Review Insights · App Store
VIP Access for iPhone
Broadcom Inc · 123 ratings · ★ 2.5
2.5
★★★★★
123 ratings
🎯 Build a better version
Top complaints - extracted from 78 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"code"
23 negative reviews mention this · 29% of all complaints
★★★★★ "Clunky and Shortsighted. I’ve had to use this app as an authenticator to e*Trade on my iPhone. What this app doesn’t make clear is that if you get a new phone YOU MUST GET A ONE-TIME CODE AHEAD OF TIME FROM YOUR OLD PHONE TO TRANSFER FUNCTIONALITY TO YOUR NEW PHONE…" - Super Swerver
2
"copy"
18 negative reviews mention this · 23% of all complaints
★★★★★ "How to break a simple app. It has only one simple purpose, generate an OTP and let you copy it to another app. Recent updates manage to break this by changing the copy from a simple click to a press and hold (which adds 2 or more seconds to the workflow). E*Trade …" - sssxxx
3
"phone"
17 negative reviews mention this · 22% of all complaints
★★★★★ "Junk. Really bad UX, who came with the idea of having entering a number? The Apple Watch app is useless, since it asks you to open the iPhone app. Why even have one???" - Aifonu'
4
"work"
16 negative reviews mention this · 21% of all complaints
★★★★★ "Trash. Complete garbage, idiots at work required it." - LetosDuncan
5
"doesn"
14 negative reviews mention this · 18% of all complaints
★★★★★ "WTH?!. I got a new phone, it shouldn’t be this hard. Been trying for hours and nothing works. Your help doesn’t help either. This is a terrible app." - 3KCR
6
"update"
13 negative reviews mention this · 17% of all complaints
★★★★★ "iPad vs iPhone?. I’m making this as short as possible. There are two versions in the App Store. Being an iPad user, I had the iPad version. Surprise! That version was never updated with the feature that I was interested in, which was the transfer to a …" - AlexaVonTess
7
"security"
12 negative reviews mention this · 15% of all complaints
★★★★★ "Unnecessary vendor lock-in. Any company asking you to use this instead of any open standard (RFC 6238) TOTP authenticator like Google or Microsoft’s implementations is suffering from delusions of competency. There are ways to still use a standard implementation, but t…" - S555
8
"access"
11 negative reviews mention this · 14% of all complaints
★★★★★ "VIP Access for IPhone. No longer use it but can’t remove it from my apps. What a horrible experience! I would not recommend using this app." - BkEmDanno1776
9
"needs"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Needs Dark mode. Needs Dark mode" - Fan astern
10
"account"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Such a bad app. Wasted space on my phone, closing my brokerage account it’s so bad" - Austin Reviewsed
11
"into"
8 negative reviews mention this · 10% of all complaints
★★★★★ "iPad vs iPhone?. I’m making this as short as possible. There are two versions in the App Store. Being an iPad user, I had the iPad version. Surprise! That version was never updated with the feature that I was interested in, which was the transfer to a …" - AlexaVonTess
📋 All 78 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Unnecessary vendor lock-in
Any company asking you to use this instead of any open standard (RFC 6238) TOTP authenticator like Google or Microsoft’s implementations is suffering from delusions of competency. There are ways to still use a standard implementation, but the UX of setting that up is a high barrier to non tech-savvy users. Ask for full FIDO2 support and use a yubikey for real security.
Trash
Complete garbage, idiots at work required it.
Junk
Really bad UX, who came with the idea of having entering a number? The Apple Watch app is useless, since it asks you to open the iPhone app. Why even have one???
Would be nice but…
I would like this app better if I could move left or right or quit the app however no amount of 1,2 or 3 finger swipes move the app. No way to quit or move this app from the menu. Latest IOS version installed as of 2/19/26
Such a bad app
Wasted space on my phone, closing my brokerage account it’s so bad
VIP Access for IPhone
No longer use it but can’t remove it from my apps. What a horrible experience! I would not recommend using this app.
