Review Insights · App Store
Wish: Shop and Save
ContextLogic Inc. · 2,335,136 ratings · ★ 4.7
4.7
★★★★★
2,335,136 ratings
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Top complaints - extracted from 37 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"refund"
7 negative reviews mention this · 19% of all complaints
★★★★★ "Poor products and refused to refund. I bought a laptop case from Wish. The plastic smell is so horrible that even after airing it for a week, the smell is still there. I told customer service about it and requested to refund and I will return the product. They refused saying t…" - Dissatisfied lifetime user
2
"wish"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Poor products and refused to refund. I bought a laptop case from Wish. The plastic smell is so horrible that even after airing it for a week, the smell is still there. I told customer service about it and requested to refund and I will return the product. They refused saying t…" - Dissatisfied lifetime user
3
"expensive"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Just done. So pretty good but laggy and over priced you will see a really cheap thing but the shipping is extremely expensive and so many ai seller's" - Cheese missing my Mac
4
"ordered"
6 negative reviews mention this · 16% of all complaints
★★★★★ "My “free” item refunded without my permission. I ordered a free item a couple of days ago and it was supposed to arrive tomorrow but when I checked the order screen it says it was refunded. It then told me to wait 10 extra days to get my refund." - Joseph Jamal Johnson
5
"order"
5 negative reviews mention this · 14% of all complaints
★★★★★ "My “free” item refunded without my permission. I ordered a free item a couple of days ago and it was supposed to arrive tomorrow but when I checked the order screen it says it was refunded. It then told me to wait 10 extra days to get my refund." - Joseph Jamal Johnson
6
"customer"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Poor products and refused to refund. I bought a laptop case from Wish. The plastic smell is so horrible that even after airing it for a week, the smell is still there. I told customer service about it and requested to refund and I will return the product. They refused saying t…" - Dissatisfied lifetime user
7
"service"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Poor products and refused to refund. I bought a laptop case from Wish. The plastic smell is so horrible that even after airing it for a week, the smell is still there. I told customer service about it and requested to refund and I will return the product. They refused saying t…" - Dissatisfied lifetime user
8
"customer service"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Poor products and refused to refund. I bought a laptop case from Wish. The plastic smell is so horrible that even after airing it for a week, the smell is still there. I told customer service about it and requested to refund and I will return the product. They refused saying t…" - Dissatisfied lifetime user
9
"been"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Signing in and reviews. I’ve been waiting for over a month now to leave reviews on the previous items that I received and now I’ve been signed out of the app and when I try to sign back in it just buffers, which is really going downhill and I don’t know how much l…" - Lillaena
10
"items"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Signing in and reviews. I’ve been waiting for over a month now to leave reviews on the previous items that I received and now I’ve been signed out of the app and when I try to sign back in it just buffers, which is really going downhill and I don’t know how much l…" - Lillaena
11
"received"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Signing in and reviews. I’ve been waiting for over a month now to leave reviews on the previous items that I received and now I’ve been signed out of the app and when I try to sign back in it just buffers, which is really going downhill and I don’t know how much l…" - Lillaena
12
"though"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Signing in and reviews. I’ve been waiting for over a month now to leave reviews on the previous items that I received and now I’ve been signed out of the app and when I try to sign back in it just buffers, which is really going downhill and I don’t know how much l…" - Lillaena
📋 All 37 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Poor products and refused to refund
I bought a laptop case from Wish. The plastic smell is so horrible that even after airing it for a week, the smell is still there. I told customer service about it and requested to refund and I will return the product. They refused saying the product already “fulfilled the requirements”. I insisted and they sound said they will partially refund it as courtesy. What a joke! I will not buy anything from wish again and will delete this app from my phone.
Fix the app!!!!
It’s says I’m signed out but when I sign in, I get errorrrrr!!!
Signing in and reviews
I’ve been waiting for over a month now to leave reviews on the previous items that I received and now I’ve been signed out of the app and when I try to sign back in it just buffers, which is really going downhill and I don’t know how much longer I’m gonna use it honestly UPDATE: still can’t sign back in. Starting to wonder if o got banned even though I don’t think I’ve ever done anything to be banned for…
Farcical
Some of these vendors are a complete ripoff
Issues has Risen
This app was fantastic, now I can’t get in it. It says I’m signed out, I never sign out. When I try to sign back in, an error message comes up.. PLEASE FIX
The one star will be back to five once you update/fix app.
The one star will be back to five once you update/fix app.
