Review Insights · App Store
VPN Lumos: Open & Connect USA
LUMOS, OOO · 36,361 ratings · ★ 4.5
4.5
★★★★★
36,361 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
9 negative reviews mention this · 23% of all complaints
★★★★★ "Free trial. You took money out of my account when it is supposed a free trial period." - GabryeleW2423!
2
"trial"
8 negative reviews mention this · 20% of all complaints
★★★★★ "Free trial. You took money out of my account when it is supposed a free trial period." - GabryeleW2423!
3
"download"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Feels like I’ve been Scammed. I downloaded this app because it was listed as an offer through True Finance where I was supposed to receive reward points after signing up. I paid the $9.99 subscription but never received the promised reward. When I contacted True Financ…" - TheeMSCarter
4
"subscription"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Feels like I’ve been Scammed. I downloaded this app because it was listed as an offer through True Finance where I was supposed to receive reward points after signing up. I paid the $9.99 subscription but never received the promised reward. When I contacted True Financ…" - TheeMSCarter
5
"free trial"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Free trial. You took money out of my account when it is supposed a free trial period." - GabryeleW2423!
6
"trying"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I’m trying to watch something, but it keeps telling me to pay. I’m trying to watch something, but it keeps telling me to pay. I really hate it like have something free for once." - Certified.d.crashout
7
"canceled"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Trying to take my money. I downloaded this app to try and block adds from unknown websites, and downloaded it and did the subscription just because. I realized I have to pay this a week and I canceled it the same exact day. A week later it tried to take 20 dollars …" - Monk_yu
8
"charged"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Don’t download. It’s gives you the option to download a 3day trail and then get charged 9.99 well it just charged me 15 dollars and it hasn’t even been a day and still couldn’t do what it was supposed to. This app is trash. I’m going to also dispute the ch…" - Horrible vpn lumos
9
"charge"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Don’t download. It’s gives you the option to download a 3day trail and then get charged 9.99 well it just charged me 15 dollars and it hasn’t even been a day and still couldn’t do what it was supposed to. This app is trash. I’m going to also dispute the ch…" - Horrible vpn lumos
10
"supposed"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Feels like I’ve been Scammed. I downloaded this app because it was listed as an offer through True Finance where I was supposed to receive reward points after signing up. I paid the $9.99 subscription but never received the promised reward. When I contacted True Financ…" - TheeMSCarter
11
"didn"
4 negative reviews mention this · 10% of all complaints
★★★★★ "i was forced to download this. i got it for something else and it didn’t work anyway so take this 1 star" - Fjrbesjoidkfiviv
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Free trial
You took money out of my account when it is supposed a free trial period.
i was forced to download this
i got it for something else and it didn’t work anyway so take this 1 star
I’m trying to watch something, but it keeps telling me to pay
I’m trying to watch something, but it keeps telling me to pay. I really hate it like have something free for once.
VPN will not turn off
It really has mess up all my iPad, I turn it of and it will turn right back on. Hard to connect to some things.
How can I turn it off when. Want too? I tried everything, it seems like a bad bug
How can I turn it off when. Want too? I tried everything, it seems like a bad bug
Trying to take my money
I downloaded this app to try and block adds from unknown websites, and downloaded it and did the subscription just because. I realized I have to pay this a week and I canceled it the same exact day. A week later it tried to take 20 dollars when I didn’t even take the 20 dollar plan, + I canceled it the same day and it keeps trying to take random amounts of money. I tried to contact them but no response.
pay to use
I have to pay just to do anything
Don’t download
It’s gives you the option to download a 3day trail and then get charged 9.99 well it just charged me 15 dollars and it hasn’t even been a day and still couldn’t do what it was supposed to. This app is trash. I’m going to also dispute the charge with my bank
Scammers
Force me to have to pay 50 dollars for a 3 day trial I canceled within minutes of trying and still getting charged what a scam
Forces me to go “premium”
So I just went on the app and saw on the top of my screen that there was a premium label instead of “basic” now every single button I click redirects me to your greedy little subscription page.
