Review Insights · App Store
Wizz Air - Book Flights
Wizz Air Hungary Zrt. · 24,911 ratings · ★ 4.8
4.8
★★★★★
24,911 ratings
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Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"check"
22 negative reviews mention this · 32% of all complaints
★★★★★ "Worst airline. This is the worst airline anybody can possibly you , the check-in crew were super rude and very disrespectful, they didn’t allow me to pay even when they knew I was trying to sort it out, they want you to pay the 315zl by force , they come …" - Eze Chijioke
2
"flight"
17 negative reviews mention this · 25% of all complaints
★★★★★ "Dark Patterns, Silent Expiry, and All You Can Fly with Zero Seats. This airline has perfected the art of selling subscriptions and then quietly making them unusable. Privilege Pass first: It expires silently. No warning. No reminder. No email. Nothing. When it lapses, the option to re-purchase convenientl…" - TakenNicknameToo
3
"airline"
15 negative reviews mention this · 22% of all complaints
★★★★★ "The WORST airline. Everything with Wizz is designed to rip the customer off." - UXmatters
4
"wizz"
10 negative reviews mention this · 15% of all complaints
★★★★★ "The WORST airline. Everything with Wizz is designed to rip the customer off." - UXmatters
5
"service"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Dark Patterns, Silent Expiry, and All You Can Fly with Zero Seats. This airline has perfected the art of selling subscriptions and then quietly making them unusable. Privilege Pass first: It expires silently. No warning. No reminder. No email. Nothing. When it lapses, the option to re-purchase convenientl…" - TakenNicknameToo
6
"airlines"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Dark Patterns, Silent Expiry, and All You Can Fly with Zero Seats. This airline has perfected the art of selling subscriptions and then quietly making them unusable. Privilege Pass first: It expires silently. No warning. No reminder. No email. Nothing. When it lapses, the option to re-purchase convenientl…" - TakenNicknameToo
7
"online"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Checking in. 1) Entering booking code every time I need to look at my trip(s). 2) It continuously asks me to for my bag when I already purchased for an oversized backpack. 3) The app does not show clearly that I already purchased the check in online o…" - D. Mikael
8
"website"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Update your self. You informed me about the Halloween discount. I accepted invitation and wanted to study the offers, however the application asked me to update. Every attempt I made to update the app was unsuccessful, no fault of mine. The application simpl…" - Barshoon
9
"didn"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Worst airline. This is the worst airline anybody can possibly you , the check-in crew were super rude and very disrespectful, they didn’t allow me to pay even when they knew I was trying to sort it out, they want you to pay the 315zl by force , they come …" - Eze Chijioke
10
"does"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Dark Patterns, Silent Expiry, and All You Can Fly with Zero Seats. This airline has perfected the art of selling subscriptions and then quietly making them unusable. Privilege Pass first: It expires silently. No warning. No reminder. No email. Nothing. When it lapses, the option to re-purchase convenientl…" - TakenNicknameToo
11
"work"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Update your self. You informed me about the Halloween discount. I accepted invitation and wanted to study the offers, however the application asked me to update. Every attempt I made to update the app was unsuccessful, no fault of mine. The application simpl…" - Barshoon
12
"hours"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Lousy check in process. I tried checking in online 18 hours before the flight between LGW to PRG but the website and app kept timing out and had to pay GBP 44 PER passenger just to check in at the airport. No one picks up the call when tried calling in. Horrible s…" - MoronFighter
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Fraude
Son unos ratas, estafadores sigo sin recibir mi reembolso
The WORST airline
Everything with Wizz is designed to rip the customer off.
Worst airline
This is the worst airline anybody can possibly you , the check-in crew were super rude and very disrespectful, they didn’t allow me to pay even when they knew I was trying to sort it out, they want you to pay the 315zl by force , they come very prepared for that . And they don’t respect human beings . I highly do not recommend this airline especially is you are black or African, believe me it’s the worse . If there’s was zero star I would give them
Dark Patterns, Silent Expiry, and All You Can Fly with Zero Seats
This airline has perfected the art of selling subscriptions and then quietly making them unusable.
