Review Insights · App Store
WhatsApp Messenger
WhatsApp Inc. · 17,854,591 ratings · ★ 4.7
4.7
★★★★★
17,854,591 ratings
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Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"whatsapp"
17 negative reviews mention this · 34% of all complaints
★★★★★ "WhatsApp. My messages keep disappearing after I send them, and I have to retype everything again. Very frustrating experience lately" - Babybasquiat
2
"phone"
7 negative reviews mention this · 14% of all complaints
★★★★★ "WhatsApp couldn’t start. Pls what’s my WhatsApp say WhatsApp couldn’t start. Restart your phone if the problem continues. Have restarted my phone several times still same thing pls what’s going on ? I need my WhatsApp back as soon as possible" - Lillys_essentials
3
"update"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Update. This new update is wack just keeps refreshing my WhatsApp multiple times which isn’t fair" - Dheji763
4
"chat"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Please disable “start chatting feature”. The prompt to start chatting should have a “disable” feature. It is very distracting and may lead to inadvertently messaging someone. Please consider an option to disable it. Thank you." - 5432-:
5
"iphone"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Lagging a lot. Using on an iPhone 17 pro max and the app lags so much after having the phone for 1 day!!!" - naterbolt
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Novedades
Duran mucho en llegar las novedades Liquid Glass total, multicuenta etc
WhatsApp
My messages keep disappearing after I send them, and I have to retype everything again. Very frustrating experience lately
Please disable “start chatting feature”
The prompt to start chatting should have a “disable” feature. It is very distracting and may lead to inadvertently messaging someone. Please consider an option to disable it. Thank you.
Me cambiaron a WhatsApp regular tenía mi WhatsApp de empresa por abrir uno regular de un reel
Jennie
Dual Accounts
Where's the dual accounts feature? They gave me and took it c'mon it's been on Android since '23
Update
This new update is wack just keeps refreshing my WhatsApp multiple times which isn’t fair
SUCKS
This app keeps kicking me out, update sucks & hope things change
Me bloquean cada rato el whatssap
No me gusta por qué me bloquean cada rato el whatssap
WhatsApp couldn’t start
Pls what’s my WhatsApp say WhatsApp couldn’t start. Restart your phone if the problem continues.
Have restarted my phone several times still same thing pls what’s going on ? I need my WhatsApp back as soon as possible
Have restarted my phone several times still same thing pls what’s going on ? I need my WhatsApp back as soon as possible
Not usable on IPad
Useless with my IPad
Crashing constantly
unbrelievably buggy and crashes often daily
Nnn
Mmmm
App keep crashing in new iPhone 17promax
Just transferred my iPhone14 to iPhone17 proMax and this app wont work on new phone.. keep crashing every time i click on a new incoming chat.
کیفیت استوری را بالا ببرید
کیفیت استوری را بالا ببرید
Scam
Ruined my life I got hacked
My WhatsApp isn’t working
I tried to open my WhatsApp after I updated it but isn’t working I can’t access my WhatsApp for even a minute
Update on Mac
Update on Mac now has message screens totally blank after navigating to a different message. When returning to a previous chat the chat is greyed out. You have to close down the app and restart each time to see the chat windows.
الصوره تشغيل مره واحده والاصوات
عندما افتح الصوره ذات التشغيل مره واحد وافتح المقاطع الصوتيه اسمعها لا يتبين للشخص المقابل اني فتحت الصوره او سمعت الصوت وهذا الامر يسبب لي بعض مشاكل سوء الفهم
Version 26.17.72
This version has more bugs that I could not describe all of them. Try to fix them
Problems in profiles pictures
Profiles pictures didn’t appear!!!
شكوى
متى يتم طرح دعم شريحتين في تطببق الوتساب IOS ?!
Meta AI popup blocks chats
I never use Meta AI please remove this from the chat view or add a way to disable
Great when it works....
Whatsapp for ipad is a companion app that is dependent on the iPhone app. Like in a psychotic codependent sorta way... It works great for hours at a time but left alone for a little while it completely loses its mind. It "disconnects" itself from your account and you will have to link it again to your account by scanning the QR code with your phone and going through the setup process. Again. And again. And again. Might work for a week or a day or an hour or a month.... Who knows? I tire of the game though.
