Review Insights · App Store
WeTransfer: Transfer Files
Wetransfer B.V. · 74,488 ratings · ★ 4.8
4.8
★★★★★
74,488 ratings
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Top complaints - extracted from 39 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
12 negative reviews mention this · 31% of all complaints
★★★★★ "Never down loud. It’s impossible to get free versions. Force you to buy $9.99 weekly packages. Impossible to cancel. Cheating is a small word." - Umatilla Mistry
2
"files"
8 negative reviews mention this · 21% of all complaints
★★★★★ "To be avoided. I ended up having to take a plan because someone send me some files. It’s one of those plans that offers you a free trial, but flips to 10$ a week unless you cancel in time and cancelling is hard cause you have to go to their website etc. T…" - Ivo Rook
3
"download"
8 negative reviews mention this · 21% of all complaints
★★★★★ "Frustrating. It never did download" - Dynamo4
4
"subscription"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Pay to struggle. You have to pay no little money for the subscription and still the download is super slow." - SimSimi007
5
"send"
5 negative reviews mention this · 13% of all complaints
★★★★★ "To be avoided. I ended up having to take a plan because someone send me some files. It’s one of those plans that offers you a free trial, but flips to 10$ a week unless you cancel in time and cancelling is hard cause you have to go to their website etc. T…" - Ivo Rook
6
"trial"
5 negative reviews mention this · 13% of all complaints
★★★★★ "To be avoided. I ended up having to take a plan because someone send me some files. It’s one of those plans that offers you a free trial, but flips to 10$ a week unless you cancel in time and cancelling is hard cause you have to go to their website etc. T…" - Ivo Rook
7
"free trial"
5 negative reviews mention this · 13% of all complaints
★★★★★ "To be avoided. I ended up having to take a plan because someone send me some files. It’s one of those plans that offers you a free trial, but flips to 10$ a week unless you cancel in time and cancelling is hard cause you have to go to their website etc. T…" - Ivo Rook
8
"charged"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Beware of the trial. I was able to receive photos only by signing up for the free trial. They say that you can cancel before the trial is up so you are not charged. However, ironically that part of the app to cancel membership has technical difficulties towards…" - Jeanrobinss
9
"transfer"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Inconsistent. Originally, I would’ve given this app four stars. However, I rely on a premium subscription for work and can’t even count all of the times the app has failed. And those failures happened with full signal and full charge on the device. Lots …" - Ultimate Ummi
10
"weekly"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Never down loud. It’s impossible to get free versions. Force you to buy $9.99 weekly packages. Impossible to cancel. Cheating is a small word." - Umatilla Mistry
11
"know"
4 negative reviews mention this · 10% of all complaints
★★★★★ "want my money back. you literally just stole my money twice. please refund. i don’t even know what this app is! contact me back please" - @R2DILLON
12
"service"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Free. I signed up for the free account, and 90 seconds later I was paying $15 for this first-time use of this free service. Not happy." - Birds Hatstealer
📋 All 39 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Never down loud
It’s impossible to get free versions. Force you to buy $9.99 weekly packages. Impossible to cancel. Cheating is a small word.
To be avoided
I ended up having to take a plan because someone send me some files. It’s one of those plans that offers you a free trial, but flips to 10$ a week unless you cancel in time and cancelling is hard cause you have to go to their website etc. These are practices you’d expect from shady games or amateur apps, not from a legit application. Very poor experience
want my money back
you literally just stole my money twice. please refund. i don’t even know what this app is! contact me back please
Frustrating
It never did download
Lame
This app acts like it’s free …. It’s not
Pay for what??
It doesn’t work!
Imposible, ver archivos
😔
Free
I signed up for the free account, and 90 seconds later I was paying $15 for this first-time use of this free service. Not happy.
Can’t play music
Bad
Can’t never hear the music from my dj
Can’t never hear the music from my dj
Fraudulent charge!
They charged me even though I canceled the service before the free period was over.
Pay to struggle
You have to pay no little money for the subscription and still the download is super slow.
Failed
Every time I try to download a large number of files, the app would automatically terminate the download when my phone screen closes tried it again since the email link wasn’t working, so I’m not really satisfied with this app at all
Gone Downhill
I feel like wetransfer has really gone downhill. It used to feel so reliable but lately it will just close in the middle of transferring my videos. It will say it’s processing but it’s not. Even with upgraded internet and everything. When I send a link to someone, I never know if they’re actually going to get it. It’s disappointing…
70 pictures
I tried to download pictures today that said free then I tried to recover them it said expired and I had to pay
Files
They say no expiration and the files get deleted after a time. Also I have had issues being able to open the files. I am taking a graduate course and the files are needed to study so this adds another layer of stress that isn’t needed. This app is a good idea however they need to workout the bugs still. Yes I have a paid subscription which to me makes this worse
Not User Friendly
Spent my free trial period trying to figure out how to transfer a single file from a website without luck. Utterly useless.
