Review Insights · App Store
Transavia
transavia.com · 3,922 ratings · ★ 4.9
4.9
★★★★★
3,922 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"website"
10 negative reviews mention this · 48% of all complaints
★★★★★ "Confusing Customer Journey Map - slow response time. I was unable to book a flight on the Transavia Mobile app - went to the website and was able to book the flight. Adding a second checked/ hold bag is confusing. Unnecessarily so. Worst experience with over 50 airlines flown." - TPM7890
2
"transavia"
7 negative reviews mention this · 33% of all complaints
★★★★★ "Confusing Customer Journey Map - slow response time. I was unable to book a flight on the Transavia Mobile app - went to the website and was able to book the flight. Adding a second checked/ hold bag is confusing. Unnecessarily so. Worst experience with over 50 airlines flown." - TPM7890
3
"flight"
6 negative reviews mention this · 29% of all complaints
★★★★★ "Confusing Customer Journey Map - slow response time. I was unable to book a flight on the Transavia Mobile app - went to the website and was able to book the flight. Adding a second checked/ hold bag is confusing. Unnecessarily so. Worst experience with over 50 airlines flown." - TPM7890
4
"every"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Pointless App - Same complaints for 5years. It is interesting that all of the reviews have the same simple comments, however in 5 years, Transavia has not addressed them. Well, just to add restate the same... - The app is nothing more than a link to the webpage ... although worse,…" - Lennys26
5
"airlines"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Confusing Customer Journey Map - slow response time. I was unable to book a flight on the Transavia Mobile app - went to the website and was able to book the flight. Adding a second checked/ hold bag is confusing. Unnecessarily so. Worst experience with over 50 airlines flown." - TPM7890
6
"airline"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Confusing Customer Journey Map - slow response time. I was unable to book a flight on the Transavia Mobile app - went to the website and was able to book the flight. Adding a second checked/ hold bag is confusing. Unnecessarily so. Worst experience with over 50 airlines flown." - TPM7890
7
"useless"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Pointless App - Same complaints for 5years. It is interesting that all of the reviews have the same simple comments, however in 5 years, Transavia has not addressed them. Well, just to add restate the same... - The app is nothing more than a link to the webpage ... although worse,…" - Lennys26
8
"book"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Confusing Customer Journey Map - slow response time. I was unable to book a flight on the Transavia Mobile app - went to the website and was able to book the flight. Adding a second checked/ hold bag is confusing. Unnecessarily so. Worst experience with over 50 airlines flown." - TPM7890
9
"literally"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Embedded web view does has broken css and js. Cannot book a flight. Literally using any other service to book a the flight itself since I am trying to purchase using transavia but the website(which the app is using too) is basically unusable. I don’t even imagine how much money they ar…" - Jsjsbsvdhxdhhdb
10
"other"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Embedded web view does has broken css and js. Cannot book a flight. Literally using any other service to book a the flight itself since I am trying to purchase using transavia but the website(which the app is using too) is basically unusable. I don’t even imagine how much money they ar…" - Jsjsbsvdhxdhhdb
11
"service"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Embedded web view does has broken css and js. Cannot book a flight. Literally using any other service to book a the flight itself since I am trying to purchase using transavia but the website(which the app is using too) is basically unusable. I don’t even imagine how much money they ar…" - Jsjsbsvdhxdhhdb
12
"trying"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Embedded web view does has broken css and js. Cannot book a flight. Literally using any other service to book a the flight itself since I am trying to purchase using transavia but the website(which the app is using too) is basically unusable. I don’t even imagine how much money they ar…" - Jsjsbsvdhxdhhdb
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Confusing Customer Journey Map - slow response time
I was unable to book a flight on the Transavia Mobile app - went to the website and was able to book the flight. Adding a second checked/ hold bag is confusing. Unnecessarily so. Worst experience with over 50 airlines flown.
