Review Insights · App Store
Whop
Whop · 48,961 ratings · ★ 4.8
4.8
★★★★★
48,961 ratings
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Top complaints - extracted from 55 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"whop"
13 negative reviews mention this · 24% of all complaints
★★★★★ "THEY WILL STEAL YOUR MONEY. Recently downloaded and used the app. It says to unsubscribe if you don’t want to continually get charged. I was charged twice but it was declined due to insufficient funds. I go to the whop app and unsubscribe and cancel the subscription, …" - TonyKedavra
2
"scam"
12 negative reviews mention this · 22% of all complaints
★★★★★ "THEY WILL STEAL YOUR MONEY. Recently downloaded and used the app. It says to unsubscribe if you don’t want to continually get charged. I was charged twice but it was declined due to insufficient funds. I go to the whop app and unsubscribe and cancel the subscription, …" - TonyKedavra
3
"money"
11 negative reviews mention this · 20% of all complaints
★★★★★ "NOT WHAT IT SHOWS ON TIKTOK. it’s false advertisement. when i tried to get my money back, they closed my case and wouldn’t refund me my money!" - NNN_16
4
"account"
9 negative reviews mention this · 16% of all complaints
★★★★★ "trash. this app is garbage i can’t even sign in to my email or link my discord account" - sunpoweredsparks
5
"refund"
8 negative reviews mention this · 15% of all complaints
★★★★★ "NOT WHAT IT SHOWS ON TIKTOK. it’s false advertisement. when i tried to get my money back, they closed my case and wouldn’t refund me my money!" - NNN_16
6
"customer"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Buyer beware. Horrible customer support and felt like I just got scammed with 3 memberships" - Zaknj
7
"days"
7 negative reviews mention this · 13% of all complaints
★★★★★ "THEY WILL STEAL YOUR MONEY. Recently downloaded and used the app. It says to unsubscribe if you don’t want to continually get charged. I was charged twice but it was declined due to insufficient funds. I go to the whop app and unsubscribe and cancel the subscription, …" - TonyKedavra
8
"support"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Buyer beware. Horrible customer support and felt like I just got scammed with 3 memberships" - Zaknj
9
"completely"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Completely Useless. Absolutely nothing but a cash grab, offering no explanation on use" - temmper
10
"terrible"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Worse app ever DO NOT Download.. Customer service is terrible. You open a case and they side with the retailer. Terrible app I would never download again." - Beardedoneman
📋 All 55 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
NOT WHAT IT SHOWS ON TIKTOK
it’s false advertisement. when i tried to get my money back, they closed my case and wouldn’t refund me my money!
Update sucks
They can’t just leave things be, latest update has ruined this app making it virtually unusable, absolute bonkers they did this, fire the lot of them utter incompetence
Completely Useless
Absolutely nothing but a cash grab, offering no explanation on use
THEY WILL STEAL YOUR MONEY
Recently downloaded and used the app. It says to unsubscribe if you don’t want to continually get charged. I was charged twice but it was declined due to insufficient funds. I go to the whop app and unsubscribe and cancel the subscription, only to get charged for the same subscription $30 that I did not need and had already cancelled. It was an unauthorized transaction and even after being charged I canceled again with 6 days and 23 hours left of 7 day subscription. My refund request have been denied and they have sided with the merchant who has done nothing to help it’s completely unfair they stole my money for services I didn’t use and for a subscription I had already cancelled THEY WILL STEAL YOUR MONEY AND NOT DO ANYTHING TO HELP YOU I intended to come back at a later date but this is a scam
Buyer beware
Horrible customer support and felt like I just got scammed with 3 memberships
Worse app ever DO NOT Download.
Customer service is terrible. You open a case and they side with the retailer. Terrible app I would never download again.
Unclear
No help from people
trash
this app is garbage i can’t even sign in to my email or link my discord account
基本功能都没有做好 还强制更新
通知都异常 最基本功能都没有做好。狗东西还强制升级iOS18才能用
No email cancel confirmation
Used this app to sign up for PJTrades discord. It was supposed to be a one time $100 fee for regular access; and $250 [monthly] for premium where you can chat directly with PJ and do one-on-one. Signed up for the lower tier and after a few days I realized the Whop app charges a monthly fee of $100 (aka my stock influencer misspoke).. so I cancelled the subscription within the first 30 days and they revoked my Discord access to PJ but they still kept charging my bank account the subscription. BEWARE - they don't send out an email confirming the cancellation; they probably do this so they can keep scamming your bank account like some kind of third worlders who prefer to scam instead of working and producing value and generating prosperity.
