Review Insights · App Store
VEVOR Home Improvement Tools
VEVOR STORE INC · 4,452 ratings · ★ 4.8
4.8
★★★★★
4,452 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"purchase"
3 negative reviews mention this · 17% of all complaints
★★★★★ "No “how to use”instructions included!. I have no idea how to proceed after putting the unit together. No clear instructions as to how to check the pH of the water how to add fertilizer in what ratio and which fertilizer to add? I am so disappointed with this purchase. Also the…" - LE starry
2
"does"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Automated service. Don’t bother contacting the customer service for replacement blades to purchase. You’ll get an email days later asking for a video of the problem. There is no problem machine works fine blades are dull after heavy use I wanted to buy more. …" - CHEESEBURGER760
3
"trying"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Trying to shop not listen to your ads. Please stop your videos from auto playing and stopping my music. I’m already using your app because I am looking to purchase something, when I have to exit to switch back on my music I end up closing your app and opening up eBay not buying …" - Mortarded
4
"anything"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Trying to shop not listen to your ads. Please stop your videos from auto playing and stopping my music. I’m already using your app because I am looking to purchase something, when I have to exit to switch back on my music I end up closing your app and opening up eBay not buying …" - Mortarded
5
"order"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Order history. I have a hose reel that has broken and I need help to find the part for it but without the part number I can not get help and I can not pull up my order history to the part number" - Tin man 63
6
"work"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Automated service. Don’t bother contacting the customer service for replacement blades to purchase. You’ll get an email days later asking for a video of the problem. There is no problem machine works fine blades are dull after heavy use I wanted to buy more. …" - CHEESEBURGER760
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Leaks like a sub
I’m sending this back. I’ll give them another chance, but the thing was leaking out the bottom not even the fittings.
Scam company
Beware they sell broken items
No “how to use”instructions included!
I have no idea how to proceed after putting the unit together. No clear instructions as to how to check the pH of the water how to add fertilizer in what ratio and which fertilizer to add? I am so disappointed with this purchase. Also the sponges included are TOO small for were they are suppose to go, so they just fall to the bottom. Total hassle!
Automated service
Don’t bother contacting the customer service for replacement blades to purchase. You’ll get an email days later asking for a video of the problem. There is no problem machine works fine blades are dull after heavy use I wanted to buy more. What good does a video do of a dull blade
Shipping
Shipping quote five days off. Need to be honest.
No clarity
The camera does not offer enough clarity in an enclosed space to be of use.
Worst
They don’t care about anything but money. I bought 4 items from them and three of my blades already are rusting after 2 months of having them and they will not replace them or refunded me my money. But have a warranty on them
No customer service
Read the title
Order history
I have a hose reel that has broken and I need help to find the part for it but without the part number I can not get help and I can not pull up my order history to the part number
Hairpin legs
Missing leg pads and mounting screws on 4 orders
Just a shopping app
I just want the app to easily set the temperature on my fridge/freezer combo. The QR code on the fridge led me to this app but it’s not easy to figure out where to link up my fridge and set the temperature. It’s just trying to sell me more stuff. I’m sure it’s SOME WHERE in the app. At least I hope it is.
Remember where you are
I'm trying to provide a "decent" product to people at a price that isn't unreasonable given my somewhat remote location in Alaska. Parts and tools are reasonably priced for the area, in retail stores, but a lot of companies will work on the freight pricing to make it worthwhile. Having a resale account with VEVOR has proven to be useless. In order to get anything here I have to essentially charge double per item to break even. $150.~ in tools/parts turns into $298.~ to get them here. Completely insane. I can USPS ground a Lithium Battery from Florida to me for less in shipping than what this gives me from wherever the hell. Good luck to all, the products usually work well if you can get them to you for a decent price.
Broke Auger 2nd use
Don’t buy. They won’t warranty your item. Auger ignition coil went the 2nd use. You can’t buy parts.
Si compras por error no te aceptan devolución
Insatisfecho total
Trying to shop not listen to your ads
Please stop your videos from auto playing and stopping my music. I’m already using your app because I am looking to purchase something, when I have to exit to switch back on my music I end up closing your app and opening up eBay not buying anything from you. If I wanted to listen to commercials I’d turn on a TV
Overheats, underpowered
You will notice there is nowhere in the description that it says the wattage. They are hiding that this is an extremely underpowered device. It overheats constantly and stops working.
App is clunky and slow
Please work on the app is it slow, dosent load pictures and isn’t easy to navigate like the webpage
Gate lock
It’s okay I bought it but does not work for my gate material looks to be okay can’t tell how long it would last but with Florida weather don’t think it can last no more then a years. Just my option. I returned both my set I order.
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)