Review Insights · App Store
Uber Eats: Food & Groceries
Uber Technologies, Inc. · 10,488,710 ratings · ★ 4.8
4.8
★★★★★
10,488,710 ratings
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Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
26 negative reviews mention this · 57% of all complaints
★★★★★ "They cancelled my order. I waited over an hour and a half for food and it kept saying that they were changing delivery people and then all of a sudden my order disappeared. They took my money and then told me I won’t be refunded for 3-7 days! O well guess I don’t e…" - t0ka4ever
2
"service"
16 negative reviews mention this · 35% of all complaints
★★★★★ "Poor Service. This service is always a pain. It allowed a delivery guy on a bike be my delivery guy when he was miles away from the restaurant which is miles away from my house. He was stationary for over 10 minutes while my delivery time kept slipping…" - 279 dumb crapola
3
"food"
16 negative reviews mention this · 35% of all complaints
★★★★★ "They cancelled my order. I waited over an hour and a half for food and it kept saying that they were changing delivery people and then all of a sudden my order disappeared. They took my money and then told me I won’t be refunded for 3-7 days! O well guess I don’t e…" - t0ka4ever
4
"uber"
15 negative reviews mention this · 33% of all complaints
★★★★★ "Poor Service. This service is always a pain. It allowed a delivery guy on a bike be my delivery guy when he was miles away from the restaurant which is miles away from my house. He was stationary for over 10 minutes while my delivery time kept slipping…" - 279 dumb crapola
5
"delivery"
12 negative reviews mention this · 26% of all complaints
★★★★★ "Poor Service. This service is always a pain. It allowed a delivery guy on a bike be my delivery guy when he was miles away from the restaurant which is miles away from my house. He was stationary for over 10 minutes while my delivery time kept slipping…" - 279 dumb crapola
6
"restaurant"
10 negative reviews mention this · 22% of all complaints
★★★★★ "Poor Service. This service is always a pain. It allowed a delivery guy on a bike be my delivery guy when he was miles away from the restaurant which is miles away from my house. He was stationary for over 10 minutes while my delivery time kept slipping…" - 279 dumb crapola
7
"driver"
10 negative reviews mention this · 22% of all complaints
★★★★★ "Poor Service. This service is always a pain. It allowed a delivery guy on a bike be my delivery guy when he was miles away from the restaurant which is miles away from my house. He was stationary for over 10 minutes while my delivery time kept slipping…" - 279 dumb crapola
8
"customer"
10 negative reviews mention this · 22% of all complaints
★★★★★ "Bad experience on $140 order. I was extremely disappointed with my recent Uber Eats experience. My delivery driver was rude and unprofessional. I asked several times if she needed help, but she looked directly at me and completely ignored me. I was standing right in fro…" - FaithDriven1414
9
"customer service"
10 negative reviews mention this · 22% of all complaints
★★★★★ "Bad experience on $140 order. I was extremely disappointed with my recent Uber Eats experience. My delivery driver was rude and unprofessional. I asked several times if she needed help, but she looked directly at me and completely ignored me. I was standing right in fro…" - FaithDriven1414
10
"refund"
9 negative reviews mention this · 20% of all complaints
★★★★★ "They cancelled my order. I waited over an hour and a half for food and it kept saying that they were changing delivery people and then all of a sudden my order disappeared. They took my money and then told me I won’t be refunded for 3-7 days! O well guess I don’t e…" - t0ka4ever
11
"eats"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Don’t trust them. We ordered for the first time. The restaurant had high stars (about 4.8) but when the meal came, it was mediocre. We even had 30% off from Uber Eats but it was still incredibly overpriced. We were missing part of our order so we immediately…" - Laura87356
12
"uber eats"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Don’t trust them. We ordered for the first time. The restaurant had high stars (about 4.8) but when the meal came, it was mediocre. We even had 30% off from Uber Eats but it was still incredibly overpriced. We were missing part of our order so we immediately…" - Laura87356
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Poor Service
This service is always a pain. It allowed a delivery guy on a bike be my delivery guy when he was miles away from the restaurant which is miles away from my house. He was stationary for over 10 minutes while my delivery time kept slipping later and later, well past the original latest delivery time. I asked Uber about it and it assured me they pair delivery drivers appropriately. I messaged the delivery guy to ask for an update and he cancelled the pick up. Then for the next while Uber searched for another driver with no time updates. This service is just completely unreliable.
