Review Insights · App Store
Westpac
Westpac Banking Corporation · 324 ratings · ★ 4.5
4.5
★★★★★
324 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"westpac"
6 negative reviews mention this · 33% of all complaints
★★★★★ "Frequents technical issues and bugs. You can always count on this westpac app to let you down when you most need it. From log in “loading” issues to cardless cash page not loading due to “technical difficulties “ . Would be nice of this multi billion dollar bank invested in an…" - jinxed178960
2
"work"
4 negative reviews mention this · 22% of all complaints
★★★★★ "fails with 1password. Cannot sign in to app without actually typing your password. Paste does not work. Password manager does not work. Certainly not an app or a bank for anyone concerned with online security. First piece of advice you get re online security…" - rxoxhb
3
"banking"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Medieval. Seriously. A banking app that will only accept a 6 digit password consisting of only numbers and letters. That can be hacked in minutes. You. Cannot. Be. Serious." - bernmc
4
"cannot"
3 negative reviews mention this · 17% of all complaints
★★★★★ "fails with 1password. Cannot sign in to app without actually typing your password. Paste does not work. Password manager does not work. Certainly not an app or a bank for anyone concerned with online security. First piece of advice you get re online security…" - rxoxhb
5
"password"
3 negative reviews mention this · 17% of all complaints
★★★★★ "fails with 1password. Cannot sign in to app without actually typing your password. Paste does not work. Password manager does not work. Certainly not an app or a bank for anyone concerned with online security. First piece of advice you get re online security…" - rxoxhb
6
"does"
3 negative reviews mention this · 17% of all complaints
★★★★★ "fails with 1password. Cannot sign in to app without actually typing your password. Paste does not work. Password manager does not work. Certainly not an app or a bank for anyone concerned with online security. First piece of advice you get re online security…" - rxoxhb
7
"online"
3 negative reviews mention this · 17% of all complaints
★★★★★ "fails with 1password. Cannot sign in to app without actually typing your password. Paste does not work. Password manager does not work. Certainly not an app or a bank for anyone concerned with online security. First piece of advice you get re online security…" - rxoxhb
8
"doesn"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Rewards website doesn’t open in Safari!. From the mobile app on iPhone - try to open the website for rewards (safari) and the website glitching!! disappointing!!" - fk you bank
9
"letters"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Medieval. Seriously. A banking app that will only accept a 6 digit password consisting of only numbers and letters. That can be hacked in minutes. You. Cannot. Be. Serious." - bernmc
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Insane hold times
They silently removed the careless withdrawels, not just a retrograde step for no conceivable reason but annoyingly left me cashless at an event where I knew mobile reception would be too poor to use a card
fails with 1password
Cannot sign in to app without actually typing your password.
Paste does not work.
Password manager does not work.
Certainly not an app or a bank for anyone concerned with online security.
First piece of advice you get re online security is “use a password manager” and a unique random password for each account.
But this app prevents that strategy
Paste does not work.
Password manager does not work.
Certainly not an app or a bank for anyone concerned with online security.
First piece of advice you get re online security is “use a password manager” and a unique random password for each account.
But this app prevents that strategy
Crashes on iOS 16
I know it is beta software but since I couldn’t find another way to provide feedback here it is - the app does not work on iOS 16 yet and crashes on start up. Please fix it for us early adopters!
DOA - Can’t log in at all
This app is DOA. The new app forgot my customer ID. I entered it pasting and manually and selected the Signin button. Nothing. Screen flashed and didn’t produce any error or result. Can’t go to a branch as I live in the US. The new app is an abject failure.
Frequents technical issues and bugs
You can always count on this westpac app to let you down when you most need it. From log in “loading” issues to cardless cash page not loading due to “technical difficulties “ . Would be nice of this multi billion dollar bank invested in an app that makes reject shop look 5 star.
Old app way better
Bring back the old app
Favourite Payment is gone
The new version has removed the best thing about the Westpac app. If you pay for some service that was two taps and done, with notes and fields all pre-setup.
Clarify this is for Australia
After multiple failed attempts at signing in, I learned this app is for WestPac AUSTRALIA. The WestPac NEW ZEALAND (what I need) is listed as WestPac ONE in the App Store. This is highly confusing. Request that the developers update this app’s name and logo to more clearly identify this is for Australia. Thanks!
Medieval
Seriously. A banking app that will only accept a 6 digit password consisting of only numbers and letters. That can be hacked in minutes. You. Cannot. Be. Serious.
Touch ID doesn't work.
It used to work when I downloaded the app but now it doesn't let me log in using my fingerprint.
Ps. Called westpac customer service...they wouldn't help and suggested that my phone had a problem. 👎🏻 That's absolutely incorrect as I use Touch ID to unlock my iPhone everyday & even with apps like 1 Password.
Ps. Called westpac customer service...they wouldn't help and suggested that my phone had a problem. 👎🏻 That's absolutely incorrect as I use Touch ID to unlock my iPhone everyday & even with apps like 1 Password.
Literally impossible to use
There's no way to login if your username has letters. Looks like it's been this way for months - pretty amateurish work!
Login error
Why the hell is the login username limited to only numbers and won’t even let me paste in my username which has letters and numbers!?!? This needs to be fixed ASAP!!! And needs two step authentication! Which I could put 0 stars..
Westpac banking app
Terrible App, keeps freezing and I can't log into my account. Fix it Westpac!!!!!!
Terrible
Worst app of all banks. Compared to westpac online banking it seems marginally more modern but still looks like it was made in the 90s. It's slow and clunky to use and poorly coded.
Shame
The app is falls short when compared to the full functionality provided by the Commbank App.
A link to the online banking section of the webpage is quite frankly very disappointing given the user cannot easily navigate the online banking screen without panning and zooming in and put. Group Technology should be shot for developing this piece of useless application. When is a dedicated app going to be developed????????????????????
Rewards website doesn’t open in Safari!
From the mobile app on iPhone - try to open the website for rewards (safari) and the website glitching!!
disappointing!!
disappointing!!
ApplePay!? ApplePay!? ApplePay!?
Please put your customers first and support ApplePay already.
Can not transfer funds
It takes me so long to transfer funds. Matter of fact I can not do it on this app as it just never appears. Even when it does then I try to select my accounts and it still doesn't let me. Not happy.
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)