Review Insights · App Store
Trend Micro VPN - Secure Proxy
Trend Micro, Incorporated · 1,807 ratings · ★ 4.7
4.7
★★★★★
1,807 ratings
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Top complaints - extracted from 11 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"security"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Needs improvements. App is great. It really would like it to be already included with your maximum security lisencing so I am not having to pay extra for something that should be standard making it easer for us to activate and use." - Mikey T Ward
📋 All 11 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
差评!还没有试用就要购买会员?如果7天忘记了取消订阅就扣款了。
差评!还没有试用就要购买会员?如果7天忘记了取消订阅就扣款了。
I pay for this
But it had not WORKED FOR WEEKS IF I TURN IT ON MY WI-FI DISCONNECTS I NEED TO BE RECOMPENSED FOR THE LACK OF USE I HAVE GOTTEN OUT OF IT DUE IT TO IT CURRENTLY AND STILL NOT WORKING!!!!!!!!!!
Never seems to stay on most of the time!
Updates seems to make it worse. Half the time i look and vpn is not on. Have to goto settings and manually turn it on.
Can’t open
Every time I try to open this app it crashes
Please fix it. I have an iPhone 12 Pro Max latest update to iOS and update apps constantly
Please fix it. I have an iPhone 12 Pro Max latest update to iOS and update apps constantly
Needs improvements
App is great. It really would like it to be already included with your maximum security lisencing so I am not having to pay extra for something that should be standard making it easer for us to activate and use.
Horrible customer service
I had purchased a yearly subscription for my IOS devices in April, the app worked great until June for my IPad mini when I got notice that my subscription expired then in October my IPhone said my subscription was going to expire on the 28th. I tried to renew but it keeps saying my subscription is good until April 25,2020. I chatted today with their on line help and after 2&1/2 hours they told me that it was not possible for me to have this app installed and working on 3 different IOS devices using only 1 Apple ID. I actually had it working on 4 different devices when you include my Apple Watch. They told me I have to have different Apple IDs for each device and a subscription for each device. If what they said was true then why was it working fine from April till June (1 device) and from April till this month on my other IPad and phone, plus I’m still getting notifications on my watch and phone about security issues on public WiFi but not VPN protection. Frankly this would be the only app I’ve ever bought that only work on only one of my devices. You should only have 1 Apple ID and this app should cover all your devices as it has up until a day ago. Don’t purchase this app Trend Micro is great for other protection and I have 1 of their products that cover my desktop plus all my IOS devices for the internet I also have their mobile security that works for all my IOS device together. For some reason they just don’t get how an app should work across all your devices using only 1 Apple ID. I’ll be looking for another VPN protection app
TrendMicro Max Security
License claims 5 devices can be protected but only “protects” 2 devices. Customer support is poor. Definetly not worth the cost.
Needs Supscription
This Is So Stupid. I Get In, Choose A Server But When I Try To Connect It Says That You Need The All Access Pack In Order To Connect.
TrendMicro Mobile
I am trying to update my Trend Micro software with new purchase. However, I cannot enter new code or download new software. I have tried numerous times to do this.
Unsecured Wi-Fi Protector App
This App may be good, I will never know. In the print well below the site description are the listed prices and the Data collected. This App will collect the users full name, email and email password! Too much! And there is no choice to decline the capture of that data.
Don’t get what paid 4
I paid for a year subscription and only got trial subscription I got apple receipt but can’t get it activated...MoneyScam
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)