Cancelation charge
First it said it will be 12 minutes then turned in 30 minutes for delivery driver never picked it up I canceled they charge 10 bucks for driver and restaurant. That’s bulls£|# never using uber again. Worst delivery. They get paid for nothing.
Wth
Way too expensive
They cancelled my order
I waited over an hour and a half for food and it kept saying that they were changing delivery people and then all of a sudden my order disappeared. They took my money and then told me I won’t be refunded for 3-7 days! O well guess I don’t eat today 😶
Don’t trust them
We ordered for the first time. The restaurant had high stars (about 4.8) but when the meal came, it was mediocre. We even had 30% off from Uber Eats but it was still incredibly overpriced. We were missing part of our order so we immediately called the restaurant (the one who made the mistake). They told us they were going to have a manager call me back later (not that night) and took my information. We never heard back and called two days later. They told me to call Uber Eats. I immediately did and Uber Eats said too much time passed and they couldn’t do anything. They never made it right. Doesn’t make sense to go through a 3rd party like this that doesn’t take responsibility. We will not be ordering through them again.
Mal
Muy mal trabajo del Uber
Fees
The food prices are more than the menu price and the men the extra fees are ridiculous! On top of that, the food is on the cold side of warm when it’s received.
Annoying review requests
All I want to do is see updates on my order and this app gets in the way with an annoying pop up requesting a review
Bad experience on $140 order
I was extremely disappointed with my recent Uber Eats experience. My delivery driver was rude and unprofessional. I asked several times if she needed help, but she looked directly at me and completely ignored me. I was standing right in front of her trying to provide the required app PIN, and she still refused to acknowledge me. It was frustrating, disrespectful, and left me feeling completely ignored.
To make matters worse, my order was incorrect. I received the wrong item, and the replacement item I was charged for was almost $10 more than the item I had originally ordered. I did not receive what I paid for.
When I contacted customer support, I explained the situation and asked if there was any type of discount or compensation for the poor experience. I was simply told that my order was “not eligible” for any discount, with no real explanation or effort to make things right. That response was just as disappointing as the delivery itself.
Had I known I was going to be treated this way, I would not have tipped the driver. I understand that mistakes can happen, but there is no excuse for being ignored when I was trying to help complete the delivery, receiving the wrong item, and then being told there was nothing Uber Eats could do. I have always expected better customer service from Uber Eats, and I hope the company improves both driver accountability and how it handles customer concerns.
To make matters worse, my order was incorrect. I received the wrong item, and the replacement item I was charged for was almost $10 more than the item I had originally ordered. I did not receive what I paid for.
When I contacted customer support, I explained the situation and asked if there was any type of discount or compensation for the poor experience. I was simply told that my order was “not eligible” for any discount, with no real explanation or effort to make things right. That response was just as disappointing as the delivery itself.
Had I known I was going to be treated this way, I would not have tipped the driver. I understand that mistakes can happen, but there is no excuse for being ignored when I was trying to help complete the delivery, receiving the wrong item, and then being told there was nothing Uber Eats could do. I have always expected better customer service from Uber Eats, and I hope the company improves both driver accountability and how it handles customer concerns.
Money
They need money for the food 💔
Fees fees fees
I love paying for a service fee that doesn’t go toward the driver!!!!
Scammy app
After using this app for a few years and spending thousands of dollars ordering food I can tell you they have gone down now to scamming people. They will list their buy one get one free and before you’d click on those and automatically add 2 of the item to the cart, today I did the same thing I always do but it instead only added one, I only found out when my order was delivered that I only received one. When I contacted support to get a partial refund they said it “there’s nothing they can do I should’ve checked my order”. Well needless to say I explained that that’s not normal and the app is messing up because in the hundreds of times I have done that it was never like this. Well so long Uber Eats. Time to DoorDash.
