Review Insights · App Store
Vids AI - Reels Video Editor
Viral Vision Ltd. · 43,594 ratings · ★ 4.8
4.8
★★★★★
43,594 ratings
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Top complaints - extracted from 64 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"trial"
13 negative reviews mention this · 20% of all complaints
★★★★★ "Did not meet my needs. This app did not meet my needs. Found something better for cheaper. Took me longer than the 72hrs I was given to figure out how to cancel free trial. I was charged for a year’s service. Finally figured out how to cancel and request refund. …" - Doing what’s right
2
"free"
12 negative reviews mention this · 19% of all complaints
★★★★★ "Did not meet my needs. This app did not meet my needs. Found something better for cheaper. Took me longer than the 72hrs I was given to figure out how to cancel free trial. I was charged for a year’s service. Finally figured out how to cancel and request refund. …" - Doing what’s right
3
"subscription"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Needs better AI and customer service. I paid for the app for the “medium subscription” and I had problems with the AI consuming all the credits and making horror movies or videos, the problem it’s not even giving you options like: we create this, is this ok? - no, they create t…" - Frozenmaniac
4
"charged"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Did not meet my needs. This app did not meet my needs. Found something better for cheaper. Took me longer than the 72hrs I was given to figure out how to cancel free trial. I was charged for a year’s service. Finally figured out how to cancel and request refund. …" - Doing what’s right
5
"something"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Needs better AI and customer service. I paid for the app for the “medium subscription” and I had problems with the AI consuming all the credits and making horror movies or videos, the problem it’s not even giving you options like: we create this, is this ok? - no, they create t…" - Frozenmaniac
6
"videos"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Needs better AI and customer service. I paid for the app for the “medium subscription” and I had problems with the AI consuming all the credits and making horror movies or videos, the problem it’s not even giving you options like: we create this, is this ok? - no, they create t…" - Frozenmaniac
7
"video"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Needs better AI and customer service. I paid for the app for the “medium subscription” and I had problems with the AI consuming all the credits and making horror movies or videos, the problem it’s not even giving you options like: we create this, is this ok? - no, they create t…" - Frozenmaniac
8
"year"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Did not meet my needs. This app did not meet my needs. Found something better for cheaper. Took me longer than the 72hrs I was given to figure out how to cancel free trial. I was charged for a year’s service. Finally figured out how to cancel and request refund. …" - Doing what’s right
9
"free trial"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Did not meet my needs. This app did not meet my needs. Found something better for cheaper. Took me longer than the 72hrs I was given to figure out how to cancel free trial. I was charged for a year’s service. Finally figured out how to cancel and request refund. …" - Doing what’s right
📋 All 64 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Worst App To Install
Do not install this app nor less buy into their subscriptions, go install cap cut instead way better app
Trash
This is a waste of money. The app doesn’t even open I want my money back
Did not meet my needs
This app did not meet my needs. Found something better for cheaper. Took me longer than the 72hrs I was given to figure out how to cancel free trial. I was charged for a year’s service. Finally figured out how to cancel and request refund. Request was denied.
Since when was “app did not meet my needs and I have not used app” a reason for refund?
Since when was “app did not meet my needs and I have not used app” a reason for refund?
HORRIBLE APP SCAMS YOU
I got a free trail thing for this and the next day I was charged 60 dollars NONE REFUNDABLE FOR SOMETHING I JUST WANTED TO TRY OUT FOR A DAY ITS NOT EVEN GOOD ITS JUST INSTAGRAM REALS FOR YOU TO MAKE INTO A VID IM SO UNBELIEVABLY MAD AND UPSET WITH ALL OF THE PEOPLE IN THIS COMPANY
Slow
Super slow
Not free
Tired of these apps that make you enter all your preferences then force you to buy a subscription. This is not free and misleading.
No sign in
No one to call no one to fix anything stuck on 1 phone
Worst App!