15 minutes later, phishing texts
I’m not sure I trust this app, after 15 minutes, I started receiving phishing text and scam calls about 2FA Google authenticator, which I have not received before. This is semantic they’re supposed to protect your information, not pass it out freely
No action on tap notification
I’m getting authentication requests on push notifications, however while tapping on push notifications it’s open app but not showing authentication pop up in recent versions
WTH?!
I got a new phone, it shouldn’t be this hard. Been trying for hours and nothing works. Your help doesn’t help either.
This is a terrible app.
This is a terrible app.
Convenient but very unreliable
Not having to type in the OTP is convenient when it works but most of the time there is either no popup in app even when a notification was received
Abomination
This app is an abomination that shouldn’t exist, and companies that force its use should be ashamed of themselves. VIP Access is nothing more than a proprietary wrapper around TOTP, a widespread standard, and it makes the experience worse in every single way.
How to break a simple app
It has only one simple purpose, generate an OTP and let you copy it to another app. Recent updates manage to break this by changing the copy from a simple click to a press and hold (which adds 2 or more seconds to the workflow). E*Trade doesn’t have push so this is the only option to copy the code
Still no credentials
I am still missing my credentials, and no one seems to be helping me. I either talk to people who don't speak English, or no one responds to my emails. This is the second week I have been going through this.
Can’t copy anymore
Copy is broken with latest update
Epically Ridiculous
As of May 10, 2025, this app is complete trash now. DELETED!!
Why?
Why would you change the copy and paste area to the location below the numbers and not include the number s area??? Most brain dead update
Update killed it
After the last update you can’t copy the code anymore.
No longer supports a long press
Double tap doesn’t work either. Please bring back the long press.
Impossible to “copy”
The latest update is horrible. It’s impossible to copy the number to past into the other app. This is useless. I’m removing the Symantec MFA feature from my investment account. How stupid.
New update lost functionality
With the newest update, you can no longer tap and hold to copy. This used to work as you have to copy and paste the 6 digit code when logging into Fidelity. Now I have to manually type the code since I can’t copy from VIP Access. Fail.
Zero stars
Used to work fine, but since the latest update the tap to copy function is almost unusable.
Hold to copy does not work anymore
Why would you break this? You had one job.
Can’t copy code anymore.
If could give less than a star I would. Why would you remove the copy feature? 🤡
Cannot Copy Code
With the new update, you cannot copy the code. This is annoying with no security benefit. I hate that I am required to use this app instead of the MFA app of my choice on a trading platform.
Copy / Paste Broke
Seems like this app only needs to do two things: generate the two factor code and let you copy it out. They broke the copy in the latest release. Can we fix this please? Manually typing it on is error prone. Copy / paste needs to work again.
Copy
Who decided to rollout the new version of the app with a removal of the most used feature-copy?
Can’t seem to copy the security code
Please have someone put a code fix to be able to copy security code. It not working after the new iphone update. Thanks
Terrible app
You can’t even copy the code from this app, so it requires that I memorize the number and switch back to whatever is asking for the 2FA.
Horrible Update
Taking off the copy feature was probably one of the most brain dead things your PM’s could have suggested
Latest version doesn’t work
Pressing on the code number on screen does not copy it so you can paste into other app to log in
Useless
Horrid app. Apparently my work decided it would help us be secure to use this wretched thing. I didn’t actually notice a problem until I upgraded my phone (it was time.)
Now, I try to log in to my account at work, and the MFA doesn’t work. So I come over to the app and try again. Then I keep reading and I was apparently supposed to migrate the app BEFORE my old phone factory reset. Nobody ever told me and now it’s too late. Here’s hoping my security admin can do something. It could also NOT be built stupid to begin with.
Now, I try to log in to my account at work, and the MFA doesn’t work. So I come over to the app and try again. Then I keep reading and I was apparently supposed to migrate the app BEFORE my old phone factory reset. Nobody ever told me and now it’s too late. Here’s hoping my security admin can do something. It could also NOT be built stupid to begin with.
Hard to Navigate and Terrible
SB Gina
App is slow
Takes about a minute for a request to show up. This is to long of a time to just be staring at my screen waiting.
Why?