Terrible customer service and drivers
If I could give 0 stars I would
Wrong Order/No Refund
Got the wrong order from a restaurant and Uber Eats refused to provide a refund. It was very evident that I was talking to a service rep who either prioritized clicking automated responses or was straight up AI - very unhelpful, who would have thought getting the wrong order means you’re not eligible for a refund
Horrible customer service
Unable to get a $14 refund when I received no food
Garbage.
Zero stars. This app can’t deliver food within an hour that it said should take 15min. It’s a scam.
Cancellation fee
Order was placed by mistake and once realized it was canceled after canceling order I was charged for it it was canceled less then 5 minutes after placing order. No refund was provided
Very disappointed
The cost of food and delivery continue to rise even though you actually think your savings more by ordering deals to save. It’s way out of hand. I’m almost ready to delete the app and start picking up my food at the restaurant myself. 🤦🏻♂️
Absolute wirst ans m0st expensive
Expl0its it's workers keeps all the feet. Absolute worst service and app
HORRIBLE New AI Chat Bot
New customer service AI chat bot makes it impossible to receive a refund on items your missing or if your food shows up ice cold. Tell me, how do you take a picture as proof of items that are missing?
I’ve had UberOne for years, it ended last week and I will not be renewing. I don’t like paying for items that I don’t receive or for cold food.
Customer service is non existent now, Uber does not care about the customer, only profit.
I’ve had UberOne for years, it ended last week and I will not be renewing. I don’t like paying for items that I don’t receive or for cold food.
Customer service is non existent now, Uber does not care about the customer, only profit.
Need to See Price Before Submitting Order
I feel like this is a no brainer. Why don’t they show the total price at the bottom of order after you decide tip amount?
Done
Done with this app, tired of getting food that is frozen and unedible only for support to tell you there is nothing they can do. So after waiting almost an hour for my delivery I still have to go get food. This greedy company does NOT care about its customers, only their money. Deleting this app and never using them again, every single person there needs to find a new job!
Na
 they brought my food missing a sandwich one time and the other one was not correct and they still charged me
don't trust uber
Bad customer service and doesn't help resolve issues.
Promo Code Bait and Switch
They entice you back to the app with a promo code but it’s not easy to see where you’re o enter it when you check out. Just made an order and it didn’t apply. So bait and switch. Texted customer service two seconds after checking out, and they said better luck next time. With all that is invested in UI design you know that’s intentional.
Massive waste of time and money. Useless customer service
A promo discount failed to apply, and I spent a full hour dealing with a useless chat trying to fix it. To make things worse, a key item in my grocery order was completely incorrect. A partial refund doesn't fix a ruined meal when I now have to place an entirely new order and pay double the delivery fees, service fees, and tips just to get what I actually ordered. Uber Eats refused to compensate for this mess. We didn't even break even for $40 difference.
Not counting the hour I lost
Not counting the hour I lost
scam
i placed an order and since the app doesn’t require a photo for a delivery confirmation, the uber driver stole our food and didn’t drop it off at our door. when i contacted support for a refund, they refused because they said the driver made it to our house but when i asked where’s the proof of delivery(a photo showing the food was dropped off) they said that there’s no photo but still won’t give a refund. beware guys so you don’t get scammed as well
Messing up orders
They have continuosly brought food late, mess up an order or dont even send the restaurant the full order and then im left to deal with either less food or something i didnt order. Its like they’ve been getting worse since 2026 started
No customer service
Won’t use again! No number/email to contact. The delivery driver orders once he gets to the location and does not order what you asked for. They drop off and leave before you can check the order. Pay extra for items and give a tip. None of which can be refunded. Scam company! Use others!!!
