Review Insights · App Store
TripIt: Travel Planner
TripIt · 304,764 ratings · ★ 4.8
4.8
★★★★★
304,764 ratings
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Top complaints - extracted from 25 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
7 negative reviews mention this · 28% of all complaints
★★★★★ "Getting worse. I use the app everyday. It’s started hallucinating and adding flights that I’m not taking. Like UA4 from Inverness in 200 days? Bugs are popping up and features aren’t working, and same old bugs they haven’t fixed." - Roger2048
2
"trip"
7 negative reviews mention this · 28% of all complaints
★★★★★ "still doesn’t work on mac. what a terrible bug, it’s been 3 months and it still freezes on mac as soon as you open app and click on any trip! Developers should be fired" - Denis.Sh
3
"travel"
6 negative reviews mention this · 24% of all complaints
★★★★★ "Hate this site. I cannot print my schedules (exclamation mark) and there is no way to copy a picture of the menu I keep getting on this page. The also will not transfer to my calendar so I end up manually adding all travel plans anyway. Waste of time." - Ockhuizerweg51
4
"tripit"
6 negative reviews mention this · 24% of all complaints
★★★★★ "Frequently locks me out of my Pro account. I have used TripIt with a Pro account and loved it, but recently it started locking me out of my account for 12 hours at a time. It turns out that if I have my VPN on it triggers an account lock and I cannot access my account. Why TripIt tr…" - Lightly Salted
5
"doesn"
5 negative reviews mention this · 20% of all complaints
★★★★★ "Just signing in. This is the worst app in the world. I have tried to sign in for the last 30 min. I have also tried to sign in as a guest associated my wife’s account and still can’t connect. App is no good if it doesn’t work." - Multiple tripper
6
"getting"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Hate this site. I cannot print my schedules (exclamation mark) and there is no way to copy a picture of the menu I keep getting on this page. The also will not transfer to my calendar so I end up manually adding all travel plans anyway. Waste of time." - Ockhuizerweg51
7
"does"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Broken. App used to work really well. Would import travel info seamlessly. Now it does not work." - Dclcla
8
"account"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Just signing in. This is the worst app in the world. I have tried to sign in for the last 30 min. I have also tried to sign in as a guest associated my wife’s account and still can’t connect. App is no good if it doesn’t work." - Multiple tripper
9
"doesn work"
4 negative reviews mention this · 16% of all complaints
10
"information"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Stay away. They broke a good service.. I used TripIt for years. It was a reliable service. They recently started banning access from VPNs. They lock you out of your account when you need to get critical information about your trip. If you’re doing the safe thing while travel…" - IP Usr
11
"trips"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible. This doesn’t really work. Dates are wrong, trips not recognized, super clunky, & I’m deleting" - 808kelly
12
"started"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Getting worse. I use the app everyday. It’s started hallucinating and adding flights that I’m not taking. Like UA4 from Inverness in 200 days? Bugs are popping up and features aren’t working, and same old bugs they haven’t fixed." - Roger2048
📋 All 25 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Hate this site
I cannot print my schedules (exclamation mark) and there is no way to copy a picture of the menu I keep getting on this page. The also will not transfer to my calendar so I end up manually adding all travel plans anyway. Waste of time.
Getting worse
I use the app everyday. It’s started hallucinating and adding flights that I’m not taking. Like UA4 from Inverness in 200 days? Bugs are popping up and features aren’t working, and same old bugs they haven’t fixed.
Broken
App used to work really well. Would import travel info seamlessly. Now it does not work.
Just signing in
This is the worst app in the world. I have tried to sign in for the last 30 min. I have also tried to sign in as a guest associated my wife’s account and still can’t connect. App is no good if it doesn’t work.
still doesn’t work on mac
what a terrible bug, it’s been 3 months and it still freezes on mac as soon as you open app and click on any trip! Developers should be fired
Terrible customer service
Used to be great, now abysmal
Frequently locks me out of my Pro account
I have used TripIt with a Pro account and loved it, but recently it started locking me out of my account for 12 hours at a time. It turns out that if I have my VPN on it triggers an account lock and I cannot access my account. Why TripIt treats VPNs in such a stupid fashion I cannot imagine, but I sometimes use a very popular VPN when traveling and losing access to my data while on a trip is not okay. I switched to Wanderlog and have not had problems.
Update: I was able to confirm with TripIt support that an account is automatically locked for 12 hours if they don’t like the IP address. No warning or notice, just immediate 12 hour block with no access to travel info!! And this is based on a blacklist that is obviously faulty. I suppose this is what happens when you hire IT folks who don’t travel, lol!
Update: I was able to confirm with TripIt support that an account is automatically locked for 12 hours if they don’t like the IP address. No warning or notice, just immediate 12 hour block with no access to travel info!! And this is based on a blacklist that is obviously faulty. I suppose this is what happens when you hire IT folks who don’t travel, lol!
Stay away. They broke a good service.
I used TripIt for years. It was a reliable service.
They recently started banning access from VPNs. They lock you out of your account when you need to get critical information about your trip.
If you’re doing the safe thing while traveling-using a VPN on a public network-and you need your hotel or flight information…
… TripIt will block your access to your travel details.