I downloaded this on the trial and didn’t find good use of it. I prefer CapCut. I was 1 day late cancelling the trial and they will not refund. I would NOT recommend this app!
False advertisement
False advertisement by the creator. It doesn’t automatically edit your videos using AI
What a mess of an interface
Annoying to use. Very unintuitive. Am I viewing other reels or using theirs as a template? Freezes when creating a vid. No intuition it’s like this app was made with AI. Cancelled my trial immediately
App crashes.
Cant even give a review of the app because it constantly crashes.
Sucks
No image I upload actually generates through their AI and local Ike my car….honestly worst mistake by purchasing this app I’ve ever made
Not recommended
Can cancel the subscription! Not recommended
Didn’t wow me & bad customer service
I agreed to the 3-day trial and canceled on the third day (midday, ie not last minute), and still got charged the full $60. I disputed the allotted 2 times via Apple and they flat-out denied it. I also emailed them (3 times) making my case, showing that I canceled within 3 days. They just ignored me. I had to just have my credit card reverse the charge in the end. I would not recommend doing business with these guys.
Not good
The app always freezes and does not allow to upload videos or photos
Scam
Don’t download
bad update
Frezzes, crashes, and nothing works. iPhone 16 pro max
👎👎👎👎👎
👎
Charges no utility
Please refund me the subscription. I can’t make any use of your app beyond what ai already does for me. You charged me 1 year subscription under the promise of “self editing videos” and yet it takes me as long as any other software. I’ll be happy to alter my review, but since I never used it and you charged me for entire year after 1 day id appreciate the refund. Thanks .
Where’s customer service??
I canceled the trial but still got charged. I sent an email requesting a refund, with no response.
Useless App
Very bad app not worth it to download.
Sucks!
Every time I try to create a reel from one of the templates application disengages and kicks me out of the app. I tried to go to the developer website to see if I can get support and of course, that was a dead end. Don’t waste your money. I have no idea where the 42K ratings came from… ????
No “Free Trial”
I signed up for the 3 day “free trial” tried it. Didn’t like it. Sounds are annoying. Tried to cancel same day but there was no way to unsubscribe. Got hit with a full year subscription I do not want.
Worst app ever
Just got the subscription and this app has already quit 6 times out of nowhere. Add a transition, it quits. Move clips, it quits. Now I can’t even export because it keeps crashing randomly. Very unstable and unprofessional app.
Bad policy and pricing
You will be locked into a full year price if you miss the trial deadline. You get credits for videos that isn’t clear and you will not find an easy cancellation path. The app sucks on top of that.
Help
Love the App! This version keeps crashing!
No se dejen engañar
Te dicen que haces vídeos tipo IA y te venden el paquete de reels normal que hasta instagram hace gratis es una engaño para poder hacer esos tipo IA entonces te quieren cobrar más y muchísimo más caro
How am I gettin charged????
I’m gettin charged monthly for an app I don’t have or use. And do not have an option to cancel this subscription
Waste of money
DO NOT BUY
Forced to use their horrible music!!
Seriously worst waste of time!!!
Scam
I realize this review will probably be filtered out, but I agreed to a three day free trial and was instantly charged $32
Upon using the app to see if it will even work, it actually does not one very simple video with the parameters to give me a 15 second video, and it always just stops at the 50 percent Mark.
SCAM SCAM SCAM
Upon using the app to see if it will even work, it actually does not one very simple video with the parameters to give me a 15 second video, and it always just stops at the 50 percent Mark.
SCAM SCAM SCAM
BE CAUTIOUS OF “TRIAL”
This company has found a loophole in apples policies for a 3-Day trial and you are immediately billed upon signing up! DONT FALL FOR IT unless you want to struggle with Apple to get $70 back!
