Review Insights · App Store
Walmart: Shopping & Savings
Walmart · 17,689,261 ratings · ★ 4.8
4.8
★★★★★
17,689,261 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"walmart"
13 negative reviews mention this · 36% of all complaints
★★★★★ "Barely worth the trouble!. I’ve been using the Walmart+ app since it came out, and I’ve used other grocery delivery services as well. I currently still have to use DoorDash to accommodate the large amount of incorrect, missing or broken/spoiled items I get from Walma…" - Lzclark13
2
"order"
11 negative reviews mention this · 31% of all complaints
★★★★★ "Delivery. Some of my orders get cancelled after they tell me it’s on the way. They also don’t read directions for where to deliver the packages. This is getting to be very disturbing, they are not dependable, fed ex was very good at delivering and p…" - Unhappy bren
3
"delivery"
9 negative reviews mention this · 25% of all complaints
★★★★★ "Barely worth the trouble!. I’ve been using the Walmart+ app since it came out, and I’ve used other grocery delivery services as well. I currently still have to use DoorDash to accommodate the large amount of incorrect, missing or broken/spoiled items I get from Walma…" - Lzclark13
4
"times"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Barely worth the trouble!. I’ve been using the Walmart+ app since it came out, and I’ve used other grocery delivery services as well. I currently still have to use DoorDash to accommodate the large amount of incorrect, missing or broken/spoiled items I get from Walma…" - Lzclark13
5
"service"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Barely worth the trouble!. I’ve been using the Walmart+ app since it came out, and I’ve used other grocery delivery services as well. I currently still have to use DoorDash to accommodate the large amount of incorrect, missing or broken/spoiled items I get from Walma…" - Lzclark13
6
"been"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Barely worth the trouble!. I’ve been using the Walmart+ app since it came out, and I’ve used other grocery delivery services as well. I currently still have to use DoorDash to accommodate the large amount of incorrect, missing or broken/spoiled items I get from Walma…" - Lzclark13
7
"days"
5 negative reviews mention this · 14% of all complaints
★★★★★ "No delivery. Two days in a row they delayed and didn’t order my groceries. Very frustrating. I need to stop using Walmart delivery." - bon...bon
8
"frustrating"
5 negative reviews mention this · 14% of all complaints
★★★★★ "No delivery. Two days in a row they delayed and didn’t order my groceries. Very frustrating. I need to stop using Walmart delivery." - bon...bon
9
"shop"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Check out is so complicated. Shopping online used to be so easy- now it’s so complicated!" - needs further filters
10
"live"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Barely worth the trouble!. I’ve been using the Walmart+ app since it came out, and I’ve used other grocery delivery services as well. I currently still have to use DoorDash to accommodate the large amount of incorrect, missing or broken/spoiled items I get from Walma…" - Lzclark13
11
"work"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Hiring third worlders. How come every time I get my groceries it’s from some third worlder immigrant with some outlandish name I can’t ever pronounce? Walmart clearly is abusing lower wage labor. Why not let native born Americans drive for you? I’m disgusted. It’…" - Maultheway
12
"through"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Horrible. The app freezes up been going through this off an on for months now and they still haven’t fixed it. When you’re ordering the screen will freeze up. I alwayes have a hard time getting my items." - Dhurd199
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Hiring third worlders
How come every time I get my groceries it’s from some third worlder immigrant with some outlandish name I can’t ever pronounce? Walmart clearly is abusing lower wage labor. Why not let native born Americans drive for you? I’m disgusted. It’s always profits over people. Plenty of Americans need work but hey, cheap labor. Sam Walton is probably rolling over in his grave. Happy 250th birthday America! 🇺🇸
Delivery
Some of my orders get cancelled after they tell me it’s on the way. They also don’t read directions for where to deliver the packages. This is getting to be very disturbing, they are not dependable, fed ex was very good at delivering and placing packages where they are directed. Also I don’t want my packages delivered at 10pm.
You cannot be serious
AUTO PLAY VIDEO ADS WITH SOUND ON THE PICK UP BARCODE PAGE??? Absolutely unreal. My first pickup order with Walmart+ (that’s right even when you PAY THIS COMPANY THEY STILL FORCE ADS DOWN YOUR THROAT) and the app interrupted my music to play a video ad with sound. Good news! App deleted, Walmart+ cancelled.
Reservation time broken
App shows times… you select times… then it says not available. Then you click new time, it says okay, it well hold that time for you… then when you complete your order, it says time unavailable. It’s not that someone stole your time window, because if you go back, it lets you select the same window again and says success. Then it fails to complete the order again. Great user experience. Hire back your developers to reign in your AI.
