Review Insights · App Store
tricount: Split & Settle Bills
Tricount · 5,688 ratings · ★ 4.9
4.9
★★★★★
5,688 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"expenses"
8 negative reviews mention this · 31% of all complaints
★★★★★ "Expenses not tracking accurately between people. App includes the cost between people when it specifically shouldn’t and that person isn’t checked to be in the split. Very inaccurate for tracking who paid for what and who owes who. I’m unable trust this app at all. Cannot recommend" - jasinccc
2
"people"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Expenses not tracking accurately between people. App includes the cost between people when it specifically shouldn’t and that person isn’t checked to be in the split. Very inaccurate for tracking who paid for what and who owes who. I’m unable trust this app at all. Cannot recommend" - jasinccc
3
"group"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Terrible. Omg, this calculated the expenses for my group SUPER wrong. We even did a test with a new group to see if it worked….nope. Also super wrong. I highly suggest you don’t waste your time with this" - GudetamaMichael
4
"wrong"
5 negative reviews mention this · 19% of all complaints
★★★★★ "what happened ?. The calculations are just very basically wrong. Updated the app to latest … created new tricount, nothing worked. You might want to look at it seriously. In its current state the app doesn’t work whereas it used to be reliable. fix it quick…" - GrandstephNY
5
"trip"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Changed feature, completely destroyed the actual use for the app. You used to be able to see how much you owed each person individually. Now you cannot. Would’ve been great to know this before I went on a trip. Now we have to go through each purchase and add the totals ourselves." - JacobG1225
6
"between"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Expenses not tracking accurately between people. App includes the cost between people when it specifically shouldn’t and that person isn’t checked to be in the split. Very inaccurate for tracking who paid for what and who owes who. I’m unable trust this app at all. Cannot recommend" - jasinccc
7
"person"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Expenses not tracking accurately between people. App includes the cost between people when it specifically shouldn’t and that person isn’t checked to be in the split. Very inaccurate for tracking who paid for what and who owes who. I’m unable trust this app at all. Cannot recommend" - jasinccc
8
"balance"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Missing most important feature. How does this app average 4.9? While it shows the balance of who owes what, it doesn’t show any detail. It’s impossible to ask for repayment from someone without being able to answer “What for?”" - Kerry Carroll
9
"doesn"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Missing most important feature. How does this app average 4.9? While it shows the balance of who owes what, it doesn’t show any detail. It’s impossible to ask for repayment from someone without being able to answer “What for?”" - Kerry Carroll
10
"terrible"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Terrible. Omg, this calculated the expenses for my group SUPER wrong. We even did a test with a new group to see if it worked….nope. Also super wrong. I highly suggest you don’t waste your time with this" - GudetamaMichael
11
"easy"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Update Removed Functionality. I’ve used this app for years and loved it. Until recently, you could tap on a participant and see their expenses. That made it easy for everybody to verify their expenses. Going through each expense individually is a terrible substitute. A…" - DeepSa
12
"each"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Update Removed Functionality. I’ve used this app for years and loved it. Until recently, you could tap on a participant and see their expenses. That made it easy for everybody to verify their expenses. Going through each expense individually is a terrible substitute. A…" - DeepSa
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Expenses not tracking accurately between people
App includes the cost between people when it specifically shouldn’t and that person isn’t checked to be in the split. Very inaccurate for tracking who paid for what and who owes who. I’m unable trust this app at all. Cannot recommend
Missing most important feature
How does this app average 4.9? While it shows the balance of who owes what, it doesn’t show any detail. It’s impossible to ask for repayment from someone without being able to answer “What for?”
what happened ?
The calculations are just very basically wrong. Updated the app to latest … created new tricount, nothing worked. You might want to look at it seriously. In its current state the app doesn’t work whereas it used to be reliable. fix it quickly please.
Terrible
Omg, this calculated the expenses for my group SUPER wrong. We even did a test with a new group to see if it worked….nope. Also super wrong. I highly suggest you don’t waste your time with this
Changed feature, completely destroyed the actual use for the app
You used to be able to see how much you owed each person individually. Now you cannot. Would’ve been great to know this before I went on a trip. Now we have to go through each purchase and add the totals ourselves.
Something went wrong
My tricount have already not function properly for over a week. It state that there’s something went wrong at bunq’s side.
The app does not do the one thing it needed to do, split costs between more people.
So from the first try, it calculates all wrong. I entered 8 people going on a trip with 2 cars. Person “A” pays for the insurances for all 8 people and person “B” pays for the gasoline but only for selected 4 people.
The person “C” needs to only pay the person “A” for the insurance…..but the app calculates that the person “C” needs to pay the person “A” for the gasoline even if he is not added to the group, and on the other hand shows that the person “C” only needs to pay for insurance some small amount that is not realistic to the person “A”
So already by adding first 2 expenses, the app totally miscalculates everything.
Imagine if you rely only on this app to distribute costs, and you do not control al of it at the end….it will totally miss calculate everything and all participants will get random and uncorrect values.
The person “C” needs to only pay the person “A” for the insurance…..but the app calculates that the person “C” needs to pay the person “A” for the gasoline even if he is not added to the group, and on the other hand shows that the person “C” only needs to pay for insurance some small amount that is not realistic to the person “A”
So already by adding first 2 expenses, the app totally miscalculates everything.
Imagine if you rely only on this app to distribute costs, and you do not control al of it at the end….it will totally miss calculate everything and all participants will get random and uncorrect values.
