Review Insights · App Store
Upside: Gas & Food Cash Back
Upside Services Inc · 652,591 ratings · ★ 4.8
4.8
★★★★★
652,591 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
11 negative reviews mention this · 34% of all complaints
★★★★★ "No recomiendo. This app is totally a scam, it doesn't return any money and makes you put gas in places where the price is higher than other gas stations" - Mcoria20
2
"cash"
8 negative reviews mention this · 25% of all complaints
★★★★★ "Thieves. Because my fiancée and her brother logged into thier accounts on my phone, they took away my fiancées Instacart gold cart bonus(I never used ) and won’t let me cash out any of my money. When I reached out to support they told me I’m in viol…" - Amiello
3
"been"
7 negative reviews mention this · 22% of all complaints
★★★★★ "Can’t talk to nobody!! All email them !! Can’t talk to nobody’s!!!!!. Been deal this for a while !! Block my account!!" - COWBOY ROB
4
"upside"
7 negative reviews mention this · 22% of all complaints
★★★★★ "REALLY, really bad. So this is round two writing this review, any gas stations that you frequent, will eventually degrade themselves to one cent per gallon back, and it’s absolutely pathetic. I’m not going to go to gas stations out of my way, I’d like a good d…" - jstafki
5
"stations"
5 negative reviews mention this · 16% of all complaints
★★★★★ "No recomiendo. This app is totally a scam, it doesn't return any money and makes you put gas in places where the price is higher than other gas stations" - Mcoria20
6
"work"
5 negative reviews mention this · 16% of all complaints
★★★★★ "App Concerns. The app worked great however; I discovered it had full access to the photos on my iphone and couldn't be changed. No where in the original App description does it say it uses photo data. I decided to uninstall and delete my data. Simply wa…" - The Mapeep
7
"gallon"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Rewards decrease to minimal amount over time. Starts at 25-30 cents per gallon, after two weeks the majority of gas stations are 1 cent per gallon." - BobbyC543
8
"customer"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Used to be good. Now everything takes forever to process and to “review” I door dash I get $40 of gas a day or more And drive 300 miles a day Use the same card and half of them don’t even process And you can’t even get a hold of customer service" - Saitaozuri
9
"service"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Used to be good. Now everything takes forever to process and to “review” I door dash I get $40 of gas a day or more And drive 300 miles a day Use the same card and half of them don’t even process And you can’t even get a hold of customer service" - Saitaozuri
10
"customer service"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Used to be good. Now everything takes forever to process and to “review” I door dash I get $40 of gas a day or more And drive 300 miles a day Use the same card and half of them don’t even process And you can’t even get a hold of customer service" - Saitaozuri
11
"saying"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Tricky. It’ll work for a little while and then I’ll start saying processing for your purchases and you will not get anything,the minute you deviate from the regular gas station that you normally would go to it stops working" - 1PRican
12
"station"
4 negative reviews mention this · 13% of all complaints
★★★★★ "No recomiendo. This app is totally a scam, it doesn't return any money and makes you put gas in places where the price is higher than other gas stations" - Mcoria20
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Wisconsin
They are no gas savings in Southeast Wisconsin and barely any other offers in this area also. Need more places I haven’t saved $0.01
No recomiendo
This app is totally a scam, it doesn't return any money and makes you put gas in places where the price is higher than other gas stations
Rewards decrease to minimal amount over time
Starts at 25-30 cents per gallon, after two weeks the majority of gas stations are 1 cent per gallon.
lol
1¢ per gallon back… at a station charging 10¢ more than everyone else.
Used to be good
Now everything takes forever to process and to “review”
I door dash
I get $40 of gas a day or more
And drive 300 miles a day
Use the same card and half of them don’t even process
And you can’t even get a hold of customer service
I door dash
I get $40 of gas a day or more
And drive 300 miles a day
Use the same card and half of them don’t even process
And you can’t even get a hold of customer service
Can’t talk to nobody!! All email them !! Can’t talk to nobody’s!!!!!
Been deal this for a while !! Block my account!!
Full of lies
Don’t offer something you can’t deliver people want real savings you have the potential to do good unfortunately for me it didn’t work I have something against false promises especially about money. So no thanks.
REALLY, really bad
So this is round two writing this review, any gas stations that you frequent, will eventually degrade themselves to one cent per gallon back, and it’s absolutely pathetic. I’m not going to go to gas stations out of my way, I’d like a good deal at the ones that I continuously go to. Make this right upside, because it sucks.
Thieves
Because my fiancée and her brother logged into thier accounts on my phone, they took away my fiancées Instacart gold cart bonus(I never used ) and won’t let me cash out any of my money. When I reached out to support they told me I’m in violation. The only reason I made new accounts ever was under the advice from upside support , trying to get my fiancées Instacart bonus to work. Complete thieves. Had to rob me for like 10$
Garbage
App will not login, keeps trying to login with Facebook. Immediately crashes and starts over again trying to login with Facebook.
