Review Insights · App Store
TV Remote & Universal Control™
To Ngoc Mai · 137,278 ratings · ★ 4.8
4.8
★★★★★
137,278 ratings
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Top complaints - extracted from 63 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"remote"
21 negative reviews mention this · 33% of all complaints
★★★★★ "Payment. Who in the world makes a remote app cost you $39.99 a year just so you can watch tv? we already pay to watch shows on our television and want to make it easier by using our phones to control our tv. having to pay is the dumbest thing i’ve s…" - Anonymous._155
2
"free"
17 negative reviews mention this · 27% of all complaints
★★★★★ "3 day free trial only. Nobody is paying you for this app when the official Roku app exists for free." - ScruffyMerkin
3
"scam"
16 negative reviews mention this · 25% of all complaints
★★★★★ "Terrible. If I can give a more of a less review, I would I don’t even know how this has five stars, even though you have to pay for just to do anything its sucks and don’t know why its up and running scaming ah app" - Nickname isn’t
4
"work"
14 negative reviews mention this · 22% of all complaints
★★★★★ "Doesn’t work well. I couldn’t get half the features to work. Won’t turn on the TV. The voice navigation doesn’t work. Totally not worth the money!" - Shannon Swan47
5
"buttons"
13 negative reviews mention this · 21% of all complaints
★★★★★ "JUST WANTED TO WATCH TV. Don’t like how it asks for money just to turn on your tv. Absolutely insane never thinking about this app again because I wants YOUR money to click buttons." - Millsssss🫠
6
"money"
12 negative reviews mention this · 19% of all complaints
★★★★★ "Payment. Who in the world makes a remote app cost you $39.99 a year just so you can watch tv? we already pay to watch shows on our television and want to make it easier by using our phones to control our tv. having to pay is the dumbest thing i’ve s…" - Anonymous._155
7
"download"
10 negative reviews mention this · 16% of all complaints
★★★★★ "Payment. Who in the world makes a remote app cost you $39.99 a year just so you can watch tv? we already pay to watch shows on our television and want to make it easier by using our phones to control our tv. having to pay is the dumbest thing i’ve s…" - Anonymous._155
8
"subscription"
10 negative reviews mention this · 16% of all complaints
★★★★★ "Unusable with the free version. Immediately asks you to rate it when you first start, like I haven’t even used your app yet. None of the buttons I tried worked with the free tier, which is ridiculous because you’re already showing me ads. Also the fact that the x for the …" - rexiedog
9
"doesn"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Doesn’t work well. I couldn’t get half the features to work. Won’t turn on the TV. The voice navigation doesn’t work. Totally not worth the money!" - Shannon Swan47
10
"trial"
8 negative reviews mention this · 13% of all complaints
★★★★★ "3 day free trial only. Nobody is paying you for this app when the official Roku app exists for free." - ScruffyMerkin
📋 All 63 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Payment
Who in the world makes a remote app cost you $39.99 a year just so you can watch tv? we already pay to watch shows on our television and want to make it easier by using our phones to control our tv. having to pay is the dumbest thing i’ve seen. it’s a waste of money and a waste of time downloading this app unless you want to pay a price for something you shouldn’t have to pay for.
Terrible
If I can give a more of a less review, I would I don’t even know how this has five stars, even though you have to pay for just to do anything its sucks and don’t know why its up and running scaming ah app
Money
you shouldnt need to pay for it
Paying😭
You have to pay for everything that’s literally a scam
3 day free trial only
Nobody is paying you for this app when the official Roku app exists for free.
HAVE TO PAY
Like what is the point of having to pay and also it’s very bad I can’t turn off my tv like I hate this app it needs to be shut down or at least make it free do SOMETHING.
Doesn’t work well
I couldn’t get half the features to work. Won’t turn on the TV. The voice navigation doesn’t work. Totally not worth the money!
Another scam
No mention of in app purchase until you install
Nothing works
Useless you have to pay for everything it doesn’t work at all
Predatory App-Bait and Switch
I just selected the “3 day free trial” for this app, and was immediately charged $12.86. That’s the very definition of bait and switch. And the charge is fraud. This is a predatory app
greedy
this app just wants money. once u download and connect literally NONE of the buttons work bc they want u to pay for it. i cant even get to the home screen of my damn tv. y’all are so greedy it sickens me.
Unusable with the free version
Immediately asks you to rate it when you first start, like I haven’t even used your app yet. None of the buttons I tried worked with the free tier, which is ridiculous because you’re already showing me ads. Also the fact that the x for the subscription screen is practically invisible is crazy scummy.
It costs money?!
This is just ridiculous and laughable. You can go to your local Walmart and buy an official Roku remote for 6 bucks. This is just embarrassing.
Scam
Don't download. Download official Roku app instead. It's all free. This one will try to charge you.
Does not work
I don’t know how this has that much reviews. You can’t use the remote without a subscription
Not worth it
Of course you have to pay for it to work.
$6.99 a week? WHAT A SCAM!!!!
Who the hell pays $7 a week for a remote? NOBODY IN THEIR RIGHT MIND! HOW DOES THIS APP HAVE 5 STARS!? Fake reviews!!!!
$7 A WEEK!!!!!
