Review Insights · App Store
Wendy’s
Wendy's International, LLC · 1,786,986 ratings · ★ 4.8
4.8
★★★★★
1,786,986 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
22 negative reviews mention this · 41% of all complaints
★★★★★ "I genuinely hate you. App doesn’t work. Spent 20 minutes trying to place an order with constant errors. Finally got it to work and charged my card, go to the store and they don’t have my order. Ended up wasting 40 minutes of my time just to pay twice. Worst app …" - Kazimir Vlad
2
"food"
9 negative reviews mention this · 17% of all complaints
★★★★★ "sauce. your food isn’t good" - user376339753227900
3
"wendy"
8 negative reviews mention this · 15% of all complaints
★★★★★ "No normal frosty. You can’t order a plain frosty which is half of why I go to Wendy’s" - Emerly0103
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I genuinely hate you
App doesn’t work. Spent 20 minutes trying to place an order with constant errors. Finally got it to work and charged my card, go to the store and they don’t have my order. Ended up wasting 40 minutes of my time just to pay twice. Worst app ever. I’m a software engineer - let me know if you want me to fix your app because you guys are terrible and it’s been this way for years.
Couldn’t get the deal at the restaurant
It was so complicated the employee said I couldn’t use the scan bar provided by the app . I told them I know I have to spend $5.00 over . Just a headache I just went to the app. What the point of me going in the restaurant and I couldn’t purchase what o wanted.
Meh
None of the offers ever redeem
No normal frosty
You can’t order a plain frosty which is half of why I go to Wendy’s
Make your app easier
Make your app easier
Bad Customer App Service
Horrible you should be ashamed of being Wendy’s Dave would cry
App is not working conveniently when there’s a promotion
App is not working conveniently when there’s a promotion
sauce
your food isn’t good
Shorted me 2 happy meals
They shorted me 2 happy meals had to pull up and park and get out of the car after going through the drive thru with kids in car
Got charged twice
I got charged twice in app
Inability to order certain items
It is very frustrating that the app will not allow me to order breakfast biggie deals. Two sausage biscuits for $3 is on their menu but when ordering thru the app it still charges $1.99 each. This means I can’t order these items online which is a complete pain and requires me to create two orders. One for all my other items and one for the biggie deals. Very frustrating.
Credit Card Never Saves
Have tried a couple times to save a credit card and it never works UNLESS you add it to a purchase account balance. It’s a scam
Frosty i order but they closed early so im upset
They closed at 1 am so why close the ice machine earlier, morning crew can wash it during opening
Paze integration does not work
Payment on Paze goes through but then I get an error when it goes back to the app. Also, the Live Chat is useless. It says it’s routing you to an associate with a wait time given, but it looks like there’s no one picking up the request and keeps cycling over and over.
Wouldn’t take my order
Made me go to the kiosk. I want a human being to take my order please. Thanks!
Infinite Loop, Can’t place online order!
App that’s as good as your service.. I’m logged in, I go to place an order.. it asks me to login.. I’m logged in, I place an order.. it asks me to login.. OVER AND OVER AND OVER! 🚮🗑️
Bad logic
I don’t understand how these people operate?
Horrible Service
I did a mobile order sat in the drive for damn near 10 mins until they were ready to even ask me how can they help me then when I got to the window they going to tell me to pull up and park after waiting for 10 mins already absolutely crazy that I did a mobile order had to wait then they wanted me to wait some more and then they weren't nice they were rude . Damn shame hire better employees who have customer service skills ... this place is ghetto next time I'll take the drive to Easton at least they have customer service skills smdh
No salsa
No se por que ya en el app no se pueden elegir las salsa aumque sea comprada añadalas es muy molesto 😡
Order
My order was wrong asked for no mayo no cheese and it was on my sandwich
buggy app
can’t choose a pickup method
Garbage
The most frustrating time I’ve had with one of these apps, literally filled to the brim with bugs, practically unusable. Fix. Your. App.