Download
It won’t download
Scammed
I purchased PDFs from someone on this app and I didn’t get them. And when I requested a refund they tried to charge my card $300 twice and the $1877 from another profile. They are scammers.
No Book Found
Still waiting
Thieves
Don’t use. If you make an even slightly large transaction they will hold your money for 180 days and you won’t get paid. They encourage your customer to chargeback rather then paying you out.
Worst payment processor i’ve ever used
I have gotten my money I made held for over 120 days and STILL have not received it. Multiple people that used whop with my experienced the same thing and they never give you the money you earn right away. Stripe, fanbasis, or any other payment processor is 10x better, there’s less fees, less bs, and they don’t hold your money for months for no reason.
Terrrible
App is a place where content creators come to scam you from your money.
I have not even made an account yet ya dumbazz
Try asking AFTER 15 seconds
Still doesn’t work
App works for about an hour. Then just freezes, doesn’t work at all. Can’t close it. Total garbage. Why isn’t this being fixed? Lots of comments saying the same thing! Delete and reinstall it works for a short while and freezes again.
App is terrible
App is terrible freezes constantly have to delete and re download
NO SUPPORT FOR CREATORS
Whop will just ban you for Fraudulent Activity. No explanation, no clarity on what transpired. Just will ban you, keep your money that you earned and tell you that the decision is final, can’t be reversed, and that they can’t disclose to you what happened. WORST PLATFORM IN THE WORLD TO HOST A BUSINESS ON!!! Taking my business to Skool
WORST CUSTOMER SERVICE EVER
I came to this platform because of a friend that I saw had great success on here. My whop was open for 30 days and I got flagged for fraudulent activity after receiving 6 customer payments. No disputes! I mean 0! So what did I do that violated the terms of service. The only explanation I received was out decision to doable your whop is permanent and irreversible! Baffled my partner and I went through everything we ever posted I mean everything. Deleted things off social media and everything and tried to relaunch. Finally received our first customer on the new platform. What I thought would be a joyful moment followed immediately with disappointment! Seconds after getting notified of the payment whop sent me a email saying my account is permanently suspended again! I reached out to them again all for the same Ai response of our decision is final. Never would’ve thought I would have this experience! But when one door shuts another will open! SKOOL HERE WE COME!
Brick by Brick we build!
Brick by Brick we build!
Buggy
I barely started using the app
And for some reason when it completely freezes and can’t click a single thing. Restarted my phone and the app and ended up still frozen on a page I could not tap a single thing or even exit out. You’d thing resetting the app and even shutting off phone would do it but app is very buggy happened to me all day
And for some reason when it completely freezes and can’t click a single thing. Restarted my phone and the app and ended up still frozen on a page I could not tap a single thing or even exit out. You’d thing resetting the app and even shutting off phone would do it but app is very buggy happened to me all day
Scam
They steal your money
Terrible app
A very terrible platform that no support to user / customer but mainly only help the creator specially those discord to scam people money terrible customer support
Never get this app
They keep trying to charge me $100 to my account for a course I’ve never subscribed to. I did a $15 purchase to another creator on whop one time only and they keep trying to scam me.
Worse app ever
The app is keep freezing. Delete the app and then add it back. Still the same!! I paid $145 a month for option trading for one of the membership account. Can’t scroll up or down or use any feature as it freezes as soon as I open the app.
Scam
Lừa đảo bán khóa học
Too invasive
If shouldn’t have to provide a name or birthday to access an app. Had I know prior to a purchase through the app, I would not have purchased.
Glitched app
Horrible app. Tried to post a 1 star review on a page. It didn’t let me. It glitched and put a 5 star review on the page and now I can’t delete it so the app gets a 1 star review.
Malfunctioning
This app is very unreliable, it constantly freezes.
I have done everything on my end to ensure there is nothing to effect data speeds and whop continues to lock up.
You can’t scroll of use any action keys at all.
Complete garbage!
I have done everything on my end to ensure there is nothing to effect data speeds and whop continues to lock up.
You can’t scroll of use any action keys at all.
Complete garbage!
The back button is completely broken.
I will change this review if it is fixed.
