Review Insights · App Store
TuneIn Radio: Music & Sports
TuneIn · 56,754 ratings · ★ 4.7
4.7
★★★★★
56,754 ratings
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Top complaints - extracted from 39 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"tunein"
10 negative reviews mention this · 26% of all complaints
★★★★★ "Way too many commercials!. Something is haywire on my TuneIn app on my phone. It plays a commercial about every minute or so for several minutes. Then works fine for a little while, then starts the cycle over. It used to play commercials about every half hour which i…" - Wordomatic
2
"update"
8 negative reviews mention this · 21% of all complaints
★★★★★ "Stop poking us in the eye. Bad enough that they took away a lot of features but now with the latest update it forced me to log back in again, stop poking the customers in the eye but give them what they want" - JosephAW
3
"stop"
7 negative reviews mention this · 18% of all complaints
★★★★★ "STOP PROMPTING TO RATE TUNEIN!. Every time I open the app it’s asking me if I’m enjoying the TuneIn. I say no because this app sucks and then it redirects me to Safari to contact support. I contacted support to tell them stop prompting for feedback, and they wanted a vide…" - ShiningLightOfConsciousness
4
"years"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Paid for full app years ago, but now it doesn’t work?. I’m really sick of having paid for a full app only to have the company go to a subscription service and not honor the full paid versions from before. Tune in used to offer a full paid version of the app and now won’t restore that previous p…" - ShutterChick.com
5
"features"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Stop poking us in the eye. Bad enough that they took away a lot of features but now with the latest update it forced me to log back in again, stop poking the customers in the eye but give them what they want" - JosephAW
6
"latest"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Stop poking us in the eye. Bad enough that they took away a lot of features but now with the latest update it forced me to log back in again, stop poking the customers in the eye but give them what they want" - JosephAW
7
"version"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Paid for full app years ago, but now it doesn’t work?. I’m really sick of having paid for a full app only to have the company go to a subscription service and not honor the full paid versions from before. Tune in used to offer a full paid version of the app and now won’t restore that previous p…" - ShutterChick.com
8
"been"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Poor customer service. I’ve been subscribing to the “premium” in the premium app for many years. I would still get ads and the premium app wouldn’t sync up with my apple subscription. I reached out multiple times to customer service who promised to get back to me…" - Bobby Dacron
9
"working"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Poor customer service. I’ve been subscribing to the “premium” in the premium app for many years. I would still get ads and the premium app wouldn’t sync up with my apple subscription. I reached out multiple times to customer service who promised to get back to me…" - Bobby Dacron
10
"stations"
5 negative reviews mention this · 13% of all complaints
★★★★★ "“Library” Tab Has Crashed. I have been mostly very happy with Tunein Pro until today. App will NOT allow me to access the Library of my saved stations. Please fix this now!" - wolfbyte
11
"radio"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Using Notifications to advertise?. Please don't. It's an affront, like co-opting RDS on a car radio to advertise for clients rather than showing the name of the currently-playing song." - rdj999
12
"commercials"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Way too many commercials!. Something is haywire on my TuneIn app on my phone. It plays a commercial about every minute or so for several minutes. Then works fine for a little while, then starts the cycle over. It used to play commercials about every half hour which i…" - Wordomatic
📋 All 39 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
STOP PROMPTING TO RATE TUNEIN!
Every time I open the app it’s asking me if I’m enjoying the TuneIn. I say no because this app sucks and then it redirects me to Safari to contact support. I contacted support to tell them stop prompting for feedback, and they wanted a video of what’s happening! Read the words of my complaint and look at your own app. I can’t be the only person annoyed by this. Stop bothering users.
Stop poking us in the eye
Bad enough that they took away a lot of features but now with the latest update it forced me to log back in again, stop poking the customers in the eye but give them what they want
Paid for full app years ago, but now it doesn’t work?
I’m really sick of having paid for a full app only to have the company go to a subscription service and not honor the full paid versions from before. Tune in used to offer a full paid version of the app and now won’t restore that previous purchase.
Poor customer service
I’ve been subscribing to the “premium” in the premium app for many years. I would still get ads and the premium app wouldn’t sync up with my apple subscription. I reached out multiple times to customer service who promised to get back to me with an answer but the answer was always “so sorry but our tech team are still working on a fix”. In the end I’ve given up and cancelled my subscription.
Recent list gets in the way
Recent list gets in the way when I want to slide up from bottom of phone to switch apps.
Stop putting the recent list there, where I accidentally touch another channel !
UPDATED 7/30/2025: This still has not been addressed.
UPDATED: 12/8/2025: You still have not fixed this.
Please remove the recent list from the bottom of my screen! Put it someplace else!
Giving you the least amount of stars!
Stop putting the recent list there, where I accidentally touch another channel !
UPDATED 7/30/2025: This still has not been addressed.
UPDATED: 12/8/2025: You still have not fixed this.
Please remove the recent list from the bottom of my screen! Put it someplace else!
Giving you the least amount of stars!
“Library” Tab Has Crashed
I have been mostly very happy with Tunein Pro until today. App will NOT allow me to access the Library of my saved stations.
Please fix this now!
Please fix this now!
Not workin on os 26 anymore
Not working on iOS 26 after update
I hate the recommendations
The recommendation channels are not even close to the music I enjoy
The pro app is no longer available
The pro app is no longer working please fix it ASAP.
Ads in pro version
Still has preroll ads. In fact, it’s so bad that there were a set of 4-5 ads that kept repeating for what seemed like 10 min before I just decided to close the app.
Annoying advertisements & reputations
I am annoyed that even when I am on “premium”, I have to keep listening to the “mindless repetition” of the same sections of the “here is what you might have missed”. Another annoying aspect is the ads which are promised to be eliminated for “premium” members.
