Review Insights · App Store
Vi: Recharge, Payments & Games
Vodafone Idea Limited · 27,818 ratings · ★ 4.5
4.5
★★★★★
27,818 ratings
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Top complaints - extracted from 55 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
18 negative reviews mention this · 33% of all complaints
★★★★★ "poor customer service. they are not knowledgable and provide wrong instructions. they also lack ability to comprehend simple english. extremely poorly trained staff. also tell them not to breathe into microphone." - gtpa248
2
"customer"
9 negative reviews mention this · 16% of all complaints
★★★★★ "poor customer service. they are not knowledgable and provide wrong instructions. they also lack ability to comprehend simple english. extremely poorly trained staff. also tell them not to breathe into microphone." - gtpa248
3
"network"
7 negative reviews mention this · 13% of all complaints
★★★★★ "The poorest network i ve seen till now. The worst sim a person can have.. i beg don’t buy this please" - Yuvraj Yerawar
4
"care"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Hi. Next time I will not continue with you because no facility to talk with your coustmer care person and very awkward procedure, which at this age we couldn’t follow Third class" - One Indian
5
"international"
6 negative reviews mention this · 11% of all complaints
★★★★★ "It doesn’t accept my international cards. As it provides international roaming to users so it should accept international credit cards as well" - Pushpjeet36
6
"services"
6 negative reviews mention this · 11% of all complaints
★★★★★ "International roaming. I had requested for intl roaming to receive calls while i was in UK , i had to pay rs 149 which i paid , now i hv huge bill of rs 2242,i need an ecplanation or either am not guided, actually the roaming wasnt any use to me as interbet in u…" - Eesh’s
📋 All 55 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
poor customer service
they are not knowledgable and provide wrong instructions. they also lack ability to comprehend simple english. extremely poorly trained staff. also tell them not to breathe into microphone.
😏😡
We ask for family plan and employee who was helping us he don’t understand us or they cheat us
Pathetic app
This indian app is full of ads which constantly pops up my phone every now and then. Back in US, I never faced cellphone carriers apps like ATT, Verizon or TMobile to push even one such advertisement on my phone.
So bad about Vodafone
Your recharge disappears in just in couple of days
Hi
Next time I will not continue with you because no facility to talk with your coustmer care person and very awkward procedure, which at this age we couldn’t follow
Third class
Third class
It doesn’t accept my international cards
As it provides international roaming to users so it should accept international credit cards as well
5G marketing says 1GB/S but only goes upto 13Mbps
They sell 5G plan by saying it reaches speed upto 1 GB/S. But in reality it's just few mbps.
Biggest liars.
Biggest liars.
Tatti customer care service
Tattti customer care service
The poorest network i ve seen till now
The worst sim a person can have.. i beg don’t buy this please
Activation Issues
The app is totally useless. Not at all user friendly. The entire app is a marketing tool to sell products and recharge, recharge, recharge. No technical assistance. As if made for illiterate people. Don’t forget clients are smart. There is no basic information about how to activate your eSIM. First time and last time user.
Many complaints
Not able to update end date for auto pay even after multiple visits to vi help cente and the customer service agent did the updation on the app. I have been charged late fees. I even tried calling but I’m not getting any English speaking agent and I’m getting promised that I’d get a call back but do one calls. It’s been a month since I’ve been trying to update information.
Vi is horrible
They would charge you unnecessarily
Horrible app and disgusting service
It says my data is over but I am unable to see the offerings my last recharge had
Unreliable
Worst telecom, I recharged this time with 245 Rs and still SMS is not working. I am moving my sim number to other like Jio soon. No proper customer service, false advertisement and ruckus telecom company … don’t ever use VI sim or WiFi. The internet or calls also don’t work in Delhi.
YOU CAN NOT PORT OUT
I am trying to port out my number just from postpaid to prepaid they forcing me to stay in vodafone
2nd it network issue in indoor area is very poor
2nd it network issue in indoor area is very poor
No service! On a roaming plan
I got an international roaming plan for USA. 365 days inr 3000 on may 24th.But I’m in US now and I don’t have any service. This is not what I signed up for
Worst
Worst
Prof. Sri Dhar Karayil
I approached couple of times to your help site on mobile, who couldn’t do anything to get my problem fixed. If you guys inefficient in your services please refrain from theses activities.
To much unnecessary text
To much hassle bed service
Open trap - biggest cheaters plus Waste network with worst app
Pls ppl avoid vi if u r taken it then pls port your number if u want to save the number. When you raise a complaint and vi customer service people will close the complaint automatically without your concern. App is waste u can’t reach customer care number but this app will send u plenty of messages in day to update your
Alternate number, email ID and etc. mental harassment. pls avoid using Vi app or service but vi service can get worlds worst medal.
Vi service provider is a big trap. as you take a year plan n pay the money. Then ur real problems start . without intimation they will stop your service n say that trai has given a request where trai has no rights to stop the services after that service ppl will say your number is used in Anti social element so we can’t reactivate it but u can buy the same number after 15 days. U paid one year plans that loss more over u can buy your number after 15days does the bonus on loss. Cheap tricks pls avoid vi
Alternate number, email ID and etc. mental harassment. pls avoid using Vi app or service but vi service can get worlds worst medal.
