Review Insights · App Store
Trenitalia
Trenitalia S.p.A. · 342 ratings · ★ 3.4
3.4
★★★★★
342 ratings
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Top complaints - extracted from 72 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"train"
23 negative reviews mention this · 32% of all complaints
★★★★★ "Unreliable app and server. The app and server have both been returning Access Denied errors all day, so I can't rebook the ticket I bought before the train leaves and si I will lose the cost of the ticket. TrenItalia's IT people clearly don't give a damn about the r…" - hgghhgbhhb
2
"tickets"
18 negative reviews mention this · 25% of all complaints
★★★★★ "Entirely useless. This app would not allow me to do anything. Not even login or create a profile further I could not check train status purchase tickets or do anything on the app. The app developers should probably seek new careers." - jp63129
3
"ticket"
16 negative reviews mention this · 22% of all complaints
★★★★★ "Unreliable app and server. The app and server have both been returning Access Denied errors all day, so I can't rebook the ticket I bought before the train leaves and si I will lose the cost of the ticket. TrenItalia's IT people clearly don't give a damn about the r…" - hgghhgbhhb
4
"purchased"
11 negative reviews mention this · 15% of all complaints
★★★★★ "Horrible Customer Service. The customer service at Trenitalia is severely lacking. Their policy only allows ticket purchases up to 5 minutes before a train’s scheduled departure. I arrived at the station at 6:12 to buy a ticket to FCO airport for the 6:16 train, whic…" - Surfdevo
5
"doesn"
10 negative reviews mention this · 14% of all complaints
★★★★★ "The new version crashes. The version that was updated in May 2026 or end of April crashes every step on the way and doesn’t work properly" - dancsartur
6
"website"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Cannot log in. Used to love this app. Now I can’t log in. I do not use a VPN, have used both cellular and Wi-Fi, and reset my password MANY times. I can log into the website without issue, but there’s always an error with the app." - glewt
7
"work"
9 negative reviews mention this · 13% of all complaints
★★★★★ "The new version crashes. The version that was updated in May 2026 or end of April crashes every step on the way and doesn’t work properly" - dancsartur
8
"access"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Unreliable app and server. The app and server have both been returning Access Denied errors all day, so I can't rebook the ticket I bought before the train leaves and si I will lose the cost of the ticket. TrenItalia's IT people clearly don't give a damn about the r…" - hgghhgbhhb
9
"register"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Doesn’t work, as expected for an Italian app.. Like most things Italian, it doesn’t work. Took the time to download the app and register an account only for it to not let you select a departing or arriving location. I’m surprised Italy has survived as long as it has as a nation. They’re…" - SphnctrGobln
10
"password"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Cannot log in. Used to love this app. Now I can’t log in. I do not use a VPN, have used both cellular and Wi-Fi, and reset my password MANY times. I can log into the website without issue, but there’s always an error with the app." - glewt
11
"times"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Cannot log in. Used to love this app. Now I can’t log in. I do not use a VPN, have used both cellular and Wi-Fi, and reset my password MANY times. I can log into the website without issue, but there’s always an error with the app." - glewt
12
"trenitalia"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Di male in peggio. Come peggiorare una app già non particolarmente efficiente, in cui è impossibile salvare la propria carta di credito e per comprare anche un solo biglietto da un euro bisogna completare un processo infinito inserendo ogni volta nome cognome…" - Roberto M. Menotti
📋 All 72 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Cannot log in
Used to love this app. Now I can’t log in. I do not use a VPN, have used both cellular and Wi-Fi, and reset my password MANY times. I can log into the website without issue, but there’s always an error with the app.
Nuova app non funziona
Non vi era alcun problema con la vecchia app. Invece avete rilasciato una nuova app che non porta alcun vantaggio e anzi non funziona.
The new version crashes
The version that was updated in May 2026 or end of April crashes every step on the way and doesn’t work properly
Horrendous app
Error message after error message……
Worst Redesign Ever!
Horrible new layout. Difficult to navigate and unsure of when searching and selecting tickers!! Terrible design! Return to the original layout AND you can no longer choose the seats you want??
App six
App continues to ask to be updated but no way to update. No customer support available
Horrible company
Doesn’t operate reliable schedules. Lies to customers. Nightmare. Watch out for strikes that will cost you thousands in additional transit fees.
Doesn’t work, as expected for an Italian app.
Like most things Italian, it doesn’t work. Took the time to download the app and register an account only for it to not let you select a departing or arriving location. I’m surprised Italy has survived as long as it has as a nation. They’re so far behind in technology it’s amazing they’re able to accomplish anything on a daily basis.