Using Notifications to advertise?
Please don't. It's an affront, like co-opting RDS on a car radio to advertise for clients rather than showing the name of the currently-playing song.
I paid for add free version. Please supple or I will report it to Apple.
I paid for add free version. I keep getting add.
Tune in stop begging for stars and reviews
It’s a good app except it always interrupts and asks if I’m enjoying tunein although I’ve answered dozens of times.
Ugh
Tons of commercials, even in the middle of broadcasts. Better to download my favorite radio stations apps and listen to them that way.
Stop asking me if I like TuneIn
I love this app, but if I say I like your app once, stop interrupting me with the same intrusive pop up again. And again. And again.
I paid for this app, stop making it worse.
I’ve clicked yes, I’ve clicked no, I’ve killed the app instead of answering the pop up, and yet nothing stops you from asking me to answer the same flippin question.
STOP INTERRUPTING US!!!!
I paid for this app, stop making it worse.
I’ve clicked yes, I’ve clicked no, I’ve killed the app instead of answering the pop up, and yet nothing stops you from asking me to answer the same flippin question.
STOP INTERRUPTING US!!!!
TuneIn was once a great app
TuneIn was really good years ago. There was the ability to record, gone. Now it’s littered with annoying commercials. I used to be a paying customer. Now it’s really not worth having even if it is free. The same ads repeat all the time.
Queja
Muchos comerciales y ya no cuenta con las opciones principales de supone que es una aplicación pagada
Fix this!
The latest updates have broken the app, it crashes when I try to open it. Fix this!
Crashes
The latest version crashes on my iPod Touch running iOS 15.8.4.
Everything was working fine prior to the update.
Everything was working fine prior to the update.
Browsing states/countries/radio stations via search has disappeared
This function is absolutely essential where you can browse by state, then city in the U.S. or by country then city or region outside the U.S. while the explorer page map is handy, it does not replace the geographical browse.
Switch Off Switch…..PLEEEEASE!
Please have your developers create an update where this channel “switch” option can be turned off. I use the TuneIn app in my car and like to see the square in the window be completely filled with the album art or station art, instead of occupying only a small portion of the screen. Besides, I never need to switch channels with that silly feature anyway. Been using TuneIn many years and am still a fan, but give the users options instead of forcing this sort of stuff on them, thx
Faulty trial system caused me to be billed in error; poor customer service
I tried to enroll in a trial multiple times but kept receiving error messages and no indication of premium benefits. A week later my credit card was charged. A support agent admitted that I was enrolled in two trials at once, one of which had already converted to a subscription, but I still had no premium benefits. The agent just stopped responding to me. I never was refunded and have had to dispute the charge with my card issuer.
Marco
App keeps rewinding itself and radio streaming is terrible
piece of ****
only app i’ve ever seen that has regressive updates. less features than when i bought it. these developers should be shot
Where’s My Favorites?
If you haven’t updated the app yet, don’t do it. The latest update erased all of my saved favorites. Is there any way to get them back? Rebuilding the favorites playlist is a PITA
very bad support
All my favorites are gone. I had to repurchase my subscription today. I am visually impaired . Submitting a support ticket is impossible. Thanks for screwing with my account yesterday and removin g everything. If I don't hear fromn you, I'll stop my subscription. You are impossible to reach.
Not sure what happened
With the last update but my entire library of favorites was deleted.
You better watch them
I’ve had this app since it first come out several years back really enjoyed TuneIn radio I decided to purchase the premium and when I did my first month was 21 days and then they charge me again. I just thought it was a fluke went on with it for a couple of months and they done it again totally canceled this company. They are bad people. Oh and I forgot when they first come out I paid the $6.99 for tune in radio never be charged again. Wow what a surprise.
Way too many commercials!
Something is haywire on my TuneIn app on my phone. It plays a commercial about every minute or so for several minutes. Then works fine for a little while, then starts the cycle over. It used to play commercials about every half hour which is acceptable, but now it’s way outta whack!
Record
Unfortunately the ability to record shows is no longer available.
Getting worse
Slowly stripping away features and now they’re adding pop up ads to the pro app-which is sold as being ad free.
My God The Commercials
Wayyyyy too many commercials
Subscriber
Tune in… why do you think I would like to lido to the overtime of the Georgia/Tennessee game when I could listen to Mylie Cyrus?
Was great but folders gone in CarPlay
This was easily a 4-star app, but, earlier this year, it removed folders from CarPlay and now displays an arbitrary subset of my favorite stations when I click on my “Library.” Can’t find the station I want the majority of the time anymore.
CarPlay no longer works well
TuneIn used to be one of my favorite apps on CarPlay. The new version of CarPlay no longer syncs with my lists on the phone and no longer will search for stations.
The latest update on my tablet deleted most of my favorites.
I don’t know what the developer is trying to accomplish by getting rid of features, but I don’t like it.
The latest update on my tablet deleted most of my favorites.
I don’t know what the developer is trying to accomplish by getting rid of features, but I don’t like it.
Features get downgraded w each update
Now you can’t rewind and there’s a second station you can’t choose that plays if you wind forward. Used to be good. Not anymore.
Loved this app but unable to open
Every time I try to open this app it crashes? Was working two days ago but now it won’t open? I have deleted it and reinstalled it but still can’t get it to simply open?
Sick of being asked if I'm enjoying TuneIn
I have been a subscriber for years! I'm very tired of being interrupted with the question, Are You Enjoying TuneIn? I would not pay for it if I were not. So stop interrupting my listening with your constant need to have your ego stroked!
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)