4.9? You are HALLUCINATING
First your airline “swaps” aircraft to get us to our destination - one we have never heard of and Second upon return at 10 pm at night you tell us we can change our flight because you’ve decided you are SOOOO busy you have to DOWNSIZE the aircraft to accommodate LESS passengers. And our seat assignment? GONE. MonsterTransylvania airlines needs to shut down and regroup.
This is rubbish
I can’t even check in
Embedded web view does has broken css and js
Cannot book a flight. Literally using any other service to book a the flight itself since I am trying to purchase using transavia but the website(which the app is using too) is basically unusable. I don’t even imagine how much money they are loosing since no one can book flights using the website and app the just routes to the website
The worst airlines ever
They canceled the flight just some few hours before when we ask about changment time they didn't like.
Canceled Flight (last-minute)
One agent at the service window for a canceled flight from ORY. Line was hours long. Called customer service (several times), and they were no help. Flight was canceled for “operational issues” and Transavia is trying to not cover my unused hotel night (€575 - it was for six people). Crazy to me that a cancellation due to their own scheduling issues would not result in covering my expenses.
App is not reliable
App is not reliable. Very poor app experience compared with other airlines 🙃. Which is a shame because the onboard service is fantastic.
Sketchy
Sketchy business tactics. Lies about Covid policy. Do yourself a favor and book through literally any other site besides this one.
Pointless App - Same complaints for 5years
It is interesting that all of the reviews have the same simple comments, however in 5 years, Transavia has not addressed them.
Well, just to add restate the same...
- The app is nothing more than a link to the webpage ... although worse, as it opens within an app window. Pointless!
- The user needs to log in every time. As stated elsewhere, it is much easier to use the webpage, as at least there your password is saved.
- Mobile boarding pass, Wallet compatability? Forget about it! It’s not there.
It is quite surprising that a reasonably sized airline would have an app this poor and this useless. It honestly serves absolutey no purpose. As an “app”, it doesnt really qualify for any stars as it truely does nothing at all.
Well, just to add restate the same...
- The app is nothing more than a link to the webpage ... although worse, as it opens within an app window. Pointless!
- The user needs to log in every time. As stated elsewhere, it is much easier to use the webpage, as at least there your password is saved.
- Mobile boarding pass, Wallet compatability? Forget about it! It’s not there.
It is quite surprising that a reasonably sized airline would have an app this poor and this useless. It honestly serves absolutey no purpose. As an “app”, it doesnt really qualify for any stars as it truely does nothing at all.
Useless
Absolutely useless. I am NEVER successful when trying to checking via the app or their website.
Why bother send the consumer an email to checkin when they can not. Why bother having an App.
How come your parent company’s works?
Why bother send the consumer an email to checkin when they can not. Why bother having an App.
How come your parent company’s works?
An embarrassment of an app
It's nothing more than the Transavia website inside of an app. You need to login every time you access the app. You're better off loading it on Safari as at least there it remembers your login credentials.
Useless
Login every single time???
Lazy
It requires you to log into your account every time you open it. Inexcusable in this day and age. Not worth getting, just log in from the website. I travel weekly for work and use a lot of airline apps- this one is very subpar.
Dumb shell around website
This is not a native app, merely a shell around the Transavia website. No support for Wallet even though it's advertised as such. Don't waste your time on this.
Just links
Everything just opens a link in Safari. Don't bother with the app, just use their website.
Not an App, just links to website
Not an App, just links to website. Useless
Dumbest App Ever
All it lets you do is open the web viewer of transavia. You can’t even look at your boarding pass (despite the fact that they say they will have this feature ready in “late 2014”).
I’m flying tomorrow, and now have to walk far to get to the latest printing place. Welcome to 2015, transavia.
I’m flying tomorrow, and now have to walk far to get to the latest printing place. Welcome to 2015, transavia.
Links you to Website
This literally just links you to the website, waste of time.
Missing basic functionality
Unable to select seat within 30 hours of a flight. This is the minimum expected functionality for any airline today; it’s not 1980.
Very Elemental App
Not very complete. Could be a lot better with clarity, fonts and buttons/options
Not helpful
Still need to login every time. It’s the same interface as the website.
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)