Review Insights · App Store
Universal TV Remote ·
KRAFTWERK 9 LTD · 77,588 ratings · ★ 4.6
4.6
★★★★★
77,588 ratings
🎯 Build a better version
Top complaints - extracted from 59 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"remote"
19 negative reviews mention this · 32% of all complaints
★★★★★ "Fake Ratings. Pay subscription for tv remote fake 5 star reviews" - louie702
2
"connect"
11 negative reviews mention this · 19% of all complaints
★★★★★ "Unable to connect. Unable to connect to an Emerson TV" - JBHHS050607
3
"doesn"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Doesn’t work. Been waiting forever for it to search for my tv with the same wifi connected as it says- Literally doesn’t work" - KeldakB
4
"work"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Doesn’t work. Been waiting forever for it to search for my tv with the same wifi connected as it says- Literally doesn’t work" - KeldakB
5
"every"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Frustrated. I guess because it’s a free trial for three days they make sure it doesn’t work, did everything as it said device and app are running on the same Wi-Fi and 2 1/2 days and it’s still pending trying to find a TV. What a joke." - Whitegoat62
6
"does"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Doesn’t work. Been waiting forever for it to search for my tv with the same wifi connected as it says- Literally doesn’t work" - KeldakB
7
"free"
6 negative reviews mention this · 10% of all complaints
★★★★★ "$. You have to pay. Ads and free would be better option" - A touch of Tism
📋 All 59 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Unable to connect
Unable to connect to an Emerson TV
Fake Ratings
Pay subscription for tv remote fake 5 star reviews
Not paying
Keeps asking to subscribe without letting the user to try and find out about the app first
Can’t do anything because of ad
Keeps telling me to choose premium options or can’t use any features lol not free
All ads
So many adds I can’t change channel
Trash
A thousand ads. This app is a joke
Doesn’t work
Been waiting forever for it to search for my tv with the same wifi connected as it says- Literally doesn’t work
Frustrated
I guess because it’s a free trial for three days they make sure it doesn’t work, did everything as it said device and app are running on the same Wi-Fi and 2 1/2 days and it’s still pending trying to find a TV. What a joke.
Am disappointed
There are too many ads
Don’t download this.
This app is not letting me control my tv until i pay 5 dollars.
Terrible
My kids TV wasn’t working. We tried to fix that. We got this app every time we press a button it would take us to this one thing so terrible.
does not workkkk!
this app doesn’t even work it needs to stop broadcasting that its universal because its not!!!
Held my TV hostage
It worked ok but I didn’t use it often so I cancelled the subscription. Last night I was watching TV (with the actual remote that came with the TV) and this stupid app had opened and somehow locked out my actual physical remote. It then had the audacity to insist I pay for the subscription before it would let me do anything. I obviously did not. I refuse to negotiate with terrorists! I am in the process of resetting my entire TV right now and I obviously have deleted this app. I just wanted to let everyone else know it might do this to you as well.
Don’t recommend
Doesn’t stay connected and a bunch of adds
Remote no connecting to tv
The first time I used it it connected but now it will not connect again. And I’ve tried multiple times and my tv and phone are on the same WiFi.
Unfathomably terrible
This app works about 1/4 of the time and when it does typically disconnects as soon you open an app within the tv Ui. Overpriced slop
Anuncios
Es buena pero los anuncios son muy contantes
stop asking me to pay
makes me think I accidentally swiped into the touchpad when in reality it teleported there
To many ads
It’s a remote app,kinda useless remote when you get less than 4 clicks and it runs an ad
just annoying and bad
this is the worse app ever, if you click even one button there’s a long ad. whole app is trash if you ask me and how do get ur tv connected to it is also nerve racking. i am not the type to place reviews, but this app irked me.
Not free
I refuse to pay for something that I can easily get for free on my phone and I won’t have to deal with ads. And the app on my phone has voice control. So does the physical one. Hard pass on this app.
😤
Don’t work
Does not support Dynex
Don’t waste your time trying cause it’s doesn’t support Dynex
VERY BAD
Sadly this app do not work for me. Furthermore, I canceled the “free” trial right away and for some reason they still charged me. Would not recommend.
I hate this website
There are too many ads right after I press OK en route on a Roku remote. It goes right to an ad. Every single time is so annoying. I’m never using this app again. That is why I gave a one star you deserve a one star now I’m using the Roku app.
Why does it cost so much?
I could buy a new remote for the price of one month? It’s a remote
March 21st, 2026
App suddenly doesn’t work anymore won’t connect to my tv
ads
wayyy to many ads
App is broken
Doesn’t want to connect to TV out of nowhere
Makes no sense
If I download this app, it’s obviously because I can’t find my remote. How am I supposed to accept access with my remote to use a remote on my phone? Does that make sense?
Terrible
Says universal. Wouldn’t connect to my tv.
you moneygrabbbing sags
worst, most angering, sad sack of ad money hungry idiocracy ive seen in a while. ads after every button push. all these reviews are botted theres no way anyone can stand this
Megamalo
Cobran por usar esta mierda
Didn’t work
Did not control my tv
Money?
$35 to use your phone as a remote?!?! Honestly just buy a remote it will save you money!
Don’t waste time
Horrible won’t even turn down tv and you have to pay for it
CONSTANT, NON-STOP ADS
If you like tapping the volume button to make your TV louder only to realize you’ve clicked one of the ads that this app constantly spams, this is the app for you!
Bro
YOU HAVE TO PAY FOR EVERYTHING EVEN TO TURN THE TV OFF OR ON
Restore Purchase Not Working
Pretty much what the title says
To many ads
To many ads
Garbage
Garbage app trying to charge you a subscription. It’s a remote - no one needs a subscription for this.
Horrible App!
Horrible app! It takes forever to load and connect to tv. And there’s way too many ads, I can barely get the chance to click on anything without 3 ads in a row popping up. Please don’t waste your time here!
Doesn’t connect
Not worth it
Terrible never stayed synced
Find another remote app that doesn’t require you to authenticate the remote again and again. Almost every time I use this I have to re authenticate on tv using actual remote, tv buttons not allowed. After about 10 clicks yet another ad and most are broken and unable to click out of it unless you know the trick to make it happen. Useless app
Bad app for Google tv users
This app does not even work on Google tvs even tho it says I does it’s all a lie.This is false advertisement.This app needs to be fixed or something.
Leech
I wanted a remote not an ad mini gun honestly do you seriously I am gonna sit here and watch ads every time I wana click a button.
Don’t install unless willing to buy premium
The app works great aside from the fact that unless you purchase premium for 35$ a year, you are going to be bombarded with unskippable adds about every 2-5 minutes. Add include having to play a mini game to close the add, temu spin the wheel to close the add, and much more. Deigned to annoy you so much to the point you are willing to shed out money to buy premium. At 34$ price point I might as well just buy a damn remote.
Bad remote
Would not connect to my tv even after following all the steps also would let me pick what brand tv I had only would show Roku
$
You have to pay. Ads and free would be better option
Defeats the purpose
I lost the remote and then I saw this and tried using it and then it said i had to accept the request on the TV for them to connect, and I think that is kind of dumb.
+ 9 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)