Review Insights · App Store
Wizz App - chat now
VLB · 300,795 ratings · ★ 4.2
4.2
★★★★★
300,795 ratings
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Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"banned"
27 negative reviews mention this · 56% of all complaints
★★★★★ "Izzy. They banned me for no reason do not recommend" - Izzy /queen
2
"reason"
16 negative reviews mention this · 33% of all complaints
★★★★★ "Izzy. They banned me for no reason do not recommend" - Izzy /queen
3
"account"
14 negative reviews mention this · 29% of all complaints
★★★★★ "unhappy. i downloaded the app after not having it for a while and it used to be great but i wanted to make a new account so i did that but then as i was adding the 3 pictures for my profile it made me verify my face so i did and it logged me out and…" - hotpinkballsack
4
"banned reason"
13 negative reviews mention this · 27% of all complaints
5
"face"
11 negative reviews mention this · 23% of all complaints
★★★★★ "banned for no reason. scanned my face and it says i’m not my age that i put in which is 14 because i am and now i can’t get back in" - bobby.mcg
6
"wizz"
10 negative reviews mention this · 21% of all complaints
★★★★★ "SCAM. It’s a scam, you have to pay for coins, and EVERYTHING uses coins. you can’t even open “secret chats” without having to pay for coins. want to boost your profile, pay for coins, send “super chats”, pay for coins. yall just want money, wizz …" - ADMMM1
7
"trying"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Banned. I was banned while trying to explain to someone how the app worked….." - DadDgsj
8
"people"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Good until it isn’t. Good all for meeting people. However they will shadow ban you and ignore any support requests. However the app will still allow you to purchase subscription, but won’t allow you to match people. If you’re going to ban people at least have t…" - Jaysonderulos
9
"verify"
7 negative reviews mention this · 15% of all complaints
★★★★★ "unhappy. i downloaded the app after not having it for a while and it used to be great but i wanted to make a new account so i did that but then as i was adding the 3 pictures for my profile it made me verify my face so i did and it logged me out and…" - hotpinkballsack
10
"verification"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Age. Age verification is a joke. Why make a app aimed for teens then add id? There’s still perverts on this app and it’s not hard to get a fake id." - Grrrmyname
11
"money"
5 negative reviews mention this · 10% of all complaints
★★★★★ "SCAM. It’s a scam, you have to pay for coins, and EVERYTHING uses coins. you can’t even open “secret chats” without having to pay for coins. want to boost your profile, pay for coins, send “super chats”, pay for coins. yall just want money, wizz …" - ADMMM1
12
"while"
5 negative reviews mention this · 10% of all complaints
★★★★★ "unhappy. i downloaded the app after not having it for a while and it used to be great but i wanted to make a new account so i did that but then as i was adding the 3 pictures for my profile it made me verify my face so i did and it logged me out and…" - hotpinkballsack
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Izzy
They banned me for no reason do not recommend
SCAM
It’s a scam, you have to pay for coins, and EVERYTHING uses coins. you can’t even open “secret chats” without having to pay for coins. want to boost your profile, pay for coins, send “super chats”, pay for coins. yall just want money, wizz has sucked ever since you couldn’t get 5 coins for an ad.
Age
Age verification is a joke. Why make a app aimed for teens then add id? There’s still perverts on this app and it’s not hard to get a fake id.
It’s dry, rude
The people on there are either dry or rude. Not to mention, you have to pay to see secret chat or secret admirer or whatever it is. The low visibility has to be my primary quarrel with the app because why do i have to go on an endless swipe to stay away from the low visibility. This app is CHEEKS!
banned for no reason
scanned my face and it says i’m not my age that i put in which is 14 because i am and now i can’t get back in
unhappy
i downloaded the app after not having it for a while and it used to be great but i wanted to make a new account so i did that but then as i was adding the 3 pictures for my profile it made me verify my face so i did and it logged me out and banned me so now i cant use the app. i am 16 and i am of age to use this app.