Privilege Pass first:
It expires silently. No warning. No reminder. No email. Nothing. When it lapses, the option to re-purchase conveniently vanishes from your account and app. For a paid subscription, this is either gross incompetence or a deliberate design choice - neither is acceptable.
Now All You Can Fly - which has become an outright joke.
I don’t casually check availability - I plan around it. I wait for the eligible period, then check methodically at midnight / the moment the 72-hour booking window opens, day after day. The result is always the same: no available seats on almost any flight.
This isn’t bad timing or lack of flexibility. It means you waste time waiting for the window, checking precisely when you’re told to - and then end up having to buy the same flight at a premium price anyway, because Wizz Air simply doesn’t release seats to All You Can Fly holders.
Meanwhile, those same flights remain available for regular purchase. Calling this product “All You Can Fly” is misleading when availability is effectively zero during the very window you’re instructed to use.
It’s clear the seat allocation algorithm has been quietly changed after people paid - degrading the product while keeping the marketing intact.
Wizz Air is no longer just a low-cost airline - it’s a company relying on dark patterns:
• Silent subscription expiry
• Hidden or missing renewal options
• Artificially restricted “unlimited” products
• Forcing customers to pay full or premium fares after waiting and checking as instructed
Budget airlines save money on service - not on basic honesty. At this point, Wizz Air memberships feel engineered to extract money while shifting all the risk and inconvenience onto the customer.
I won’t buy another subscription from Wizz Air, and I strongly advise others to think twice before trusting any of their paid programs.
Privilege Pass first:
It expires silently. No warning. No reminder. No email. Nothing. When it lapses, the option to re-purchase conveniently vanishes from your account and app. For a paid subscription, this is either gross incompetence or a deliberate design choice - neither is acceptable.
Now All You Can Fly - which has become an outright joke.
I don’t casually check availability - I plan around it. I wait for the eligible period, then check methodically at midnight / the moment the 72-hour booking window opens, day after day. The result is always the same: no available seats on almost any flight.
This isn’t bad timing or lack of flexibility. It means you waste time waiting for the window, checking precisely when you’re told to - and then end up having to buy the same flight at a premium price anyway, because Wizz Air simply doesn’t release seats to All You Can Fly holders.
Meanwhile, those same flights remain available for regular purchase. Calling this product “All You Can Fly” is misleading when availability is effectively zero during the very window you’re instructed to use.
It’s clear the seat allocation algorithm has been quietly changed after people paid - degrading the product while keeping the marketing intact.
Wizz Air is no longer just a low-cost airline - it’s a company relying on dark patterns:
• Silent subscription expiry
• Hidden or missing renewal options
• Artificially restricted “unlimited” products
• Forcing customers to pay full or premium fares after waiting and checking as instructed
Budget airlines save money on service - not on basic honesty. At this point, Wizz Air memberships feel engineered to extract money while shifting all the risk and inconvenience onto the customer.
I won’t buy another subscription from Wizz Air, and I strongly advise others to think twice before trusting any of their paid programs.
Confusing directions
It says to print boarding pass in directions. There is no boarding pass and the image you provide gives no way to print it. What a mess. Absolutely confusing.
Flight change
Spent an hour trying to change my flight to a different day. Paid for this ability to no avail. Tried calling customer service again to no avail. Had to skip the flight for the original booking and book another flight for the next day.
Steal ur money
Wizz has a reputation to avoid responding.
Checking in
1) Entering booking code every time I need to look at my trip(s). 2) It continuously asks me to for my bag when I already purchased for an oversized backpack. 3) The app does not show clearly that I already purchased the check in online option (which is ridiculous in the first place to pay for it) and the oversized carry on (which has an extremely small dimension requirements); 4) ALL THE ABOVE ARE NOT AIRLINES’ NORMS AND STANDARDS
too many questions
when you already have my profile
App isn’t opening
After the update the app isn’t opening at all, I tried to delete and reinstall and everything but still nothing!
Disfunctional
App doesn’t load.
Update your self
You informed me about the Halloween discount. I accepted invitation and wanted to study the offers, however the application asked me to update. Every attempt I made to update the app was unsuccessful, no fault of mine. The application simply does not work, and still it’s not possible to do the update. When I tried to visit the website instead, it turned out that it didn't work either, the legendary "error 404" would appear. Is that possible?
