Review Insights · App Store
UP Faith & Family
UP Faith & Family · 10,811 ratings · ★ 4.6
4.6
★★★★★
10,811 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
5 negative reviews mention this · 38% of all complaints
★★★★★ "Won’t cancel my subscription. CANCEL MY STUFF AND STOP STEALING MY MONEY IVE CONTACTED YALL MULTIPLE TIMES" - Bonbonon
2
"subscription"
5 negative reviews mention this · 38% of all complaints
★★★★★ "Won’t cancel my subscription. CANCEL MY STUFF AND STOP STEALING MY MONEY IVE CONTACTED YALL MULTIPLE TIMES" - Bonbonon
3
"cancel subscription"
3 negative reviews mention this · 23% of all complaints
4
"shows"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Can’t load. Half the time I can’t get the shows to load It could be a great app" - Liscarhud
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Won’t cancel my subscription
CANCEL MY STUFF AND STOP STEALING MY MONEY IVE CONTACTED YALL MULTIPLE TIMES
Steals your money
Can't ever sign in
If I could give negative stars I would
Terrible
Terrible streaming
The app lags really bad, if it continues I will cancel my subscription. No problems with other apps
How long has this NONWORKING APP been charging me?!?
It won’t update, has never played on my iPad, and I cannot delete. I did not even know a subscription was running in the background FOR YEARS!!!
Subscription
I have deleted my subscription four times and I continue to get charged. This isn’t the correct way to do business.
Mrs
It sends you to the web for everything
Hudson & Rex
You say you’re a Christian channel so why are you acting like a hypocrite? I don’t like the way you’ve changed the show. Why did you fire the actor that played Charlie he had cancer he’s doing well so let him back. It’s a better show for it. The way you did season seven wasn’t good either the shows were OK but I’m sorry it’s better with Charlie. I understand he had to take some time off, but he’s better now so let him come back or cancel the show.
Viewing
There is no why to tell which shows you already watched.
They should mark somehow at the episode you watch,
When I watch episodes and then come back you have no idea where you left off!
They should mark somehow at the episode you watch,
When I watch episodes and then come back you have no idea where you left off!
No customer service
Can’t find the number to cancel or to reset a password
Annoying
Won’t let me cancel my subscription
Not user friendly
Don’t like the lack of customer service.
Can’t load
Half the time I can’t get the shows to load
It could be a great app
It could be a great app
Sentiment summary
89%
Positive (4-5★)
2%
Neutral (3★)
9%
Negative (1-2★)