Review Insights · App Store
Triangle CU Mobile Banking
Triangle Credit Union · 3,069 ratings · ★ 4.8
4.8
★★★★★
3,069 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"deposit"
7 negative reviews mention this · 37% of all complaints
★★★★★ "Check cashing policies. Your check cashing policy should change. When I’m depositing $80,000 into your account I should be able to use what I want not a little bit every other day it’s like you’re taking my money and investing it and then giving it back to me. Tha…" - nhjtb
2
"account"
6 negative reviews mention this · 32% of all complaints
★★★★★ "Multiple Accounts. I can’t access all my memberships from one login. I can’t see my account number when I’m looking at my savings account, it’s only under checking" - Faron iPad
3
"user"
6 negative reviews mention this · 32% of all complaints
★★★★★ "How can a financial institution be allowed…. To lock you out of your account unless you agree to a new contract that is impossible to read? I don’t know, ask Triangle! They should be reported to the FDIC. They are becoming non user friendly. I am transferring out." - Stareid
4
"money"
5 negative reviews mention this · 26% of all complaints
★★★★★ "Un notified Updates. This app has random system updates which doesn’t allow you to go on the app what’s so ever and transfer money. So far twice once in a breakfast place I needed to transfer money to pay but I couldn’t because it was updating and another for g…" - Medin647
5
"friendly"
4 negative reviews mention this · 21% of all complaints
★★★★★ "How can a financial institution be allowed…. To lock you out of your account unless you agree to a new contract that is impossible to read? I don’t know, ask Triangle! They should be reported to the FDIC. They are becoming non user friendly. I am transferring out." - Stareid
6
"bank"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Messed up accounting.. I don’t understand your accounting!! I am continuously getting over drafts when I have more than enough monies in my account???? Also, my balances go up and down every day ALL DAY??? I don’t understand what the issue is!! Not a practical w…" - April Claire
7
"down"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Constant updates always down. The app seems to always be doing updates and never works when I want it too." - CBW99
8
"every"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Messed up accounting.. I don’t understand your accounting!! I am continuously getting over drafts when I have more than enough monies in my account???? Also, my balances go up and down every day ALL DAY??? I don’t understand what the issue is!! Not a practical w…" - April Claire
9
"triangle"
3 negative reviews mention this · 16% of all complaints
★★★★★ "How can a financial institution be allowed…. To lock you out of your account unless you agree to a new contract that is impossible to read? I don’t know, ask Triangle! They should be reported to the FDIC. They are becoming non user friendly. I am transferring out." - Stareid
10
"user friendly"
3 negative reviews mention this · 16% of all complaints
★★★★★ "How can a financial institution be allowed…. To lock you out of your account unless you agree to a new contract that is impossible to read? I don’t know, ask Triangle! They should be reported to the FDIC. They are becoming non user friendly. I am transferring out." - Stareid
11
"able"
3 negative reviews mention this · 16% of all complaints
★★★★★ "App update. I just updated my app.. it’s been weird for a while. Not signing in or throwing me out. Well all day I haven’t been able to log in and it won’t do the auto Face ID. I hate this app so much .. and why is there a separate app for the debit ca…" - Big Jeff to the left
12
"doesn"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Un notified Updates. This app has random system updates which doesn’t allow you to go on the app what’s so ever and transfer money. So far twice once in a breakfast place I needed to transfer money to pay but I couldn’t because it was updating and another for g…" - Medin647
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Multiple Accounts
I can’t access all my memberships from one login.
I can’t see my account number when I’m looking at my savings account, it’s only under checking
I can’t see my account number when I’m looking at my savings account, it’s only under checking
Constant updates always down
The app seems to always be doing updates and never works when I want it too.
Messed up accounting.
I don’t understand your accounting!! I am continuously getting over drafts when I have more than enough monies in my account???? Also, my balances go up and down every day ALL DAY??? I don’t understand what the issue is!! Not a practical way run banking!!! And I have a charge on my card from 9/16 for $34.98 from a ZioDoc and I’ve NEVER authorized this charge and hsve NO IDEA who they are!! No one gets back to me.. FRUSTRATING!!’
