Review Insights · App Store
True Surf
True Axis · 3,342 ratings · ★ 3.8
3.8
★★★★★
3,342 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
19 negative reviews mention this · 58% of all complaints
★★★★★ "False surf. This game is such a scam. The surf forecast never reflects the size of the waves. Why are 10ft waves shorter than my surfer? The only way this game is fun is if you buy perfect storms. Pay to play or delete the game." - joey63
2
"play"
9 negative reviews mention this · 27% of all complaints
★★★★★ "False surf. This game is such a scam. The surf forecast never reflects the size of the waves. Why are 10ft waves shorter than my surfer? The only way this game is fun is if you buy perfect storms. Pay to play or delete the game." - joey63
3
"been"
8 negative reviews mention this · 24% of all complaints
★★★★★ "fix the air challenges. I love this game. and i loved when they added challenges they added a new reason to play the game and a fun challenge. the only problem now is the air challenges just simply don’t work. its a small bug that seems like it would be an easy fi…" - Mikegiar67
4
"surf"
7 negative reviews mention this · 21% of all complaints
★★★★★ "False surf. This game is such a scam. The surf forecast never reflects the size of the waves. Why are 10ft waves shorter than my surfer? The only way this game is fun is if you buy perfect storms. Pay to play or delete the game." - joey63
5
"wave"
6 negative reviews mention this · 18% of all complaints
★★★★★ "False surf. This game is such a scam. The surf forecast never reflects the size of the waves. Why are 10ft waves shorter than my surfer? The only way this game is fun is if you buy perfect storms. Pay to play or delete the game." - joey63
6
"impossible"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Proposed Changes (Please read!). Game is often fun to play without wifi but after a while gets very dull. I would suggest: 1. Make a career mode (game often feels boring with nothing to look / work towards) 2. Make challenges easier (eg. The impossible “air time” challeng…" - TFCSOCCER
7
"years"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Upsetting. Needs first person pov, and needs more perfect storms. Also impossible to level up past 15. Launch a perfect storm and get 300+ points on every wave and you get half a level, which is 1/5 needed to level up. I want the puzzle board but need…" - Hhhsjdjgdj
8
"waves"
5 negative reviews mention this · 15% of all complaints
★★★★★ "False surf. This game is such a scam. The surf forecast never reflects the size of the waves. Why are 10ft waves shorter than my surfer? The only way this game is fun is if you buy perfect storms. Pay to play or delete the game." - joey63
9
"ranch"
5 negative reviews mention this · 15% of all complaints
★★★★★ "It was my favorite. I was enjoy in it , but you slow down tournament , the wave of ranch you only surf it twice a year ther not more great surf spots we need more wave and diferent part of the world including the caribbean" - skinnyd1989
10
"level"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Proposed Changes (Please read!). Game is often fun to play without wifi but after a while gets very dull. I would suggest: 1. Make a career mode (game often feels boring with nothing to look / work towards) 2. Make challenges easier (eg. The impossible “air time” challeng…" - TFCSOCCER
11
"bugs"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Could be great but isn’t.. So many bugs, the worst being most often you cannot see yourself during the first halt of the ride basically making the game pointless." - Lipbash
12
"progress"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Fun, bug tired of the Mission Bugs. Air height doesn’t record on the missions. I’m trying to progress in the game, but I can’t because the air height doesn’t get recorded. Please fix or advise!!!!!" - Robbyp_84
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
False surf
This game is such a scam. The surf forecast never reflects the size of the waves. Why are 10ft waves shorter than my surfer? The only way this game is fun is if you buy perfect storms. Pay to play or delete the game.
Sorry
Sorry I flipped out earlier, it’s just that I can’t see anything sometimes for nazare
Proposed Changes (Please read!)
