Review Insights · App Store
Wolt Delivery: Food and more
Wolt Oy · 34,583 ratings · ★ 4.8
4.8
★★★★★
34,583 ratings
🎯 Build a better version
Top complaints - extracted from 82 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
31 negative reviews mention this · 38% of all complaints
★★★★★ "Terrible service! They banned my account for no reason, and I'm switching to the Foodie app. 😡. Terrible service! They banned my account for no reason, and I'm switching to the Foodie app. 😡" - محمد محمد الغنام
2
"customer"
29 negative reviews mention this · 35% of all complaints
★★★★★ "Driver delivery theft is a huge problem. I usually enjoy this app, but in recent years it has gone MASSIVELY downhill. I’ve had drivers stealing from about a third of my orders, and customer service did NOTHING to resolve it. After the fifth time it happened in just a month, I hav…" - VihreäOmena
3
"order"
25 negative reviews mention this · 30% of all complaints
★★★★★ "Driver delivery theft is a huge problem. I usually enjoy this app, but in recent years it has gone MASSIVELY downhill. I’ve had drivers stealing from about a third of my orders, and customer service did NOTHING to resolve it. After the fifth time it happened in just a month, I hav…" - VihreäOmena
4
"support"
21 negative reviews mention this · 26% of all complaints
★★★★★ "Smeca jedna. Dostavljac mi ne vrati tocan iznos i onda se zalim i sta smeca naprave? Bannaju me da nemogu placat gotovinom! Bravo za wolt i bravo za vas support !!!" - BiboBiboBibo123
5
"food"
20 negative reviews mention this · 24% of all complaints
★★★★★ "Terrible service! They banned my account for no reason, and I'm switching to the Foodie app. 😡. Terrible service! They banned my account for no reason, and I'm switching to the Foodie app. 😡" - محمد محمد الغنام
6
"delivery"
18 negative reviews mention this · 22% of all complaints
★★★★★ "Driver delivery theft is a huge problem. I usually enjoy this app, but in recent years it has gone MASSIVELY downhill. I’ve had drivers stealing from about a third of my orders, and customer service did NOTHING to resolve it. After the fifth time it happened in just a month, I hav…" - VihreäOmena
7
"customer service"
17 negative reviews mention this · 21% of all complaints
★★★★★ "Driver delivery theft is a huge problem. I usually enjoy this app, but in recent years it has gone MASSIVELY downhill. I’ve had drivers stealing from about a third of my orders, and customer service did NOTHING to resolve it. After the fifth time it happened in just a month, I hav…" - VihreäOmena
8
"wolt"
17 negative reviews mention this · 21% of all complaints
★★★★★ "Smeca jedna. Dostavljac mi ne vrati tocan iznos i onda se zalim i sta smeca naprave? Bannaju me da nemogu placat gotovinom! Bravo za wolt i bravo za vas support !!!" - BiboBiboBibo123
9
"orders"
10 negative reviews mention this · 12% of all complaints
★★★★★ "Driver delivery theft is a huge problem. I usually enjoy this app, but in recent years it has gone MASSIVELY downhill. I’ve had drivers stealing from about a third of my orders, and customer service did NOTHING to resolve it. After the fifth time it happened in just a month, I hav…" - VihreäOmena
10
"ordered"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Worst customer service ever!. I ordered sushi from a well known place in my city. They delivered the wrong order to me with a bunch of completely different items. When I reached out to them they told me that they could give me a respond in maybe 48 hours and that I shou…" - D.A.N95
11
"horrible"
9 negative reviews mention this · 11% of all complaints
★★★★★ "Horrible user experience. Countless times has my family ordered a long list of items from a grocery store that were supposed to be available. We then submit the order in Wolt and our money is taken. Then when the driver starts to come to us, we get an alert that som…" - chrisbmc34
📋 All 82 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Indoeli
Indoelebi wesit agar unda mushaobdnen Exla momitanes da ar minda rom momitanon tan glovos chantit
Terrible service! They banned my account for no reason, and I'm switching to the Foodie app. 😡
Terrible service! They banned my account for no reason, and I'm switching to the Foodie app. 😡
Driver delivery theft is a huge problem
I usually enjoy this app, but in recent years it has gone MASSIVELY downhill. I’ve had drivers stealing from about a third of my orders, and customer service did NOTHING to resolve it. After the fifth time it happened in just a month, I have since given up on the app and encourage others to do the same.
