str8up.100
12
"picture"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Picture. This app always seems to make me a white lady even though I am African American!" - Don’t want Threads
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Misleading charge
I was offered a trial, but got charged $7.99. Submitted a refund request, but received only partially what I was charged - around $3.
Honestly, I could never use the app, as they don’t provide what I needed: videos.
Very frustrating. Shady company. I don’t recommend downloading their app.
Honestly, I could never use the app, as they don’t provide what I needed: videos.
Very frustrating. Shady company. I don’t recommend downloading their app.
Garbage
Glad I got a free trial because this app does not look anything like the photos. I think it picks totally random photos to give you images of. never saw something so bad.
Low quality
Poorly designed. Agony for the end user. User interface is a tricky joke. It’s designed to spam, advertise, rip off and annoy.
Careful with the free trial, they charge you even if you cancelled before it expires.
This app charge me. I cancelled the subscription the day I downloaded it. I only wanted the free trial. I wanted to see how it works. I don’t like the app coz you can’t customize it. It’s pretty much whatever the template. So no thank you. But they still charge me a week after my cancelled my subscription .. like really?!
Trial
I was trying the app to see if it was worth purchasing. Every time I try to upload a photo there were some strange anomaly in the middle of the photo.
Unsubscribing not built into the App
I downloaded the app for trial. The app doesn’t let you cancel the subscription within easily. I ended up getting billed despite not really wanting to keep the App
No angels and one photo of a heaven
This app is very picky on what type of photo you can use
👎
👎
Not free
Bs
Waste of time
This is clearly just an app that seems to be in it to gain your personal information. What is so simple is made absolutely complicated with this mess of a creation.
Just bad!
Why ask for an upload pic when it doesn’t even come close to the subject? This app is worthless.
Not diverse
Every time I upload my black family, it turns us white.
Bad
I put a person to cartoon it and it came out looking nothing like him. He was black and turned out white. The eye color is different, the hair color is different, even the hairstyle is different.
Data collection?
This app refuses to add a cartoon effect to any image that does not contain a full face. If you have only partial or slightly obscured face such as the brim of a hat etc., it will not make a cartoon image. This makes me suspect that the app is more interested in collecting facial recognition data. It should be able to add a cartoon effect to a picture of a dog or a tree or anything else. But it definitely wants your face.
Distorts weirdly
My nose is not large. Every pic they made it look three times as wide it looked nothing like me
“abnormal loading”
As a long-standing user of the Toonme app, I am writing to formally report a technical issue regarding abnormal image loading on the "Toon Effects" page. Specifically, when accessing the "Toon Effects" page from Mainland China, all content images persistently display the "Loading" status and fail to load successfully even after an extended period.
This issue has persisted for close to a year and remains unresolved to date, which has significantly compromised the overall user experience. I kindly urge for an expedited resolution to this problem and would appreciate updates on the progress. Thank you for your attention to this matter.
This issue has persisted for close to a year and remains unresolved to date, which has significantly compromised the overall user experience. I kindly urge for an expedited resolution to this problem and would appreciate updates on the progress. Thank you for your attention to this matter.
Instant Disappointment!
Immediately upon installation, I was met with a full splash screen that took over my entire screen telling me to accept their free trial in order to continue. The only way to bypass this was to swipe up to discontinue the app store app then restore it to the previous page. Then, I’m met with a beautiful variety of options to choose from only to find out after painstaking selecting my photo of choice, that no more than one person in a photo can be rendered. Lastly, I decided to wait anyway out of pure curiosity since I went this far. After 10 whole minutes….STILL LOADING!?!? Uninstalled
Horrible app
Can't do anything with it unless you pay but it's a free app.
Why did this app. . .
Charge me $21.19 via Google? Isn’t this supposed to be a free app ?
So frustrated
I was referred to this app to create a simple avatar with my likeness. It has no way to input what you want to do. You have to sift through confusing options with greater feeling of hopelessness as you guess and waste time and energy.
Picture
This app always seems to make me a white lady even though I am African American!
Not great
This app gives you any old face. Doesn’t look anything like the person in the picture!
Sentiment summary
94%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)