Review Insights · App Store
WhatsApp Business
WhatsApp Inc. · 1,452,284 ratings · ★ 4.7
4.7
★★★★★
1,452,284 ratings
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Top complaints - extracted from 42 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"whatsapp"
19 negative reviews mention this · 45% of all complaints
★★★★★ "Bugs sur la nouvelle mise à jour. ★☆☆☆☆ Depuis la dernière mise à jour de WhatsApp, l’application bug énormément sur mon téléphone. Dès que je me connecte et que les messages commencent à arriver, l’application se bloque complètement et plus rien ne fonctionne. Je suis obl…" - iPhoneUserCM
2
"business"
14 negative reviews mention this · 33% of all complaints
★★★★★ "I HATE the last Update it is terrible!!!. My WA business crashes & crashes!!! I can’t work!!!! FIX IT!!!!" - Lilia in Mexico
3
"iphone"
11 negative reviews mention this · 26% of all complaints
★★★★★ "Very slowly. I have the last version of the iPhone 17 pro of 1tb and the application is working since one week very slow, I have deleted videos and photos and still slow! Y contacted the WhatsApp support and the can’t help me yet! If they could help me …" - RonnyGuevaratoh
4
"whatsapp business"
10 negative reviews mention this · 24% of all complaints
★★★★★ "WhatsApp business App hasn’t been opening for a week now. I have failed to access my WhatsApp business for a week now after updating my software on iPhone 7plus. An update showed up 2 days ago for the App to fix the bug but still experiencing the same problem. Please fix this technical problem as …" - Sofuki
5
"update"
9 negative reviews mention this · 21% of all complaints
★★★★★ "I HATE the last Update it is terrible!!!. My WA business crashes & crashes!!! I can’t work!!!! FIX IT!!!!" - Lilia in Mexico
6
"working"
7 negative reviews mention this · 17% of all complaints
★★★★★ "Very slowly. I have the last version of the iPhone 17 pro of 1tb and the application is working since one week very slow, I have deleted videos and photos and still slow! Y contacted the WhatsApp support and the can’t help me yet! If they could help me …" - RonnyGuevaratoh
7
"problem"
6 negative reviews mention this · 14% of all complaints
★★★★★ "The app crashes. I can’t use the app anymore it always crashes and I can’t connect to my clients. I hope you fix the problem as soon as possible Update: after 4 updates still having the same problems" - Bri39ey
8
"crashes"
5 negative reviews mention this · 12% of all complaints
★★★★★ "I HATE the last Update it is terrible!!!. My WA business crashes & crashes!!! I can’t work!!!! FIX IT!!!!" - Lilia in Mexico
9
"since"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Very slowly. I have the last version of the iPhone 17 pro of 1tb and the application is working since one week very slow, I have deleted videos and photos and still slow! Y contacted the WhatsApp support and the can’t help me yet! If they could help me …" - RonnyGuevaratoh
10
"issue"
5 negative reviews mention this · 12% of all complaints
★★★★★ "Issues With Cellular Connection. Please look into this last update plz, since I updated my app, my cellular network doesn’t work on my WhatsApp business anymore unless I’m connected to a WiFi network" - Cornel Evidence
📋 All 42 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I HATE the last Update it is terrible!!!
My WA business crashes & crashes!!! I can’t work!!!! FIX IT!!!!
Worst system
Got banned for no reason. Delaying my business. Worst app I ever have
Bugs sur la nouvelle mise à jour
★☆☆☆☆
Depuis la dernière mise à jour de WhatsApp, l’application bug énormément sur mon téléphone. Dès que je me connecte et que les messages commencent à arriver, l’application se bloque complètement et plus rien ne fonctionne. Je suis obligé de fermer l’application en la supprimant des applications récentes, puis de la rouvrir. C’est très frustrant. J’espère que ce problème sera corrigé rapidement dans une prochaine mise à jour.
Depuis la dernière mise à jour de WhatsApp, l’application bug énormément sur mon téléphone. Dès que je me connecte et que les messages commencent à arriver, l’application se bloque complètement et plus rien ne fonctionne. Je suis obligé de fermer l’application en la supprimant des applications récentes, puis de la rouvrir. C’est très frustrant. J’espère que ce problème sera corrigé rapidement dans une prochaine mise à jour.
Very slowly
I have the last version of the iPhone 17 pro of 1tb and the application is working since one week very slow, I have deleted videos and photos and still slow! Y contacted the WhatsApp support and the can’t help me yet! If they could help me I will delete this bad review
No corre bien
Todo el tiempo se cuelga la app, ya la desinstale y volví a instalar y no funciona
2 Accounts in whatApp
Please we need two accounts in whats App
The app crashes
I can’t use the app anymore it always crashes and I can’t connect to my clients. I hope you fix the problem as soon as possible
Update: after 4 updates still having the same problems
Update: after 4 updates still having the same problems
WhatsApp business App hasn’t been opening for a week now
I have failed to access my WhatsApp business for a week now after updating my software on iPhone 7plus. An update showed up 2 days ago for the App to fix the bug but still experiencing the same problem. Please fix this technical problem as soon as possible. I can’t access open the App.
Banning accounts
Both WhatsApp and WhatsApp business are not working properly anymore they keep bugging with my account
This app’s crashes takes forever to load all my messages
This app’s crashes takes forever to load all my messages I have my internet on always and I still have to wait for hours for the messages to load I can’t use the app until that is done nothing moves on the app I have to exit and relaunch the app over and over again until all the messages are up to the current time and I use an iPhone 15promax
Verified badge
When am I to get a verified badge?