Smeca jedna
Dostavljac mi ne vrati tocan iznos i onda se zalim i sta smeca naprave? Bannaju me da nemogu placat gotovinom! Bravo za wolt i bravo za vas support !!!
Absolutely unprofessional
This app and the team that works here is so rude and unprofessional. They do not have any intention to deliver, they do not take responsibility for anything and blame every mistake of their’s on customer.
bad
bad
Service has become unreliable
Over the last year, the service has become more expensive and way more unreliable at the same time 👎
I will be looking for an alternative.
I will be looking for an alternative.
Worst customer service ever!
I ordered sushi from a well known place in my city. They delivered the wrong order to me with a bunch of completely different items. When I reached out to them they told me that they could give me a respond in maybe 48 hours and that I should wait until then. Meanwhile there was nothing else to do 🙃. I think that playing like that with other people’s food is not something you could joke about like this. But coming from a non serious company like this is obviously NOT a surprise. I’m deleting this app and not coming back
never on time!
Chronically late even if you pay for express delivery. I’ve ordered from wolt a copious number of times and they are simply always late!
Awful!!!!
I’m traveling and I’m gluten free bc I have celiac disease. I was relying on this app the help deliver safe food for me and on the first order they blocked my account and called me a scammer!! Then customer service was absolutely worthless and my account disappeared.
Garbage
Can’t cancel orders, can’t modify before order is complete or cancel, can’t see which groceries were “unavailable”, courier always lost due to poor mapping, absolute trash.
Avi
The customer service makes you feel as if they own you even if you were three hours for an order they tell you you can’t cancel
Unhelpful support and poor resolution
I encountered an issue while placing an order due to limitations in the app’s ordering flow, which resulted in me being charged for an item I did not actually want. I contacted support expecting a fair resolution, but my refund request was denied despite the circumstances.
Mistakes and usability issues can happen in any app, but what matters is how customer support handles them. Unfortunately, I felt that no real effort was made to understand or resolve the problem. Very disappointing experience.
Mistakes and usability issues can happen in any app, but what matters is how customer support handles them. Unfortunately, I felt that no real effort was made to understand or resolve the problem. Very disappointing experience.
Payments not going through
Unacceptable! My payments don’t go through, no matter what payment method I try. Customer support is not responsive either. Perhaps the worst food delivery app I have ever used
Misleading deals.
Misleading “two for one” deals. Unhelpful customer service. Non-English descriptions even when app is set to English. Long delivery waits. Food always cold.
Wolt ❌
Ne volim sto ne placaju radnike iz srbije vec uvoze robove.
Losa dostava Aljkava Majmune iz divljine su doveli umesto lokalaca i losa vrlo korisnicka podrska!
Zgadili su mi se vise motivavije imam da spremim rucak od porucivanja jer je stalno stres!
Losa dostava Aljkava Majmune iz divljine su doveli umesto lokalaca i losa vrlo korisnicka podrska!
Zgadili su mi se vise motivavije imam da spremim rucak od porucivanja jer je stalno stres!
App issues
Multiple times the app shows an order not going through but then it orders double of what I checked out with.
Was Great
It worked excellent for my very first order, but anytime trying to place another order It would say “failed to process card”
Ridiculous Service, avoid as long as possible
For a while I’ve used this app and really didn’t have much issue with it, but recently I placed an order and it was almost 30 minutes late, with no courier assigned for almost an hour. It was later at night, so I can understand that, but Wolt needs to uphold their delivery estimates as long as the restaurants are open, including actively working to get a courier to deliver orders. I tried to contact their customer service and their AI couldn’t help, so I was placed in queue to wait for a customer service agent, but the wait wasn’t a couple minutes, nor was it even 30 minutes, but 12 HOURS!! By the time they responded they apologized and offered me a 50% refund, to which I believe is crazy considering I’ve been trying to cancel the order and talk to someone for an hour and had to wait half a day to even get a reply. No matter what I tried they wouldn’t give me a full refund. I never got to talk to someone in a higher-up position because they wouldn’t transfer me, and I refuse to use this app any longer. Once I get my 50% refund, app will be deleted and they will get no more business from me ever again. 12 hour waiting time is ridiculous, not giving full compensation for their poor service is absolutely absurd, and I would trust a snail to win a marathon quicker than Wolt’s customer support to remotely come close to accepting full responsibility and providing a full refund. I’m truly disgusted
AVOID AT ALL COSTS
Ordered dinner for a group of friends. Estimated was 35-45 minutes for delivery, restaurant was 2km away. Food was delivered after 1h20m. I threw it away upon receipt. There is no honest or transparent delivery estimate, and even worse customer service (joke).
