Review Insights · App Store
TouchRetouch
ADVA Soft GmbH · 56,975 ratings · ★ 4.7
4.7
★★★★★
56,975 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
11 negative reviews mention this · 52% of all complaints
★★★★★ "Money hungry. I bought this app back in the day and now they are trying to do a subscription model. Give me back my $8 then? There AI tools also such just get Lightroom." - BARCAfut877
2
"save"
8 negative reviews mention this · 38% of all complaints
★★★★★ "Requires Subscription. I paid for this app and now I can’t even save the photos without buying a subscription. The app says it keeps all of my original features from when I bought it. But now I can’t even save a photo. I am using the same features i’ve used since…" - dent765
3
"bought"
7 negative reviews mention this · 33% of all complaints
★★★★★ "Money hungry. I bought this app back in the day and now they are trying to do a subscription model. Give me back my $8 then? There AI tools also such just get Lightroom." - BARCAfut877
4
"features"
7 negative reviews mention this · 33% of all complaints
★★★★★ "It’s almost impossible to use the app without paying for the new AI features.. It’s almost impossible to use the app without paying for the new AI features even though I’ve had this app for a long time." - mattnorton2u
5
"paid"
7 negative reviews mention this · 33% of all complaints
★★★★★ "app doesn’t work anymore. i downloaded this app a few years ago and paid for it it worked well, but if ur paying for an app u expect the creators aren’t gonna let the code rot. everytime i open this app the past year it freezes and i have to update and then reopen i…" - ClowdStorm
6
"money"
6 negative reviews mention this · 29% of all complaints
★★★★★ "Money hungry. I bought this app back in the day and now they are trying to do a subscription model. Give me back my $8 then? There AI tools also such just get Lightroom." - BARCAfut877
7
"years"
6 negative reviews mention this · 29% of all complaints
★★★★★ "app doesn’t work anymore. i downloaded this app a few years ago and paid for it it worked well, but if ur paying for an app u expect the creators aren’t gonna let the code rot. everytime i open this app the past year it freezes and i have to update and then reopen i…" - ClowdStorm
8
"free"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Terrible. Canceled free trial prior to subscription renewing- was still charged anyways. Emailed the company multiple times, NO COMMUNICATION BACK. Reported to Apple." - lexamazzing
9
"photos"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Requires Subscription. I paid for this app and now I can’t even save the photos without buying a subscription. The app says it keeps all of my original features from when I bought it. But now I can’t even save a photo. I am using the same features i’ve used since…" - dent765
10
"paying"
4 negative reviews mention this · 19% of all complaints
★★★★★ "It’s almost impossible to use the app without paying for the new AI features.. It’s almost impossible to use the app without paying for the new AI features even though I’ve had this app for a long time." - mattnorton2u
11
"work"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Constantly crashes. Title says it all. What was once a good tool, now never loads, crashes at least 4x then it might work for you or crash again." - gmokc
12
"since"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Requires Subscription. I paid for this app and now I can’t even save the photos without buying a subscription. The app says it keeps all of my original features from when I bought it. But now I can’t even save a photo. I am using the same features i’ve used since…" - dent765
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Money hungry
I bought this app back in the day and now they are trying to do a subscription model. Give me back my $8 then? There AI tools also such just get Lightroom.
Ridiculous that I bought this app and now it’s a subscription model
I swear, every good app switches to a subscription model and RUINS it. Like my first version had person removal and now I can’t use it anymore bc I would need to upgrade? Ridiculousssss. Horrible way of doing the app and I’d rather just REPURCHASE a single time than subscribe. Would not waste any time on this app anymore
Terrible
Canceled free trial prior to subscription renewing- was still charged anyways. Emailed the company multiple times, NO COMMUNICATION BACK. Reported to Apple.
It’s almost impossible to use the app without paying for the new AI features.
It’s almost impossible to use the app without paying for the new AI features even though I’ve had this app for a long time.