Check out is so complicated
Shopping online used to be so easy- now it’s so complicated!
No delivery
Two days in a row they delayed and didn’t order my groceries. Very frustrating. I need to stop using Walmart delivery.
App issues
The app crashes and has a lot of bugs that aren’t addressed.
App is always closing
The app closes all the time. Really frustrating when I’m trying to complete an order.
Payment is always a pain to get through.
Doesn’t matter if my cards are already saved with the correct info, I am always having to delete the card I want to use and then retype it back into the damn app. RIDICULOUS. Walmart, please fix this, for the love of everything it’s the most frustrating thing ever.
Terrible
Slow constant errors
Rigged payment system
The system doesn’t allow you to use your Humana AND your Walmart balance. If you choose the balance, the remainder charges to your credit or debit on file instead of allowing the balance to go through your Humana account. It’s terrible the way they set things up to always stay in your pocket
PICKUP FEES OUTRAGEOUS!!
I was shocked to find out that WalMart charges $6.99 just to order and pickup an item in the store - the same cost as shipping to my home! The shoes I ordered for my 95-year-old mother didn’t even not have the delivery option, so I had to pay the $6.99 to pick up in the store. I am ordering from VA for a friend to take to my mother in a nursing home in Ohio, so she doesn’t waste her time searching for them. She is doing me a favor. This is ridiculous by Walmart! This is why I order everything on Amazon any more. It’s just these shoes my mom likes! Pretty bad when my friend is spending gas to go to the store to pickup that Walmart is charging just to have them in a bag!
Credit Card Entry and Check Out Process
Cumbersome, keeps saying “card not accepted” when everything is entered perfectly, ads and tons of unnecessary information at check out make it confusing to just get things done quickly. The check out process needs big improvement.
Glitchy
Very glitchy and would not allow express delivery to be removed
Cancellations
Walmart sucks when trying to purchase gift cards they slays cancel my order. I live an hour from them bring it online I’d more convenient for me
Bring back SHIPPING
Bring back SHIPPING as an option instead of only delivery and pickup. This feature allows me more flexibility as I live in a remote area. Now half my order is put into a pickup or delivery order and half is assigned to shipping. Terrible for customers - better for Walmart because now Walmart adds fee due to the delivery portion not being $35. My single order TOTAL is $77 but Walmart divided the order to benefit themselves.
app sucks
i cant even write this review because clicking on review it did not want to work! the app freezes and closes out and adds extra charges to the account. The app alone not working i shop elsewhere!!!
App won’t let you update delivery directions
No matter what I do what I hit the edit button for special directions won’t work on my iPhone in the app.
I just moved to a new apt. I added the address but couldn’t add special directions. I live on the 5th floor. The whole reason I pay for wal mart plus is for the delivery so that I do not have to haul my groceries up the elevator. I tip well for this. When I contacted support about the issue they were completely unhelpful. (Surprise…NOT).
It’s to the point where I want to cancel and sign up with some other grocery delivery service.
If you have ANY ISSUES ANY AT ALL. Good LUCK.
Wal mart support is a joke. No accountability, no care to resolve the issue. I was basically told “I can’t help you, sucks to suck.” Even though I have special instructions saved in my last address where I moved from where I was on the 4th floor. Stupid
I just moved to a new apt. I added the address but couldn’t add special directions. I live on the 5th floor. The whole reason I pay for wal mart plus is for the delivery so that I do not have to haul my groceries up the elevator. I tip well for this. When I contacted support about the issue they were completely unhelpful. (Surprise…NOT).
It’s to the point where I want to cancel and sign up with some other grocery delivery service.
If you have ANY ISSUES ANY AT ALL. Good LUCK.
Wal mart support is a joke. No accountability, no care to resolve the issue. I was basically told “I can’t help you, sucks to suck.” Even though I have special instructions saved in my last address where I moved from where I was on the 4th floor. Stupid
one pay klarna
this app sucks in conjunction with the one pay klarna- i now have 3 charges on my bank statement because the transaction would go so fat and then not connect the digital card / payment- How annoying
Mediocre shop
The poor whites love it
AI Slop, No communication
Delayed an order for five days, so far, with no update in arrival. Attempts to get information through the AI agent are a doom loop. Cannot connect me to a human. Unbelievably bad service.
Take me back to the good old days
So since I’ve been in Milwaukee since the end of 23 I have yet to be satisfied with my Walmart plus I keep canceling it canceling it and restarting it thinking that things would change, but the deliveries are horrible and going in store especially 4140 Greenfield is absolutely horrible. Staff service the whole night.
