Review Insights · App Store
UniRemote：Universal TV Remote
Kanatom Limited · 5,921 ratings · ★ 4.5
4.5
★★★★★
5,921 ratings
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Top complaints - extracted from 87 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
27 negative reviews mention this · 31% of all complaints
★★★★★ "Waste of time don’t bother. Wants you to pay to find out it doesn’t work haha 👎👎" - Meat-GuEl
2
"remote"
26 negative reviews mention this · 30% of all complaints
★★★★★ "Scam. Wants you to pay for a subscription to use a universal remote. Other free apps. Don’t waste your time" - GIvememymoneyback1
3
"doesn"
24 negative reviews mention this · 28% of all complaints
★★★★★ "Waste of time don’t bother. Wants you to pay to find out it doesn’t work haha 👎👎" - Meat-GuEl
4
"connect"
22 negative reviews mention this · 25% of all complaints
★★★★★ "Unable to connect. I cannot find my tv and I have tried several times it’s not connecting" - Edna1102
5
"cancel"
20 negative reviews mention this · 23% of all complaints
★★★★★ "Refund my money. I asked you to cancel this right after I downloaded it because it is not compatible with my TV. Now I have outrageous charges and quite a few of them, for something that is useless to me." - CarrieTexass
6
"doesn work"
15 negative reviews mention this · 17% of all complaints
7
"subscription"
13 negative reviews mention this · 15% of all complaints
★★★★★ "Scam. Wants you to pay for a subscription to use a universal remote. Other free apps. Don’t waste your time" - GIvememymoneyback1
8
"free"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Scam. Wants you to pay for a subscription to use a universal remote. Other free apps. Don’t waste your time" - GIvememymoneyback1
9
"scam"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Scam. Wants you to pay for a subscription to use a universal remote. Other free apps. Don’t waste your time" - GIvememymoneyback1
10
"money"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Refund my money. I asked you to cancel this right after I downloaded it because it is not compatible with my TV. Now I have outrageous charges and quite a few of them, for something that is useless to me." - CarrieTexass
11
"trial"
9 negative reviews mention this · 10% of all complaints
★★★★★ "FAKE REVIEWS/ SCAM. Horrible app! Trial then subscription. Their reviews are all bots!!!" - Nickifornia707
📋 All 87 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Unable to connect
I cannot find my tv and I have tried several times it’s not connecting
Waste of time don’t bother
Wants you to pay to find out it doesn’t work haha 👎👎
Scam
Wants you to pay for a subscription to use a universal remote. Other free apps. Don’t waste your time
Refund my money
I asked you to cancel this right after I downloaded it because it is not compatible with my TV. Now I have outrageous charges and quite a few of them, for something that is useless to me.
DO NOT buy!
I was happy to pay $5 for lifetime access but literally TWO DAYS LATER I was charged $20.
I click “restore purchase” and nothing happens.
There’s no way to get in contact with customer service. Thankfully, Apple refunded my $20.
I will be deleting unless lifetime access is restored.
incredibly disappointed, frustrated, and demoralized. Shame on you
I click “restore purchase” and nothing happens.
There’s no way to get in contact with customer service. Thankfully, Apple refunded my $20.
I will be deleting unless lifetime access is restored.
incredibly disappointed, frustrated, and demoralized. Shame on you
Remote
No remote for Roku tv
Not happy
Advertised to have my fire TV and it doesn’t even work
Great Universal TV Remote
Won’t allow to connect
Don’t try to use if your remote is not working and
Forget this app if your remote isn’t working and you don’t have a game controller or usb mouse to use to set it up. Plus, they don’t tell you it costs $10 a month.
Doesn’t connect well
Doesn’t work for all tvs
Poorly thought out
You have to stay on the remote screen the entire time for it to work. If you click off of it at all, the TV goes back to the main menu. Not very helpful.
Sucks
They take your money and then have you search for your TV. Then it tells you the app doesn’t support your tv.
Do’s not connect
Dose not work
Waste of time and money
Said it connected to the tv which is a lie. Scam all day
Scam
I was charged $25 for a free demo!! There is no way to cancel the subscription.
Don’t get it
Trying to charge you $10 a week
Junk
Wouldn’t even connect to my TV
Advertises Hisense
Says supports Hisense, then wants you to pay for service. After you will find out that they “will support Hisense later” but not right now. Disappointing.
FAKE REVIEWS/ SCAM
Horrible app! Trial then subscription. Their reviews are all bots!!!