The worst airline
My flight was delayed twice, and even though I checked my bag, they charged me again.
Авиакомпания Wizz Air совершенно не обеспечивает безопасность пассажиров и не предоставляет качестве
👎👎👎👎👎
Bad UI design and poor organization at FCO
The app does not show when does the baggage drop counter close.
App is a mess
Checked in for flight, app didn’t even know I had a return flight. Emails from airline to check in don’t open app. UX is janky, tabs on bottom aren’t really tabs. End of check in flow makes no sense makes you cancel everything to get back to main app screen. Just a mess.
not working
not working
SCAM
this company might look like you’re getting a good deal but it’s a SCAM. the amount of hidden fees is insane. NEVER BOOKING WITH THEM AGAIN. -10000/10 recommend. When we tried to get help from the airlines the representatives don’t know what they are doing.
awful app with bad features and dishonest way pulling extra cash
Not only does this airline the handling of passengers onboarding to the planes like animals, but also the app is the worst of any i have ever used
Horrible UX changes
UX is super confusing, spent 15 minutes looking for a boarding pass
Absolute scammer
Raising prices in shameful schemes, if you add more passengers the price increases for each of them, the currency on the app is significantly different from the currency on the website, absolute disaster on the check in process, delays and cancellations are a normal thing on this company, absolutely horrible and disgusting service.
Scammers
Recently i book my flight from Uzbekistan to abu dhabi 2 times they rescheduled my flight after that they cancel and after that i try to book in a same date automatically they book for next date than I’ll cancel that flight and book from another website and I’m asking refund now almost 2 months complete they’re not giving me any refund
Lousy check in process
I tried checking in online 18 hours before the flight between LGW to PRG but the website and app kept timing out and had to pay GBP 44 PER passenger just to check in at the airport. No one picks up the call when tried calling in. Horrible service!! I will NEVER fly WizzAir in future.
Delayed flights. Disappointed.
When you first see Wizz Air’s prices, you might think you’re getting a budget-friendly deal - but don’t be fooled. Once all the hidden fees are added (seat selection, baggage, etc.), you end up paying far more than expected. It’s not a cheap airline - it just markets itself as one.
On top of that, flight delays seem to be a recurring issue. My recent flight was delayed by over three hours, yet they still required all passengers to check in at the original time. I woke up at 4 a.m. to make it to the airport early, only to spend hours sitting around, watching my entire day’s plans fall apart. This kind of operational unreliability is simply unacceptable.
Overall, you’re overpaying for an unreliable service. If your time and plans matter to you, I’d strongly recommend looking elsewhere.
On top of that, flight delays seem to be a recurring issue. My recent flight was delayed by over three hours, yet they still required all passengers to check in at the original time. I woke up at 4 a.m. to make it to the airport early, only to spend hours sitting around, watching my entire day’s plans fall apart. This kind of operational unreliability is simply unacceptable.
Overall, you’re overpaying for an unreliable service. If your time and plans matter to you, I’d strongly recommend looking elsewhere.
Wizz is worst
Wizz is the worst. They dont care about people just charging extra and making lives miserable. Only with wizz in bergamo did we experience very bad and strict service which everyone was appalled about. I hate u guys and for so many years
Hoție pe față
Deci am completat tot, mai aveam sa dau cardul la plata, ȘI AU MĂRIT PREȚUL. Apoi mesajul "Ne pare rău, se pare că
dispozitivul dumneavoastră nu
este conectat la internet in acest moment. Incercati din nou mai târziu."
De DOUĂ ORI!!!
dispozitivul dumneavoastră nu
este conectat la internet in acest moment. Incercati din nou mai târziu."
De DOUĂ ORI!!!
Scam!!
They literally raised the price of the ticket 3 times in 10 minutes, everytime I try to book the app would freeze and when I go back to the same ticket it’s raised 10-15$.
So I ended up using Hopper
BEWARE!!
So I ended up using Hopper
BEWARE!!
Never use this Airline
First, they canceled my flight and didn’t refund my Baggage purchase fee.
Then, when I checked in, they said because I didn’t check in online so they need to charge me for 47 Euro. Otherwise they will not check in for me.
They never send me any messages or emails. They were deceiving people.
I will never buy any ticket from this airline.
