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Tripadvisor: Plan & Book Trips

Tripadvisor · 467,334 ratings · ★ 4.8

4.8
★★★★★
467,334 ratings
5 ★
418,570 (90%)
4 ★
32,129 (7%)
3 ★
6,449 (1%)
2 ★
3,048 (1%)
1 ★
7,247 (2%)
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Top complaints - extracted from 11 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"doesn"
4 negative reviews mention this · 36% of all complaints
★★★★ "Functionality gone. The new app doesn’t let you organize photos. I loved being able to just see traveler photos. You also can’t search for categories like hot springs anymore, only the pre-prescribed ‘product’ categories. Can’t believe how lame this app is now…" - DesertBebf
2
"tripadvisor"
4 negative reviews mention this · 36% of all complaints
★★★★★ "Ticket nightmare. First time user of TripAdvisor - got to booked attraction and could not get in. Could not access tickets. App kept taking me around in circles but never let me access my tickets. Only after my designated entry time did my tickets show up on…" - DiBd64

📋 All 11 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ DesertBebf 5/9/2026 v68.0
Functionality gone
The new app doesn’t let you organize photos. I loved being able to just see traveler photos. You also can’t search for categories like hot springs anymore, only the pre-prescribed ‘product’ categories. Can’t believe how lame this app is now, what a shame.
★★★★ bes417 4/25/2026 v67.7
no service
sat down. 30 minutes later no one even offered water. left.
★★★★ Dated & Tired Bait & Switch 4/20/2026 v67.7
Overpriced - Dated - Tired!
Checked in to our Casita that we are paying $1962.00 a night for and it was a complete bait and switch….. On the website it shows a beautiful fresh updated new room. We have the exact opposite! AC barely works, WiFi doesn’t work and it took engineering 3 hours to fix the TV’s. They advertised one thing and have provided the exact opposite. Be very aware when booking this.
★★★★ ltabs 4/19/2026 v67.7
New version is insanely buggy
I’ve been using the TripAdvisor app for about a decade and this is the worst version I’ve ever experienced. List and map functions for hotels do not refresh - a new filter menu takes over the full screen and doesn’t go away. I’m using the latest version on an iPhone 16 Pro with the latest iOS 26.3.1. Please address, thanks!
★★★★ Morning Pandora 4/16/2026 v67.7
New app doesn’t work for submitting reviews.
The most recent update makes it difficult to write a review on either the iPad or iPhone. You start typing and it’s ok, but once you get past 10 lines or so, it stops working. Please fix it.
★★★★ DSmith8 4/12/2026 v67.5
Writing Reviews is Impossible
Did somebody test the writing a review feature of the TripAdvisor app under iPadOS 26? The input text window is impossible to compose and review text input.
★★★★ *Susy 4/4/2026 v67.5
Caro, descuidado y de muy mala calidad
Caro, descuidado y de muy mala calidad :
Dandy , BUENOS AIRES, Libertador y Billinghurst: experiencia muy mala.
Pagamos 72 USD por comida de pésima calidad.
La milanesa era dura, llena de nervios, incomible.
El pollo parecía hervido, blanco, sin grillado ni sabor.
Los vegetales arruinados con exceso de romero entero, lleno de ramas duras que tuve que sacar de la boca en cada bocado.
Pedí tres saleros distintos porque ninguno funcionaba: estaban húmedos, con granos de café adentro, la sal no salía y las tapas estaban sucias por dentro.
Cuando lo señalé, la camarera respondió de forma desagradable y poco profesional.
Todo mal ejecutado y descuidado.
Precio completamente injustificado.
No vuelvo.
★★★★ Map reader 1 4/4/2026 v67.5
Horrible upgrade
Used to really like this app. New version is terrible. Map views have almost no labels so you can’t even tell what town you’re looking at. It’s all AI driven slop now
★★★★★ KrikalDawn 4/28/2026 v67.8
What happened?
Recent updates changed the way you show hotel prices.
Clicking on each one instead of them being visible next to each other makes comparison much more time consuming.
Using Google is easier
★★★★★ DiBd64 4/22/2026 v67.7
Ticket nightmare
First time user of TripAdvisor - got to booked attraction and could not get in. Could not access tickets. App kept taking me around in circles but never let me access my tickets. Only after my designated entry time did my tickets show up on my phone - too late! I had to buy another set of entry tickets and will be expecting a full refund from TripAdvisor
★★★★★ Rguy3 4/6/2026 v67.5
Glitches
Tripadvisor has always been a reliable app for me; however, one of my tours was canceled without any notification. I spent a great deal of money traveling to the destination, only to find out that the tour was not taking place. The meeting point was also very difficult to find. Although they provided the exact address, entering it into Uber resulted in several different drop-off points. The instructions need a much clearer and more straightforward meeting location. Customer service was ultimately very helpful, but it was difficult to reach someone before the scheduled tour time. Better communication and clearer directions would have made a significant difference.

Sentiment summary

96%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.