I know that you as a consumer reading this have no say, but nobody should ever choose this as their 2FA method, and I hope the low rating will deter decision-makers at companies.
Horrible app
So, I got a new phone and wiped everything out on my old phone. Apparently I cannot migrate to this new device because I don’t have the old phone to get the QR code to scan for the migration. This poorly designed app is giving me that problem, without providing an alternative recourse.
I hate being forced to use a custom TOTP app
This app does TOTP, similar to Google Authenticator, but works in a weird way that makes it incompatible with other TOTP apps. I wish I could use a generic TOTP app so that I can use the same app for everything. Instead, Schwab forces this dumb app onto its customers.
Very nearly unusable
This is truly the worst authenticator I have ever encountered. If I don’t catch the push notification that someone is trying to sign in and just open the app instead, it simply does not give me to option to verify that it’s me. I have to close the app, turn off do not disturb, send it again, open it from the push notification, and hope the app doesn’t freeze. I’m in awe that the company I work for uses this.
Straight Garbage
If you get a new phone, apparently this app, and ONLY this app, no other app, needs special treatment. You have to scan your old phone with your new one to move and delete your data. If you don’t know about this before resetting or returning your old phone? Good luck. You can never use VIPAccess correctly again! Even with moving iCloud data, this app (and this app alone) will not recognize you no matter what you do. I’m now locked out of social media accounts AND MY OWN JOB. Forever. That’s awesome, thanks so much.
Junk
Sends me a code that’s always invalid absolute junk
Needs dark mode
Tap and hold not intuitive & should be a single click.
Horrible
Never works. Zero stars. Waste of my time. And no support to assist.
Terrible app and security
This app is supposed to be used for several of my financial institutions. The problem is that the key and seed for the app are generated per DEVICE instead of per service. This is absolutely mind boggling and insecure. What is the purpose of having a security key duplicated across different services? Any institution using this as 2FA should be embarrassed and switch to standard TOTP
Where is the security?
Is this a cruel joke?
How is it this app has
No secure login.
> No Face ID.
> No password
Nothing.
It’s actually MORE SECURE to not to use this if the app that requires it has Face ID built-in.
What an absolute joke!
How is it this app has
No secure login.
> No Face ID.
> No password
Nothing.
It’s actually MORE SECURE to not to use this if the app that requires it has Face ID built-in.
What an absolute joke!
Got a new phone, can’t sign into work.
Stupid, stupid, stupid.
Fix your shot and get your shot together
Fix your shot and get your shot together
Unsecured
It is mind blowing to me that an app that is often used for financial institutions didn’t even bother to use Face ID or a passcode to access the app. If someone steals your phone, they can easily get the code. Absolutely unforgivable. Whoever is in charge of this lack of security needs to be fired.
Clown design
No reason to not let us tap on the X or Checkmark, instead forcing us to swipe for no good reason whatsoever.
iOS 17
Not compatible with iOS 17. Making it useless until they upgrade the app.
HOW MUCH?
How much is it and how do you cancel?!
App is terrible and doesn’t even work properly
This app is garbage, the codes don’t even work when you out them in I put in the right code 3 times in a row and it still didn’t work then after the fourth time it locks me out of my BANK ACCOUNT when I about to pay off my credit card. Now I have to wait to call my bank to fix all of this. Thanks a lot VIP access! You deserve the worst app on the App Store award for sure.
Only use if you DO NOT want access to your money
My financial institution uses this security app and I unfortunately used it to secure my bank accounts. After I upgraded my cell phone, the app would not recognize the new phone and resulted in a 30 day lockout of all my accounts. The financial institution says they have no way to override or fix the lockout and that I just have to wait 30 days. The 30 days is up and the app still prevents me from accessing my accounts and there is not a single technical person at my financial institution that knows how to fix the problem. If I want to access my accounts (and I mean even just log-in to check my balance or see what's been charged to my credit card), I can't. My recommendation is don't use this app!
+ 28 more in the clipboard copy
Sentiment summary
36%
Positive (4-5★)
4%
Neutral (3★)
60%
Negative (1-2★)