Review Insights · App Store
Uber Eats: Food & Groceries
Uber Technologies, Inc. · 10,501,204 ratings · ★ 4.8
4.8
★★★★★
10,501,204 ratings
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Top complaints - extracted from 64 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
31 negative reviews mention this · 48% of all complaints
★★★★★ "Uber Sucks. It’s just not a good system. Orders can’t be canceled or blocked from a store. You wait for 2+ hours and get nothing. What’s worse the whole process and lack of communication made 5 drivers waste their time for nothing. Uber already doesn’t…" - BoBbY's ReViEw
2
"uber"
23 negative reviews mention this · 36% of all complaints
★★★★★ "Worst company and wort customer support. They deactivated my profile a while ago with any reason and shared wrong information to hireright. Trying to get help fore more than a year. all they reply is I can see that we recently reached a decision to deactivate your account due to …" - ChiefSpark
3
"service"
23 negative reviews mention this · 36% of all complaints
★★★★★ "Not worth the headache. Customer service is terrible. Better hope you don’t ever have an issue or get scammed out of your money, because they aren’t gonna help at all. Greedy and dismissive." - Completehonesty
4
"customer"
19 negative reviews mention this · 30% of all complaints
★★★★★ "Worst company and wort customer support. They deactivated my profile a while ago with any reason and shared wrong information to hireright. Trying to get help fore more than a year. all they reply is I can see that we recently reached a decision to deactivate your account due to …" - ChiefSpark
5
"food"
18 negative reviews mention this · 28% of all complaints
★★★★★ "Refuse to give refund. I ordered food for pickup to store that showed open on the app but when I got to the store the store was closed so I canceled. But not that I didn’t even got a refund I also got charged for cancellation fee for a store that is already close…" - Kevin Garcia1123
6
"delivery"
17 negative reviews mention this · 27% of all complaints
★★★★★ "Uber Sucks. It’s just not a good system. Orders can’t be canceled or blocked from a store. You wait for 2+ hours and get nothing. What’s worse the whole process and lack of communication made 5 drivers waste their time for nothing. Uber already doesn’t…" - BoBbY's ReViEw
7
"refund"
17 negative reviews mention this · 27% of all complaints
★★★★★ "Uber Eats charged me for someone else's refund. Uber Eats committed fraud by trying to charge me a refund adjustment for another user's refund on a group order and then falsely claimed that my payment credentials are linked to the other user's account. His refund was processed directly t…" - jocro010
8
"money"
15 negative reviews mention this · 23% of all complaints
★★★★★ "Not worth the headache. Customer service is terrible. Better hope you don’t ever have an issue or get scammed out of your money, because they aren’t gonna help at all. Greedy and dismissive." - Completehonesty
9
"customer service"
14 negative reviews mention this · 22% of all complaints
★★★★★ "Not worth the headache. Customer service is terrible. Better hope you don’t ever have an issue or get scammed out of your money, because they aren’t gonna help at all. Greedy and dismissive." - Completehonesty
10
"support"
13 negative reviews mention this · 20% of all complaints
★★★★★ "Worst company and wort customer support. They deactivated my profile a while ago with any reason and shared wrong information to hireright. Trying to get help fore more than a year. all they reply is I can see that we recently reached a decision to deactivate your account due to …" - ChiefSpark
11
"ordered"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Refuse to give refund. I ordered food for pickup to store that showed open on the app but when I got to the store the store was closed so I canceled. But not that I didn’t even got a refund I also got charged for cancellation fee for a store that is already close…" - Kevin Garcia1123
12
"wrong"
10 negative reviews mention this · 16% of all complaints
★★★★★ "Worst company and wort customer support. They deactivated my profile a while ago with any reason and shared wrong information to hireright. Trying to get help fore more than a year. all they reply is I can see that we recently reached a decision to deactivate your account due to …" - ChiefSpark
📋 All 64 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Worst company and wort customer support
They deactivated my profile a while ago with any reason and shared wrong information to hireright.
Trying to get help fore more than a year. all they reply is I can see that we recently reached a decision to deactivate your account due to safety concerns.
i do not use uber often but they don’t even share the date of incident so that i can recall and explain my side of story. Always generic answer and they don’t even give a call.
Trying to get help fore more than a year. all they reply is I can see that we recently reached a decision to deactivate your account due to safety concerns.
i do not use uber often but they don’t even share the date of incident so that i can recall and explain my side of story. Always generic answer and they don’t even give a call.
Predatory overexpensive fees
Overpriced just so people can buy your membership where everything remains overpriced despite a discount and more affordability being advertised
Not worth the headache
Customer service is terrible. Better hope you don’t ever have an issue or get scammed out of your money, because they aren’t gonna help at all. Greedy and dismissive.