Ya no es como antes
Ya no es como antes, antes aparecía mucha más cosas y ahora lo que escribo no aparece . Lo cambié por AliExpress
Just done
So pretty good but laggy and over priced you will see a really cheap thing but the shipping is extremely expensive and so many ai seller's
𝔻𝕠𝕟'𝕥 𝕥𝕣𝕪 𝕥𝕙𝕚𝕤
𝕀𝕗 𝕪𝕠𝕦𝕣 𝕨𝕠𝕟𝕕𝕖𝕣𝕚𝕟𝕘 𝕨𝕙𝕪 𝕀'𝕞 𝕣𝕒𝕥𝕚𝕟𝕘 𝕒 𝟙 𝕤𝕥𝕒𝕣 𝕣𝕖𝕧𝕚𝕖𝕨 𝕚𝕤 𝕓𝕖𝕔𝕒𝕦𝕤𝕖 𝕀 𝕨𝕒𝕤 𝕊𝕖𝕒𝕣𝕔𝕙𝕚𝕟𝕘 𝕗𝕠𝕣 𝕒 𝕞𝕒𝕤𝕥𝕖𝕣 𝕔𝕙𝕚𝕖𝕗 𝕔𝕠𝕤𝕥𝕦𝕞𝕖 𝕒𝕟𝕕 𝕥𝕙𝕖𝕟 𝕨𝕙𝕖𝕟 𝕥𝕙𝕖 𝕤𝕥𝕦𝕗𝕗 𝕡𝕠𝕡𝕡𝕖𝕕 𝕦𝕡 𝕥𝕙𝕖𝕪'𝕣𝕖 𝕨𝕒𝕤 𝕡𝕚𝕔𝕤 𝕠𝕗 𝕡𝕖𝕠𝕡𝕝𝕖'𝕤 𝔻𝕚𝕝𝕕𝕠𝕤 𝕚𝕤 𝕥𝕙𝕒𝕥 𝕧𝕖𝕣𝕪 𝕨𝕖𝕚𝕣𝕕
Sell outs !
Used Roget stuff on hear for free and just pay Pennie’s for shipping , now it’s about money like everyone else…
This app used to be good
This app has become very expensive SHEIN is better
More expensive than Temu
I was a regular on this app years ago and thought I would check it out again.
This app is more expensive than Temu, and thats just sad.
This app is more expensive than Temu, and thats just sad.
inappropriate
selling dildos and saying to shove it up my butthole
Disappointing
I reached out to support to ask a question & got no answer. I’m working this a week after I sent them the message asking the question.
I’ll stick with Amazon from now on, THEY answer messages & offer better products.
I’ll stick with Amazon from now on, THEY answer messages & offer better products.
Shipping
Too long
Don’t get
I wanted a free app where you could add stuff from other sites but all this is, is its own stuff...
prices
why?! prices are so hight comparing to amazon?
Can’t login now
It takes me to Facebook app and it asked me to login using Facebook but then it asks for a confirmation code in Facebook and if I go away to see the confirmation code, it errors out and won’t let me login.
Con Men…
Can’t reach support. Doesn’t provide address for pickup location just name…just pathetic. Don’t waste your time being scammed by these con artists. Apple should be embarrassed to have them in App Store.
My “free” item refunded without my permission
I ordered a free item a couple of days ago and it was supposed to arrive tomorrow but when I checked the order screen it says it was refunded. It then told me to wait 10 extra days to get my refund.
Phone was hacked by: Amy m Shelton, Ricky Zala, Victoria and Jay Bridgeman all in real estate
Beware
Not worth
Out of all the shopping aps I’ve tried this one has been the worse in terms of customer service and getting your stuff! I ordered several items from here and yes most of them arrived, late but they arrived! However one of them never showed up. I opened a ticket and tried to get a live agent to help me as the automated agent is no help at all and I was unable to get any assistance! Even the vendor was showing as no longer available and I still was not able to reach anyone to help me! I had to contact my paypal to get my refund! All other apps including temu have been diligently taken are of me when I need it but this app provides no help! Don’t go through the hassle and pick another app. You can find the same things anyway so go to one with good customer service so you don’t have to battle should you need help with an order. I’m not ordering from here again
I want my money back
I orderd stuff in total for 200 dollars and they sent it to the wrong place
They don’t follow there own refund if you don’t receive your order
I’ve contacted the customer service at least 20 times. They keep replying to contact them then a phone number they provided. No one answers the phone . Crazy and what a rule off
With???
Wish used to be pretty cheap now it’s too expensive
Industry Stalkers app
These people work with the government and steal everything you buy back at least that’s what happened to me but my aunts drug store stays open and she doesn’t even take care of her kids.