Bad App
Does not accurately add combos to orders. 0/5 stars.
Disappointed
No bacon and everything was cold.
What’s the point?
Why bother with ordering ahead of time? I always hear the “can you move forward and we will bring it out for you? I mean, it’s me and one other car in front of me. What has happened to Americas workforce? I blame management. 1 star because I can’t go lower plus I haven’t given enough time for my food to be incorrect.
Horrible experience
Came to the store to pick up my mobile order that was selected for drive through pick up and was told at the speaker all mobile orders before 10pm had to come inside. Proceeded to go inside and wait over 20 minutes for my food only to now stand here even sadly longer because the front cashier bagged my fries first and set them to the side. Manager noticed and said let’s drop new fries. Cool I like hot food but what about my frosties he just made and going to melt because now I’m waiting for food again. This store is always horrible. I knew better than to order Wendy’s.
Ordering on line
Terrible trying to get your rewards make it simpler keeps looping back to order can’t checkout
Go Wendy’s
Best fast food compared to MD and BK
Checkout issues
When I tried to apply $3 off $20 coupon in the mobile app, even if I had $20 worth food in my cart, I kept getting add more items and it would blank out the total cost. I placed the order without the coupon.
Sux
Second time in a row that I got a cheeseburger with my meal instead of a junior bacon this Wendy’s sucks
Using then App
I used the app and chose to pickup in the dining room. Apparently, this Wendy’s doesn’t like that option and was mad I was able to access the restaurant. Why is that an option is the employees prefer to not serve guest from the inside?
Stole my money
Tried to add new card, it added to digital account and now wants credit card number to pay
Order taking
It was a struggle to give one order in the drive thru
Long wait times
Unapologetic staff and horribly long wait times
Paze and offers not working
Took forever to order in the app, Paze not working, then switched to website but then locked out of offers, really frustrating!
Banana
Poo poo
The offers in the app suck!
They used to have decent offers in the app, the points needed to exchange for rewards used to be fair. Not anymore. They have even changed the birthday promo. So instead of just getting a free frosty on your birthday, now you have to buy something in order to get it. I tried asking at my local Wendy’s if I could order it with my food but not actually get it made until after I was done eating and I was told no. I don’t like my frosty to sit there for 15 minutes turning into soup while I eat. But hey, if their goal was to make Culvers look like a better place for both value and rewards, then they succeeded spectacularly.
Fix the app
I like Wendy’s, but the app is awful. The amount of times I have had to add my location after every single item in my order is ridiculous. It is way too time-consuming. I like the ease of an app when it works properly.
Friendly demands too much
Constantly demands elevated permissions it does not need.
No chili on menu
Still no way to order chili on app
Not a fan of app
App is difficult to use sometimes and usually gets my order incorrect
Order not complete
Ordered the apple pecan salad. After driving away, I realized I did not get the pecans or a fork to eat my salad.
Double Charge on the app ZERO Stars
I called 4 times. Finally someone that said they would give me a refund. First they tried to give me a gift certificate only…!!! It has been a month and NO REFUND. I’ll be posting my receipt and bank statement to every social media post until someone corrects this!! How many others have not noticed???
The promoted reviews were obviously paid for
The rewards are a joke. The prices are a joke. If i wanted shredded lettuce on my burger I would go to Rally's. They are the better option now than this wannabe premium franchise that forgot Dave's mission statement. His mission statement is probably part of their "lettuce" now.
Too far away
I had to order from across town
The food
They put cheese on my cheese burger
Unusable
Can’t get past the first pop-up without it wanting me to allow push notifications with no way to decline. It’s ok, McDonalds and Burger King both have user friendly apps.
Very poor service
I order a drink and a small frosty through the app. Was made to pull up and park and had to wait five minutes for my order. Unacceptable.
Cant order
I try to submit order but app wont take payment to process order
Name
In 2026, how can we not change the name we have to announce at the speaker???
+ 4 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)