Review Insights · App Store
TripIt: Travel Planner
TripIt · 301,012 ratings · ★ 4.8
4.8
★★★★★
301,012 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"trip"
9 negative reviews mention this · 30% of all complaints
★★★★★ "App is broken on MAC NOW. they asked to delete old app and download from mac app store (basically the iPAD version) but it has been broken for many weeks anytime you open and click on any trip it simply freezes, I sent them many emails no fixes no reply!" - Denis.Sh
2
"tripit"
7 negative reviews mention this · 23% of all complaints
★★★★★ "Does NOT work on Mac, even with Apple M Chip. I’ll save you some time if you’re trying to use the iPad app on your Apple M chip Mac (which TripIt says will work on its website), it doesn’t work. It opens and looks promising showing your trips, but when you click on a trip you get the …" - hordtheviking
3
"doesn"
7 negative reviews mention this · 23% of all complaints
★★★★★ "Does NOT work on Mac, even with Apple M Chip. I’ll save you some time if you’re trying to use the iPad app on your Apple M chip Mac (which TripIt says will work on its website), it doesn’t work. It opens and looks promising showing your trips, but when you click on a trip you get the …" - hordtheviking
4
"email"
6 negative reviews mention this · 20% of all complaints
★★★★★ "App is broken on MAC NOW. they asked to delete old app and download from mac app store (basically the iPAD version) but it has been broken for many weeks anytime you open and click on any trip it simply freezes, I sent them many emails no fixes no reply!" - Denis.Sh
5
"version"
5 negative reviews mention this · 17% of all complaints
★★★★★ "App is broken on MAC NOW. they asked to delete old app and download from mac app store (basically the iPAD version) but it has been broken for many weeks anytime you open and click on any trip it simply freezes, I sent them many emails no fixes no reply!" - Denis.Sh
6
"travel"
5 negative reviews mention this · 17% of all complaints
★★★★★ "The Best. All my travel in one place." - Michaelmas 01
7
"information"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Deleted trip portions. I loved this app but with a recent conflict they deleted all three segments of the trip instead of just the one which needed replacement. I spent much time editing them for all the seat assignments, ticket numbers and Itinerary code. The la…" - jhw56
8
"subscription"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Useless without a subscription. Not cool." - wrathpanda
9
"paid"
5 negative reviews mention this · 17% of all complaints
★★★★★ "IP blacklisting. TripIt won’t allow one to update an itinerary if you have accessed their app using a VPN in the last 72 hours. I paid for the pro version of this app and I’m disappointed in it. I have NEVER received an alert advising me of a less expensive…" - Dcbhsh
10
"sent"
4 negative reviews mention this · 13% of all complaints
★★★★★ "App is broken on MAC NOW. they asked to delete old app and download from mac app store (basically the iPAD version) but it has been broken for many weeks anytime you open and click on any trip it simply freezes, I sent them many emails no fixes no reply!" - Denis.Sh
11
"emails"
4 negative reviews mention this · 13% of all complaints
★★★★★ "App is broken on MAC NOW. they asked to delete old app and download from mac app store (basically the iPAD version) but it has been broken for many weeks anytime you open and click on any trip it simply freezes, I sent them many emails no fixes no reply!" - Denis.Sh
12
"itinerary"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Deleted trip portions. I loved this app but with a recent conflict they deleted all three segments of the trip instead of just the one which needed replacement. I spent much time editing them for all the seat assignments, ticket numbers and Itinerary code. The la…" - jhw56
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App is broken on MAC NOW
they asked to delete old app and download from mac app store (basically the iPAD version) but it has been broken for many weeks anytime you open and click on any trip it simply freezes, I sent them many emails no fixes no reply!
The Best
All my travel in one place.
Deleted trip portions
I loved this app but with a recent conflict they deleted all three segments of the trip instead of just the one which needed replacement.
I spent much time editing them for all the seat assignments, ticket numbers and Itinerary code. The last two segments were with a different carrier so it is difficult to restore.
Next time I will ignore their conflict resolution so nothing gets deleted. Their support was not helpful and said the information could not be recovered.
I spent much time editing them for all the seat assignments, ticket numbers and Itinerary code. The last two segments were with a different carrier so it is difficult to restore.