Not happy
Every time I try to submit a edited video it tells me I have no cell service, even running on WiFi and with 5g
Poor performance, limited template
Totally waste of time
If I could do a zero I would
This is a complete rip off to create videos and when you ask it to correct it, it uses more credits. Did this three times. I’m done. Worst AI I have encountered yet. Do better!!
A total scam! I demand my money back!
A total scam! I demand my money back.
You advertised a 3-day free trial before any purchase. I was still on day 2 of the free trial when I suddenly received a notification that I had been charged for a subscription I never authorized.
I did not knowingly purchase or approve any subscription, and I expect a full refund immediately. Charging customers before the advertised trial period ends is misleading and unacceptable.
Please cancel the subscription and refund the charge as soon as possible.
You advertised a 3-day free trial before any purchase. I was still on day 2 of the free trial when I suddenly received a notification that I had been charged for a subscription I never authorized.
I did not knowingly purchase or approve any subscription, and I expect a full refund immediately. Charging customers before the advertised trial period ends is misleading and unacceptable.
Please cancel the subscription and refund the charge as soon as possible.
Poor man’s vid editor
Dont get it. Its a scam and rip off….
Inconvenient
Why do I have to update the app every time you add some new song to it? Make an option just to download the new songs from the library or something.
Slow/non existent downloads
I use Video Leap and I really appreciated the process of vids plus the opportunity to just have something with new type of layouts. Unfortunately, it is very hard to get the reels to save. It takes way too long or doesn’t complete.
The first one I downloaded, it at least showed the percentage. The next two I have tried to save, nothing. Just shows that the downloading is stuck.
I’m cancelled my free trial and will just stick with Videoleap.
The first one I downloaded, it at least showed the percentage. The next two I have tried to save, nothing. Just shows that the downloading is stuck.
I’m cancelled my free trial and will just stick with Videoleap.
I’ve paid for the month and it’s asking me to pay more when the month isn’t over yet
I paid for the whole month and it’s asking me to pay again and won’t give me no options to get more credits. It’s asking me to pay for the whole year or pay again for the month and monthly subscription ain’t over yet.
Scam
I clicked the 3 day free trial and then $49.99/ year and I didn’t get the free trial, I got charged automatically, I didn’t like the app either way so I requested a refund through Apple because I shouldn’t have even been charged yet and that got denied… ohh and I got charged $65 and some change so the app didn’t even cost me $49.99 it cost me 59.99+ tax!!
Horrible experience…
Horrible experience…
Does nothing like it shows in the app without a real editor.
Not worth it. Don’t buy this app.
Doesn’t work
I created a product ad from a template, uploaded my image, was charged the credits, and when it was finished literally nothing new was created. It just took my static image and created a 5 second video of it. And now I’m out of credits to try to make a new one.
Paid $120 for an app that’s buggy
Once you start adding in any clips from an actual camera and not some iPhone, the ‘full editor’ totally becomes unusable, glitchy, playback is roughly 10-12 fps, clips aren’t allowed to be scrubbed or manually moved, playback is glitchy, viewing at full screen is impossible, and even if you try exporting while the playback viewer is bugged it won’t save any of your manual edits. So it completely wasted my time and yours as well.
It’s cap cut with less control. The ai is terrible too.
The ai is bad. It used credits on something I didn’t ask for. It charges a heavy cost for Ai use. That’s bad. Cap Cut is better
Keeps crashing
This was a great app so I purchased it but now I can’t even do anything because as soon as the app opens, it immediately crashes. I’ve tried different times a day to see if that matter but get the same results.
.
Takes 1 day to make the edit
Advertised as free. Only for the last screen before unlocking the app to force you to link a card
Title. Very disappointing. Almost predatory. Advert on insta said free. Not free. Plain and simple.
Terrible app
Terrible app
I like it but
It’s not really AI I can’t even really customize like I want to it’s only good to a point but I’m starting to not like this app at all and probably gonna find something better you guys need more songs to choose from I’m getting bored and running out of ideas already
+ 14 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)