Not free
Says it’s free but it isn’t free!
charged weekly
charged for subscription i didn’t not authorize
Preview
Unless sender allows a preview you will never view doc...unable to open what I received in any app on my iPad...and sender is being bit of a dyk not sending different avenue with preview sos I can see the rotten item. And I bet as soon as you start paying WE a monthly items will become viewable right?
im so tired of this
wetransfer itself is fine, great for what it does even- unless youre on mobile where if you try to send a file on the web version itll block the option to do so with a popup that insists you download said app. if you do eventually with great reluctance and annoyance download said app since you saw no way to get past it, saying youll either delete it right after or maybe even keep it since you know youll need to send another file in some way and you might as well, it immediately prompts you you put in your card for the free trial and theres no way to get around it, lol. ticked me off so bad i had to type this because in no way should sending one file to myself via another email to try and get it on my pc be this infuriatingly tedious.
Subscription fraud
I got this app to transfer a file to someone and it took a WEEKLY 9.99 after I cancelled subscription.
Software is no good
Takes forever to down down then doesn't work plus no instruction
DOES NOT EASILY SHARE FILES - SCAM
Do NOT waste your money! This is a Mickey Mouse version of nothing! Does NOTHING BUT GETHER PEOPLES INFO AND STEAL THEIR HARD EARNED MONEY!
Was forced to
Don’t like being forced to download the app just to send stuff. Worked just fine on the mobile site and some of us have a limited amount of storage on our devices. Thanks.
Scam
This app is a scam. Charged me 3x in one month for a “free trial”
Horrible service
Parasitic app with sneaky charges. Used app to download vacation photos from tourist center was then charged weekly $9.99 several times in a row until I concealed and deleted the app.
Changed the terms of subscription after the fact
I subscribed in order to have the benefits of a larger monthly transfer limit, and for transfers to be available for 7 days, but about a month into my year-long subscription WeTransfer reduced the transfer availability to 3 days. Pretty user-unfriendly to reduce the benefits of a subscription so substantially in order to try and push people to the higher tier.
Why are we having to pay
Sad that we have to pay now . This is the only service out there that I can use to get auditions to my agents. But having to pay to send audition is just ridiculous. You guys don’t listen to any feedback whatsoever . 2. Emails should auto populate considering this is MY profile and it should know who I send auditions to regularly. Having to write out emails is insane .
Expensive If You Do Not Get Files Often
The price is a bit much and it seems the files expire in 7 days an after that you can’t retrieve them.
NOT DOWNLOADING
Videos are not downloading when clicking on mobile. FIX PLEASE
Confusing
I like Dropbox better easier to transfer files from one computer to another, the interface is much more friendly whereas we transfer doesn’t make any sense. It doesn’t save anything. It just is not my best friend.
Stay away from this company!
AVOID THIS COMPANY AT ALL COSTS. I never signed up for a subscription and never authorized any charges, yet I was being billed $9.99 every week. When I contacted Apple, they told me to reach out to WeTransfer. WeTransfer then responded a person named Mila by saying there was “nothing they could do” and sent me right back to Apple.
Charging people for services they never agreed to and then refusing to take responsibility is unacceptable and borderline deceptive. This company shows zero accountability, provides no real customer support, and has no interest in fixing their own billing issues. Save yourself the headache and stay far away. I guarantee these reviews are from their own employees, so many problems from users but yet a lot of positive reviews, stay away!!!
Charging people for services they never agreed to and then refusing to take responsibility is unacceptable and borderline deceptive. This company shows zero accountability, provides no real customer support, and has no interest in fixing their own billing issues. Save yourself the headache and stay far away. I guarantee these reviews are from their own employees, so many problems from users but yet a lot of positive reviews, stay away!!!
Free App?
Had to “buy” a Free app that would charge me $7.99 after one week per week. Thats a $400 free app. The app itself was quirky at best and created four audio files for my chapter one. Never got to her my book for the first time. Found a real free app that worked.
Unusable Junk
I do not recommend
Impossible and frustrating
I just downloaded the spp and it says storage full when I add files, very hard to figure out!
Beware of the trial
I was able to receive photos only by signing up for the free trial. They say that you can cancel before the trial is up so you are not charged. However, ironically that part of the app to cancel membership has technical difficulties towards the end of the trial and cannot load while the rest of the app works perfectly fine.
Not Happy for new pricing.
I've been a WeTranfer user for many years, and now it appears that Verizon has jacked the pricing to $35 per month. That means I'll be looking for a better solution.
Inconsistent
Originally, I would’ve given this app four stars. However, I rely on a premium subscription for work and can’t even count all of the times the app has failed. And those failures happened with full signal and full charge on the device. Lots of stalls and upload fails. Also, lots of spinning wheels of death when just trying to set up a transfer. I’ve had to uninstall and reinstall several times to get the app to work temporarily.
Storage
It’s says I have no storage when I literally on want to download 2 videos and I just downloaded the app today. My actual phone also has plenty of storage.
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)