Uber Sucks
It’s just not a good system. Orders can’t be canceled or blocked from a store. You wait for 2+ hours and get nothing. What’s worse the whole process and lack of communication made 5 drivers waste their time for nothing. Uber already doesn’t pay them well. Use toast or support your local delivery drivers. Won’t be back.
Uber Eats charged me for someone else's refund
Uber Eats committed fraud by trying to charge me a refund adjustment for another user's refund on a group order and then falsely claimed that my payment credentials are linked to the other user's account. His refund was processed directly to his credit card so any adjustments should have been made to his card, but instead they charged mine. On top of that, the amount the other user was refunded and the amount I was charged doesn't match, and Uber Eats never provided an explanation for that.
Refuse to give refund
I ordered food for pickup to store that showed open on the app but when I got to the store the store was closed so I canceled. But not that I didn’t even got a refund I also got charged for cancellation fee for a store that is already closed. So I reached to customer service and and the they said the best solution they have is that they can’t help me (can’t refund me). So I was basically robbed.
“Other Fees”
Delivery fees and optional priority fees is totally understandable and acceptable for the service. It comes with the nature of having your food brought straight to you. HOWEVER, tacking on ambiguous “other fees” that offer intentionally vague explanations is ridiculous and comes across as incredibly shady. No explanation of what “additional delivery costs” is provided, no information on who the extra money is going to is provided, and it appears like it’s purposefully tucked in between the regular charges that you’re expecting so as to not seem very clear or noticeable. I will likely opt to use a different delivery service in the future to avoid this all together.
Worst
After waiting an hour for my order, it was wrong and they couldn’t help with the issue because the system wasnt working, and asked mu to contact again after 24 hours…. No money and no food
Billion dollar company no support
Ordered delivery wrong item was delivered, tried to call the delivery person thru the app, due to horrible coding it doesn’t let you after the picture is taken. Tried to speak with someone directly I got to talk to ai. Horrible.
Terrible Customer Service
Terrible service when food is significantly late and cold and ruined. You end up paying a ton for something you cant eat.
Uber one
This app is terrible, it keeps trying to take money off my card and I never asked for it and don’t know how to block it! Please don’t ever even use it !!!! Straight trash
Customer service
My driver kept my food. The company will refund you the stolen money minus the tip the driver stole. They will not help you reorder in any way. Unreliable and terrible customer service.
Damn service fees
Getting real tired of your service fees and dynamic pricing.
Miserable customer service
They don’t care if you don’t get Tammy they don’t care if you only get half your mouth they don’t care if your meal is all mixed up and screwed up together got something it doesn’t matter and the driver doesn’t check there’s no quality control whatsoever so if you want a refund because you didn’t get anything or you got something completely different forget about it I would never order from Uber again and I was a longtime customer but I just had a series of failed messed up orders melted drinks and I mean if I can take my wheelchair to the local restaurant and get a slash and get back to my house before it melts it’s pretty sad when you’re an Uber driver cannot. Then when your bank just manages to dispute the charge for you will hold you hostage and will not let you use their services until you pay them that is not fair business practices.
Delivery
An hour after my order should have been delivered and 3 phone calls from uber…. I still have no food and they cancelled my order
LANGUAGE
Can’t change the language setting !!! We used Google, AND YouTube, spent 15 min trying to change the app to English. We had to use A DIFFERENT PHONE, and the camera option on Google Translate, just to try and order dinner. HOW ! FRUSTRATING !!!
SCAMMERS
SCAMMETS THATS ALL I CAN SAY
Expected Time
15 minutes down the road will always be an hour and a half. After the expected time and ‘promised’ time are missed, they give a $4 make-right. Drivers have to take 2-3 orders bc only the customer pays wages, restaurant fees, app, etc. so idk how UE is pinching pennies.
LAZY SUPPORTS
I ordered a pizza and a soda at the same time when the pizza arrived the soda was scheduled to arrive an hour later, what a garbage system is this that throws a soda on a food at lunchtime at a separate time how unpleasant to use this app better spend less gasoline and go there to place the order
Never use it again
I have never been more disappointed with a food delivery service.
This has happened to me multiple times with Uber Eats. The app advertises discounts and promotions, and even at checkout it shows the discounted prices. Everything looks correct before you place the order, so you naturally assume that’s what you’ll be charged.
Then the next day, a completely different receipt arrives with the discounts removed and the total is often nearly double what you agreed to pay.
This isn’t the first time it has happened. I’ve had the exact same issue with Buy One, Get One Free promotions as well. The app clearly showed the BOGO offer, I placed the order based on that price, and the next day I received a receipt charging me for both items at full price.
For example, last night I ordered from Domino’s because the app showed a pizza on sale for about $4. Since the app said I needed at least $10 for free delivery, I added a $9 sandwich that I didn’t even really want. My checkout total was around $15. The next day I received a receipt for almost $28 because the promotion had disappeared.