Terrible customer service
Accidentally ordered to the wrong location of a restaurant and immediately tried to cancel/change the order and they wouldn’t let me. I will be a DoorDash customer from now on
Use DoorDash instead 🤦♀️🤦♀️
I always use DoorDash to order food but I decided to use Uber Eats once and got scammed. I spent nearly $40 on food for me and my parents and never got my food, I reached out to customer service and they refused to help me or give me a refund. I reached out to Cash App and opened a dispute but nothing has happened, I got a notification about 7 minutes ago from Uber Eats trying to charge me AGAIN for the food I was trying to get a refund from. This is a scam of an app and will never use again!!!!!
Decent
Toxic notification settings. Doesn’t allow you to mute marketing push notifications. Still sending despite having all options disabled.
Also app will update periodically and make new communication option appear with the option turned on. I’ve disabled the app notifications in the system settings. Blatant shadow marketing techniques.
Also app will update periodically and make new communication option appear with the option turned on. I’ve disabled the app notifications in the system settings. Blatant shadow marketing techniques.
Did not deliver
Driver did not deliver the meal to a family that has just lost a loved one
Driver requested the pin without delivering the meal to my employee who. Had to order a second meal for the family
Driver requested the pin without delivering the meal to my employee who. Had to order a second meal for the family
Getting expensive
No promotion or any carp
Long range charge is BS.
I live under 10 miles away from Burger King maybe 6 miles. How that is that long range? Just reminds me why I normally go with door dash. This will be my last Uber Eats. I only used uber because I was in the mood for Burger King. Next time I’ll just drive. I couldn’t today due to injury.
Not happy
Restaurant left an item off my order and I had to reorder which costs additional fees etc. no recourse to receive a discount for a new order. The system sucks
All lies
Add a hour to what ever the estimated delivery is.
Also if you order pick up at the restaurant it’s $5 cheaper per item. So you pay a premium per item, delivery fee, service fee(whatever that is)), and tax. It’s a bad financial decision to use this app.
Also if you order pick up at the restaurant it’s $5 cheaper per item. So you pay a premium per item, delivery fee, service fee(whatever that is)), and tax. It’s a bad financial decision to use this app.
Tip defaults need to stop
The default tipping has gotten truly egregious. Put a default $9 tip on a $12 order …..
SUPER SLOW
Food always takes twice as long as it says before you place the order.
I’m Canceling
A driver canceled my order. I wasn’t given a reason why. When I called to find out why they told me to just re-order it and it shouldn’t be any issues. I re-ordered the alcohol. The driver came. I showed my ID and all was good. Next day I got an email from Uber telling me that my alcohol privileges were suspended it was not advised as to why. I’ve been ordering alcohol for over a year not with Uber Eats always showed ID. Now that a delivery driver that never even showed up and canceled my order. I have to go through the whole process again. I drive with Uber eats and have a membership but now I’m gonna cancel everything.
Promo scam
Didn’t allow me to use promo codes as a first time order
Tipping should come after order delivered
Too often, my order has been delivered to the wrong address. The only recourse on the app is to call the driver. Driver never picks up at that point. I really want to reduce or completely remove my tip because why do they deserve if they deliver to the wrong address two they don’t pick up their phone?
Convenient but costly
Not only are food prices jacked up from what you would pay by just going to the restaurant, the company that makes how many millions of dollars a year nickle and dimes you every chance they get. If you get a refund, make sure they give you the full amount back. I shouldn’t have to talk to a person in India to get my full refund when an item is missing from my order. There is no way to reduce your tip if the driver makes several stops on the way to you and the ~30 minute eta turns into over an hour of waiting for food that’s 10 minutes away. The benefit of joining Uber One is small.
Order is wrong often
Not as reliable as it used to be. Order is often wrong, very late, or cancelled last minute.
All These Fees for What??
My order is super late outside of many extended estimated time windows. It's unfair that all of these service and other fees are put into place when this happens. I use UberEats from time to time and it's not okay that some type of reimbursement isn't put into place when the delivery was delayed. A measly little "sorry" doesn't help the the food is going to arrive cold and soggy. This is not okay.
Overcharge for long distance fee
Only live 3 miles away from little Caesars and they’re charging a long distance. Go figure total rip out because they gave a discount.
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)