Review Insights · App Store
Video Up! Video Editor & Maker
Video editor & maker app · 93,872 ratings · ★ 4.6
4.6
★★★★★
93,872 ratings
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Top complaints - extracted from 73 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
14 negative reviews mention this · 19% of all complaints
★★★★★ "I can’t cancel the subscription!!!. How it’s even possible, it was on the free trial and now you want to charge me and can’t cancel it!!!" - shahdan magdy
2
"subscription"
14 negative reviews mention this · 19% of all complaints
★★★★★ "I can’t cancel the subscription!!!. How it’s even possible, it was on the free trial and now you want to charge me and can’t cancel it!!!" - shahdan magdy
3
"video"
14 negative reviews mention this · 19% of all complaints
★★★★★ "Lacks basic AI features. This app lacks the basic ability to load several photos and video into one file where ai will pick the best ones create a new video add music and captions based on where the photos were taken." - Lis5555
4
"free"
10 negative reviews mention this · 14% of all complaints
★★★★★ "I can’t cancel the subscription!!!. How it’s even possible, it was on the free trial and now you want to charge me and can’t cancel it!!!" - shahdan magdy
5
"charged"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Sneaky. I signed up for the free one week subscription and they charged me over $38 immediately and now I can’t cancel it. It’s a bait and switch what they’re saying and what you click on is very dishonest" - Cosmicjake42
📋 All 73 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not good at all
Not my monies worth
I can’t cancel the subscription!!!
How it’s even possible, it was on the free trial and now you want to charge me and can’t cancel it!!!
Lacks basic AI features
This app lacks the basic ability to load several photos and video into one file where ai will pick the best ones create a new video add music and captions based on where the photos were taken.
Yalll sum BS
Yalll sum BS
Nothing is free it lied
This app is trash
Will not let you cancel
Downloaded did not like it. Tried to cancel in the app and it tells you to cancel in the App Store!!! Where is the cancel button!!!
Bug in latest version
I love this app but I’m losing hours of editing time in the latest version, it does not save your changes!
Sneaky
I signed up for the free one week subscription and they charged me over $38 immediately and now I can’t cancel it. It’s a bait and switch what they’re saying and what you click on is very dishonest
cancelar suscripción
deseo cancelar suscripción y me mandan mil veces a la app store a donde tengo q ingresar?????
Scam not free as usual
Stay away from
Shady work
I tried for the free trial and was charged. In addition to that, I tried to contact customer service but it wouldn’t let me send the complaint. Even when I tried via the app it kept trying to get me into another subscription. I don’t recommend using this app.
Estafa total
Paga uno la suscripción anual y aún así para poder crear un video nesecitas pagar por crédito para poder hacerlo es una total estafa
Terrible
SCAMMERS
Viajecito de cumpleaños 06/0426
🥰😘
bad
1
Don’t buy
Don’t buy this
Robbed you so much even my mom had to get me another app
I can't even make a video it literally makes me become a member and I don't feel like paying 60$ to make a video for a year so yea read this and agree with me please
Never wanted
Please remove this now. I never wanted this and want my money back immediately
The app don’t let you cancel subscription
The app don’t let you cancel subscription will try for you to by different plan
Hard to unsubscribe
They don’t go through the App Store, so I’m still trying to cancel and get a refund!
How do I get out of this
Leaving is hard
Too complicated for technically challenged
Too complicated for technically challenged
Not flexible
Can’t move things around or adjust music
Buyer Beware
I canceled the trial subscription months ago and realized now that they’ve been charging me every two weeks ever since. And the charge is hidden in an Apple charge rather than being able to see it as an isolated standalone charge.
Nope
Bought two credits for AI, said one credit per AI video generated, basically just added a small video before my main video. Terrible and it used both credits. App is junk, stay away. I want my money back
Cancel subscription
Not an option in settings only options to change $$ options.
Tried free trial was charged $45
Was going to try free trial and got charged immediately $45. Not even worth it if I wanted to subscribe
Slow
Doesn’t work ,, take so many time to start …
Sucks
No sound in the ai video. Waste of time and money
Advertising like free app but it’s not
They charge you right a way, even for trial, not recommended
Cancel my subscription
No matter what I try, I can't seem to cancel my subscription. Help!!!!
Horrible
First off it is not free as advertised, I got it anyway, $30, fine, then I begin using it and as soon as I wanted to use the AI video making an error message said I did not have enough credits. Basically this is a scam.
Not what I wanted
I uploaded my video i wanted to create something out of my video
Freeze
The app freezes constantly. No matter what you try to do. It doesn’t even allow you to delete it and then restore it and it gets stuck on the first page.
Princesas
It was no user friendly yo attach more clips
The app is not working
It’s not allowing me to get started
Need credits
I tried to make a video it said I needed credits I bought some credit and it still said I didn’t have enough and I don’t see where they even gave me the first credits I bought
Buy credits after subscribing?
Help me understand how I could pay for an annual subscription and go to make my first ai video and not have any credits?
Scam!!!
I added the app and canceled the same day even though there was a 3 day trial period and I was still charged 9.99 and Apple refused to refund me even though I cancelled the subscription the same day because it was not what I was looking for. TERRIBLE APP!
Scam
Previous features are now gone, don’t see the value. Also they make it really hard to cancel the subscription. Wish me luck!
Want to cancel
I’m not able to cancel the subscription. I had to pay to use the app then was charged twice and still didn’t receive my credits to be able to at least try the app now that it charged me. And there’s no way to contact anyone the prompt just replies back that I cannot cancel the subscription. So now I have to call my bank to charge my debit card so they won’t keep charging me. They just charged me $45
This app
Is bad
Not easy understanding of the plataform.
Didn’t like it at all.
Uhm sorry but why is it not booting up the app like when I click the open app is takes 1 hour to loa
Sorry
Cancel
Setting will not allow cancellation
Audio
No se puede poner audio
Won’t start
When the app opens the skip button on the top right does nothing and the start now at the bottom also doesn’t work. Tried the usual restart shut down restart phone etc.
No good
No
As soon as I turned it on it went wacky
As soon as I clicked open the app it loaded and then was stuck on the front screen with only a zoom up zoom in option nothing else I think you should definitely try a different video maker
I canceled in april
Stop trying to still charge me
+ 23 more in the clipboard copy
Sentiment summary
89%
Positive (4-5★)
3%
Neutral (3★)
8%
Negative (1-2★)