Review Insights · App Store
WhatsApp Messenger
WhatsApp Inc. · 18,164,503 ratings · ★ 4.7
4.7
★★★★★
18,164,503 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"whatsapp"
12 negative reviews mention this · 23% of all complaints
★★★★★ "WhatsApp not working. It has been 3 days now and my WhatsApp wouldn’t work. At first it freezes when I open it, so I uninstalled it and reinstalled it and now I can’t even open the app so that I can log in. I can’t even get to my customers and work. What seems t…" - hommie_ace
2
"video"
7 negative reviews mention this · 13% of all complaints
★★★★★ "video call issue. Video call freeze after couple of Second please Remove this bug asap" - Bin amin
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Swim trunks
Horrible!!! I ordered a 10 in boys these shorts are so small they fit my wiener dog how do I get a refund or get a pair that fits my son?
video call issue
Video call freeze after couple of Second please Remove this bug asap
Una basura esta actualización
Esta actualización de Watsap está llena de defectos, cada día más restricciones, no audio para compartir pantalla, el teclado te cambia los idiomas y las palabras y ahora se hace súper difícil mandar un mensaje sin errores, entre muchas otras cosas que lo hacen hacer la peor actualización que jamás haya tenido
WhatsApp not working
It has been 3 days now and my WhatsApp wouldn’t work. At first it freezes when I open it, so I uninstalled it and reinstalled it and now I can’t even open the app so that I can log in. I can’t even get to my customers and work. What seems to be the problem? Frankly speaking WhatsApp is a mess lately.
Tch
This app keeps kicking me out, update sucks & hope things change - Got kicked out for a status or whatever but the other person didn't get kicked when he started it first 😒
Edit - I still can't get back in the app
Edit - I still can't get back in the app
فلسطين
بضل يعلق مكالمه الفيديو من جد صاير التطبيق بخزي
Absolute trash
I don’t know what’s wrong with the people that actually manage to use this piece of trash. It’s slow, has some absolutely useless things that clogs up my storage, and the marketing is so so bad. Don’t get this.
Misuse of user’s trust
I don’t like the fact that WhatsApp is leveraging the trust that people had in the app since it was simple, free, no frills. But it’s changing. A lot. Ads, extra clutter, and content and options that I simply don’t need in the app.
Broken
I have a problems with. I do FaceTime video my friend. They don’t see me but available to see them, but they don’t see me.
Remove suggestion chats
For the love of Christ please remove chat suggestions… I don’t want WhatsApp telling me who to chat with make it the way it was previously
Worst Experience
Very disappointed. I lost all my chats and couldn’t recover them. The backup and restore process didn’t work for me. I got no benefit from this app and lost important data.
مشكلة
التحديث الجديد سيء جدا التطبيق لايفتح لدي
Sin Razón
Bloquearon mi WhatsApp permanente sin yo haber hecho nada malo, años de usos solo porque cambié de teléfono y puse el WhatsApp en otro teléfono desde hay comenzaron los problema.
Me borró los chats
Me borró los chats solo me sacó de la app y como era dispositivo vinculado no los pude recuperar
Se congela
Se congela cuando hago videolllamada
Me miran verde cuando hago video llamada
Culos
Actualizacion super mal
No puedo hablar en video llamada con mis familiars siempre que llamo se me congela la llamada está super mala está autualizacion
Videollamada
Muy mal las videollamadas
Since yesterday it's freezing
Starting yesterday I can't use what's app it's freezing
الستوريات
ليش مو كُل جهات اتصالي تطلع ستورياتهم؟
Bug
When I search for users in the WhatsApp app on Mac using the Neo keyboard layout, the search field starts typing characters in reverse order after the first two letters. The cursor appears to jump backward, causing the text to be entered incorrectly. Immediately after this happens, the left-side icons/ribbon also becomes selected or affected.
