Review Insights · App Store
Umatch: Match, Chat & Meet
Umatch Ltda · 158 ratings · ★ 2.7
2.7
★★★★★
158 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
7 negative reviews mention this · 33% of all complaints
★★★★★ "DO NOT WASTE YOUR TIME. For over 2 years now I’ve tried to use the app but no matter what phone or account I try it on, I’m always left waiting in an eternal loading screen that never grants me access to the app itself. Umatch support is also nonexistent: instagr…" - marcoamlabate
2
"people"
5 negative reviews mention this · 24% of all complaints
★★★★★ "DO NOT WASTE YOUR TIME. For over 2 years now I’ve tried to use the app but no matter what phone or account I try it on, I’m always left waiting in an eternal loading screen that never grants me access to the app itself. Umatch support is also nonexistent: instagr…" - marcoamlabate
3
"scam"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Seems like a scam. I got a follow from my university’s Umatch Instagram account saying that I had someone who liked me on their app. Problem is, I haven’t been to the university for over two years and no where on my profile does it say I go to the university.…" - JLPanther
4
"instagram"
4 negative reviews mention this · 19% of all complaints
★★★★★ "DO NOT WASTE YOUR TIME. For over 2 years now I’ve tried to use the app but no matter what phone or account I try it on, I’m always left waiting in an eternal loading screen that never grants me access to the app itself. Umatch support is also nonexistent: instagr…" - marcoamlabate
5
"doesn"
4 negative reviews mention this · 19% of all complaints
★★★★★ "DO NOT WASTE YOUR TIME. For over 2 years now I’ve tried to use the app but no matter what phone or account I try it on, I’m always left waiting in an eternal loading screen that never grants me access to the app itself. Umatch support is also nonexistent: instagr…" - marcoamlabate
6
"download"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Would give 0 if I could. This is the worst dating app I have ever seen. The design is bad and the system is horrible. Your no’s count as likes and it seems fake almost. NEVER DOWNLOAD THIS APP" - MXCO7
7
"subscription"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Horrible.. You have to wait an entire day to get to swipe again after like 5 swipes, after you wait it glitches making you wait another day.. all to piss you off enough to pay for a 29 dollar a month subscription on an app for broke college students t…" - Lilliani Reyes
8
"screen"
3 negative reviews mention this · 14% of all complaints
★★★★★ "DO NOT WASTE YOUR TIME. For over 2 years now I’ve tried to use the app but no matter what phone or account I try it on, I’m always left waiting in an eternal loading screen that never grants me access to the app itself. Umatch support is also nonexistent: instagr…" - marcoamlabate
9
"umatch"
3 negative reviews mention this · 14% of all complaints
★★★★★ "DO NOT WASTE YOUR TIME. For over 2 years now I’ve tried to use the app but no matter what phone or account I try it on, I’m always left waiting in an eternal loading screen that never grants me access to the app itself. Umatch support is also nonexistent: instagr…" - marcoamlabate
10
"email"
3 negative reviews mention this · 14% of all complaints
★★★★★ "DO NOT WASTE YOUR TIME. For over 2 years now I’ve tried to use the app but no matter what phone or account I try it on, I’m always left waiting in an eternal loading screen that never grants me access to the app itself. Umatch support is also nonexistent: instagr…" - marcoamlabate
11
"college"
3 negative reviews mention this · 14% of all complaints
★★★★★ "DO NOT WASTE YOUR TIME. For over 2 years now I’ve tried to use the app but no matter what phone or account I try it on, I’m always left waiting in an eternal loading screen that never grants me access to the app itself. Umatch support is also nonexistent: instagr…" - marcoamlabate
12
"seen"
3 negative reviews mention this · 14% of all complaints
★★★★★ "DO NOT WASTE YOUR TIME. For over 2 years now I’ve tried to use the app but no matter what phone or account I try it on, I’m always left waiting in an eternal loading screen that never grants me access to the app itself. Umatch support is also nonexistent: instagr…" - marcoamlabate
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
DO NOT WASTE YOUR TIME
For over 2 years now I’ve tried to use the app but no matter what phone or account I try it on, I’m always left waiting in an eternal loading screen that never grants me access to the app itself.
Umatch support is also nonexistent: instagram, email, nothing works. The website doesn’t even have a support channel.
Idk how they hire people to manage their individual college Instagram accounts but mine has seen every single one of my messages over a full month and has responded ONCE with “Have you tried reinstalling the app?” then never responded again.
