Review Insights · App Store
United Airlines
United Airlines · 7,955,895 ratings · ★ 4.8
4.8
★★★★★
7,955,895 ratings
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Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"united"
13 negative reviews mention this · 27% of all complaints
★★★★★ "Checking in on on united App is terrible.. They try to fool you into a different flight instead of the flight you booked. Annoying and stupid." - Xtrema01
2
"check"
12 negative reviews mention this · 24% of all complaints
★★★★★ "Mobile app. The mobile app constantly freezes and loads very slowly while my phone connection is excellent (full bar) and other apps have no problems. It took 3 attempts just to check in." - Aly0332176
3
"flight"
9 negative reviews mention this · 18% of all complaints
★★★★★ "Times out and incredibly slow compared to competitive apps.. Seriously need to consider an upgrade only use when it is the only flight option." - Unstressed Parent
4
"checking"
6 negative reviews mention this · 12% of all complaints
★★★★★ "App check-in. Your check-in procedure is confusing and ridiculous. I’ve never had this kind of a problem checking in for a flight anywhere else ever" - Wood, Butcher
5
"other"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Mobile app. The mobile app constantly freezes and loads very slowly while my phone connection is excellent (full bar) and other apps have no problems. It took 3 attempts just to check in." - Aly0332176
6
"information"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Passport information. Passport wouldn’t scan correctly and assumed I was German, I am a US national and resident." - N3876H
7
"airlines"
5 negative reviews mention this · 10% of all complaints
★★★★★ "App is a Pain. Way too many steps to go through as compared to Southwest Airlines app. Plus, paying for 1 checked bag SUCKS." - janene the queen
8
"card"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Disappointing App. The app has a glitch that will not recognize my zip code so would not accept my credit card information." - Truedog52
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Support inadeay
Notice that flight delay, wrong
Fix this app
Always glitchy and slower than hell. You guys make enough of my money to be able to establish a smooth-running app.
extortion
Being forced to check a bag and charged due to unreasonable restrictions regarding carry-ons. Definitely choosing another airline next time. It’s not luggage. It’s a small carry-on bag.
Fix your WiFi.
The app is useless unless the in flight WiFi is functional, which it often is not. This seems addressable given that the rest of the plane seems to work fine.
Scum
Scum
Conflicting information
I got an email saying I can take a carry on for free but at check in it says no carry on bag. I have to waste time calling to see which is the correct information.
App check-in
Your check-in procedure is confusing and ridiculous. I’ve never had this kind of a problem checking in for a flight anywhere else ever
App is a Pain
Way too many steps to go through as compared to Southwest Airlines app. Plus, paying for 1 checked bag SUCKS.
Difícil pendiente de aprobación
Difícil hacer el che in en línea
Checking in on on united App is terrible.
They try to fool you into a different flight instead of the flight you booked. Annoying and stupid.
App and check in
The app log in, and check in procedure is awful. Why am I directed to dozens of flights that I don’t want? You make it very difficult to find my original itinerary.
Bags
You are horrific. I have an overhead bag and you won’t allow it.
First class passengers
Our connecting flight from Orange County was delayed , also United , by one hour and 25 minutes. United did not put a hold for us as first class passengers but did put a hold on for one other person until 7 o’clock, when that other person showed up, they closed the doors and did not wait even when they knew we were in route. Daughter and I arrived at 6:55 at the gate.
Check in on App
Horrible!! I’m going in circles and they want to charge bags again.
This check in on line is way too difficult for a party of three!!!!!!!!
I am so frustrated right now!!!!!!!
This check in on line is way too difficult for a party of three!!!!!!!!
I am so frustrated right now!!!!!!!
Disappointing App
The app has a glitch that will not recognize my zip code so would not accept my credit card information.
It was awful
It wouldn’t let me check in until I gave my cc
Crash buggy
The latest update made the app crash so often and when it works it gets stuck on loading pages every time I use it. It feels like a bloated app now.
The Worst App
I don’t fly much with United Airlines. The app is terrible, the check in process is terrible. They run you through 500 steps and after you get screwed on additional charges they ask for your card and frame it as “we’ve gone contactless” and you NEED to put your card in to finish checking in. No other airline has asked for this as a necessity. Then when you reluctantly put your card in, it error times out and says try again at another time. I might never fly United again just because of this check in process through this terrible app.