How can a financial institution be allowed…
To lock you out of your account unless you agree to a new contract that is impossible to read? I don’t know, ask Triangle!
They should be reported to the FDIC. They are becoming non user friendly. I am transferring out.
They should be reported to the FDIC. They are becoming non user friendly. I am transferring out.
App update
I just updated my app.. it’s been weird for a while. Not signing in or throwing me out. Well all day I haven’t been able to log in and it won’t do the auto Face ID. I hate this app so much .. and why is there a separate app for the debit cards? I’d rather just use one. It’s be so much more convenient
Un notified Updates
This app has random system updates which doesn’t allow you to go on the app what’s so ever and transfer money. So far twice once in a breakfast place I needed to transfer money to pay but I couldn’t because it was updating and another for gas. Y’all need to set something to notify the user a hour before or something because this a is such a negative for you guys.
Check cashing policies
Your check cashing policy should change. When I’m depositing $80,000 into your account I should be able to use what I want not a little bit every other day it’s like you’re taking my money and investing it and then giving it back to me. That is a real estate check which is good from another bank. I am going to change banks because of this I’ve never had this done before at any other bank and I don’t like it now.
Service fees are incredible
I can accept the monthly service fee... But honestly a fee to deposit coins? I was told twice no fees, and twice I’ve had to pay a fee. I was charged a fee to use their coin counter.. Then I was charged a fee to deposit coins as I wasn’t allowed in the bank due to Covid. A 4.95 fee to deposit money..... It’s a friggen bank, what’s next, a fee to walk in the bank? Adding to that, you can only withdraw 300.00 a day max through the ATM.. During Covid I had to walk to the drive up teller, and was nearly hit by a car...
poor baking practices... I’m closing my account
poor baking practices... I’m closing my account
Poor service
I tried to deposit a check in the Merrimack branch and the women at the door told me that I needed an appointment to get in the building. Well I’ve been broke and if they don’t let me in the building then they should be responsible for bouncing checks
Not well thought out
Several things lacking. To start the acceptance buttons are mostly off the non-scrolling screen. To deposit a chech you have to add information but you are signed-in. The app should automatically add the info. Not designed from a user perspective.
Mobile Deposit
The new requirements for Mobile Deposit make no sense. Entering a novel into the signature line is not user friendly. Why do you need the account number when it is being uploaded through my account in the app? Why do I need to write “For Mobile Deposit to Triangle Credit Union”? Isn’t this that implied by the action of completing a Mobile Deposit in the Triangle Credit Inion app?
Poor quality application
Whoever developed this app and whoever tested and approved it have to be fired for the the low quality of their work. The app is freezing on any menu selection and needs to be pushed to the background and back to the foreground to get anywhere. I hope they are better at handling money then they are at developing mobile apps
Great App
Friendly user and I love the Touch ID feature. It gets better with every upgrade
What happened?
App was at least a four but lasted update has shown problems with making loan payments (that only half of their customer service was aware of) and issues with Touch ID. I turned it off because Touch ID was not working and now is is persistently stuck in off (I slide it to on and it just slides right back to off). Fix it! This is unacceptable.
Thumbs down!! For me
Like the old one better
Simple
If I deposit so is , also be able to take out and transfer while waiting for
Not user friendly
No option to transfer from external bank directly to mortgage acct. Have to transfer to savings and make note that it's for mortgage and hope it's transferred as noted.
Also no option to change automatic deposit amounts from external bank. Need to go to main office in person.
Probably fine if all your accounts are Triangle and you live near the main office.
Also no option to change automatic deposit amounts from external bank. Need to go to main office in person.
Probably fine if all your accounts are Triangle and you live near the main office.
Meeeh
Doesn’t always work.
Limit on checks
I get a dollar limit on daily deposits but a check limit of 3 doesn’t make sense. You’re a bank, why make it hard to deposit money? And you say I can deposit 3 per day but you really mean 3 if you process the next day. If you don’t do your job I can’t make more deposits.
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)