Wolt's Downhill Jam
Mandatory age verification in app. Time until delivered no longer accurate. "Fire Deals" that are not really deals. Service fees rising. Latest order was delivered to the wrong address. Things are going downhill fast.
terrible app
first time using this app because i am american. opened it scrolled through a few restaurants and landed on something for dinner. contacted customer service and they told me my account was permanently banned due to “recent activity”. literally had no activity and customer service told me it was permanent and irreversible. absolutely ridiculous
Worst app ever
Absolute scam and rude customer service. I have silver status or whatever with over 300+ orders and I will be deleting the app since they think it’s okay to deliver food with double the delivery time and ice cold and in a wet bag.
Pathetic customer service
Purchased a gift card to be used with Wolt, recipient is unable to access it and I am unable to get a refund. Customer service just says they are unable to refund or do anything else within the app
Food Safety Is Not ‘Subjective’: Wolt’s Mishandling of a Spoilage Complaint
Wolt’s handling of a recent food safety complaint was remarkably poor.
I received an order from Silk Road in San Ġwann containing chicken that tasted clearly spoiled… rancid, sour, and immediately concerning from the first bites. This was not a matter of preference or seasoning. The issue was the unmistakable taste and smell of meat that appeared unfit for consumption.
What was genuinely disappointing was Wolt’s response.
After reporting the issue, support relayed the restaurant’s position that “taste is subjective,” and initially declined responsibility on that basis. That is an extraordinary standard to apply to a potential spoilage complaint involving poultry. Food safety concerns are not resolved through semantic evasions about personal taste.
Even more absurdly, after dismissing the complaint as “subjective,” support later requested photographs of the food… despite the fact that spoiled chicken often looks visually normal. The problem was detectable through taste and smell, exactly as many spoilage cases are.
The most troubling part was the lack of discernment. At no point did Wolt appear to seriously engage with the distinction between “I disliked this dish” and “this meat may be unsafe.” Relaying dismissive responses from restaurants without critical mediation undermines confidence in the platform entirely.
Delivery apps depend on trust. Customers are placing faith not only in convenience, but in basic standards of safety and accountability. In this case, Wolt failed both.
I will continue using the platform selectively, but this experience significantly lowered my confidence in how legitimate food safety complaints are handled.
I received an order from Silk Road in San Ġwann containing chicken that tasted clearly spoiled… rancid, sour, and immediately concerning from the first bites. This was not a matter of preference or seasoning. The issue was the unmistakable taste and smell of meat that appeared unfit for consumption.
What was genuinely disappointing was Wolt’s response.
After reporting the issue, support relayed the restaurant’s position that “taste is subjective,” and initially declined responsibility on that basis. That is an extraordinary standard to apply to a potential spoilage complaint involving poultry. Food safety concerns are not resolved through semantic evasions about personal taste.
Even more absurdly, after dismissing the complaint as “subjective,” support later requested photographs of the food… despite the fact that spoiled chicken often looks visually normal. The problem was detectable through taste and smell, exactly as many spoilage cases are.
The most troubling part was the lack of discernment. At no point did Wolt appear to seriously engage with the distinction between “I disliked this dish” and “this meat may be unsafe.” Relaying dismissive responses from restaurants without critical mediation undermines confidence in the platform entirely.
Delivery apps depend on trust. Customers are placing faith not only in convenience, but in basic standards of safety and accountability. In this case, Wolt failed both.
I will continue using the platform selectively, but this experience significantly lowered my confidence in how legitimate food safety complaints are handled.
People hack your account and start ordering from it
People hack your account and start ordering from it
Not using a thermal bag
Not using a thermal bag and food came very cold and they lied and said they he was in a motorcycle but he was in a car. He didn’t use a thermal bag and you refusing to refund. Worst service ever.
Do not order from here
They lost my order and tried to blame it on me and told me no there is nothing I can do. Worst experience ever do not order wolt. It also always takes so much longer
Scam promotion
Promotions don’t work.
