Review Insights · App Store
Trendyol: Online Shopping
trendyol.com · 106,696 ratings · ★ 4.7
4.7
★★★★★
106,696 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Need English. Don’t read Turkish. Found a product but can’t read the Turkish checkout screens. Cancelled my order. Will find some where else. I am a American living in Göcek. Very disappointed" - Pdennisp
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Bildirim sesi çok yüksek
Bildirim sesleri patlıyor bi anda korkmaktan bıktım her seferinde lazım oluyor diye silemiyorum da.
Eng
سيئين في حل المشاكل
Need English
Don’t read Turkish. Found a product but can’t read the Turkish checkout screens. Cancelled my order. Will find some where else. I am a American living in Göcek. Very disappointed
جدة
للاسف تعامله غير جيد في خدمة العملاء خاصة بعد طلب المنتج وسداد المبلغ
Panel kullanımı zorluğu
Siparişlerim kısmı biraz daha geliştirilmeli panel kullanımı konusunda
Yurtdisindan Turkiye icine siparis
Kocaman bir sirket dusunun, global bir dunyada baska bir ulkede yasayip istanbuldaki annenize hediye alamiyorsunuz.. Neden??? Cunku Turkiye numarasi girmek zorundasiniz. Ordan dogrulama kodu gelmek zorunda.. Hakikaten sozun bittigi yer.. Yillardir ayni.. Yerel pastanelerden bile Amerikadaki kartimla hic telefon vs gerekmeden siparis verebiliyorum ama Trendyol daha 2005 yilinda….
Çok kötü
Destek ekibi hiçbir sorunu çözmüyor.
Çok kullanışsız
Çok kullanışsız
Çok kötü
Büyük boy patates istedim geldi
شكوى
تاخر في حل المشاكل
تاخر في توصيل السلع
تاخر في توصيل السلع
I hate it
Very bad quality
Poor customer service and return policy
Encountered 3 problems with them
1. You get free delivery above 100 SAR but if you return an item and the total of the items you are keeping is less than 100SAR they deduct the return fee from the total refund
2. I returned items as they were different from what advertised and they decided to reject the return twice , stating either the seller didn’t receive the items or the item is different or didn’t pass quality check and you lose the money and item
3. So this time the item was rejected , it was a scarf and the colour is acru which means ivory or off white colour but I received PURE WHITE, this is not screen variation due to lighting it is very obvious pure white, i took pictures with flash and without and requested a return and I chose received wrong item and i wrote the reason. Return label was generated and the item was collected and i tracked it , it reached trendoyl aramex warehouse in saudi arabia and it is supposed to be sent back to turkey but they didn’t. The return was rejected item taken no money refunded. When I contacted customer service, they said nothing can be done it was rejected and we can’t reopen the return or refund you the money as the seller didn’t receive the item , I showed them proof it was collected from me and it was delivered to the warehouse but still they said it didn’t reach the seller it is not our problem.
So order at your own RISK because return is not free and not hassle free
1. You get free delivery above 100 SAR but if you return an item and the total of the items you are keeping is less than 100SAR they deduct the return fee from the total refund
2. I returned items as they were different from what advertised and they decided to reject the return twice , stating either the seller didn’t receive the items or the item is different or didn’t pass quality check and you lose the money and item
3. So this time the item was rejected , it was a scarf and the colour is acru which means ivory or off white colour but I received PURE WHITE, this is not screen variation due to lighting it is very obvious pure white, i took pictures with flash and without and requested a return and I chose received wrong item and i wrote the reason. Return label was generated and the item was collected and i tracked it , it reached trendoyl aramex warehouse in saudi arabia and it is supposed to be sent back to turkey but they didn’t. The return was rejected item taken no money refunded. When I contacted customer service, they said nothing can be done it was rejected and we can’t reopen the return or refund you the money as the seller didn’t receive the item , I showed them proof it was collected from me and it was delivered to the warehouse but still they said it didn’t reach the seller it is not our problem.
So order at your own RISK because return is not free and not hassle free
My country not available
How am I able to download this app in the United States, but there is no option to choose as my country??? Will I even be able to order?
طلبيتي
طلبيتي ماوصلتني واهي موجودة في منطقتي ولا اعرف الشركة وكيف اتواصل معاها ولا لوكيشن لهم .. تريندول 👎🏻👎🏻👎🏻
جدة
تطبيق سيء ماانصح احد فيه تطلب شي يجيبو شي ثاني غلط سيء سيء جداااا
Shipping to US
They don’t have shipping to the US☹️
التطبيق يعلق والمكافآت لاتعمل
👎🏻
Discount.code
They told me that i will get 40 % discount for my first order but they did not give it to me really disappointed
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)