Vi service provider is a big trap. as you take a year plan n pay the money. Then ur real problems start . without intimation they will stop your service n say that trai has given a request where trai has no rights to stop the services after that service ppl will say your number is used in Anti social element so we can’t reactivate it but u can buy the same number after 15 days. U paid one year plans that loss more over u can buy your number after 15days does the bonus on loss. Cheap tricks pls avoid vi
Horrible services, Horrible customer care and Horrible Network
Never buy this sim you are better off without a phone!
CONFUSION CRAPPY APP
This app seems deliberately confusing, so one can’t figure out how much data you have and why even after it says you have data in one place, it tells you you don’t have data in another, and makes you purchase more data. It is one of the most infuriating and duplicitous apps and services out there. Wish there was a better service to switch to in India. Are they all this bad????
Useless network
This network is so useless. best part is, the company is doing nothing to improve it.
Every month, they’re taking our money indeed robbing our money. yet still not providing us a proper network.
Losers!! 😡
Every month, they’re taking our money indeed robbing our money. yet still not providing us a proper network.
Losers!! 😡
Not very intuitive
The recharge options are confusing and have no explantaions
Worst Service & App
This is the worst app and service by Vodafone.
I will never ever recommend Vodafone to anyone.
I will never ever recommend Vodafone to anyone.
Worst integration with Hungama
2024-May-02
The latest release of Vi app and integration with Hungama is the worst ; I have Gold payed subscription through Vi ; yet the Vi / Hungama forgets its paid and Now It wont allow to restore Purchases as it blocks the access via popup. Please STOP POPUPS ON VI AND YOUR INTEGRATION APPS . Ridiculous no care for paying customers
The latest release of Vi app and integration with Hungama is the worst ; I have Gold payed subscription through Vi ; yet the Vi / Hungama forgets its paid and Now It wont allow to restore Purchases as it blocks the access via popup. Please STOP POPUPS ON VI AND YOUR INTEGRATION APPS . Ridiculous no care for paying customers
Not helpful
Like many other apps this is also NOT useful. Except three options no way to address so many other problems. 198 and 199 are totally useless until if are lucky to reach a human talking to you. Can’t expect much from the human voice also because it is also automated as per their corporate policies.
Avi
Bad review because customer call is unlimited 😡
Useless
No detailed information on deductions
The worst service and app (Vi)
I have 2 phones using Vodafone for me and my we ife. I use them only when we visit India. The first charge for unlimited calls + data didn't work in both phones. I have to re-pay, paying twice to get the calls going.
And where can I find the current plan details? The Vi app screen is full of ads pushing us to buy more plans.
Awful.
I will go for other service providers.
And where can I find the current plan details? The Vi app screen is full of ads pushing us to buy more plans.
Awful.
I will go for other service providers.
Too Many Limitations
The app doesn’t support international VISA cards; they don’t support eSIM for prepaid. Fix it.
Need data pack
Need data pack with service validity
Review
No internet
Sms problem from bank otp
My phone 9312836331 does not get signal to receive sms in us from indian bank even after recharging Rs 100 every week I try sending paytm verification sms but even after trying so many times I failed to verify my number with paytm My paytm has stopped working due to phone verification Every time I send SMS back to paytm it fails and so I am not able to login to my paytm account Even after several recharges I receive no bank sms due to T mobile signal problem
International service very bad
Please improve international service
Amazon pay was not working
Amazon pay not working
Super slow and too many ads
Terrible app. First, it is super slow especially on my slightly older phone. And on top of that, there are multiple ads that pop up, and waste time before one can get to some useful information or activity.
Want new app update
Vi app not work properly in iPhone
Data issue
My net is not working and i have recharge of 479
I don’t prefer this sim totally useless
Worst network ever I would rather use BSNL than this vi. Network fluctuates in less than 2 seconds still the worst sim I’ve ever used . I regret getting vi sim ;(
Change in Price of International Roaming
I’m International Student and Have to Active Indian Bank Ac. So i have to Turn on OTP and I recharged at 295 for 28 Days. Now it’s 295 for 3 Days! How it’s working in VI I can’t understand. Your Stock Price is not low because of Us. Stop charging Anonymously from Customer. Just for the OTP. Shame on You. Worst Service Ever. I wish if i was in india Right now Surely i we’re changed operator and Port to Jio.
Billing
I don’t get messages on bill status
Lied about the packages
Don’t show the constraints
Poor connectivity
I have been experiencing very poor connectivity in Sector 53 Noida. Very sorry to say if you can not connect in NCR where else you would?????😡😡
Suffering poorman
Suffering poorman
Vi
I am Not happy your service
Horrible App
Be careful where you click . Very easy to activate paid subscriptions . Shame that you would take undue advantage of your customers this way
Unable to make ISD from prepaid India numver to Singapore
Worst service nobody to help
Slow response
Very slow response
Terrible service coverage
Terrible service coverage
Bad service
Very bad Service. Very bad network signal. Internet speed is very low speed
+ 5 more in the clipboard copy
Sentiment summary
88%
Positive (4-5★)
4%
Neutral (3★)
7%
Negative (1-2★)