Review Insights · App Store
Truecaller: Premium Caller ID
True Software Scandinavia AB · 251,224 ratings · ★ 4.4
4.4
★★★★★
251,224 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
12 negative reviews mention this · 33% of all complaints
★★★★★ "Not free. It should say in the first line of the description: $75 per year, so that people don’t waste their time on setup. I won’t pay unless I see the app is working, which for this kind of app can take weeks." - PavelUg
2
"work"
8 negative reviews mention this · 22% of all complaints
★★★★★ "Not free. It should say in the first line of the description: $75 per year, so that people don’t waste their time on setup. I won’t pay unless I see the app is working, which for this kind of app can take weeks." - PavelUg
3
"spam"
7 negative reviews mention this · 19% of all complaints
★★★★★ "Disappointed. Paid for this app. I really was hoping it would block the abundance of spam calls I receive daily but it didn’t." - PaulySF
4
"phone"
7 negative reviews mention this · 19% of all complaints
★★★★★ "Expect you to pay now. No no I will not pay for your app. Deleted. One phone I don’t have to pay for it and the other they expect me to. No" - Lakehobo8
5
"premium"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Does not work. Installed the premium, immediately didn’t work. This is a scam in itself" - alesko99
6
"scam"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Does not work. Installed the premium, immediately didn’t work. This is a scam in itself" - alesko99
7
"calls"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Disappointed. Paid for this app. I really was hoping it would block the abundance of spam calls I receive daily but it didn’t." - PaulySF
8
"doesn"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Scam. Scam, doesn’t work and thy take your money anyways. Gotta love that." - Addison Schipper
9
"number"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Poor Value and not free. Doesn’t work. Every time I get a scam call it just says “likely from a business” only to pick up and see that it’s a scam call. It looks like that it doesn’t really do a good job at detecting spoofed numbers and only works with some known n…" - e94904
10
"didn"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Didn’t work. It didn’t give me a name it gave me the company, literally useless" - Porkchop_3
11
"didn work"
4 negative reviews mention this · 11% of all complaints
12
"does"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Does not work. Installed the premium, immediately didn’t work. This is a scam in itself" - alesko99
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not free
It should say in the first line of the description: $75 per year, so that people don’t waste their time on setup. I won’t pay unless I see the app is working, which for this kind of app can take weeks.
Too much add
Too much add
Fake advertisement there is nothing FREE in the website it promises that id u download it its free
Dont install the app
Didn’t work
It didn’t give me a name it gave me the company, literally useless
Not free
Thought that was a free app, installed it went through the process of giving them all my info then they ask me to pay… seedy.
Does not work
Installed the premium, immediately didn’t work. This is a scam in itself
Nop
As soon as you get in it wants you to get the premium. No way to go without activating that. No thank you
Disappointed
Paid for this app. I really was hoping it would block the abundance of spam calls I receive daily but it didn’t.
Scam
Scam, doesn’t work and thy take your money anyways. Gotta love that.
Poor Value and not free
Doesn’t work. Every time I get a scam call it just says “likely from a business” only to pick up and see that it’s a scam call. It looks like that it doesn’t really do a good job at detecting spoofed numbers and only works with some known numbers and only some at that. No matter how many times I report a number as spam it just keeps coming even on the max blocking setting.
And the even bigger cherry on top is that there is no more free plan which was occasionally useful to lookup unknown numbers but since that’s been gutted I really can’t recommend this app.
And the even bigger cherry on top is that there is no more free plan which was occasionally useful to lookup unknown numbers but since that’s been gutted I really can’t recommend this app.
The app doesn’t w
Did everything and the app didn’t work
really should have lead from the jump that people would have to… PAY for this
read the title… not even a free trial is offered like hello?? why did you force me to spend all that time inputting my number and setting up an account just to be look “oops! actually, WE AREN’T FREE!” ridiculous and dumb. no thanks
Expect you to pay now
No no I will not pay for your app. Deleted. One phone I don’t have to pay for it and the other they expect me to. No
App is no longer free on AppStore
It sucks this app used to be free and it is still free on Android but iphone users have to pay for it. It sucks !!
