Review Insights · App Store
WhatsApp Business
WhatsApp Inc. · 1,415,039 ratings · ★ 4.7
4.7
★★★★★
1,415,039 ratings
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Top complaints - extracted from 42 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"whatsapp"
13 negative reviews mention this · 31% of all complaints
★★★★★ "Broadcast. Since I updated my Business WhatsApp I have been finding difficult to upload pictures to my broadcast list..kindly rectify it’s urgently thanks" - dhaminux
2
"business"
11 negative reviews mention this · 26% of all complaints
★★★★★ "Business. Cool" - Mary💖🥰
3
"broadcast"
8 negative reviews mention this · 19% of all complaints
★★★★★ "Broadcast. Since I updated my Business WhatsApp I have been finding difficult to upload pictures to my broadcast list..kindly rectify it’s urgently thanks" - dhaminux
4
"been"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Broadcast. Since I updated my Business WhatsApp I have been finding difficult to upload pictures to my broadcast list..kindly rectify it’s urgently thanks" - dhaminux
5
"list"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Broadcast. Since I updated my Business WhatsApp I have been finding difficult to upload pictures to my broadcast list..kindly rectify it’s urgently thanks" - dhaminux
6
"whatsapp business"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Fix your broadcasting list. Is doesn’t allow me to broadcast pictures and videos to my customers, keeps showing a new feature”Add button” which I don’t find interesting, and when I choose to click the continue button it still doesn’t go away. This WhatsApp business is…" - Fabulous _
7
"update"
5 negative reviews mention this · 12% of all complaints
★★★★★ "New updates every week. Why do I have to update every time, it’s annoying and you won’t even let me use the goddamn app without updating" - Yincuzlee
8
"send"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Can’t send Broadcast messages. Unable to send a broadcast" - sayyrunn
9
"status"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Status issues. I can’t see my status from last two years who sent green heart to me" - Muffassir Reshamwala
📋 All 42 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
New updates every week
Why do I have to update every time, it’s annoying and you won’t even let me use the goddamn app without updating
Spam
Every contact I’ve gotten are Spam contacts
Can’t send Broadcast messages
Unable to send a broadcast
Internet ne marche pas bien
Je peux pas recevoir ni envoyer de message vous pouvez m’aider svp
Annoying
Most of the comments here seem like AI and I’ve updated the app three times and has worked for about 3 hours 27 minutes why is the update so annoying I don’t understand why
Status issues
I can’t see my status from last two years who sent green heart to me
Update
Why do I have to update WhatsApp almost every month? Una nor dy fix the bug finish 🙄
Call
I can’t make call or receive call
Broadcast List Problem
Since the last update , I can’t proceed after the new Button they added 🥴
SERVICE ISSUES WITH WITH KINETIC. OMG. THEY ARE AWFUL! Ringer
OMG. RING AROUND THE ROSIE, ASHES, ASHES WE ALL FALL DOWN!!!
Why can’t we send bc anymore
What’s going on? I’ve been having issues with sending broadcast lists. Please fix this
Boardcast not send
After using media in boardcast, draft menu open and not working
BROADCAST LIST
Am trying to send photo on my broadcast list for a week now it’s not working, please update it please am upset right now
Unstable
Keeps crashing, not getting notifications 🤦♂️
لاتصلني الرسايل
الرسايل معلقه لاتصل لي
لاتصلني الرسايل
الرسايل معلقه لاتصل لي
Un gran fraude
Hace más de una semana que intento instalar el whatsapp a mi nuevo celular y nada, me tienen bloqueado pese a que e dado absolutamente todos los pasos que señalan, encima llevo 4 mensajes ya enviado con mi numero de celular y mi correo electrónico y nadie se pone en contacto ni resuelven el problema realmente es una pésima aplicación. 😡😡😡😡 me están causando un gran prejuicio
عدم ماندگاری گروهها
گروههایی که در آن عضو بودم، بعد از ورود به واتساپ همه از بین رفتند
Reshare feature
I wonder why you'd put the reshare option then remove the sound when I try to reshare for the business whatsapp. It's not cool at all
The initial purpose of resharing was to make sharing status easier but now, the business whatsapp is back to square one. A lot of my folks also share same opinion. Kindly work on it
Also the WhatsApp broadcast for business stopped working since May 1st, 2026 and a lot of my folks has been complaining. This is totally unfair to those who do business. Work on it.
The initial purpose of resharing was to make sharing status easier but now, the business whatsapp is back to square one. A lot of my folks also share same opinion. Kindly work on it
Also the WhatsApp broadcast for business stopped working since May 1st, 2026 and a lot of my folks has been complaining. This is totally unfair to those who do business. Work on it.