Non fa comprare il biglietto anche se il treno non è ancora partito
Per quale ragione si può prendere il biglietto alle macchinette e non sulla app?!
Entirely useless
This app would not allow me to do anything. Not even login or create a profile further I could not check train status purchase tickets or do anything on the app. The app developers should probably seek new careers.
Horrible Customer Service
The customer service at Trenitalia is severely lacking. Their policy only allows ticket purchases up to 5 minutes before a train’s scheduled departure. I arrived at the station at 6:12 to buy a ticket to FCO airport for the 6:16 train, which was delayed until 6:21. However, the app wouldn’t let me buy the ticket due to the 5-minute rule. Instead, I purchased a ticket for the next train at 6:31, which was also delayed by 5 minutes. When the 6:16 train arrived at 6:21, I boarded it, as there were plenty of empty seats. A staff member scanned my ticket and informed me I was on the wrong train. They demanded I pay an additional €5 or get off and wait for the 6:31 train. I explained that the train was late, there were ample seats, and the delay wasn’t my fault, but the staff was unyielding. Trenitalia showed no flexibility and forced me to get off the train.
TERRIBLE APP!
Like the worst app I’ve ever used. So frustrating!! I was able to create a login but it NEVER finds my paid ticket -even after I’ve just purchased it. You’re better off using the website where it does find the reservation. I hope the train service is waaaay better than this app!? Fingers crossed.
Buyer Beware!
I’m traveling to Italy for the first time, and I pre-purchased all my tickets with TrenItalia. I’ve had 2 of my 3 itineraries with issues. Use .italio instead. Better service!!!
App won’t work
You download the app, but the when I try and register, it says I’ve been denied access that I don’t have permission to access this app on the server I’m using, which is my iOS Apple phone. Maybe someone can tell me what I may be doing incorrectly.
You can’t search
You literally can not search a city l, once you click the suggestions it just disappears, meaning you can’t purchase tickets, meaning this app is useless.
Frustrating App/Fails 90% of Time
After the headache inducing multistep process of downloading app and logging in, app worked the first two times (luckily I had purchased my tickets via the website and had email confirmations) and now all I get is a message saying I am restricted from accessing. I tried uninstalling and reinstalling and can get to the login screen but when entering my login credential I get the same restriction message. I feel this is on purpose to force foreigners to use the more expensive (but workable) 3rd party booking sites.
Not refundable - even during a strike
Trenitalia claims it provides refunds during strikes (8 May 2025), but the app does not support it for most cases. You have to make a trip to their service booths, and even then they are not helpful. If you have to take the train, you have to take the train, but if you can avoid any pre-planning on Trenitalia, wait until last minute so they don’t steal your money.
Can’t access in the United States on Cox internet and can’t buy tickets
Looked at multiple message boards like Reddit and multiple people in the US can’t access the website or the app using Cox Internet (got access denied errors). Switched over to cellular and was able to register and log into the app. However, I tried to purchase tickets for an upcoming trip and kept getting error messages without any explanation. Please fix the app!
Can’t use crashes
Can’t even open the app as it just crashes
Horrible App
Search by most recent reviews and all are 1 star. Maybe this app used to work, but no longer does.
Nearly impossible to enter your password twice for confirmation.
And as others have mentioned, you cannot actually select where you are leaving from or your Destination. WTAH?
fyi-iPhone user
Nearly impossible to enter your password twice for confirmation.
And as others have mentioned, you cannot actually select where you are leaving from or your Destination. WTAH?
fyi-iPhone user
Doesn’t show dates of trains
When searching for a train the app provided me options without specifying they were for THE DAY AFTER the date I searched for. Bought tickets for the subsequent day and the first indicator of that was on the receipt after my purchase. 100€ down the drain.
impossible to register
whenever i try to register theres a password field i cant paste my
password into. makes the whole app unusable
password into. makes the whole app unusable
Closed platform listed on ticket
platform listed as ours was closed for construction so we were running around unable to figure out our actual platform/train
Is this for tourists?
My friends from Japan cannot download it, cannot even find it on search. I called assistance but they said they need to sign in with an italian email??!! How can they do that with iphone? nobody knows,, less than useless
Serously bad
This app has serious flaws. The search function doesn’t work correctly. You put in a train station. It allows. You select it and doesn’t retain it. The validation is bad and the password system is idiosyncratic at best.
Really?
No USA in countries to use app?
Near impossible to find stops
I search for "ivrea" and nothing comes up - "Ivrea" on the other hand, works. You've got to be kidding me. I couldn't find the airport stop & that's when I gave up and used the Trenìt! app: worked like a charm - autocompletes the station you're looking for, etc
Doesn’t work
Search function broken. You can’t actually look up any train stations. What is the point of this app?