Terrible
Do not use this app! I was asked to update the app in order to keep using it in the middle of my trip and it completely erased all of the data from a weeklong trip right in the middle of it. There was absolutely no easy way to contact customer service and I had to Google what the parent company was in order to find a way to contact someone. The only way to contact them was via email and it was a horrible experience. They say they will get back to you in 10 hours and at first no one got back to me for about 34 hours. Now again remember this is in the middle of our trip. Finally I'm contacted by a trainee who goes back-and-forth with me over a span of TWO MORE WEEKS repeatedly telling me to do things like log out and log back in or delete the app and re-download it, while reassuring me that their team is working hard get my data back. I seriously doubt that they ever even looked at this issue, as after about a week had a they asked me what my login info was associated with my account. I asked them how they were able to be looking into my issue all this time without ever knowing which account was mine, no answer. I asked multiple times to be connected to a manager but was only ever contacted by a trainee. In the end they did not restore my trip and we lost all of our information. Save yourself a headache choose a different platform. The response to this review is ridiculous. No one from the Tricount team tried to help me. I contacted them over and over and over again for weeks and all I ever got was a response from a trainee be patient. Repeatedly I asked for someone from management to contact me and no one ever did. Don't use this app. The response to this bad review is faster than anyone ever responded to my customer service inquiries. I guess they send the same format reply to any bad review, same as they kept sending the same dumb reply to my support requests without answering or addressing a single issue.
Please bring back sorting
The sorting feature was the best feature on this app. Please bring it back.
Very inaccurate app.
This app just doesn’t work at all and very confusing.
Terrible!
This app is fantastic at tracking expenses for a group. It was perfect at tracking who paid for each expense and who was involved. However, the balances and reimbursements were WAY off. We each went back over each and every entry to find the problem but could not discover the error.
Splitwise is better.
I hate this app, beginning middle and end. Thanks for coming to my ted talk.
Wrong addictions & individual balance amounts
I just completed a trip with a friend. Because the spending is only between two parties, it was easy to do a quick manual check. To my surprise, the app counted wrongly. It makes me lost confidence to use the App again!
Nuked by ads
The ads are super intrusive now. They pedal their subscription service at every corner, even going as far as to inconvenience you every time you try to add a charge or payment. The UX was excusable in the past because the functionality was great but it’s over. Ruined by greed.
Hassle
The app did not work for three people. It did not balance and was inaccurate with balances owed. Don’t use!
Critically making calculation errors
This app has one job, to correctly calculate money owed by individuals in large or small groups of people. However I’ve consistently found mistakes in these calculations , where the app glitches and included members that should be excluded (despite all settings being correct). The app isn’t properly maintained, too many glitches , not worth the risk. AVOID
Annoying
This is absolutely the worst thing ever. It doesn’t divide bills in a logical way and makes it difficult to figure out what you actually owe. I hate this app and I’m pretty sure I ended up paying double for things because of it.
Just download Splitwise
Do yourself a favor and use absolutely anything else. In a group of 12 everyone’s account listed different prices. A worthless interface
Drains battery
This app is full of ads and is always working in the background. It drains your battery
Ad aggressively pops up on page and I cannot accept my friend’s invitation
Title says it all
Update Removed Functionality
I’ve used this app for years and loved it. Until recently, you could tap on a participant and see their expenses. That made it easy for everybody to verify their expenses. Going through each expense individually is a terrible substitute. At this point, the app is basically unusable for large groups.
Also, it would be nice if expenses had an easy way to unselect all participants. We had 27 people in our group. When an expense is entered for two people, 25 people have to be deselected instead of selecting two.
Also, it would be nice if expenses had an easy way to unselect all participants. We had 27 people in our group. When an expense is entered for two people, 25 people have to be deselected instead of selecting two.
missing key features
you have to delete things manually and it notifies the other person even when you delete it. One by one even when they send a lump sum, and it’s missing like a swipe to delete functionality. Very hard to see the balance each person owes
Calculations for trip expenses is not easy to view or understand.
The app attempts to calculate a recommended way to split expenses and reimburse the group back, but it’s not clear or easy to understand who has paid who back
Last update trashed the app
With the last update now everything is harder to see. Now you can’t see only expenses in which you are included, you need to open every single record to see if you are in it. Also, when creating a new record everyone is selected by default, so you need to unselect anyone. Go back to previous version!
Lot of grief
Optimized reimbursements as a default and no way to disable is annoying and there are use cases where I’d like to reimburse separately.
There is a data discrepancy between iOS users and Android (just 1cent difference in balances, but concerning in terms of confidence that optimized reimbursements are working correctly) it might be related to one of the expenses being set to “part” splits and the one cent is a rounding discrepancy.
Inputting expenses was ok, categories were too rigid.
There was a lot of confusion and grief at the end when trying to settle up balances.
Next time I’ll just bite the bullet and just pay for Splitwise Pro temporarily.
There is a data discrepancy between iOS users and Android (just 1cent difference in balances, but concerning in terms of confidence that optimized reimbursements are working correctly) it might be related to one of the expenses being set to “part” splits and the one cent is a rounding discrepancy.
Inputting expenses was ok, categories were too rigid.
There was a lot of confusion and grief at the end when trying to settle up balances.
Next time I’ll just bite the bullet and just pay for Splitwise Pro temporarily.
Issues when multiple people added
Worked great until we have a team of 4 people all paying at different times, the soli did not calculate properly
Sentiment summary
98%
Positive (4-5★)
0%
Neutral (3★)
2%
Negative (1-2★)