Next time I will ignore their conflict resolution so nothing gets deleted. Their support was not helpful and said the information could not be recovered.
Does NOT work on Mac, even with Apple M Chip
I’ll save you some time if you’re trying to use the iPad app on your Apple M chip Mac (which TripIt says will work on its website), it doesn’t work. It opens and looks promising showing your trips, but when you click on a trip you get the eternal rainbow spinner to nowhere. Hope this saves someone else from having to discover this the hard way.
Useless without a subscription
Not cool.
Password reset broken
Password reset link expires immediately. Cleaned out emails. New email same thing. No one to contact
It lied to me
I downloaded this app today and sent flight information for an upcoming flight. A few hours later I got an alert that the price had decreased $62 from what I paid this morning. It listed step by step directions for calling the airline and requesting a refund. I was impressed….until I followed those instructions. I ended up wasting 20 minutes on the phone with the airline and looking like a fool…because the price had NOT actually changed at all. I obviously can’t trust this app, so won’t be using it again. Deleted!
Awful
I have been using TripIt on-line for years and have really liked it. Just downloaded this app to my Mac and it is utterly useless. Every time I try to navigate to a different record the system crashes. And yes my computer has an Apple silicon chip. This is making me question whether I should be relying on the web version as well.
Does not work with screen mirroring
Screen shows a full screen home page instead of mirroring correctly
DO NOT WASTE YOUR MONEY ON PRO!!!
First off this app has a hard time figuring out scheduling changes. Shortened one trip to add a trip right after it. It combined it into one. Why? Cause I hadn’t set the date on the first trip to the earlier return date.
I have received four alerts saying that the price of flights were cheaper than what I paid. This is the point of why I paid for the pro version. When I looked all four weren’t cheaper they were more expensive.
This app is a complete waste of money. Concur is not adding any benefit to your travel . Don’t download this. It’s a time consuming frustration. And that’s being nice.
I have received four alerts saying that the price of flights were cheaper than what I paid. This is the point of why I paid for the pro version. When I looked all four weren’t cheaper they were more expensive.
This app is a complete waste of money. Concur is not adding any benefit to your travel . Don’t download this. It’s a time consuming frustration. And that’s being nice.
New account setup is a mess
Setup a new account. Confirmed email. Get the doesn’t match note. Hit update password and get invalid form message. Endless loops trying all fixes. Horrible maintenance of links.
Can’t link to inbox
Trip it is awful. I tried to link this app to my email inbox 5 separate times. It keeps failing and won’t link any reservations or information for my upcoming trip. This app sucks.
Constant problems with signing im
The program constantly drops password and requires that a new password be established. Ready to move on and find another travel organizer
app not updating info
despite confirming receipt of itineraries, the app info doesn't update. I have to reinstall each time to see latest info. Apple phone.
BROKEN SOFTWARE
I've used and loved this app for years. But recently it isn't working. It send me a notification for a trip to Philadelphia, which does it exist ! They used two flights to/from PHL are in the past (Dec 2025 and January 2026). It also projected a return flight a year into the future that isn't happening. So the whole trip spans 328 days, and centers around two past flights.
THEN it added an upcoming trip to California in April to that same reservation.
THEN it added a trip to Europe in July to that same reservation.
What is happening? Why can't the software differentiate past trips, upcoming trips, and different dates and places months apart?
The responses from support were also useless. First they told me the system can't detect if flights are in the past because the reservation doesn't have a year? Of course it does. Then they said it groups them together based on similar data ranges, but the dates span 328 days and are months apart. Then they said I should manually arrange them into 3 trips. Why would I even have an app if I need to do that?
SOMETHING IS BROKEN, and support is no help at all. I'll be looking for a replacement.
THEN it added an upcoming trip to California in April to that same reservation.
THEN it added a trip to Europe in July to that same reservation.
What is happening? Why can't the software differentiate past trips, upcoming trips, and different dates and places months apart?
The responses from support were also useless. First they told me the system can't detect if flights are in the past because the reservation doesn't have a year? Of course it does. Then they said it groups them together based on similar data ranges, but the dates span 328 days and are months apart. Then they said I should manually arrange them into 3 trips. Why would I even have an app if I need to do that?