They will never refund your money
I received a different and much less expensive item than the one I ordered. Wish continuously refuses to refund me my full amount.
At first they wanted to give me 15% refund and then they wanted to give me 25% refund and then they wanted to give me 50% but they continuously refused to refund me my full amount.
I have had extensive back-and-forth emails with their customer service.
They finally said that they would refund my purchase if I sent back the wrong item that I received however, when I clicked the link they sent their website said that the item was ineligible for return. And it shouldn’t be my job to send back items I didn’t order anyway.
I am now forced to file a dispute with my bank so I can recover my money that way.
If you received a damaged or broken item or the wrong item, you can count on the fact that wish will never refund your money
At first they wanted to give me 15% refund and then they wanted to give me 25% refund and then they wanted to give me 50% but they continuously refused to refund me my full amount.
I have had extensive back-and-forth emails with their customer service.
They finally said that they would refund my purchase if I sent back the wrong item that I received however, when I clicked the link they sent their website said that the item was ineligible for return. And it shouldn’t be my job to send back items I didn’t order anyway.
I am now forced to file a dispute with my bank so I can recover my money that way.
If you received a damaged or broken item or the wrong item, you can count on the fact that wish will never refund your money
100% SCAM
Ordered 50$ worth of baby clothes. EVERYTHING that was under 5$ got refunded BUT here’s the kicker, we used afterpay. So because it was a one time card for the purchase, wish cannot find a way to process us the refund of basically 38$ of items I’m missing. Stuck having to pay the remaining balance to afterpay, even though we won’t ever receive these items.
LED travel pack Crochet needles
I ordered a set of LED crochet needles that comes in a case so that I can take with me wherever I go but I never received it though it’s fully paid for via VISA debit card. Totally unsatisfactory ripped off to this day I can’t stop thinking about what I ordered from your company. So I had to delete your app.
Cheap where???
All I do not see any Thomas and friends track master all I see is random things make them have trackmaster and make the prices lower
Out over $100
This is a continuations situation and I’m adding to it. The bottom is my original statement and it hasn’t changed. The developer of the app actually responded to me, but absolute Bupkis! Even after the developer told me to reach back out to Wish support team. What a joke. They completely ignored me. All this did is cement my opinion and rating. Till they fix this problem. I will never shop here or change my review again. Stay away from the Wish app! Even if they haven’t screwed you over yet. They will, just a matter of time.
Alright, so I’ve been shopping with Wish for a few years now. It was ok at first. Got messed up packages, quite a few things were late, but not a terrible experience till my last purchase. It was never delivered even though they said it was. I know for certain it wasn’t stolen, because I was home the whole time. I’m friends with every neighbor and we watch out for each other. I tried several attempts to reach out to Wish and got only one response. They asked me to send pictures and I said I can’t send pictures of something that wasn’t there. They never fixed the problem. Very disappointing to say the least. Don’t believe them when they say they have your back on buyer protection. If you can’t provide proof. They’ll do nothing for you.
Alright, so I’ve been shopping with Wish for a few years now. It was ok at first. Got messed up packages, quite a few things were late, but not a terrible experience till my last purchase. It was never delivered even though they said it was. I know for certain it wasn’t stolen, because I was home the whole time. I’m friends with every neighbor and we watch out for each other. I tried several attempts to reach out to Wish and got only one response. They asked me to send pictures and I said I can’t send pictures of something that wasn’t there. They never fixed the problem. Very disappointing to say the least. Don’t believe them when they say they have your back on buyer protection. If you can’t provide proof. They’ll do nothing for you.
Maria
I ordered an item and never received it and they charged it to my bank and they took it off my order list so not I can’t even get my refund. Never ordering from this website again.
Expensive
Supposed to be good knock off and way cheaper than brand names
Scam
I pay for my item on November and where is it? Now 2025 i never receive my item this app will delete the company it so SCAM i can take my MONEY back it horrible and disappointed if they have - 100 star i will put in there because u can’t have 1 star for this u don’t Worthy
App keeps crashing
When browsing it keeps crashing.
Heats up and crashes!
Just tried to browse and the app crashes! The heating up problem has been going on for ages!!! Fix this app!!! It can’t even do what it was designed for!!! No wonder people start ordering from Amazon instead!!!
Idk wut it is it isn't expected tho
I watch keli maple and in one video her baby alive doll emma got scammed by a girl named Bella and I wanted to see the texting app so I asked gemini and it said wish and I was like "isn't that the shop thingy my mom used to have?" and it is def nor a texting story app
New
When I first started it said error
Sentiment summary
92%
Positive (4-5★)
4%
Neutral (3★)
3%
Negative (1-2★)