Review Insights · App Store
Virtuagym: Fitness & Workouts
Virtuagym B.V. · 8,036 ratings · ★ 4.8
4.8
★★★★★
8,036 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Infinite loading. Forced to use this app if I want to use my company’s gym and sign up for classes or reserve machines. Too bad it doesn’t work at all. Trying to load the schedule or even list my own reservations just sits there forever spinning. Doesn’t mat…" - Kevin B'
2
"other"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Login. I would not give this any stars if I could. I would think that this application would remember one’s user ID otherwise known as the email address.It is very inconvenient to have to continually put that in!" - another Little old lady
3
"doesn"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Infinite loading. Forced to use this app if I want to use my company’s gym and sign up for classes or reserve machines. Too bad it doesn’t work at all. Trying to load the schedule or even list my own reservations just sits there forever spinning. Doesn’t mat…" - Kevin B'
4
"schedule"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Infinite loading. Forced to use this app if I want to use my company’s gym and sign up for classes or reserve machines. Too bad it doesn’t work at all. Trying to load the schedule or even list my own reservations just sits there forever spinning. Doesn’t mat…" - Kevin B'
5
"into"
3 negative reviews mention this · 14% of all complaints
★★★★★ "App change. They changed the app I can’t get into the gym" - Huneebrwn
6
"customer"
3 negative reviews mention this · 14% of all complaints
★★★★★ "App doesn’t work. Can’t see what my trainer posts and reached out to customer service and they haven’t responded in 5 days save time and money go to a different app" - Finacanaveral
7
"service"
3 negative reviews mention this · 14% of all complaints
★★★★★ "App doesn’t work. Can’t see what my trainer posts and reached out to customer service and they haven’t responded in 5 days save time and money go to a different app" - Finacanaveral
8
"customer service"
3 negative reviews mention this · 14% of all complaints
★★★★★ "App doesn’t work. Can’t see what my trainer posts and reached out to customer service and they haven’t responded in 5 days save time and money go to a different app" - Finacanaveral
9
"once"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Key to get in. Never works . Once year out and still locked out even with brightness turned up high." - Little Top Drive Thru
10
"software"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Worst gym software. Worst gym software ever. They take forever to get back to you when you have a problem and still charge you even if you canceled" - biofitperformance
11
"times"
3 negative reviews mention this · 14% of all complaints
★★★★★ "App does not work. Tried to log into the app several times and each time got an error message saying I was locked out. Tried to unlock and the step kept repeating its self telling me I needed to unlock. Finally gave up and deleted the app." - scghjnbbgghhvccfgg
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Infinite loading
Forced to use this app if I want to use my company’s gym and sign up for classes or reserve machines. Too bad it doesn’t work at all. Trying to load the schedule or even list my own reservations just sits there forever spinning. Doesn’t matter if I’m on WiFi or not. 0/100 for not doing the bare minimum functionality for what they’re being paid to do.
App change
They changed the app I can’t get into the gym
App doesn’t work
Can’t see what my trainer posts and reached out to customer service and they haven’t responded in 5 days save time and money go to a different app
Key to get in
Never works . Once year out and still locked out even with brightness turned up high.
Crashes
Won't stay open more than 2-3 seconds
Login
I would not give this any stars if I could. I would think that this application would remember one’s user ID otherwise known as the email address.It is very inconvenient to have to continually put that in!
Worst gym software
Worst gym software ever. They take forever to get back to you when you have a problem and still charge you even if you canceled
App does not work
Tried to log into the app several times and each time got an error message saying I was locked out. Tried to unlock and the step kept repeating its self telling me I needed to unlock. Finally gave up and deleted the app.
New Appointment feature is full of bugs and lacking features!
The new appointment feature is super buggy, it’s also beyond ridiculous that this feature doesn’t exist in the browser portal. Every other feature you can do online, but you are FORCED to use the app for appointments. That is insane!
As a software and network engineer myself, Virtuagym clearly has a terrible software development strategy. I would love to run their dev team and get it back on track, because the platform has huge potential.
As a software and network engineer myself, Virtuagym clearly has a terrible software development strategy. I would love to run their dev team and get it back on track, because the platform has huge potential.
Crashes
let me start with the fact that I’ve used this app for a couple of years now. It’s a great way to track your progress and workouts/activities. However, for the last week it has been crashing every single time that I open it. I’ve checked for updates and it wasn’t the care of running an old version of the app.
I hope this gets fixed before I have to stop using it altogether.
I hope this gets fixed before I have to stop using it altogether.
Not able to schedule classes
I used to be able to schedule classes or delete classes from the app. However, there is no option to schedule or delete classes now. What happened to that option?
A terrible experience
I am not one to write bad reviews, but its worth the time to do it, to help others from making the mistake that my business did, by originally choosing VG. They are quick to be there for you to persuade you to purchase their software, but once you do, good luck getting any help. Numerous times we tried to get them to help us work out the kinks, bc there were plenty, but we could never get the help we wanted. We tried to get out of our contract, bc our clients hated the software, as did we- and the customer service. But, they refused to help us out there, too. Just a terrible experience all around. They certainly aren’t in this to help businesses grow and thrive, there actions prove that. Lesson learned.
Disappointed
App freezes when trying to upgrade to Pro. It’s also sluggish while navigating between options and exercises. I’m on a strong connection and using an iPhone X. I don’t have these issues with other gym workout apps.
Worst and most expensive app available
I’m a personal trainer and I’ve tried a handful of apps. I’ve heard good things about Virtuagym so I decided to give it a shot to see if I wanted to switch. They have offered the absolute worst customer service of any app I’ve worked with. They promised customization and then don’t follow through and they are 10 times more expensive than other apps. Don’t waste your money you something else.
Lost functionality
For some reason, functionality was removed?? The hours and class schedule for my gym are no longer available, so this app has become useless.
Find other options without a contract
Unless you are a big business don’t get this app. They will try and lock you into a one year contract.
It’s 24/7 workout
So I noticed that this is similar to 24/7 workout anytime app only with a few difference. But truly the most annoying thing is that in order to create your own workout you have to pay. Did Not have to do that in the past. Not cool
PRO
I desired to go “PRO” and finally located the option, in settings. Sadly, when I selected “Learn More,” I get a blank screen. I had the same results when attempting to use your Food app. Once these issues are resolved, I’d be happy to update/change my review.
Expand
Wish this would work with other food/exercise health trackers.
Used to be my key.
The new version no longer lets me check in at the front desk.
Feedback
Great ap but it runs a little slow. Also you can’t click links that people post.
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)