Game is often fun to play without wifi but after a while gets very dull. I would suggest:
1. Make a career mode (game often feels boring with nothing to look / work towards)
2. Make challenges easier (eg. The impossible “air time” challenges)
3. Make clams easier to obtain (they are very hard to obtain off rip and in general)
4. High airs automatically kicking you off
5. Rating system is trash, basically impossible to get a 10
6. Make it so bigger waves are harder to turn to make it realistic
7. Levelling up is way too hard
And the “truesurf clip of the week” is a joke because I:
1. Make post of my clip
2. Tag your insta account
3. Can‘t dm because messages to your account are blocked
4. Use the specific hashtags
5. And instructions are not clear
6. Most weeks there is no competition (whenever the devs feel like it)
Even after I have done all of these steps on several different occasions during many weeks I have yet to get any confirmation of its been submitted or not, or if it’s even been considered (ZERO communication like I’m talking to a brick wall 🧱.) From first glance its seems like a great idea by interacting with the community. But I’ve come to realize that they maybe using the submissions / posts from participants as “free promo” making users make posts with nothing in return, almost as if the winners are secretly the DEVS 😡. It all seems too fishy to me with things including: no instructions how to enter, not even able to dm the “truesurf” account, the “clip of the week” competitions are only on selected weeks, winners having small to no followings (1-20 followers 🤨, almost as if they’re burner accounts), and the clips being belowpar if that.
I hope to get answers and my ideas to be considered! Thanks for listening lol!
1. Make a career mode (game often feels boring with nothing to look / work towards)
2. Make challenges easier (eg. The impossible “air time” challenges)
3. Make clams easier to obtain (they are very hard to obtain off rip and in general)
4. High airs automatically kicking you off
5. Rating system is trash, basically impossible to get a 10
6. Make it so bigger waves are harder to turn to make it realistic
7. Levelling up is way too hard
And the “truesurf clip of the week” is a joke because I:
1. Make post of my clip
2. Tag your insta account
3. Can‘t dm because messages to your account are blocked
4. Use the specific hashtags
5. And instructions are not clear
6. Most weeks there is no competition (whenever the devs feel like it)
Even after I have done all of these steps on several different occasions during many weeks I have yet to get any confirmation of its been submitted or not, or if it’s even been considered (ZERO communication like I’m talking to a brick wall 🧱.) From first glance its seems like a great idea by interacting with the community. But I’ve come to realize that they maybe using the submissions / posts from participants as “free promo” making users make posts with nothing in return, almost as if the winners are secretly the DEVS 😡. It all seems too fishy to me with things including: no instructions how to enter, not even able to dm the “truesurf” account, the “clip of the week” competitions are only on selected weeks, winners having small to no followings (1-20 followers 🤨, almost as if they’re burner accounts), and the clips being belowpar if that.
I hope to get answers and my ideas to be considered! Thanks for listening lol!
Upsetting
Needs first person pov, and needs more perfect storms. Also impossible to level up past 15. Launch a perfect storm and get 300+ points on every wave and you get half a level, which is 1/5 needed to level up. I want the puzzle board but need lvl 18 which will take years.
Could be great
Super fun to play, but glitchy and inconsistent on the scoring. If updated regularly it would be an easy 5
Could be great but isn’t.
So many bugs, the worst being most often you cannot see yourself during the first halt of the ride basically making the game pointless.
Bodyboard
Need to add bodyboard please
It won’t let me in
I just downloaded the game and when l tried to play the game it would not let me in!😠
So much potential
Unfortunately, they’ve left intentional bugs in the game for years, to make the game pay to win. Very sad.
Fix the bugs PLEASE
Im so sick of wasting Perfect Storms because of a silly bug that has been present for at least one year, probably two years. I’ve written to true axis support about this, a long time ago. Sometimes, when I try to open settings to change something (usually intending to turn off auto drop-in, or change the control sensitivity), rather than settings opening, a tutorial begins to play. When I choose to exit the tutorial (by saying yes, skip the tutorial) my Perfect Storm has ended. Even if I just started it several seconds before. This isn’t the only bad effect of this bug - it also resets my HUD settings, and other settings. Not ALL of them. It’s always the same group of settings that are reset. Im #%@!ing sick of it. I’ve even deleted the app, hard reset my phone and reinstalled it, which destroyed my progress, and did not fix the bug. iPhone 11, iOS 18.5. (But this bug has persisted since at least 17.0, maybe iOS 16 even. Im on the latest true surf update. Please help!
Great game with NO SUPPORT
Love the game , but no support. Email support several times and got no response. Was hoping to sync with iPad and iPhone but got no support.