Do not download this unless you want to pay $6.99 per week (wtf)!! My remote broke so I downloaded this so I could still watch tv, turns out to use the remote you need to subscribe. The free trial is 3 days…. Again horrible. Why would I pay almost $25 per month just to use my remote when I already pay for the tv/streaming services?! This app sucks.
wont work
Everytime i press a button it wants me to “unlock” all buttons
Tash
This app burned my house (it didn’t this app is just asking me to pay to press buttons)
This app sucks
Made weird noise made me pay just to use the remote
Can’t get refund
I purchased this and it doesn’t work for my tv or my Roku. What makes it worse is l can’t get a refund.
Worst TV app ever
Don’t understand why you need a subscription just to even use the app. Ruins the entire point.
DO NOT DOWNLOAD or USE REMOTE - scam
Terrible product. You will regret downloading on phone. Just simply find a different digital remote option. App tries to con you into giving a great rating prior to using the product. Product sucks.
Subscription
I would gladly pay a flat price for this app, but a subscription to a remote is scummy, you’re a loser, you should be ashamed.
DO NOT DOWNLOAD
If I could give 0 stars I would. Wouldn’t even let me connect to my TV, until I clicked if I was enjoying the app or not. Couldn’t tell you if I enjoyed the app, when I downloaded it 15s ago and you won’t even let users use without a subscription. Despicable hopefully you never loose that Roku remote. Terrible app don’t recommend :)
Do not download this app!
This app is a scam. They charged my account double what the subscription costs, then the app doesn’t even work what so ever. I contacted support and they ignore me.
I hate it
You have to have a subscription to just turn the tv on like why
Nope
This app won't let you delete it after downloading be careful
Mad just mad
I lost my remote and when I tried to yous the app it made me pay far a primiam pass to yous the app one star never try
Scam
Clicked on free trial next thing I know it took $30 I’m so freaking mad it’s not even funny. DO NOT DOWNLOAD. ZERO STARS
Fraud
Says it connected to your television but requires you to pay to actually use the remote.
When you pay, it turns out the connection to your television was faked in the UI and now they’re betting you won’t go through the steps to cancel.
When you pay, it turns out the connection to your television was faked in the UI and now they’re betting you won’t go through the steps to cancel.
Terrible app
You can’t even uses the buttons you need for free
Tv remote
It’s more then bad it horrible. App didn’t want to connect to my tv. The worst money spent on an app wouldn’t recommend it and costumer service is horrible no help and very rude
Total Scam
Do not get free trial will still charge you $29.98 not worth it, very misleading all for it to not even work!
nothing is free besides the download button
A subscription for a TV REMOTE let’s be serious…
HORRIBLE APP MAKES YOU PAY TO USE THE ARROW BUTTONS
Dumb af! I’m not paying to just use arrow keys
Stupid app
There is literally no free features like they claim they have. Every button I press i am asked to pay. At least let us use the basic features to see if it works then ask for pay.
Seriously terrible. Do not get.
$60 per year. What a joke.
Can’t change volume
Ok so within seconds it asks for a review, then the reason i even got the app is because no other apps let you change volume for free, and it’s stupid that i cant change it on here either, like you dont need to pay for a remote in real life monthly so i dont understand why you have to for this app, and for other apps. I’m underage and unable to get a job and i just want to turn my volume on the tv down because the buttons on my remote wont work, yet i have to pay for it?
NOT MY MONEY
I was just watching around my house then I realized idk where my controller is a couple months go by and still no controller so I’m like I’m going to add an this app so I add the app I sign in and everything then I tells me I can’t because I have to pay was so frustrated I just want to watch tv like bro can you please make the buttons free please if you do I will make a 5 star review saying how good it is and add lots of detail of how it’s good then I will stop complaining but if it’s still not free ima crash out.
A joke
You can’t even use the select button without subscribing, a total joke.
DO NOT GET
They offer a free trial and take $11 instantly, and it didn’t even work for me! SCAM! And why you gotta pay for this when the universal remote app is FREEEEE!!!!!!! Smh
Lies
This app came up when I searched for a remote that doesn’t require WiFi. Well almost all of the apps including this one needs WiFi for the tv and phone to connect.
pay for basic features
i'm literally unable to use this AT ALL cause it keeps asking me to buy the premium features.. i can't even use the arrow buttons without the message popping up
Disgusting slopware
$9.99US/week, yes, per week, subscription fee. You can’t even test features unless you subscribe to a trial.
My review.
Everytime I try to go on it. It doesn't load. And it's frustrating trying to go on the app, but it's not working!
Have to pay a RIDICULOUS amount per a week
A total scam and rip off, will be making sure to encourage people not to interact with the app at all.
Overpriced scam
Whoever’s behind this isn’t making an honest living. I was being charged 7.43/week for several months before noticing it on my bank statements. It shows up as APPLE but doesn’t appear under Subscriptions since it’s disguised as an in-app purchase. Sneaky. I had to call Apple support to track it down. I cancelled a few days ago and today it charged me again. Apple needs to take this criminal organization off of the App Store.
Terrible Scam
Do not download. I signed up for a 3 day trial due to not having my remote. This app did not work. I cancelled the same day. Two weeks later I was charged for the premium subscription which I bee signed up for. They have no way to contact them and Apple refuses to refund even though it shows that the trial was cancelled. Use something else but this app is nothing but a scam.
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Sentiment summary
94%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)