This makes user search difficult to use and seems like a keyboard input or cursor handling bug in the Mac app
This makes user search difficult to use and seems like a keyboard input or cursor handling bug in the Mac app
Me bloqueó
Me bloqueó mi cuenta porque lo primero que hice al descargar la aplicación fue mandarle un tik tok a mi mamá 😭estuve desde el 18 de junio hasta hoy 28 intentando recuperarla me decía que pidiera revisión y lo hacía aproximadamente durante la mañana y durante la tarde noche me decía que ya la podía usar y se desbloqueaba como 2 horas y otra vez bloqueada ya lo desinstale y estoy muy decepcionada de esta app 😔💔
Glitchy as of late
I don’t know what’s happened, but video calls have gotten frustratingly glitchy lately. The picture freezes more often than not and the screen flashes with purple and green lines intermittently.
Scams
I have made 3 connections. One to a friend without problems. The other two reached out to me claiming they got my information from a job site. Both were scams. Offering a part time job with unrealistic earnings and paying via crypto currency.
Can’t see my own status and others as well.
Okay so now I don’t think I like WhatsApp again because what’s all this??? I can’t view my own status and I can’t see other own as well. You’re making this app too much messy, this app was fine and very good when you guys weren’t doing all this update stuffs. You guys are making WhatsApp hard to use these days. You guys don’t even deserve that 1 star I gave you guys. It’s so boring and bad.
video call problem
My camera works perfectly, but video calls on both FaceTime and WhatsApp become blurry and choppy after a few seconds. Both sides experience the issue. Another iPhone on the same Wi-Fi works perfectly. I’ve updated iOS and reinstalled WhatsApp.
Very disappointed
Nothing‘s been positive out of this app. I’m not met one person that’s real.
Junk app.
Cluttered, clumsy ui. Keeps adding suggestions to feed. Zero transparency.
Huita ebuchaya
Idinaxiuydolbaeby
Update
Why is it not updating
Taking too much ram and slow and bugs all over
Needs ton of testing and QA
delete
“Please add an option to delete messages for everyone without showing ‘This message was deleted’. It’s awkward and draws more attention than the original message.”
Restricted my account after second 1 message to the pharmacy
I sent a single message to an Italian pharmacy to get a prescription filled and WhatsApp restricted and locked my account because it activated their “spam filter”. Contacted support and the ai said it can’t do anything so now I am stuck and can’t get my prescription.
Phone required as the main device
I'm not so pleased with the fact that I have to maintain WhatsApp app on my phone even though I don't use it quite often. I download the app both on iPad and Macbook but it always logs out after I delete the app on my phone and then requires me scanning the QR code through the app, which means I have to download it again. This is super annoying?!!!!
No have líquid glass
No hace Liquid Glass
Segunda línea
No puedo ni tampoco me deja añadir una segunda línea
Disappointed
So I was trying to use the app and then it wouldn’t let me get past the agreement and this is crazy cuz this was my SIXTH try and I was so confused and mad. But my friend was able to get in 😡😡😡😡😡😡
Loco
Está mierda no me deja usar WhatsApp
Restrict Account
Tried reaching out to new contacts and was restricted both times for 6hrs each. So annoying and frustrating. WhatsApp used to be user friendly and now it is worse
Огррр
Зачем ввели в ватсап функцию ограничения смс 🤦🏻♀️ за какой либо статус с ссылками и рекламами
مجهولالللاا
ياريت ديرو ميزه فك الحظر وقت الحاجه
Get rid of scammer
Scammer
Okay for messaging
Garbage for calls
Storage
I lost all my photos and stickers
It asked for my email but i don’t want to
1
Banning of acc
It a good app ngl buh why the banning of acc , seriously i think u guys should make a review before banning i mean what off the bussiness ppl what are dey gonna do at this situation
مزامنة
بعد المزامنة جهات الاتصال تطلع مو كاملة و بس الارقام و عجزت احل المشكلة هاي.
DELETE “START CHATTING”
Please, delete the “start chatting” setting, it’s annoying.
Green screen
Why are we experiencing green screen on WhatsApp
Nightmare
After updating, video button is sometimes transparent and I can’t touch it, or when I call, the quality of video is awful, they don’t see me, it’s lagging…
+ 2 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)