Can’t use
Haven’t even been able to use. Downloaded and tried to make a group chat between Android and iPhone for a large group- the whole purpose. When I add people, it immediately flags my account for a 24 hour review, approves me, and starts the cycle over. It’s been 5-7 days of this. 🙄
Blocked
Got blocked from the app tried to text a new friend as soon as I texted them I got blocked horrible app
Latest update sucks !!!!
The lastest update with changes to how you view the status of your contacts is soo bad !!
👎
👎
Scammers
On numerous occasions within a chat there is a definite change in the tone that feels like an intruder has entered the conversation. They ask for money, gift cards or my personal information. It’s offensive to know the app is not been designed for privacy although it’s advertised as such.
Stop banned account anyhow
Dear WhatsApp I notice someone can now use Two WhatsApp account on iPhone… and the features as been available on Android phone since last year…which was main WhatsApp not WhatsApp business…so please Dear WhatsApp why do you removed that features again today ? All of sudden I notice I can’t add account account again on iPhone ?
Review
I just downloaded WhatsApp I’m trying to register Ts asking me to download from the right website
My WhatsApp isn’t opening
I don’t know why anytime I want to try to enter into the app it just bounce back and I don’t know what wrong about it
Account gets banned Everyday
My What’s App account gets banned everyday and I request for review. It wastes 5-6 hours everyday. After review everything remains as before. No spam, no suspicious message; but it keeps happening everyday. Please give a solution.
Untolerable
One of the worst app ever created
And a betrayer to its client
And a betrayer to its client
Secso
Arreglen esa mrd se escucha re mal pinche whats todo verde y pendejo por eso Facebook es mejor que tu pinche chingadera
Reserving threats
Scammers can send disturbing texts to you to make you feel uncomfortable highly recommended not to install this
No
Not secure
I don’t trust it since it was bought by Meta. The company had a recent civil judgement related to child safety and has a long record of privacy scandals.
I don’t trust it since it was bought by Meta. The company had a recent civil judgement related to child safety and has a long record of privacy scandals.
La app no tiene libertad de expresión
Me bloquearon mi WhatsApp 3 veces por decir la verdad sobre las Lesbianas del Diablo. Ahora posiblemente tenga que cambiar de numero de teléfono
No puede ser
No puede ser
Mensajes
Horrible actualización forzada cada día más peor
Fix
My WhatsApp is not responding after downloading, I have more storage, strong internet and updated my phone to the latest version but still it is not responding, I am a business man and most of my business is done through WhatsApp
Chats Keep Going Blank
Entire chats randomly go blank and I have to keep closing and reopening the application to use it. This happens every few minutes.
Help
Ever since the update my WhatsApp frozen I’m stuck with this stupid app
Never works
It glitched
Unstable App
The app sometimes gets very sluggish and then stops working, you have to restart the App to continue working. It frequently happens. Another issue is that the virtual keyboard pop up on front of the text entry y can’t write messages. You have to restart the App again.
Great for texting but calling leaves a lot to be desired
Texting works great, but in terms of call stability, WhatsApp is severely lacking. Whenever I start a call , it drops within the first 10 seconds. Then it’s followed up by dropped connection, laggy audio (sometimes with delays up to 2 minutes).
Lagging a lot
Using on an iPhone 17 pro max and the app lags so much after having the phone for 1 day!!!
I DON’T REALLY KNOW WHY MY WHATSAPP ALWAYS GET BANNED
Anytime I chat someone new, maybe I collected someone’s number just for me to chat the person only for them to suspend my WhatsApp every single day I chat someone even from my contact I am tired of this rubbish please you people should look forward to this it making the users inconvenient
被入侵
上个月我的账号被入侵，我收到安全信息让我更新信息，结果被夺取控制权并且通过我的账户诈骗我的联系人。我使用微信这么久都没有遇到过类似的问题。whatsapp的安全管理需要改进
I want my videos to be nice
Please
Constant updates breaking the app
I don’t understand why this app constantly receives updates when there is nothing new there. And if these updates were of the kind fixing the bugs, or improving the performance, I would understand. Nowadays every update breaks something, then you wait for the next one to fix it. The whole Meta crew nowadays just digs a hole in the ground and then fills it.
Problema
El WhatsApp no me deja detectar el sensor de proximidad, lo cual no me permite oír los voices en mi oído
Ipad app not as good
I use WhatsApp on my phone a lot and like it. The ipad app doesn't seem to work well at all
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)