Constantly crashes
Title says it all. What was once a good tool, now never loads, crashes at least 4x then it might work for you or crash again.
app doesn’t work anymore
i downloaded this app a few years ago and paid for it it worked well, but if ur paying for an app u expect the creators aren’t gonna let the code rot. everytime i open this app the past year it freezes and i have to update and then reopen it several times and wait 5 mins to have it maybe work.
Requires Subscription
I paid for this app and now I can’t even save the photos without buying a subscription. The app says it keeps all of my original features from when I bought it. But now I can’t even save a photo. I am using the same features i’ve used since i bought for the app. I was able to save the photos without buying before. Now this app is just useless.
I paid for this app…
I paid for this application a flat rate fee that included all tools. They decided to change to a subscription, locking functions out of use for people that paid for this application. You guys are trash.
Not free to use anymore
I used to love this app and use it all the to improve the quality of my photos. But now i can’t use it anymore because they are starting to charge a $15 monthly subscription just to save a an edited photo to your album. What a shame. It used to be free to use for so many years and now I am disappointed.
terrible
I used to like this app, ive had it for years. I remember I had to pay to download it, and now we have to pay for added features?? Its stupid and ridiculous if youre going to make us pay for in app features, refund us the money we gave up to download the app. Its a stupid thing to do to people who paid just to pay more.
Нельзя сохранить фото
Я ранее купил приложение, а теперь Вы ввели подписку, из-за которой нельзя сохранять фото. Вы пишите, что все функции работают, но это не так. Мошенники!
New Updates
I originally purchased this app before it was free to download. They recently updated their app model so now it’s free to download, but you have to buy the subscription to use the features I previously already paid for. Since I don’t pay for the subscription, I lost all those features. I have now deleted the app because I’m not going to support a company that will take away features for those who previously have them money.
Turned into a money grabbing app
I used to be able to edit photos and blur backgrounds COMPLETELY free of charge in like 2020-2021 but now when I went to go do the same thing it says it’s premium features and wants to charge me $14.99 to just SAVE a simple picture. Was gonna try and screenshot and just deal with the low quality of the screenshot from not being able to save it, but they blocked that too!! Whenever you try to screenshot your photo in the app, it goes blank and no pictures save to your camera roll. It’s actually ridiculous charging that much money for something that you gave for FREE just a couple years ago. I could see paying for an upgrade to get MORE features, but having to pay to use the most basic feature in the app is absurd.
Mandatory new subscription
They are now trying to force you upgrade. If you have it since before it asks if you want to upgrade to AI version you have the “option” to continue with the free subscription but when you try and save it that way it won’t make the changes.
Zero functionality until you subscribe
Do not update! Nothing works now until you subscribe.
Why buy the app when you have to pay for everything in it???
I bought the app and used to be able to remove things and save them. Now you’re telling me I have to pay for the same exact features???
App is fine. Coat is wild
One star: I bought this app when it was one price. Now, I have to subscribe or I lose the ability to save edits… a feature I already had when I purchased this years ago.
Apple needs to keep track a little better of these issues: we had features we paid for, and now they’re being taken away. Awful.
Apple needs to keep track a little better of these issues: we had features we paid for, and now they’re being taken away. Awful.
developers got money hungry?
Bought this app back in 2020 and it was so nice! sucks that I used to be able to use the background removal feature and save photos, which I can now no longer do without paying for their subscription. i have literally no use for this app now, if I can no longer use it the way I once did without paying even more money. Wish I could get a refund from my initial purchase of the app since it’s essentially useless to me now.
Cant save images
Im very upset I paid for this app and now it doesn’t work because they decided to charge a subscription. Scammers.
greedy and disappointing new “terms of policy”
updated their terms of policy and voided my license when i bought it years ago & app was a one time purchase. Sucks and they paywalled it with a monthly or yearly subscription or whatever. no one wants to pay money each month for a subpar tool that isn’t even that good and it should be a one time purchase. very disappointed as i’ve been a longtime user. greedy and disappointing
Some parts work great others, not
For some reason, it won’t let me modify the original. I don’t like to keep adding more photos to my phone
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)