If the app had shown the real price from the beginning, I would have ordered only the pizza. It would have already cost more than $10 at full price, so I would have qualified for free delivery anyway. Instead, the misleading pricing encouraged me to buy extra food I never intended to order.
This isn’t about losing $10 or $20. It’s about trust. Showing customers one price, encouraging them to place larger orders, and then charging a much higher amount afterward is completely unacceptable.
I contacted customer support, provided screenshots showing exactly what the app displayed before I placed the order, and explained everything. They completely ignored the evidence and simply told me to look at the final receipt instead of addressing why the prices changed.
After experiencing this multiple times, I’ve completely lost trust in Uber Eats. This was my last order. I’m deleting both the app and my account and will never use Uber Eats again.
This has happened to me multiple times with Uber Eats. The app advertises discounts and promotions, and even at checkout it shows the discounted prices. Everything looks correct before you place the order, so you naturally assume that’s what you’ll be charged.
Then the next day, a completely different receipt arrives with the discounts removed and the total is often nearly double what you agreed to pay.
This isn’t the first time it has happened. I’ve had the exact same issue with Buy One, Get One Free promotions as well. The app clearly showed the BOGO offer, I placed the order based on that price, and the next day I received a receipt charging me for both items at full price.
For example, last night I ordered from Domino’s because the app showed a pizza on sale for about $4. Since the app said I needed at least $10 for free delivery, I added a $9 sandwich that I didn’t even really want. My checkout total was around $15. The next day I received a receipt for almost $28 because the promotion had disappeared.
If the app had shown the real price from the beginning, I would have ordered only the pizza. It would have already cost more than $10 at full price, so I would have qualified for free delivery anyway. Instead, the misleading pricing encouraged me to buy extra food I never intended to order.
This isn’t about losing $10 or $20. It’s about trust. Showing customers one price, encouraging them to place larger orders, and then charging a much higher amount afterward is completely unacceptable.
I contacted customer support, provided screenshots showing exactly what the app displayed before I placed the order, and explained everything. They completely ignored the evidence and simply told me to look at the final receipt instead of addressing why the prices changed.
After experiencing this multiple times, I’ve completely lost trust in Uber Eats. This was my last order. I’m deleting both the app and my account and will never use Uber Eats again.
Horrible
Js get Lyft
Scammers
I never received my order and didn’t get my money back 👎👎👎👎👎👎👎👎👎👎👎👎👎
Extra charges
This app will charge a delivery fee even if the restaurant you pick says it won’t. The tip calculator is based on a much higher number than your actual bill. It’s much more expensive than you think.
Scammers
Every time i order groceries, something goes missing and when i try to call the delivery person nobody picks up. I report them and wait hours to be connected to agent just to know that my order is not eligible for a refund.
Scammers
An Uber Eats driver stole our food, marked as not ready so multiple other drivers sent to pick up the order that was already picked up, and food never delivered. Uber Eats won't refund my money for food I never received
not reliable when it matters
i use this app when i need food or groceries fast especially with a busy schedule and a kid but lately the service has been inconsistent delays wrong items and poor support make it hard to trust when i actually need it
Charged for an item the store did not have
Because the store did not have an item on a grocery order uber decided to go up on the price of my order and charge me an additional 18 I a very upset yes I used a deal but because of a inventory error I s charged extra which is why I canceled my subscription and only use app if absolutely necessary
Seen better days.
Despite being a user of UberEats and Uber for nearly a decade now, starting off when I was in college, they have now made it so where their customer service is a joke and a waste of time designed specifically to be that way and to cheat you out of your money. They are refusing to refund me for items not received, for example drinks from orders that are clearly and evidently not what I originally ordered, and no matter how I take the time to contact them and continually tell them they’re lying to my face when they can see in the photo right there that it’s the wrong drink, nothing ever budges. They are doing this on purpose hoping you get sick of it so they can steal your money. It’s insanity and DoorDash is no better now from what I’ve heard. Death to these apps.
Should do better
Uber Eats and DoorDash have doubled the price of food delivery. They started off cheap and convenient. They strong armed places joining them. Once they no longer had delivery on staff they introduced fees and raised prices and they are the only options.
Crazy expensive and Dishonest
Never, not once, EVER, has the delivery time estimated window been even remotely accurate.