No Add supported free version
It’s nit free
Not free
Not Free!
Gotta pay up
They get all your details, then tell you that you have to pay. If you aren’t prepared to pay, don’t enter all your details.
App not working on my phone
I’m in USA and my App Store location is also USA, but when I try to install the app there is a pop up saying that this service is currently not supported in this region. How to resolve this issue?
App sucks
This does not work do not download
It blocked everything but spam calls
see above
App became ėņsħıttıfıėd; CREATES notification spam to upgrade or buy overpriced subscriptions. Awful
I want TrueCaller to work as advertised, I really do. I installed the free app, and went through all the install steps. It seems to get uninstalled if you use app offloading. You know it’s working because calls in the phone app show extra TrueCaller data. In practice this almost never happens.
For some reason you have to turn on 4 TrueCaller filters in Phone settings and it hangs on one of the steps. Then you get it working but a few days later it stops. TrueCaller’s own NOTIFICATION SPAM IS INCESSANT w/no way to stop it except stopping all notifications. Enşhıttıfıcåtıoń: complete.
For some reason you have to turn on 4 TrueCaller filters in Phone settings and it hangs on one of the steps. Then you get it working but a few days later it stops. TrueCaller’s own NOTIFICATION SPAM IS INCESSANT w/no way to stop it except stopping all notifications. Enşhıttıfıcåtıoń: complete.
Can’t Setup
get to point where it wants your phone number for one-time code but you can’t enter the phone. pretty bad app when uou can’t even sign up.
FRAUDULENT ADVERTISERS
This app is a SCAM AND A FRAUD TO STEAL UR MONEY AND DELIVER NOTHING
Didn’t work
I entered my number 2 times and never got a code.
A Total Waste
Do not waste your money on this app. The amount of spam calls I receive DID NOT decline whatsoever after purchasing the premium plan.
Scam
When you go online you t offers a picture of the person and the number and comments from people. However when you PAY for the app it’s a whole new story. They don’t tell you jack and I’ve got someone stalking me so this is not cool. Won’t catch me like that again
Not free at all
What’s the point of this app? If you cannot use it unless you have a credit card it’s not free.
Caller ID not showing
I bought the premium package on my Iphone 16 pro. From settings, all Call blocking & Identification options are enabled. Restarted my phone. In truecaller app, caller id is enabled But the caller id doesn’t show for incoming called. waste of money. Very disappointing.
🚨app downloads location tracking software without your concent
Warning. This app downloads location tracking software on your phone with your knowledge. Good luck at getting it all removed too.
Not identifying scam calls
I got the app yesterday and already I got 5 more scam calls and this app hasn't identified any of them. IL change my rating if this app starts blocking these calls. I've been getting them for over 6 months and can't find an app to block them.
Update after dev reply: none of those options fixed it. Getting 5-10 spam calls a day that truecaller doesn't stop or recognize despot blocking all spammers.
Update after dev reply: none of those options fixed it. Getting 5-10 spam calls a day that truecaller doesn't stop or recognize despot blocking all spammers.
Spam
I signed up, used my phone number and ended up not getting the premium I thought I would give it a few days to think it over. 2 days later I have been getting weird random spam text messages that I've never seen before. Extremely weird names and numbers, I don't think this is a coincidence I am sure that it is from giving them my phone number.
Broken
Offers a family plan in the app, no option to add a family member, chat support has wrong answers, and error when trying to submit a ticket. Come on guys, it’s not that hard.
Does not offer names
Glad there is a free trial - app only tells you a vague (inaccurate) location and the supposed carrier. Immediately canceled and deleted. Useless.
Not free
It says it’s free but doesn’t give you a free option. I gave it 2 stars instead of 1 because I did like that it gave me the next step to deactivate my account once I found out it wasn’t free. Most don’t do that so at least appreciate that.
Not stopping any calls
And does not identify any numbers either. Premium user. Well had to try. Wished it worked
Auto subscription
Automáticamente se activó un cobro semanal, y no da la opción de desactivar???,
es molesto.
es molesto.
Sentiment summary
85%
Positive (4-5★)
6%
Neutral (3★)
9%
Negative (1-2★)