Banned for no reason
Well when i went to go sign up and put the pictures as asked, my face was scanned followed all the steps, etc i got kicked out of the app and then when i go to try and log in it says i was banned for failing to meet the terms and conditions, Although when i went to read them i broke not a single rule listed in them
Help
I tried to make a new account i did the picture verification, it said im over 18 (which im not im 15) and it insta banned me permanently, i tried to email you guys but i never got reached back
Silly sensitive app
I had a shirt around my neck and my acc gets restricted silly ash app sucks
Got banned
i got banned for no reason like i was filling in information and it banned me
Banned
I used the app before and it was okay but when I redownloaded it, i was banned and I haven’t even been in the app.
Banned
I was banned while trying to explain to someone how the app worked…..
Banned immediately
I would have loved to use the app but I immediately got banned after putting my real age and using my real passport where the claimed I had sent inappropriate messages?
I got banned
I got perm banned for no reason I didn’t even have a chance to make an account
God awful👎
App was pretty awful to me. First of all I genuinely wasn’t seen by anyone despite being verified and with boosts, I simply just wasn’t seen. Secondly I tried logging into my account on my other device and it says I need to verify, so I do, and it proceeds to tell me that my face doesn’t match the picture I just took of myself in the light, like cmon man. And lastly, I deleted that account to make anew one, I try to restore my subscription and guess what? I’m met with an error, of course I am. This app is god awful and I hate it for taking my money, I want a refund for the month I bought and can’t even access.
Great app, until my ban for no reason
I was using it daily for like 8 months, then, I was logged out, as I tried to log back in, it said I had been banned. Why, Wizz, why?
Photo verification
Literally all the photos im using of MYSELF, wizz is saying is not me or isnt a clear picture of me when my entire face is in the camera. And then I get banned for hours because None of my pictures work like
I got banned for no reason
I was only trying to log in and as I was doing the verification check with a picture of myself it suddenly kicked me out so f the app. When I tried to log in again it said I had been banned. I don’t understand why because the picture was a picture of me soo.
Verification sucks.
I spent 20 minutes trying to verify my STATE DRIVERS LICENSE and it refused to work.
I got banned for just trying to log in
app says i was being inappropriate when i didn’t even get to finish logging in and i’m above the age requirement. Nobody’s getting back to me I’m confused..
It literally told me to give my id then it banned me
It was literally fine at first like I had a account and everything, but the age and stuff was messing up and then when it told me to do my ID I did my ID. It didn’t work the first time so then when I did it the second time it literally banned me no explanation or nothing. It just say banned.
Banned me for no reason
Banned me for no reason
I can’t even get in
I’m 18 and my appearance is well above my age in look. I have a full beard and heavily developed facial features and it still won’t let me in
money hungry
to start off secret chats used to be free but you had to watch an ad for them but now they cost coins that you have to buy to see them. And also almost every chat you get now is secret. And also the profile visibility thing is so stupid. You have to constantly be on the app and swipe to even receive requests. Wizz used to be a good app but it’s just gone way downhill
They banned me for no reason while I was signing up 😭✌🏽
So I just got my NY state ID earlier today. So I tried using my state ID to verify my age at Wizz. It took to many attempts until I finally got into the sign up page. I tried signing up through my Apple account and my main Gmail account, but it kept giving me error. So I tried signing up through my alt Gmail account. While I trying to setting up my new account, they kicked me out to log in page and BANNED me for NO REASON!?!?! So I’m giving this one star cuz I literally wasted my time trying to verify my age only to get banned while creating my new account. 😭✌🏽
App sucks
Just trying to create my account and it won’t let me add issues with the lighting, verifying my face and now it’s just stuck on adding photos and says i have to wait 48 minutes. Couldn’t even see what the apps about.
.
Worst app. I got banned from face id and i requested an appeal; never responded.
Banned
Got banned for sharing an “inappropriate photo” nothing inappropriate was ever shared I got banned for no reason and it won’t let me back on.