Scam
I was missing an item from my order, and multiple other items were made incorrectly. I tried to get a refund, said it isn’t eligible. So I contacted support because I at least want money back for the item that was missing entirely. They replied a whole day later asking for a picture of the paper receipt, and all I had was the one from the bag (thankfully I hadn’t taken my trash down yet) and they said “the delivery matched the receipt” and so I couldn’t get a refund. How is that fair? Of course the receipt is going to have all the items on it, if they miss an item accidentally they don’t cross it off the receipt? Can you get some English-speaking people for customer service? Like this person clearly didn’t even understand the issue, and I would like at least the money back for the item I paid for and didn’t get. I don’t even care about the items that were made wrong
Order wasn’t delivered
Horrible customer service
Scammed
Very first order and I couldn't even get a refund for just my drink because they got back to me 7 hours after I already threw away my receipt and bag, bs customer service. Won't be using again or recommending to anyone
Worst app ever
Prices keep on changing and worst customer service
First off the dumb app didn’t give me my full refund and I clearly have a problem with that.
Okay I mistakenly ordered something to the wrong address and cancelled the order and this app took 19.83 and had the nerve to send me 7 dollars back thinking a ho dumb. Omm if I don’t receive my money by tmr I’m suing every penny they have since they decided to scam and take every penny I have. Thank you 🫶🫶🫶🫶
Stole my money
I ordered an add on using their add feature, the add on was not included in what I paid for and so I paid for the food, extra delivery fee etc, and then never got the food. When I reported the issue nothing happened, and they refused to give me a refund. Bogus.
Terrible service
Ive had to deal with either an unreliable driver who steals my order or a restaurant that doesn’t have the item(s) I’m ordering, yet I’m expecting to pay the price? Absolutely absurd. This company is predatory and should be investigated.
Terrible customer service
If you have issues with your order you will spend hours fighting with customer service. My order was delivered to the wrong house. Customer service kept telling me the status was delivered so they couldn’t refund me. I finally was able to get the refund but they withheld the tip amount from my refund. Said they would give me uber cash but never added it. If you use the app don’t tip your driver until after you get your food and don’t expect uber to be helpful
Shady Business Practices
I tipped a driver when placing my order. I was then given the wrong order.
When I contacted Uber, they refused to refund the tip. They gave me “Uber Cash.”
I don’t know that I intend to trust them again, so they’ve stolen this money.
When I contacted Uber, they refused to refund the tip. They gave me “Uber Cash.”
I don’t know that I intend to trust them again, so they’ve stolen this money.
Horrible support
Horrible support team, they don’t care, and they steal your money quite literally.
Sketchy drivers
Company needs to do better at verification that the person delivering is actually that person. NOT someone else using their platform. This is potentially very dangerous & who is going to be held accountable when there’s an “incident?”
Unilateral Cancellation of my Order
I ordered dinner from George’s & Uber Eats unilaterally cancelled my order without attempting to remedy the order! Not nice
Garbage
Try to add my card with funds in account and doesn’t let me even add it without saying errorr
Luke warm luxury
If you ever want to order something basic but then got hit with an 12.99 delivery fee and a 11.99 service fee, which costs more than the items in your cart. Use ubereats! 👍🏿
Thieves
I bought 6 packs of soda was delivered singles then they refused to refund me. I’ve had problems with Uber Eats but this was the last straw. They don’t pay their drivers very well either. Terrible company terrible customer service. I hope they go bankrupt. Seriously. Lost a customer for life will never use them again. Maybe you shouldn’t either.
Customer satisfaction doesn’t exist
I ordered from Benchitos in Utah, a carne asada fries burrito and an horchata at 10:00 pm on Sunday June 28th, 2026. The order arrived 1 hour later. I tried to contact support and the driver because driver was not getting any closer, and all support said is there’s nothing they can do about it. Fast forward my food arrived precisely at 11:20 pm. It was of course cold. The drink was watery. Once again I reached out to support and they said that it wasn’t eligible for credit or refund because it was within the deliver time policy. If you want to order some food use DoorDash
Pathetic
Quite literally more bad experiences than good. Delivery drivers who drop off at incorrect locations or are too lazy to come up to the door. Delivery drivers who abscond with your food, and the worst bit, NOT A SINGLE HUMAN for support, only the worst of the worst AI bot. Cancelling my uber one subscription because the service has gone from bad to abysmal. I’d give the app and its support negative stars if I could. Also if they don’t deliver your order, you can’t even get your tip back.
Promos will be taken away if they feel like it
I downloaded the app and received emails saying I would get 60% off $15 or more. I claimed the offer in the app days before the expiration date, added items to my cart, got to checkout and the promo denied. Support said Uber reserves the right to pull any promo at any time. I don’t appreciate my time being wasted or being lied to.
Love Uber Eats he needs a lot of work
I have gotten bloody chicken orders two hours late orders left outside on the ground. You name it an Uber eats doesn’t wanna honor their policies either. I used to love them but now it’s gonna take a while. I like the fact that I got 30% off this order, but we’ll see this is the first time I’ve ordered from this restaurant
order
Never received my order and didn’t get my money back
+ 14 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)