Poor support
The app support sometimes refuse to issue refunds even though there are clear issues in the service
Customer support catastrophe
I ordered food… driver shows up, gives my order to someone else, they refund me my order with in-app credits. Ok not the end of the world… until I try to order again, gets declined. Customer support then tells me I have multiple accounts and that breaks their terms and agreements. I made my account minutes prior to ordering my food, I don’t have multiple accounts. They then tell me my account is blocked because of it and I can’t get a refund. So they oretty much robbed me.
najgorsza aplikacja randkowa
Bardzo złe doświadczenie. Zamówienie nigdy nie dotarło, a jedynym „dowodem dostawy” było jedno nieodebrane połączenie. Instrukcje zostały całkowicie zignorowane. Brak profesjonalizmu i brak odpowiedzialności.
Proqramda problemler var
Unvan sehv gosterir hemishe
Delivered to someone else
literally delivered my food to someone else without checking the order number and refused to give me a refund.
Reduced service cancellation
And just like that I can no longer from my regular restaurants. By severely limiting the delivery range, you are now useless , and I will cancel and delete this app. Too bad I can’t give zero stars.
Horrible user experience
Countless times has my family ordered a long list of items from a grocery store that were supposed to be available. We then submit the order in Wolt and our money is taken. Then when the driver starts to come to us, we get an alert that some of them items we’re not available. And that we have to wait 1 to 3 days to get our money back. Awful
A very ridiculous app
This app needs lots of improvement. They still have not fixed their payment bug. Every single card I’ve tried to use has failed. The app delivers a message that says: failed to process card issue card. This is not a user issue!! Wolt-this is your problem that needs to be fixed so customers can comfortably use your service. I have been a very consistent and long time buyer. However, I’m removing this app after today and never spending a dime until they resolve this frustrating inconvenience.
App couldn’t accept payments
Suddenly the app started telling me that the payment couldn’t be processed despite that I tried many cards and they were all working. The customer support didn’t provide any help.
Wolt in Germany with 0 service
I ordered Knuspr Main from 6-7pm and I waited for the whole night. Nothing was delivered actually but order delivered on the iPhone. Nothing compensation, no sorry and no service. Ask mercy to god if you want to go to heaven.
Им вообще все равно на клиента.
Имейте ввиду если вам доставят еду через 2 часа после заказа (хотя отмечалось, что 40-50 минут) вам еще скажут, что по их регламенту, за то что ваша еда полностью остывшая или уже даже не пригодная для употребления , вы не сможете сделать возврат или получить компенсацию. Имейте ввиду купили это ваши проблемы как вам ее доставят и когда.
Terrible Service
Used to be good, now it’s just a slow delivery and a horrible customer service
חרא אפליקציה
אני באתי לשלם ב20₪ וזה רצה שאני ישלם70₪
Horrible customer service
No support given for spoiled food...
demands
we were waiting 45+ minutes for the food. On the site was writen that the food will be at our location for 25 minutes. I was very disappointed, because i am using wolt gor approximately 2 years now and this is not a first time this is happening.
ΟΤΙ ΧΕΙΡΟΤΕΡΟ
ΜΕ ΕΠΙΕΙΚΕΙΑ ΟΤΙ ΧΕΙΡΟΤΕΡΟ
Not useful
I ordered and had some dude get mad he couldn’t find my location. He finally did then cussed me out in German. I reached out to them twice. Then got some corporate response of them saying we apologize for the inconvenience. And they’d address it. Not sure what that does for me. But ok.
Foodloverzzzz
Terrible app support just dont care and order is always late
bad
very bad customer services it is never coming on time and also once you ask support logical questions where they can no longer answer they just don’t answer you.
საზიზღობაა ჯერ ხო გახსნილუ მოდის ყველაფერი საპორტი რის საპორტია არაფერში გეხმარება ბოდიშებს იხდის განსაკუთრებით ვიღაც საბა რომელსაც ვთხოვრ ორდერ შემიცვალე მეთქი დადასტურებულიც არიყო და ვითომ დარეკა არც შემიცვალა გთხოვთ არ შეუკვრთოთ glovo ჯობია 1000ჯერ
საზიზღობაა ჯერ ხო გახსნილუ მოდის ყველაფერი საპორტი რის საპორტია არაფერში გეხმარება ბოდიშებს იხდის განსაკუთრებით ვიღაც საბა რომელსაც ვთხოვრ ორდერ შემიცვალე მეთქი დადასტურებულიც არიყო და ვითომ დარეკა არც შემიცვალა გთხოვთ არ შეუკვრთოთ glovo ჯობია 1000ჯერ
Horrible service
Horrible
Ripped me off
Failed to deliver and would not issue a refund. Buyer beware!
+ 32 more in the clipboard copy
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)