Garbage
The app found my TV profile and said it does not support TCL even though they have a prompt for it. Uninstalled the app shortly after. Glad I didn’t have to pay for that horrible useless service
Lost remote
I lost a remote got the app to replace it but it won’t do it cause I need the remote to go to menu and I can’t get there because I don’t have the remote app doesn’t help if you don’t have the remote
Impossible to cancel and didn’t work
They make it incredibly difficult to cancel and it didn’t work. Beware! Seemingly scam artist territory
horrible
horrible app, doesn’t even help.
Sucks
Cancel my account
Don get this app
You have the get a paid version or sign up for the trial before using the remote functionality and then you can’t hook it up to your tv without a physical remote. Why would I use your dumb app if I had a remote already??
Cancel
App makes canceling once you sign up impossible. Super shady
Can’t fix it
It’s not working
Horrible
I clicked on free 3 day trial and was immediately charged $13.00. I hate this app!!
Bad
It was free to download. But you have to pay to use it
Won’t work on wired network
Requires the tv and iPhone to be on the same WiFi network, but my tv has a wired network connection.
Not me
Please delete not me
bad & scammy
bad remote, doesnt connect to tv no matter what you do. has a 3 day free trial but no matter when you sign up they will take the money. randomly took 10.81$ at 3 am….. not worth it.
Doesn’t work
Doesn’t connect at all
DO NOT USE
Wouldn’t even work on my TV then did not have a method to contact, hoping you forget to cancel free trail. Had to delete the app to get the subscription canceled, no method in-app. Use a different app and ignore the developer review
Trash, doesn’t deserve the rating it has
Not sure why SHARP is an option if it’s not supported. Cancelled for sure and $10 is too much for a tv remote. You have no other options so don’t try and tell me there are other memberships. That would be a lie.
THIS APP IS A SCAM
DO NOT I REPEAT DO NOT GET THIS APP. THEY CONTINUOUSLY CHARGE ME FOR THIS APP I NO LONGER WANT AND I HAVE REACHED OUT TO CANCEL AND NO ONE IN SUPPORT HELPS BUT THEY KEEP CHARGING MY CARD. THE WORST DO NOT GET THIS APP ITS A SCAM !!
0 STARS WOULD
RECOMMEND!
0 STARS WOULD
RECOMMEND!
Doesn’t work
Pointless
Garbage
Total garbage. Just error message and no clear way to cancel subscription when it doesn’t work. Don’t waste your time
Bad
Dose not support insinga tv
Non Functional
Terrible, asks for subscriptions before you can test it to make sure it works. It found my tv and “connected” but didnt do anything. Feels like a scam
I tried
My tv is a Vizio. I tried in all the ways that you told me to do and it said that you don’t use my Vizio at this time. Can you please take me off of this? I cannot use this and don’t want to be charged for it. Thank you.
$520 a year for a buggy app
The app continuously disconnecting from my TV isn’t even my biggest complaint. It’s the company’s blatant scam of charging their customers $10 A WEEK for a remote control app ($520 a year). They make sure to have the default payment at $10 a week - hoping that the customer doesn’t cancel their 3 day free trial - allowing them to charge their credit card $10 EACH week.
This is not a legitimate app - it is a scam company using a cheaply made disguise so they can trick people into paying them $10 a week for a “service” that doesn’t even work. Shame on the people behind this - you know what you are doing. And shame on Apple for featuring these weekly subscription models that are designed to steal money away from customers (mostly elderly people) who do not have the skills to navigate their phone and cancel subscriptions.
This is not a legitimate app - it is a scam company using a cheaply made disguise so they can trick people into paying them $10 a week for a “service” that doesn’t even work. Shame on the people behind this - you know what you are doing. And shame on Apple for featuring these weekly subscription models that are designed to steal money away from customers (mostly elderly people) who do not have the skills to navigate their phone and cancel subscriptions.
Fraud
Tried to charge me I don’t even have the app on my device…
No way to refund
So after my tv remote stopped working I decided to buy this for a yearly subscription. Well in order to connect it to your tv you have to press allow on the tv. Well there are no buttons on my tv and I don’t have a remote so there is no way to connect. The 1 star is because there is no way to get a refund. They tell you to contact them but when I try it says mailing services not available.
Not good
It’s advertised as a remote that doesn’t require the tv to be on WiFi and it does
Not working
I want my money back they advertise 3 day free trial and in a second they charged me 9.99$ and its useless app
Remote
Not good
Did not work
This did not help me with my fire stick issue. Do not get
Connectivity
Will not connect to my tv
There is no way to cancel subscription
You also can’t use this app if you’ve lost your remote control. Defeats the entire purpose of having the app to begin with. You’ll need the remote to connect it to your phone. When I discovered that I went to cancel my subscription & there was no option to do so.
+ 37 more in the clipboard copy
Sentiment summary
88%
Positive (4-5★)
3%
Neutral (3★)
9%
Negative (1-2★)