Then, when I checked in, they said because I didn’t check in online so they need to charge me for 47 Euro. Otherwise they will not check in for me.
They never send me any messages or emails. They were deceiving people.
I will never buy any ticket from this airline.
Horrible Airline, scam fees everywhere
The check in for our flight was blocked by WizzAir 3 hours before the flight. I forgot to check in the night before but had plenty of time to do so afterward. Check in doesn’t even give you a boarding pass, everyone else who checked in still had to go to the counter to get tickets. Because of not “adding my passport number” the words of the ticketing agent, I had to pay €96. It’s an absolute scam. One of the worst airlines I have flown with. Like all the other reviews, this is a terrible airline that you may think is cheap but in the end is much more expensive than other options that don’t add on lovely scam fees to people’s bookings.
Should be illegal
Having someone buy a ticket and then forcing them to check in 24 hours before the flight and then making it as difficult as possible to check in, that should be illegal shame on wizz air. They’ll make you pay a big fee if you don’t check into. Terrible
Crashes half way
Crashed halfway through check in process and dropdown dates refuse to work properly.
However, if you do not check in online you’ll get an extremely unreasonable airport checkin $fee!
However, if you do not check in online you’ll get an extremely unreasonable airport checkin $fee!
Fine print
All the fine print is hidden that you don’t see it. Check in only available until three hours before.
Ugly airlines
Increasing prices while you’re searching
Mike
Garbage
Beware app is junk
App will not allow you to check in be prepared to pay additional charges for printing tickets.
Pinny penching airline
U have tonpay for everything and if you flight in a couple you are given seats separated ubless u pay 19€ each
Horrible wizzair
Horrible wizzair
Date and passport upload error
Neither the birth date scroll or the passport upload work. App is terrible.
$55 check-in fee, you will pay double original price.
Don’t. Just don’t.
Online
Worst online experience ever!
Ineffective check in
Why would you allow me scan the passport and go through the whole check I. Questionnaire if you’re having me go to the counter to check my travel document?
No Internet Connection?
Just downloaded it yesterday and couldn’t make it to work at all! I was on wi-fi and the app was telling me I didn’t have Internet connection! It made me think - do I need to use my cellular data to connect and use the app? You know what? I didn’t even try because if that was true, it’s ridiculous! Same as their website! On Homepage, when I enter a 3-letter airport code in the “From” (airport) box, it would already tell me “cannot find the airport”. Really? KEF, DUB, etc. where you fly? This is useful as much as planning your flights with a globe!
App doesn’t work, website doesn’t work
How is it possible that an international airline’s website does not work? The app does not work. Unimaginable!
App is literally unusable, they don’t allow you to activate your account
Useless app, gave up and could not end up logging into my account
Trash
Trash
bugs
Too many bugs
Frozen saying “update now”
The app is continuously frozen saying update now. As long as it remains in this state, it keeps telling me that I’m not attached to the Internet. Given that I’m leaving this review that’s a bit improbable. There’s something wrong with this app and yes, I have deleted it and reinstalled it directly from the App Store
Very bad app
I had to try several times to check in as the app did not give me an option to check in 6yo child to sit with me.
Absolutely Terrible!!! Run Away.
Hands down the worst airline I’ve ever flown with. Yes the tickets are cheap but the add ons are insanely expensive. I Attempted to make an online check in and It didn’t work then I had to pay extra because I couldn’t check in online. And when flying back I checked in online just to then have to Pay for my carry on luggage that the didn’t see fit as carry ons when the other flight I didn’t have this issue. Then they have these unrealistic expectations for backpack sizes and if your bag can’t fit you’ll have to pay for that as well. I attempted to make room in my bag by taking a jacket out and was told that I can only have 1 Jacket per person. All in all if it’s not 1 thing it’s another and you’ll have a way smoother experience just flying with any regular airlines, you’ll think you’re getting a good deal when in reality you’re paying more than you would’ve for additional inconveniences.
غير عملي
سيئ
They charge more through the app.
It’s definitely easier to check in online and it gives you the card and put it on your Apple wallet. But they definitely charge a lot more. They charge more they charge me €15 more to add baggage through the app then through the website. Definitely do not like that one star
+ 18 more in the clipboard copy
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)