Absolutely Disgusting
Teenitalia cancelled 4 of our trains in a single day. While traveling from Milan to portofino, Trenitalia provided 0 service but continued to accept payment. We had a train scheduled for 12, for which we arrived at the station at 11am. Trenitalia first delayed the train and then cancelled it. So we purchased tickets for the 1 pm train. Trenitalia proceed to do the exact same thing- delay and then cancel. They repeated this for both the 2 and 3pm trains. We ended up having to pay for a taxi which was around 450 euros to travel from Milan to portofino. Trenitalia offered zero refunds and made us submit a form online to request a review. We submitted the form and Trenitalia still refused to pay us back. We ended up having to file a complaint from our credit card provider. Trenitalia then went to challenge the compliant from our credit card provider.
Zero trains, zero service, no customer support, and yet they still want our money. Beware of Trenitalia.
Zero trains, zero service, no customer support, and yet they still want our money. Beware of Trenitalia.
Not a great app
I will be using Trainline or Rome to Rio app from now on. I had a difficult time trying to change the time on on of my trains so I had to totally cancel, pay a penalty then go to Trainline to rebook. Now I changed the time on another one if my trains but while the app says that I can change the time on the connecting train, it won’t let me click on my name to complete the change. Never using this app again!!! Use Trainline.
Just buy at station
App allows them to just take your money and if you ask for a refund for a common mistake by a tourist, they just copy and paste policy and procedures.
United States is not listed
Trying to register with this app so I can purchase tickets. Country of origin does not list United States or America. Also the password will not allow you to fill out the spaces even with the required characters. Very frustrating and annoying
Access denied
This app is worthless. Access denied when trying to create an account, book a ticket, or retrieve a ticket purchased on the website. Very disappointing.
Non funziona
Sono anni che cerco di fare login. Access Denied.
Cannot use
Upcoming trip to Italy, would’ve liked to idea this app to contain our train tickets. Tried downloading 5 times over 3 days & each time we tried to create an account, we were denied access.
Complete garbage
What kind of Italian train app can’t find any results when searching for”Rome”?
Worthless.
Worthless.
Terrible!!
If I could give this app -5 stars I would. Always gives me an access denied status when I’m searching for my train status and/or journeys. Can’t believe a company as large as this one has so many issues.
Buggy
Selected date and times of preferred travel. Clicked on the “i” (information) symbol to get details on the stops. Times displayed in the detail are different than for the trip I wanted details for and app changed selection of preferred times of travel.
Lucia0218
Keep getting error message when open app: access denied! I’ve been using this app for years! What’s going in
Fails at the most basic things
When I launched this app for the first time, it asked that I create an account. I went to some trouble to do so. After finishing the process, apparently successfully according to the final screen and the email I received, I found I was not signed in to my new account in the app. Tried to sign in, and it said credentials were not valid.
If you’re going to ask users to do something … why not make sure that it works?
If you’re going to ask users to do something … why not make sure that it works?
Never works
This app does not work more then it does. Arrive at stations early and wait for a broken machine for one hour is your only choice.
Don’t bother
A waste of time and your money. Never works and can never log in or pay. Then you get charged but no tickets. Itali at its best!
Worthless
If you are from the United States don’t bother downloading. Registration requires selecting your country of origin, but the drop down box doesn’t have USA listed. Hence, you can’t register. An INFO button says you can use their website to register unlisted countries, but that drop down box doesn’t list USA either. I deleted the app.
Cant register
The United states option for country or region isnt there.
Can’t login
Terrible app, impossible to sign-in, major issue here! Hopefully, the engineers behind the Frecciarossa are not the same morons who made that crap….
Avoid Trenitalia whenever possible
Zero customer support. They refuse to refund ticket purchases after cancelling their train, leaving me stranded, and out 360€. Basically a scam company with zero respect for their riders. Try Italo or anyone else when possible.
Annoying.
It is really super annoying that I cannot book a train within five minutes of departure. If I can do it from a machine, I should be able to do it from the app.
Password glitch
This app made me change the password every time I wanted in. Finally just deleted it.
Generates wrong dates
I bought 4 different journeys from this app and the dates are all correct on the main page but when the actual ticket is opened the dates are all a day in advance!!!! I’ve contacted them and have been waiting for them to fix the dates it’s been 4 days and I check everyday nothing yet no updates!!!
No 12 hour time option
There’s no way to change the times shown in the app from 24 hours to 12 hours. It makes it very challenging for an American to travel in Italy. For a country that wants tourists to visit they are making it difficult for people to do so.
+ 22 more in the clipboard copy
Sentiment summary
59%
Positive (4-5★)
6%
Neutral (3★)
36%
Negative (1-2★)