Navigation
The navigation on the app is buggy, you may get stuck on one persons page and can’t access your profile or any other page
Hopefully you don’t need help
This ai chat bot sucks hopefully you don’t need a refund or help cause it sucks
Very easy to scam
This app got a whole ton of loopholes that will only benefit the seller and the app. No matter what the consumer have no rights to anything even if they get banned. If you get banned whop immediately sides with the seller. There’s nothing you can do once u paid.
this app protects scammers rather than customers
The user experience on this platform is deeply concerning due to both policy and technical failures. First, the review system is completely restrictive; once a review is posted on a creator’s page, there is no option to edit or remove it, which prevents users from updating their feedback if a situation changes.
"Furthermore, the refund process is heavily biased, as the platform consistently sides with creators over buyers. By failing to hold creators liable for refunds, the app essentially enables a marketplace where scams can flourish without any consequences for the seller. There are numerous fraudulent creators on the app, yet very little is being done to protect consumers.
"Finally, the interface is extremely laggy and poorly optimized. Whether I am on my phone or desktop, I frequently have to zoom out just to get the full page to load or to see all the content. These technical glitches, combined with a lack of buyer protection, make the app very difficult to recommend.
"Furthermore, the refund process is heavily biased, as the platform consistently sides with creators over buyers. By failing to hold creators liable for refunds, the app essentially enables a marketplace where scams can flourish without any consequences for the seller. There are numerous fraudulent creators on the app, yet very little is being done to protect consumers.
"Finally, the interface is extremely laggy and poorly optimized. Whether I am on my phone or desktop, I frequently have to zoom out just to get the full page to load or to see all the content. These technical glitches, combined with a lack of buyer protection, make the app very difficult to recommend.
Zero customer support
I filed a claim because I didn’t receive a product and was denied twice, even after appealing
Scam do not use.
I bought a membership with whop and now it’s forcing me to update my iPhone to cancel my membership. I cannot update my iPhone. Taking my money without a way to communicate to stop taking it and not providing the service is a scam. Reported
Too many bugs!
Too many bugs
canceling membership
i’ve been trying to cancel my membership for the past week, but it wouldn’t allow me because when I tried to cancel, they asked me to give them a reason, but it gives me nowhere to type
And three days ago I got charged $70 for a new renewal when I don’t even use the app. I tried sending them a case for me to get my refund because I don’t even use it and they denied it twice when they start app that’s not working properly now I got route $70 for a nap that I want to use and then I’ve been trying to cancel. terrible app and terrible company. They’re a bunch of thieves.
And three days ago I got charged $70 for a new renewal when I don’t even use the app. I tried sending them a case for me to get my refund because I don’t even use it and they denied it twice when they start app that’s not working properly now I got route $70 for a nap that I want to use and then I’ve been trying to cancel. terrible app and terrible company. They’re a bunch of thieves.
Protects scammers
It protects more scammers than users
+$200.00 new account
There has been nothing for me to write about!
Do not use
Stay away from it
Stop Spamming and Sending Non Stop Messages
Non stop spam messages, mostly racist, that will not stop. Terrible app!!!
Allows Sellers to scam customers
Outrageous app. Never ever buy something from here without being 100% sure it works. Tried getting a refund for a service I never received back in October and again in January. Whop sided with the seller multiple times after I provided evidence. It’s outrageous their team completely ignored all my emails and never steps in to mediate the cases. If the seller can reject every case whop sides with them every single time. The most useless customer service ever! I repeat do not use this app if you are unsure about a purchase they will not refund you ever. Lost $8k because of these people.
Got scammed can’t get refund
Got scammed of a creator on whop the whole discord literally boycotted the owner and then we wanted refunds before 30 days some of us still couldn’t get our money back don’t recommend whop one of the worst experience ever faced online.
Keyboard
I’m trying to type and the keyboard keeps going on and off and it’s only on this app
Scam Alert
The app doesn’t let you dispute charges with your bank. They don’t stick up for the consumer.
How do i delete this app? A scammer signed me up
Scammy
False fraud claims
They lied said my business had fraud payment activity when we have no access to our members account information in no way form or fashion, they suspended the account for needing to verify info according to their team, I proceeded to show physical evidence of helping customers get settled also 5 star reviews from real customers who they were so concerned about, how can my company scam if we are a free service first vip is extra beneficial and you have free will to get it or not either way its legal legitimate and trustworthy with our real reviews ovr whop was 5stars until this false claim with no evidence btw will never support this platform and would encourage others not also.
Terrible
Terrible customer support
+ 5 more in the clipboard copy
Sentiment summary
97%
Positive (4-5★)
0%
Neutral (3★)
3%
Negative (1-2★)