Video quality
Please stop reducing the video quality on the WhatsApp business status. A video will be very clear but by the time I try posting on my status it becomes blurry
Easily hacked
I’ve been hacked twice since the 2fa doesn’t work right away and otp is always being sent to hackers device instead of sms to the owners number .
Help
I couldn't see all my saved contact after updating my WhatsApp
Status bug
Status are not deleting after 24 hours, it stay in the storage, not visible and without an option to delete it and then after a while my WhatsApp business is more then 70GB and I’m checking how much is my chats and videos it’s only 6GB.
The bug is already more than a half year.
Thanks
The bug is already more than a half year.
Thanks
This app appears to be very battery-draining in iOS 26. If possible, we’ll spend more time with it.
We request Facebook apps consume significantly less battery power than YouTube. Specifically, we want a reduction in screen time, video playback, and other activities. Achieving a battery usage comparable to YouTube would benefit users. We hope Meta implements this feature soon.
Please transmit multiple mdomains with stealth mode voice streams with TLS and DTLS to avoid complete.
Make stealth mode undetectable by firewalls. Create millions of domains to transmit voice streams with TLS and DTLS to avoid complete RTP. Replace RTP with TLS and DTLS with randomized single ports. Make it fester. The world is changing rapidly. Please make this messenger as YouTube as of iOS 26, with less battery draining. We hope Meta can make it.
Please transmit multiple mdomains with stealth mode voice streams with TLS and DTLS to avoid complete.
Make stealth mode undetectable by firewalls. Create millions of domains to transmit voice streams with TLS and DTLS to avoid complete RTP. Replace RTP with TLS and DTLS with randomized single ports. Make it fester. The world is changing rapidly. Please make this messenger as YouTube as of iOS 26, with less battery draining. We hope Meta can make it.
Chat de difusión
No te permite enviar foto. El mismo es utilizado con propósito de negocio. El mismo dejó de funcionar remendar error
WhatsApp Business couldn’t start
I was using WhatsApp Business peacefully on my android phone,only for me to move to my iPhone and am seeing WhatsApp Business couldn’t start, please restart your iPhone if the problem continues.
I’ve restarted more than 4 times, same issue,am deleting WhatsApp Business till the issue is fixed.
Thank you.
I’ve restarted more than 4 times, same issue,am deleting WhatsApp Business till the issue is fixed.
Thank you.
Last updated
The Last updated doesnt let me send picture to my difusion list. Is so fustrading
لا تظهر جهات الاتصال
لدي WhatsApp شخصي والآن أريد إضافة WhatsApp أعمال بزنس على رقم آخر لكن ال WhatsApp الشخصي بشكل طبيعي يرى كل جهات الاتصال وال WhatsApp أعمال لا يرى جهات الاتصال iPhone Pro 16ماكس
Poor
I downloaded this and refused to open I don’t know why
Whatsapp breach our privacy
Whatsapp share our privacy and information to govt this is what i dont want to use whatsapp and now i am looking for free open source chat app that will help me in this case and i think i found one session app
Mise à jour
Il a tjr besoin de mise à jour
Connection issue
My WhatsApp business has been so slow to the extent that I can't upload to my status because it doesn't upload, and this has been happening for like 6 months now
Work on the HD quality pictures and videos
They’re now becoming worse. Not clear at all. WhatsApp is now turning into something else I don’t like again😏. Also, work on the reshare on WhatsApp business. Whenever I try to reshare videos, the sound will suddenly go mute for no cause😒😏 meta is now ruining their apps
مصر
لايمكن التحديث
Business
Cool
Broadcast
Since I updated my Business WhatsApp I have been finding difficult to upload pictures to my broadcast list..kindly rectify it’s urgently thanks
Problema con la lista de difusión
No puedo enviar imagen o video a mi lista de difusión
Fix your broadcasting list
Is doesn’t allow me to broadcast pictures and videos to my customers, keeps showing a new feature”Add button” which I don’t find interesting, and when I choose to click the continue button it still doesn’t go away. This WhatsApp business is always frustrating someone, from one problem to another
BROADCAST LIST BUG
i can’t access my broadcast list..!!
Business
Moved from individual to business and it’s been a struggle o
The cold outreach policy
There should be a way to allow businesses to do outreach to users on a small scale at least. Without sending bulk or the same message. After all these are business accounts.
Problème
Je n’arrive pas créer mon WhatsApps comment fait
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)