Take away money from you
The last couple times I opened it it took a dollar away from my earnings
Not working
It was working fine then out of the blue it logs me out and every time I try to log in it says error to try again and it’s been like that for a good month now. I’ve deleted and downloaded the app all over again and nothing if you can please fix that be great!!
Used to work
It used to work but if you don’t check your offers will “expire” and I just looked and I didn’t get any rewards I’ve been logging for months. They had no customer service and no one has gotten back to me, there should be an easy way to dispute it but there isn’t. At least have customer service seriously ?? I probably lost out on so much money and I went to specific gas stations for the rewards I didn’t even get
Promises, Promises, Promises
Been waiting for two claimed cash back since April 28th and April 30th. So far I have not received either one! Promises made, but never kept!
I’m pretty sure that this is a collaboration between upside and the most expensive places to buy gas and food! I’m over going out of my way to buy gas for a few pennies back that you never get! Seems the claims are always delayed, what a joke!
I’m pretty sure that this is a collaboration between upside and the most expensive places to buy gas and food! I’m over going out of my way to buy gas for a few pennies back that you never get! Seems the claims are always delayed, what a joke!
What?????
So I signed up for Upside and was very excited to see my savings grow! I go in to check one day and there is no money!!! WTH? No explanation. So I immediately erased the app. Haven’t heard one word from them yet and it’s been almost a month!!!
My transactions never get verified so my cash back is never given
Had two transactions at my local Giant that I used my card that I have on file with them. 10 days later they say that they couldn’t find the transaction so I just deleted the app. I’m not going to call customer service every time I go shopping it’s just such a hassle.
Good app till you make a large purchase
Good app until you make a purchase and are expecting over 5$ cash back. You will get an email saying something along the lines of “transaction can’t be found”. It has happened to me 3 times in the last month. But you can bet my 17 cents back on my next purchase will be found… very sketchy. Be careful.
Unsatisfied
Why won’t the app transfer the money I’ve made into my account? Ridiculous
Can’t use Apple Pay?
Updated. 6 transactions and cash back once so far. This only works if you use an actual card and does not work with pay by phone. They do NOT make it clear that you can’t use Apple Pay and I think they are using that as a loophole to pocket the entire amount.
No Rewards, No Payouts, No Customer Service
When I started using the Upside app I received a good payout with the gas station visits I was making. I deleted the app recently because I had 6-7 Shell visits that were pending and died on the vine because it took longer than 2 weeks to verify the card I was using through the app. Lastly, there is no proper customer service connection to help you.
Not getting my cash back
Hasn’t worked for me in a long time. My cards are connected correctly. I’m doing everything right but my money isn’t showing up.
Never saw a payout. Always “pending.”
Waste of time.
So not download this app!!!
This app is not worth your time! I still have 7 charges still in process back in march till now and still have not been paid from them and I had some that was delayed or in review and not sure why but they was erased and I never received my money!!! Plus there is no customer service number to call so I’ll be definitely deleting this app for good!!!!!!!!!😡😡😡😡😡😡
Ridiculous
1 cent cash back per gallon. Woohoo! I made 12 cents when I filled up. What is the point? Paying $4 + dollars per gallon and the best your company can muster is 12 cents. I can find 12 cents on the ground at the pump. Company should be ashamed! Then to receive an email saying I earned 12 cents with a congratulations and an exclamation point. Embarrassing .
Not Good
I have been using Upside for a couple of years and earned about $100. Today I opened it up and all my earnings were gone.
Not a good deal!
Not a good deal!
Scam
Took weeks for them to review my purchases and then they denied them all. It’s a scam.
Severely lowered return rate
I was using this app a lot at first because I was getting almost 25 cents per gallon at my local station, but now all gas stations in the area only return like 10 cents now. Not really worth it to get $2 per fill up with how much gas prices are now. Either they tapered it off once I hit the $300 mark or they just don’t offer as much of a return now which is lame and makes it kinda useless if you’re going out of your way to get to a certain gas station for the highest return.
I DO NOT RECOMMEND THE UPSIDE APP
I do not recommend Upside. Downloaded the app, followed the instructions, purchased the gas. submitted the receipt. I waited a week for my cashback to show up. It kept saying delayed. So I waited another week. Finally got a note saying information was missing. The information they said that was missing was not missing, it was on the receipt that I
submitted. Never got my cash back. The purpose of Upside is to save me money. Instead, it cost me money and my time.
submitted. Never got my cash back. The purpose of Upside is to save me money. Instead, it cost me money and my time.
No E85
The app doesn’t support E85 fuel.
App Concerns
The app worked great however; I discovered it had full access to the photos on my iphone and couldn't be changed. No where in the original App description does it say it uses photo data. I decided to uninstall and delete my data. Simply wasn't worth the invasion of privacy. Very upset by this discovery. No prior disclosure done in advance.
Tricky
It’ll work for a little while and then I’ll start saying processing for your purchases and you will not get anything,the minute you deviate from the regular gas station that you normally would go to it stops working
It’s not what they say
The prices are always off compared to the actual price on the pump and when I pay 100 dollars and get back 18cents there’s honestly no point of having the app I waste more money in paper then you guys are giving me back
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)