They’ll probably turn your account on if open a ticket. That takes days.
You need flight and hotel information TODAY. Not in a few days.
This is incredibly dangerous.
Hopefully they reverse this dangerous practice soon.
Until then, there are other travel organizers that don’t block you from getting your travel details when you need them.
They recently started banning access from VPNs. They lock you out of your account when you need to get critical information about your trip.
If you’re doing the safe thing while traveling-using a VPN on a public network-and you need your hotel or flight information…
… TripIt will block your access to your travel details.
They’ll probably turn your account on if open a ticket. That takes days.
You need flight and hotel information TODAY. Not in a few days.
This is incredibly dangerous.
Hopefully they reverse this dangerous practice soon.
Until then, there are other travel organizers that don’t block you from getting your travel details when you need them.
Junk
Maybe if you pay for it it works but otherwise this app does nothing but take up your information and space
Connected Apps
No way to add these apps
Can’t Cancel Subscription
They make it impossible to cancel subscription. There is no where in the app to cancel subscription. Be careful!!!!!!
Paid for Pro Subscription primarily for airfare refund notification feature
I have received at least ten notifications from TripIt Pro claiming that a flight I have booked is not cheaper and I should contact the airline for a refund. I subscribed specifically for this feature.
Feature is garbage. Every single notification of claiming reduced airfare has me going and checking. Yup. Wrong. Not less expensive but more.
Latest example. Email/App notification came in. Immediately checked cause I was on the computer. Flight was not $338 as claimed by Tripit Pro but actually $418. I paid $397.
Save your money. And honestly the other features of the app aren’t that great since the airline apps do it better faster.
If your company makes you use Concur’s TripIt great whatever but at a consumer don’t waste your time and money with this app.
Feature is garbage. Every single notification of claiming reduced airfare has me going and checking. Yup. Wrong. Not less expensive but more.
Latest example. Email/App notification came in. Immediately checked cause I was on the computer. Flight was not $338 as claimed by Tripit Pro but actually $418. I paid $397.
Save your money. And honestly the other features of the app aren’t that great since the airline apps do it better faster.
If your company makes you use Concur’s TripIt great whatever but at a consumer don’t waste your time and money with this app.
this app sucks
used ti be great. now doesnt load trips. goodbye
Spent more time fixing errors
Inaccurate from the get-go on a very clear and easy to read hotel reservation. Wrong checkin and check out dates. Placed 4 guests on my hotel reservation for 2, including guests "Flex Rate" and "Free Breakfast". 😂 Wanted me to create a new plan under a trip that had already been created for the same dates. No way to assign it to an existing trip. Too many other issues to list.
Disappointed
I was really hopeful this would be the travel tool that managed my trips and points. Turns out if you use American you have to email them statements which is a non-starter. It cost me $50 to learn that lesson. Tracking flights and trips I have plenty of those tools, but if you can’t track my primary airlines loyalty program then what’s the point. Also, doesn’t track my Chase Sapphire or Citi points. And the Marriott wasn’t working either. Account deleted and lesson learned. Would have been nice to have known this ahead of time.
The Best
All my travel in one place.
Deleted trip portions
I loved this app but with a recent conflict they deleted all three segments of the trip instead of just the one which needed replacement.
I spent much time editing them for all the seat assignments, ticket numbers and Itinerary code. The last two segments were with a different carrier so it is difficult to restore.
Next time I will ignore their conflict resolution so nothing gets deleted. Their support was not helpful and said the information could not be recovered.
I spent much time editing them for all the seat assignments, ticket numbers and Itinerary code. The last two segments were with a different carrier so it is difficult to restore.
Next time I will ignore their conflict resolution so nothing gets deleted. Their support was not helpful and said the information could not be recovered.
Does NOT work on Mac, even with Apple M Chip
I’ll save you some time if you’re trying to use the iPad app on your Apple M chip Mac (which TripIt says will work on its website), it doesn’t work. It opens and looks promising showing your trips, but when you click on a trip you get the eternal rainbow spinner to nowhere. Hope this saves someone else from having to discover this the hard way.
Useless without a subscription
Not cool.
Password reset broken
Password reset link expires immediately. Cleaned out emails. New email same thing. No one to contact
App continues to crash
Even after an update the pro version continues to crash making the app and the money paid for it worthless. Never had problem before. But when out of country I rely on this app. Not sure I can recommend this to anyone to pay for pro version now.
Terrible
This doesn’t really work. Dates are wrong, trips not recognized, super clunky, & I’m deleting
Poor functionality
This app is poorly designed and difficult to operate. Entering documents does not work well, and getting trip information into it is very clunky. I have the non-pro version.
App blocks vpn
I use legitimate widely used vpn services when traveling. Tripit detected my vpn ip address and logged me out, blocked me from logging back in for 24 hours.
Only found out the reason several days after contacting their customer support. Major inconvenience without a good reason. Asked support to escalate but never heard from them again.
Only found out the reason several days after contacting their customer support. Major inconvenience without a good reason. Asked support to escalate but never heard from them again.
Forwarded TripIt pdf not imported
I tried forwarding a TripIt generated pdf a TripIt member sent me and got an error back from TripIt saying ‘There was a problem…’ Seems like this should work.
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)