App not user friendly
The app give no real benefits options when you have a United airlines
credit card
credit card
Purposeful antagonism of flyers
I have a free seat next to me yet United is dis-uniting me from my wife and placing her 5 rows away. Perhaps United is vying to become the next Spirit Airlines, and suffer the same consequences.
Credit Card Hostage
Shame on United Airlines for mandating CC information in order to check in. Passengers paid in full only to require card to complete check in.
App update is a piece of …
Taking business elsewhere United.
So Bad
Someone should get fired for app. So many glitches, doesn’t load properly, gets hung up, missing content, shuts down unexpectedly. Does show information accurately. Say my flight is about to board after I’ve already landed. One of the worse functioning apps.
United sucks
United really and truly sucks
Bad customer service
United not taking responsibility for anything they do wrong. Bad customer service
Cumbersome
On the road multiple issues with my confirmation so irritating .
Not user friendly
The app needs to be reworked. It’s not user friendly and has been difficult to navigate during checkin and get boarding passes. And now the stupid system thinks it needs a nickname just to submit this review
Ridiculous
You make it so difficult to navigate through. Make it seem like you HAVE to pay extra for a seat. I can only imagine how many people fall for it as you pad your pockets. Flying sucks because of this BS and all the nickel and dimeing.
No carry on policy
I cannot believe that economy seating now does not cover carry on luggage. Think about it- if you are willing to only pay for the cheap seats, it may (quite probably) be because you can't afford anything else. And now, just because you are not wealthy, you are forced to pay an additional $75 for a CARRY ON to be checked!
I may never fly United again.
I may never fly United again.
Annoyed
They make it so complex to get boarding passes and are constantly spamming you to buy add ons.
Excessive battery consumption and horrible optimization
While the actual UI of the app is good, it absolutely drains battery like no other. Probably the app you want to drain you battery the least is one you have to use while traveling, yet this is literally one of the worst apps when it comes to battery optimization. It also frequently stutters and freezes, forcing restarts, even on a newer phone.
Website keeps screwing up so do not show tickets or boarding pass
Website keeps screwing up and doesn’t show any tickets or boarding pass
Terrible app
Waste more time on United app than any other. Could not find my flight for current travel. Took 3 times signing in over and over. Please redesign - your frequent traveler is disgusted.
Absolutely terrible app
I’m not sure what your app team is doing, but the app is almost unusable. Consistently logs me out, never remembers who I am even though I’m constantly checking the box, it’s just absolute trash.
Times out and incredibly slow compared to competitive apps.
Seriously need to consider an upgrade only use when it is the only flight option.
Slow
Slow
Mobile app
The mobile app constantly freezes and loads very slowly while my phone connection is excellent (full bar) and other apps have no problems. It took 3 attempts just to check in.
Impossibilité d’introduire une réclamation !
Les télévisions n’ont pas fonctionné de tout le vol Washington Bruxelles le 01/05 et je faisais également partie des personnes qui n’ont pas eu accès au wifi et il n’y a aucune possibilité de réclamer et demander une compensation !
False Advertising
Upgrade seat selection displayed choices of using either cash or points, yet once selected, there was no ability to switch between the two. If advertised as being a choice, both should be easier to choose and the passenger should not be forced to use only cash.
App is Freezing
App is getting stuck for me. Frustrating trying to check in or chat with an agent when my screen keeps freezing and I have to close the app for it to refresh then try again
Passport information
Passport wouldn’t scan correctly and assumed I was German, I am a US national and resident.
Too Bad United Isn’t a Quality Airline Anymore
I have been a faithful UA customers for many years. But the way they mislead pricing and pinch and gouge for every penny is sad and pathetic.
App
Updated my credit card and app didn’t accept it when checking bags, multiple attempts.
Check in
I had a horrible time trying to check in.
Interruption
App isn't functioning optimally. Unable to update C.C. during Check-In. Looping errors when checking-in.
Unstable
Crashes. Freezes. Some of the screens have no way to get out of it or no back arrow - have to quit app and restart. Dislike the new design .
“My Flights” in flight status if not actually on the flight
It used to be that I could add flight numbers to my flights for purposes of the flight status tap. I’m apparently not able to do that any more.
This is a real inconvenience in the situation where you are coordinating travel with colleagues or family members on different flights. Can you please return that feature?
This is a real inconvenience in the situation where you are coordinating travel with colleagues or family members on different flights. Can you please return that feature?
Too slow
It looks like im using this app back in 2000s its too slow and complicated
united 😡
The United App Not What It used to be….
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)