Review Insights · App Store
VPN Hotspot Shield: Secure VPN
AnchorFree Inc. · 355,950 ratings · ★ 4.6
4.6
★★★★★
355,950 ratings
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Top complaints - extracted from 14 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
4 negative reviews mention this · 29% of all complaints
★★★★★ "7 day free trial then payment not free at all. Dont waste time if you need something reliable and free im cool with ads but saying its free but requires you to sub after free trial" - Candy pops1
2
"connect"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Bad connection. When I connect my WiFi goes to garbage but when I disconnect it goes back to normal" - Stellneck
3
"long"
3 negative reviews mention this · 21% of all complaints
★★★★★ "give me a refund.. it keeps taking money out of my cash app even though i deleted the app a long time ago and i want a refund." - REFUND RIGHT NOW.
4
"saying"
3 negative reviews mention this · 21% of all complaints
★★★★★ "7 day free trial then payment not free at all. Dont waste time if you need something reliable and free im cool with ads but saying its free but requires you to sub after free trial" - Candy pops1
📋 All 14 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Bad connection
When I connect my WiFi goes to garbage but when I disconnect it goes back to normal
give me a refund.
it keeps taking money out of my cash app even though i deleted the app a long time ago and i want a refund.
Супер сервис
Член, нет бесплатной версии
Very bad
Very bad quality my friend has it now she can’t play Roblox
Too much ads
Ads make it impossible to use the app. Too much ads and takes a long time to get the app running until the ad campaigns ends one after the other
Paywalled trash
Awful
7 day free trial then payment not free at all
Dont waste time if you need something reliable and free im cool with ads but saying its free but requires you to sub after free trial
False advertising
They make you pay almost $17 just for the free week. How is that considered a free week? I won’t be paying $17 for something it’s supposed to be free nor would I be paying the price that they’re asking because they’ll probably overpriced me on that as well. I do not recommend this app.
Worst vpn I ever used in my life
It took long to load me in a vpn server like I waited 5 or 4 min but still no server to connect it keep saying checking for a server and that’s it
Poor
Poor
Selling our data
Wow, I used to have the service! I even paid for it through Dashlane, the password manager. But I still received a notification saying “to keep the service free…” and how they’re going to sell all of my data. So that means I am paying for a service to give me privacy, which will actually make things worse. Never mind -there’s other choices out there for VPN!
JUNE 2026 - FREE FOR 7 DAYS
You should be clear about that!
Premium sucks
I’m in China with the premium to connect to Taiwan using for using 6 devices out of the 10 and it refuses to connect on any device for nearby areas
Ерунда, не тратьте время
не работает
Sentiment summary
89%
Positive (4-5★)
3%
Neutral (3★)
8%
Negative (1-2★)