It’s not as good as
It literally won’t let me do anything,it keeps on saying that it rejects my content and it’s so frustrating
Banned for zero reason
I tried to create acc and when I scanned my face it banned me for sharing photos that violated community guidelines this app is dog
This app needs to be taken off the App Store for good
I have used this app since I’ve been supposedly banned on both my Google sign In & Apple Sign In On My IPhone 15 Pro; And The People On Wizz Are The Worst People You Can Possibly Imagine , They lie to you about literally everything from their age , martial status, location , etc there have been times when females on wizz told me to go kms,said awful and horrible things about me and my family, my life. I have reported these people on wizz but reporting them doesn’t really do anything at this point because wizz is completely broken. And the people on the app take advantage of that also there’s been times when females have threatened to hurt me in person, my family and sometimes say they’d outright end my life. This app has been very toxic , traumatizing, and horrifying to use and the wizz support is nowhere effective or efficient to deal with the problems I see other people talk about in the comments section of this app review thread .
Banning
IM BANNED FOR NO REASON I TRIED TO MAKE A ACCOUNT AND THE AGE VERIFICATION CRASHED ON ME MULTIPLE TIMES. THEN WHEN I RETRIED IT SAID I WAS BANNED??
Nasty
THE ADS ARE NSFW OR “adult content” please report it to the police
Awful.
The moderation sucks. They use AI to detect ages and the restrictions are awful. My account got flagged for manual review and wanted to verify my face again but it says make sure there’s sufficient lighting and I have in many very bright spots. this app got so money hungry after it got sold. What a shame
Basically Unusable/Nonexistent Help
I used to use this app a lot a couple years ago and did not run into any issues. I’m using it again now and I can’t even use it due to some glitch where it says I receive a request or a dm, yet nothing appears on my account. Keep in mind, my account status says I have not been terminated. I’ve confirmed through another account that my messages didn’t even go through. The worst part is the fact that any time I try to get help on this, I just get the horrible ai bot helping me instead and never an actual human who can maybe look into the issue. I don’t think it’s worth using the app in this state it’s way too broken.
waste of time
age restricted me based on facial recognition, however i was logging back into my old account… i was then banned?!? redirected me to terms of service but did not mention anything about new facial scan policy, through reading other reviews apparently they updated to 18+, kinda weird considering the terms of service aren’t updated. why direct users there, an outdated site that has old rules. still trying to make sense of why i was banned. dont download
I can’t get any texts
nobody can text me , I can text people , but it’s like they don’t see my my feed is completely empty , I had my friend look up my account but it won’t pop up , I don’t get anything , but a message from Lina . something’s wrong , and I would really like for this to be looked into
What happened to this app
This app used to be for Teens adults get everything why did have to change it wizz really fell of its insane
Waist of time .
I’ve used this app for a little while just to test it out and my account got banned for no reason, I barely even used the app and one day I logged in and it said I was banned. Which I was confused because I barely even used it. So it just banned me for no reason and the app is generally just a waist of time.
Don’t use this app
Terrible app bans for no reason and gives u the same people over and over again
why
black mail is a huge thing
Good until it isn’t
Good all for meeting people. However they will shadow ban you and ignore any support requests. However the app will still allow you to purchase subscription, but won’t allow you to match people. If you’re going to ban people at least have to courtesy to let them know and don’t keep taking money .
Overall rating 3.5/10
I rate this app 2 stars because i have my real face on there but yall program is saying it’s not me?
i got banned for no reason
i downloaded wizz and wanted to meet new people and i uploaded pictures of me and it told me i needed to verify my face and when i did it told me i uploaded something inappropriate.
wizz
I was banned for no reason while I was trying to create an account and I appealed but havent heard anything back.
Bye wizz !
i used to use wizz alot a couple of months ago.. i decided to stop after that. today i decided to come back and see what’s going on, on there now and after i tried to verify myself with my ID, they banned me. really don’t know why though.
Not receiving every request
If you look at many peoples profile they will have something along the lines of "text twice cant see texts" or "text i cant see secret chats". now im not going to say its because of that everyone could genuinely not be interested which is all good i would just like to see people request and think some are just in the trash.
Scams
Many scams and blackmail happen on this app do not trust it one bit unless you want to chat with scammers.
Sentiment summary
79%
Positive (4-5★)
6%
Neutral (3★)
15%
Negative (1-2★)