SOMETHING IS BROKEN, and support is no help at all. I'll be looking for a replacement.
Garbage
If you forget your password you will never again be able to access your account, even after a reset. Plus the cost for the most basic itinerary is ludicrous. Got this to replace TripCase and this app is absolutely horrible and outdated.
No Value
I thought TripIt pro being integrated with my company’s travel portal would make a great tool to manage all my travel. The service doesn’t add any value beyond what having your airline and hotel app does. I find myself only opening the TripIt app to clear notifications I already know about via my other travel apps. (American airline/marriott). A complete waste of $50. Looking for a way to cancel my subscription, but that option is hidden.
No longer necessary
Now that Mail and Messenger automatically create detailed Calendar entries, this app is no longer useful nor necessary. In addition, it has become impossible to automatically add AirBnB bookings into trips.
Traveling by rail in Europe?
Don’t bother with this or any other trip app; Eurail has a perfectly simple online trip planner. The app is clumsy and nosy. Really wonder where the data it collects is going.
Doesn’t work with my email address
I have tried to contact TripIt Pro to ask questions. I have never received an answer to any of my question. I use Apple mail program and cannot get my emails added to my trips. I have to manually add everything and this is not why I purchased this app. I do not recommend this app and I will be canceling my subscription before it renews for next year.
Signed a very disappointed customer.
Signed a very disappointed customer.
It’s a mess…
I used it for few years but never enjoyed it. Tried also the paid version but is not worth the bucks…
Main deficiency can’t manage event updates; I.e. you check out earlier from an hotel or you extend your rental car agreement or you change flight… all those events will be simply added to the trip with overlapping times and so on, at the end you’ll get a pure mess…
In AI era this is not acceptable.
Main deficiency can’t manage event updates; I.e. you check out earlier from an hotel or you extend your rental car agreement or you change flight… all those events will be simply added to the trip with overlapping times and so on, at the end you’ll get a pure mess…
In AI era this is not acceptable.
Forwarded TripIt pdf not imported
I tried forwarding a TripIt generated pdf a TripIt member sent me and got an error back from TripIt saying ‘There was a problem…’ Seems like this should work.
IP blacklisting
TripIt won’t allow one to update an itinerary if you have accessed their app using a VPN in the last 72 hours. I paid for the pro version of this app and I’m disappointed in it. I have NEVER received an alert advising me of a less expensive fare - one of the selling points of having pro. There is space here for an innovator to own what TripIt is trying, and not succeeding, in doing.
Buggy connectivity
Great… when it works. Loses account often.
Has become almost useless
I’ve used this app for years, but in the past year it has failed miserably. An app isn’t helpful if you have to manually add plans to a trip!
Email forward issues
I’ve been a Pro subscriber since 2010. Up until about 6 months ago, I had zero issues. But now, forwarded emails with flight details and monthly point statements are rejected due to size. These are the emails sent by the airlines and hotels. Yet support expects me to reach out to AA or some other massive airline or hotel and ask them to generate smaller emails or to create a template of my own. This should be a simple adjustment. I’ve even attempted to reduce the content in the emails but it never works. I’m knocking my 5 star to 2 and discontinuing my paid subscription.
Not quite there
I have used TripIt for a long time and generally like it. However, it is strange how the software is unable to read some basic itineraries with all relevant information and input them into my plans, maybe because the format doesn’t jive with their system.
The app is falling behind. In this day of AI, this is a must…take a nonstandard format, figure out relevant details and autopopulate.
The app is falling behind. In this day of AI, this is a must…take a nonstandard format, figure out relevant details and autopopulate.
Now requiring an intrusive amount of information
There’s no good reason that a glorified scheduling app needs my birthday, needs my full name, or anything similar. It is not actually handling my global travel documents. It’s basically just a calendar and reminder system. I will be discontinuing my pro subscription because now it seems like it’s data harvesting and selling my info, rather than providing me a service.
Getting worse and worse
Seems neglected.
Good for itinerary on the go, bad for automatic categorization of plans.
This app would be INCREDIBLE if they could correctly pull dates, times, locations, and event types from the data I forward them via email. They appear to use some form of legacy data parsing which is only capable of the most basic airline/hotel plans, else it fails about 90% of the time.
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)