Too slow
Unresponsive and
Terrible customer service
I had an order that was supposed to arrive 3 days ago, their spark driver refused to deliver it and return it to the store. They haven’t attempted a second delivery after 72 hours. Contacted their customer service like 4 times to cancel and get a refund like they claim I can, but every time they tell me a different excuse. One of them even lied and told me they canceled the order and that wasn’t true. I had to get in contact with my bank to reverse the charge as they keep refusing to deliver the item and are not canceling the order to provide me with the refund.
NO QUITE THERE YET BUT OKAY
The process can be annoyed because it lets you know after you pay that something is not available. They do not allow you to change anything because everything has been processed. They don’t reach out to you by phone to let you know something is not going to be there. If they did, it would allow a customer to make changes to something else. The refund process is annoying because it does not put money back on your card in the bank. Came out you have to wait several days or up to a week dependent on how your Bank and Walmart process. The substitution is a pain. It automatically makes you have sub substitutions unless you choose it. It should be the other way around.. Customer should be allowed to state they want substitutions otherwise none would be made. Also if you go back in adjuster order and then process it if you did not correct the substitution it automatically default original order. The good point about the Services. It is pretty useful when if you work long hours or do not have time to shop. Delivery service is pretty good as well. It just needs to work on the app as far as products not being there in substitutions other than that I still use it. Oh in one great thing is their customer service. They tried their best and they do good job and helping you out. AI is not so annoying as most others are, but they have live people that you can talk to and that is the best part. Do not go all into AI Walmart. Keep live people. They do a much better job.
Not easy to find itemd
Hard shop wanted denture tablets spent ridiculous time
Stop making confirm checkout 3 times
The checkout process is horrible. Trying to get me to buy more make it so I think I’ve checked out and I haven’t. Drives me crazy when I think I have an order coming and I don’t - ridiculous!!
Garbage
Seems like they only hire illegals that cant speak English.
Barely worth the trouble!
I’ve been using the Walmart+ app since it came out, and I’ve used other grocery delivery services as well. I currently still have to use DoorDash to accommodate the large amount of incorrect, missing or broken/spoiled items I get from Walmart+ delivery. The prices are still unbearable as far as delivery services go however there are times that I feel my family is better off paying more for less of a hassle. I’ve had a repeated issue with my delivery and drop off instructions not being followed which has lead to quite the loss on both ends!
Walmart online
The app does what it’s supposed to do for the most part, usually, sort of. It runs very slowly at times and the app will have random crashes sometimes, but I am able to find what I’m looking for, and most of the time I’m able to add it to my cart and checkout without incident. With most apps I would accept the bugs and problems more, because not everyone has the resources to develop a good app and keep it running smoothly, but Walmart?! They absolutely have the resources to make their app as bulletproof as Amazon, so it seems to me that they are fine with a subpar app because it saves them a couple of dollars.
Very glitchy
I’d love this app except every time I use it to shop, the more items I add to my cart the glitchier it gets and it’s very frustrating.
Horrible
The app freezes up been going through this off an on for months now and they still haven’t fixed it. When you’re ordering the screen will freeze up. I alwayes have a hard time getting my items.
App freezes constantly
This application freezes constantly running on IPhone pro hardware. Makes shopping pretty rough.
Website lags
Lagging when ordering then miss pick up time
I hope
I hope this time I will get things that are on my list and not broken not messed up not ruined. The last time was a nightmare and if they do a good job this time, I will give them a tip when they get here. No substitutions.
Walmart Customer Service lied on a live call.
I have been a Walmart customer for more than six years, and this has been the worst customer service experience I've ever had.
I contacted Walmart Customer Service three separate times regarding my Walmart Cash issue. Unfortunately, none of the representatives resolved the problem. What was even more frustrating was that I was repeatedly given misleading(lied) information during live calls, all 3 times it has been credited which was extremely disappointing.
During my last call, the customer service agent put me on hold for more than 30 minutes, and it seemed like they had fallen asleep. Eventually, the call was disconnected without any resolution.
After this experience, I no longer feel confident using the Walmart app and will likely switch to Amazon for my future purchases.
I contacted Walmart Customer Service three separate times regarding my Walmart Cash issue. Unfortunately, none of the representatives resolved the problem. What was even more frustrating was that I was repeatedly given misleading(lied) information during live calls, all 3 times it has been credited which was extremely disappointing.
During my last call, the customer service agent put me on hold for more than 30 minutes, and it seemed like they had fallen asleep. Eventually, the call was disconnected without any resolution.
After this experience, I no longer feel confident using the Walmart app and will likely switch to Amazon for my future purchases.
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)