Umatch support is also nonexistent: instagram, email, nothing works. The website doesn’t even have a support channel.
Idk how they hire people to manage their individual college Instagram accounts but mine has seen every single one of my messages over a full month and has responded ONCE with “Have you tried reinstalling the app?” then never responded again.
Would give 0 if I could
This is the worst dating app I have ever seen. The design is bad and the system is horrible. Your no’s count as likes and it seems fake almost. NEVER DOWNLOAD THIS APP
Still waiting
I’m still trying to use this app but it’s still hasn’t let me see ANY profiles, so I’m sitting waiting for the app to load and still nothing. It’s a great concept but a bummer the app doesn’t actually work. Tried on my phone and iPad and still nothing.
Seems like a scam
I got a follow from my university’s Umatch Instagram account saying that I had someone who liked me on their app. Problem is, I haven’t been to the university for over two years and no where on my profile does it say I go to the university. To create an account I had to either input my university email or my personal. I wasn’t going to use my university email so I tried my personal. It wouldn’t work. Seems like a scam.
DO NOT DOWNLOAD
I am unable to delete my account, no button is listen like directed on the apps FAQ
THE INSTAGRAM IS A LIE
Me and my girlfriend both got followed by my college’s Umatch Instagram, so we were curious. Keep in mind, she does NOT go to the same college as me. Anyways, the instagram said if you are followed, it means someone has a crush on you and only “approved students” get followed. Why is this an issue? 1. My girlfriend doesn’t go to my college, so how is she an approved student? 2. How would someone “crush on me” if I don’t have an account? However, we were still curious. After both downloading the app to see who we should avoid at my college, there was no one in my “liked you” list, plus you have to pay to see names of people anyways. Cool idea, bad marketing. Fix your app and please just get a girlfriend through the real world big dawgs. Good luck finding your dudettes, dudes. Much love.
Horrible.
You have to wait an entire day to get to swipe again after like 5 swipes, after you wait it glitches making you wait another day.. all to piss you off enough to pay for a 29 dollar a month subscription on an app for broke college students trying to make new connections.. Are we effin serious?
Scam
Literally cant do anything without paying for a subscription
Please fix this
Can’t even set up my account with the problem of verifying my email and it taking forever to load to the next page.
Cannot create new account
I downloaded the app Bc of being mentioned and followed by the Instagram page but unfortunately I cent even get past creating my account. It lets me type 3 letters before the whole screen freezes. I’ve tried everything except i
Deleting the app.
Hopefully this review will get me a answer for this issue
Deleting the app.
Hopefully this review will get me a answer for this issue
Won’t let me finish making an account
Something is wrong with this app I’m trying to make an account and I’ve got to the point where I have to select my gender but it won’t let me press anything so I cannot proceed with making the account or anything
Worst dating app
No setting to filter results. Will show results from all over the country and swiping left counts as one of your daily reactions.
Oh and it has random parts in Spanish. They copy pasted most of the source data with no QA.
Oh and it has random parts in Spanish. They copy pasted most of the source data with no QA.
insta @ is fakeeee
it’s not real
Scam
This is a horrible app that is a complete scam. You buy something and it doesn’t appear on the app. Do NOT GET!
App is a complete scam do not even download
I paid the subscription and was just notified I haven’t been seen by ANYONE I liked, how is that possible?? Then they tell me get the premium subscription (I already have plus) too boost my visibility. TOTAL SCAM
COINS
cmon- MAKE BETTER WAYS TO EARN COINS😐I’ve got +130 likes/people THAT COULD POTENTIALLY BE THE LOML SMH👎
my review was deleted?
please add a way to obtain more coins
Absurdamente Bait
Quando você da dislike a sua barra de curtidas diminui. Ou seja, deu curtida? A barra de limite vai diminuir. Deu dislike? A barra de limite vai diminuindo tbm. HORRÍVEL.
This app is a scam, do not download!
The developers pushed back the launch of this app multiple times until they could reach a fake user goal. Then, even after it opened, I am unable to use the app beyond the first 10 people I saw unless I invite more people and have them sign up. This app is either data farming or desperate for users because they can’t develop a quality product.
Subscription Based
Wish there was an option to only view people from your school, city, etc. You basically need to buy a subscription or in-app coins to do anything..why? Why are there limited swaps..like what? I’m basically paying to met people.
Stuck on splash screen
Remains stuck on splash screen, occasionally enters main app activity. Been like this since a while
Sentiment summary
39%
Positive (4-5★)
6%
Neutral (3★)
56%
Negative (1-2★)