Level up not leveling up
I have been playing this game for way too many years. Recently leveled up from 21 to 21… idk how this happened but the game is broken , worked mad hard to get to level 22 and now I have to redo level 21 . Fix the game cmon guys…
MISSIONS
won’t fix the missions. can’t progress in the game and it’s been like this for years
Mission impossible
The Aerial hight in missions no longer take when you pull them off. Iphone 13 pro
Game stuck
You can only get to level 26. The game is stuck and won’t let you go any farther. Otherwise I I’d give it a five star
Glad I cancelled my frequent flyer
There’s a specialty event right now and the wave pool has been broken for 2 days. They sent out a note about the bug, but haven’t fixed it. They’ll gladly take your clams to enter it though. What the actual f happened to this game. Used to be so good before the latest update.
Surf ranch contest broken
waves do not generate for me
Surf ranch
So can I get my clams refunded. I entered the comp the first time and no waves even came for the actual surf ranch comp. Thought it was a bug so I ended comp and started another. Second comp same issue. No saves came and I sat in there for a min. Every time I tapped the screen like it said, it would just reset the screen back to where it was.
Wave pool has no wave
Trying to play the Surf Ranch during the Abu Dhabi event and the train goes by but there’s literally no wave. Already spent many shells trying to enter the event. Waste of shells.
impossible to progress
This game is very frustrating as it is impossible to progress at. they expect you to buy coins in order to play the game. otherwise, you literally can’t level up or even have fun. very frustrating as the game itself is fun, but the lack of the ability to actually progress ruins it. would rate 0 stars if I could
Old news
Very rarely an update, app is jumpy and freezes often. Don’t pay for any part of it!
So many bugs and no support…
This is my second time having to start a whole new account because I’m stuck at a location and the app won’t let me change. It tells me to contact customer support but it gives you an impossible list of things to do in order to sort out the problem. If you know you know. Don’t waste your time.
Broken progress
Great game but has a broken progression system which you can only pay to advance, needs to be fixed
Live conditions suck
In theory, the live condition aspect of the game is a cool feature. In practice, many of the waves in the game suck most of the time because of the live conditions. Some of them are never good. It’s a video game, why I am suffering through a flat spell in real life and in a game?
fix the air challenges
I love this game. and i loved when they added challenges they added a new reason to play the game and a fun challenge. the only problem now is the air challenges just simply don’t work. its a small bug that seems like it would be an easy fix but this bug has been there for months at this point. just seems like they dont care about the game. a bit more effort would make this game awesome.
It was my favorite
I was enjoy in it , but you slow down tournament , the wave of ranch you only surf it twice a year ther not more great surf spots we need more wave and diferent part of the world including the caribbean
Glitch
Great game but when it tells you to do a 1 ft or 6 ft air in a task and you do it it doesn’t work and say you completed
Fun, bug tired of the Mission Bugs
Air height doesn’t record on the missions. I’m trying to progress in the game, but I can’t because the air height doesn’t get recorded. Please fix or advise!!!!!
Big air missions
Please fix the glitch that does not count landed big airs that you complete. So frustrating to finally hit the exact 1 foot wave for it not to even count.
Leveling issues
Fun game but I can’t level up everytime I’m about to level it goes back to the same level so I have level up for example level 17 3-4 times before I get to level 18
To expensive and need to look in to hackers during contest
…
Devs don’t care
I have been playing True Surf for like 6 years, an almost embarrassing amount of time, and aside from a few recent updates it just feels like the developers don’t care. Right now there is a surf ranch event which you have to pay for with the in game currency (contests used to be free). I wish I could attach a video because I payed for not one wave to roll through in the three minutes. I screen recorded it. So buggy, nearly impossible to get most of the boards in game without shelling out enough money that I might as well spend it on an actual board-they don’t care, makes me sad because I love the game.
Graphics toast
The games graphics have been ruined by the latest update. Massive stuttering on 14 pro max. Deleted as it's no longer enjoyable to play. Shame.
Update: Recently purchased iPad air. Game graphics continue to stutter horribly. Not fun to watch the glitching while playing.
Update: Recently purchased iPad air. Game graphics continue to stutter horribly. Not fun to watch the glitching while playing.
Sentiment summary
68%
Positive (4-5★)
11%
Neutral (3★)
21%
Negative (1-2★)