Rubbish app
Very stupid annoying and disturbing app is it by force to download an app
Viruses
Download this amazing app you’ll get yourself a free virus
Sorrowful
NEVER connect successfullyㅠㅠ
Premium
Everything I clicked wanted me to get premium, just because I wished to watch a show I have to give it my email even though, said show said to give me a VPN it pmo
U
J
Hijos de puta como joden perros no dejan ver un partido en paz
Hijos de puta como joden perros no dejan ver un partido en paz
Scam
Be careful guys don’t even try to use the 3 days free trial they still gonna charge you. It’s a scam
Buns app
App is buns you open it and get bombarded by adds genuinely wrap it up
الفردوس
Guuguuhghj
Too naggy
I just installed it, was forced to agree to a paid trial if I dont cancel with 24 hours of anticipation and I havent not even used it when this window asking me if I like it, popped up.
absolutely horrible
Went for the free trail said i wouldn’t be charged and still charged me full price
I’m trying to use delta and I keep bringing me here
This is bad
Didn’t give me the key info for delta
Didn’t give key info for delta
Doesn't work this VPN
I changed the country but it doesn't change on my all streaming platform.
BRO
IT KEEP TELLING ME TO DOWNLOAD DIFFERENT APPS
Be Aware
Even picking the free trial they still charge you the entire week this a top level scamers i hope they get shot down soon
Mất dạy
Lừa đảo
trash ahh app
app keep trying to charge me after i canceled
Terrified
Lie
Not as advertised
Was offered 3 DAY FREE TRIAL. Was then CHARGED $10.98 immediatley afterwards.
Very bad
What do you mean I see google tell me I have 2 viruses so I download this and it ask me to pay a subscription.vpns don't ask me for a subscription to protect myself from viruses
Mala app
Está dentro del sistema de recompensas de varias páginas web sin embargo tienes que comprar todas sus suscripciones y no hay 3 days free porque de entrada pagas
UR ADS STILL POP UP LEAVE ME ALONE
REMOVE UR FALSE VIRUS ADS THEY ANNOY ME EVERYWHERE
Horrible
I canceled it a week prior to when it was supposed to charge me for my trial and a week later it ended up taking money out of my account. Don’t trust this.
Charged with no active subscriptions
I tried this out for a day. Didn’t like it and canceled my free trial and subscription. But I’m still getting charged. I’m pretty sure that’s illegal.
لماذا تلي ضعيف
تلي ضعيف مايفتح
Feels like I’ve been Scammed
I downloaded this app because it was listed as an offer through True Finance where I was supposed to receive reward points after signing up. I paid the $9.99 subscription but never received the promised reward.
When I contacted True Finance, they told me the issue was on VPN Lumos’s end. I then tried to contact VPN Lumos directly, but the support email address appears to be invalid (“address not found”) and they have not responded to messages sent through the app.
Right now I’ve paid for a subscription tied to a promotion that was never honored, and there seems to be no working way to contact the company for support or a refund. This experience feels very misleading and frustrating.
Until the company provides proper support and resolves issues like this, I would be very cautious about downloading or paying for this app.
When I contacted True Finance, they told me the issue was on VPN Lumos’s end. I then tried to contact VPN Lumos directly, but the support email address appears to be invalid (“address not found”) and they have not responded to messages sent through the app.
Right now I’ve paid for a subscription tied to a promotion that was never honored, and there seems to be no working way to contact the company for support or a refund. This experience feels very misleading and frustrating.
Until the company provides proper support and resolves issues like this, I would be very cautious about downloading or paying for this app.
Delta
Delta
Let me watch my movies in peace
You have ads running everywhere on pirating websites.
Sucky
Garbage app
Hi
Hi
Basic and kinda expensive
I feel like you could get a better vpn if your being serious. But if you need a quick one for work or Netflix 1 day it might work. The price isn’t worth it though.
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)