Travando.
Aplicativo continua travando. Depois que entrou a função IA o app só trava.
How to fix my WhatsApp
Please help me I’ve been unable to log into my WhatsApp since the day I deleted it and redownloaded it
Bad operating
My WhatsApp is giving my headache Abeg do the needful o
App
My whatsapp is not working
iphone 7+ version not working
stopped working on my iphone 7+
A complaint
Why does my status keep having glitches?
Not Working on iPhone 7 plus
I have been unable to use my business WhatsApp since Friday still quits when launch even with the new updates
response is very slow
When browsing chats (Scroll), the application does not respond
I did a lot of things like deleting the application and returning it
Unloading many media
Clear large size chats
Offload
There is nothing left that I didn't do, but the problem returns to itself
I sent support through help in the same application, but unfortunately the answer is through AI, which is not artificial intelligence that it repeats the answers and is useless.
Now all my work is stopped because of the application and its problems
I checked YouTube and found that this problem is common and many suffer from it.
I did a lot of things like deleting the application and returning it
Unloading many media
Clear large size chats
Offload
There is nothing left that I didn't do, but the problem returns to itself
I sent support through help in the same application, but unfortunately the answer is through AI, which is not artificial intelligence that it repeats the answers and is useless.
Now all my work is stopped because of the application and its problems
I checked YouTube and found that this problem is common and many suffer from it.
عطل
تحديث الاخير فيه عطل في الايفون الواتساب مش شغال يريت يتم معالجة العطل في اسرع وقت
Mi
Mine won’t open since morning
لا يعمل واتساب
لا يعمل واتساب
WHATSAPP HANG PROBLAM
WhatsApp hang problem
WhatsApp business not opening on iPhone 7 Plus
Kindly do fix the bugs on this.
App stopped working on iPhone 7plus
App stopped working on iPhone 7plus
لا يعمل على هاتف ايفون ٧+
لا يعمل على هاتف ايفون ٧+
Not good new WhatsApp business version
Not good new version my i phone not open my all data distroy please help WhatsApp care not perfect new version WhatsApp business my i phone not open
App crashes on iPhone 7 after update
Latest update crashes immediately on iPhone 7 running iOS 15.8.8. The WhatsApp logo appears and then the app closes instantly. I cannot access my chats or create a backup. Please fix this bug urgently.
تم توقف الوتسب بعد التحديث الاخير
تحديث زفت وخربان
Issue
I have an issue with the app I updated but not open I don’t know why
Stupid app
I just updated ur useless app and I can’t open it again keeps crashing, what a stupid update I had no issues using it before the update, is the update is meant to improve not destroy, rubbish
Please fix the startup crash
The latest WhatsApp Business update completely broke the app on my iPhone 7 running iOS 15.8.8.
After updating,the app crashes instantly every time i try to open it, making it completely unusable. I deleted the app, reinstalled it from the App store, and even verified that i have plenty of free storage, but nothing fixed the problem.
This is a critical bug because users can't access their business accounts at all. An update should never leave an app in a state where it won't even launch.
Please fix this issue as soon as Possible and improve testing for older devices that are still officially supported.
After updating,the app crashes instantly every time i try to open it, making it completely unusable. I deleted the app, reinstalled it from the App store, and even verified that i have plenty of free storage, but nothing fixed the problem.
This is a critical bug because users can't access their business accounts at all. An update should never leave an app in a state where it won't even launch.
Please fix this issue as soon as Possible and improve testing for older devices that are still officially supported.
Bug issues
There’s a bug issue in my old iPhone 6s plus. I can’t open the app anymore after update. All the app requirements are compatible rn. Kindly fix the issue soon. Thank you!
WhatsApp business
Why does my WhatsApp business keeps crashing when I try to open it
Also I have enough storage I’ve tried every possible way yet still the same issue
Also I have enough storage I’ve tried every possible way yet still the same issue
WhatsApp business
Sometimes I can’t even use the app on my phone it’s very slow
There has been a problem with the meta AI
For some reasons the meta AI does not appear on my WA business, i have tried giving a complain to the support team but for over some time now am surprised the team has not been able to resolve this. I am unable to catalog on business tool and its very frustrating. I don’t know how long the technical team needs to resolve this but i think it should have been handled by now.
Why do WhatsApp no longer notifies users when the person they’re calling is already on another call?
I’ve noticed that WhatsApp no longer notifies users when the person they are calling is already on another call. This is causing a significant disruption for me. Because callers don't see a 'busy' or 'on another call' status, they keep calling repeatedly, which interrupts important conversations with my clients. Please consider bringing this feature back.
Malfunctioning
After the last update my WhatsApp Business shuts down anytime I launch the App on my iPhone 12 Pro Max
Bad
Alot of glitches
I just updated the app and it couldn’t open
Just updated the app and it couldn’t open why
Issues With Cellular Connection
Please look into this last update plz, since I updated my app, my cellular network doesn’t work on my WhatsApp business anymore unless I’m connected to a WiFi network
Bug issue
I tried opening the app on my iPhone 7. Software 15.8.8, it not opening, for over hours now. Kindly look into it
Its has stuck
My WhatsApp business is not working .
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)